application letter for refund of railway ticket

• Home  
• Consumer Letters  
• Train Ticket Refund Request

How to Claim Compensation or Reimbursement for Cancelled or Delayed Departure

Last updated on January 04, 2023 - © Free-Sample-Letter.com

Get Compensation for Trains Problems: Your Rights and Options

If you've experienced a delayed or cancelled train , you may be entitled to compensation. The amount of reparation you can receive depends on the length of the delay and the specific circumstances of your journey.

In general, train companies are required to compensate passengers if their train is delayed by more than an hour. The amount of compensation you can receive ranges from a partial refund of your ticket price to a full refund, depending on the length of the delay. Some train companies may also offer additional reimbursement, such as vouchers or free tickets, as a goodwill gesture.

To claim compensation for a delayed or cancelled train , you'll need to contact the train company directly. You'll need to provide evidence of your ticket and the details of your journey, including the date and time of your travel. Some train companies have online claim forms that you can fill out, while others may require you to submit a written claim by mail.

It's important to note that there are certain circumstances where train companies aren’t required to provide compensation. For example, if the delay was caused by an act of God or a strike, you may not be entitled to compensation. If you're having trouble getting the compensation you believe you're entitled to, you can contact the national rail consumer organization for your country for assistance. They can help you resolve any disputes and ensure that you receive the payment you deserve.

How to Write a Train Ticket Refund Request: Our Writing Tips

If you need to request a refund for a train ticket , it's important to write a clear and concise letter explaining your situation. Here are some tips to help you write a train ticket refund request letter to the train company's customer service department:

• First, Make sure to double-check the train company's refund policy before submitting your request. Some companies may have different policies for delays, cancellations, and other circumstances.
• Clearly state your request for a refund and provide your ticket information, including the ticket number, date of travel, and the reason for the refund request.
• Explain the circumstances of the delay or cancellation in detail, including any relevant documentation or evidence (length and reason of the delay or cancellation and any impact it had on your travel plans).
• Include any relevant contact information, such as your email address and phone number.
• Keep the tone of the letter polite and professional. While it's understandable to be frustrated with a delay or cancellation, writing a polite and respectful letter is more likely to get a positive response.

➤ You May Also be Interested in Our Sample Letter to Claim Compensation for Lost, Delayed or Damaged luggage

Getting a Refund for a Cancelled or Delayed Train: Our Email / Letter Examples

Sample letter.

Dear Customer Service Relations,

I was recently booked on the (TGV/X to X Express etc.) train, leaving (location) on (day/month/year) at (time).

Upon arriving at the station approximately 20 minutes prior to the train's departure time, we were informed that due to an unexpected (details of reasons for the delay of your particular train that day), the train was not due to leave for another (1 hour).

Those travellers who were able to seemed to be planning on waiting on the train however, I had (a plane to catch/ important meeting etc.) which did not allow me the extra time to be able to wait for train No. (395) to leave (name) station.

Employees at the station ticketing office were unable to give me a simple ticket exchange for the next immediate train I could take and informed me that in order for me to receive my refund, I must write directly to customer services.

As a result, I was left no choice but to purchase a completely new ticket for the (time) train to (destination), train No. (434) that got me to my destination on time.

I hope that (company name) will provide me with a refund of my original ticket as soon as possible considering the circumstances that I encountered on my day of travel.

Please find enclosed a copy of my ticket for your records.

Basic Email Template

Dear [Train Company],

I am writing to request a refund for my train ticket. On [Date of Travel], I purchased ticket number [Ticket Number] for travel from [Departure Station] to [Arrival Station].

Unfortunately, my train was delayed by [Length of Delay] on the day of travel, causing me to miss an important appointment. As a result, I am requesting a full refund for my ticket.

I understand that delays can sometimes be beyond the control of the train company. However, the length of the delay and the impact it had on my travel plans warrant a refund in this case.

I have included a copy of my ticket and a document showing the delay with this letter. Please let me know if you need any additional information to process my refund request.

I appreciate your assistance with this matter and look forward to receiving a prompt response.

[Your Name]

You may also find these examples useful:

• Expert Advice: How to Write a Successful Administrative Letter
• Writing a Complaint Letter for a Hotel Stay Gone Wrong
• Report a Dirty Restaurant (Hygiene Issue Complaint)
• How to Fight a Parking Ticket (Tips and Samples)
• How to Write a Letter Asking for Reimbursement
• Writing to a Warranty Provider Who Refuses to Pay for Repairs
• How to Write a Praise Note About Customer Service Quality

We also recommend:

• Contesting Speeding or Parking Tickets (Tips & Samples)
• Complaint Letter to Airline for Lost Luggage (Tips & Samples)
• Refund Request Letter - Sample & Free Download
• Claiming Back a Security Deposit Letter (Tips & Samples)
• Complaint Sample Letter to Hotel for Noisy or Dirty Experience
• Replacement Product Request Letter (Tips & Samples)
• Cancelling an Online Purchase Letter - Sample & Free Download
• Complaint Letter for Billing Error - Sample & Free Download
• Order Delay Complaint Letter - Sample & Free Download

Home » Email » Request Email » Email for Ticket Refund – Write an Email Requesting Refund of Ticket

Email for Ticket Refund – Write an Email Requesting Refund of Ticket

Table of Contents:

• Sample Letter

Live Editing Assistance

How to use live assistant, additional template options, download options, share via email, share via whatsapp, copy to clipboard, print letter, sample email requesting refund of ticket.

From: _________@_____.___ (Sender’s Email Address) To: ___________@______.___ (Receiver’s Email Address)

Date: __/__/____ (Date)

Subject: Requesting refund for ______ (PNR number)

Respected Sir/ Madam,

This is to most humbly inform you that my name is _________ (Name) and I am writing this letter to request a refund of the ticket amount i.e. ______ (Amount).

Respectfully, I would like to bring into your consideration that on __/__/____ (Date), I booked ________ (air/ train/ bus) ticket from your ______ (company name), from ______ (Location) to _______ (Location). The PNR number for the same is ________ (PNR number). Due to the reason, _________ (Reason – Not travelling/ not well/ any other) I cancelled the tickets ______ (Mention duration – hours/ days) prior to the boarding time which makes me eligible for ________ (Partial/ Complete/ Any other) refund for the cancelled tickets.

Therefore, I request you to kindly proceed with the refund formalities in order to prevent any delays. Kindly oblige me with the same.

Thanking you, Yours Truly, ________ (Digital Signature – If required) ________ (Name), ________ (Contact Number)

Live Preview

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

• Start Typing: Enter your letter content in the "Letter Input" textarea.
• Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

The letter writing editor allows you to start with predefined templates for drafting your letters:

• Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
• Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

If you want to copy the text of your letter to the clipboard:

• Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
• Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

For printing the letter directly from the browser:

• Print Letter: Click the "Print Letter" button after composing your letter.
• Print Preview: A new browser window will open showing your letter formatted for printing.
• Print: Use the print dialog in the browser to complete printing.
• Answer: Address the recipient as "Respected Sir/Madam" or "Dear Sir/Madam" to maintain a polite tone.
• Answer: Ensure to include the booking reference number, travel dates, departure and destination locations, and the reason for cancellation.
• Answer: Yes, it's crucial to specify the refund amount requested to facilitate the process.
• Answer: Check the company's refund policy, but typically canceling a few hours or days before the scheduled departure time qualifies for a refund.
• Answer: Yes, include your name and contact number to ensure easy communication regarding the refund process.

Incoming Search Terms:

• sample mail requesting for refund of booked ticket
• request email for ticket refund

By letterskadmin

Related post, request email to arrange extra class – sample email requesting to arrange extra class.

Write an Email to Boss for Advance Salary – Sample Email Requesting Advance Salary

Write a mail to hr for cab facility – sample email requesting cab facility, leave a reply cancel reply.

You must be logged in to post a comment.

Application for Changing Stream in Class 12 – Sample Letter to School Principal for Changing Stream in Class 12

Request letter to principal for organizing science fair – sample letter requesting for organization of science fair, request letter for participation in cultural event – sample letter requesting for participation in cultural event, request letter for changing optional subject – sample letter to school principal requesting for change of optional subject, privacy overview.

Incorporating GBRail.uk

Promoting rail since 1999.

• Privacy Policy

• Accommodation
• Coach Travel
• Destination Information
• Ferry Travel
• FAQ’s
• Places to go

Can I Get a Refund on Train Tickets? What You Need to Know

You couldn’t make the train you booked tickets for and now you want a refund — what do you do? Don’t worry, we’re here to help!

Navigating the intricacies of train ticket refunds can be challenging. Whether your plans have changed or your train was cancelled, understanding the refund policies can save you both time and money. 

Here’s a comprehensive guide on how exactly train ticket refunds work and everything you need to know about buying tickets and the refund policy here at Nationalrail.com.

Can I get a refund with Nationalrail.com?

The short answer is yes, but it depends on the type of ticket you purchased. Nationalrail.com can issue refunds for tickets that are refundable. When you book train tickets online through our website, each ticket will say whether it is weather ‘refundable’ or ‘non-refundable’. Before you buy tickets, make sure to check whether or not it is refundable if this is something you prioritise.

It’s important to note that Advance Tickets are not refundable. These tickets are popular due to their lower prices but come with stricter terms and conditions. However, that doesn’t mean you have to lose money and spend even more money on a future journey – we’ll discuss more below.

Advance tickets can be rebooked/changed for a small fee

If you have purchased an Advance Ticket and would like a refund, don’t worry. While you cannot get a refund, you do have the option to change the ticket. This means you can rebook your journey for a different time, provided it is from the same origin to the same destination. 

The good news is that you can rebook up to 12 weeks ahead. The process involves a £10 amendment fee plus any difference in fare. This flexibility can be particularly useful if you’re uncertain about your exact travel dates but want to lock in a good deal.

Other refundable tickets

For other types of tickets, the refund process is relatively straightforward. If your plans change, you can apply for a refund on most off-peak, super off-peak, and anytime tickets. Ensure you apply for the refund before the departure of the first train on your ticket. The refund will usually be processed back to your original payment method, but always check the specific terms and conditions related to your ticket type.

How to apply for a refund

Applying for a refund with Nationalrail.com is simple. Simply email us at [email protected] and provide your name,  booking reference and other relevant details. We will get back in touch with you right away to discuss your request and issue a refund.

If you purchased your ticket at a station, you would need to return to the point of sale for your refund.

Split ticketing and refunds

When using split ticketing , which involves purchasing multiple tickets for different segments of your journey to save money, the refund process can become a bit more complex. Each segment of your journey may be treated as a separate ticket. If you need a refund, you must apply for each ticket individually. This means that if one part of your journey is non-refundable, you will not be able to get a refund for that segment, even if the other parts are refundable. Understanding the terms for each ticket segment is crucial when using split tickets.

What if my train is cancelled?

If your train is cancelled, you are entitled to a full refund. This applies regardless of the type of ticket you purchased. In such cases, you can also choose to rebook your journey for another time without incurring additional costs. Our customer service team is available to assist you in these situations, ensuring you can either receive a refund or rebook your journey smoothly.

Whether you’re dealing with non-refundable Advance Tickets or navigating the complexities of split ticketing, staying informed is key to managing your travel plans effectively

Always check the terms and conditions of your ticket before purchasing. This will help you understand your rights regarding refunds and changes.

Rail fares and split ticketing made it easy with us

We hope this blog has answered the question, ‘ Can I Get a Refund on Train Tickets? ’

Choose Nationalrail.com for the most affordable train tickets today!

• #OffTheBeatenTrack
• Aberystwyth
• Berwick-upon-Tweed
• Buckinghamshire
• Gainsborough
• Gloucestershire
• Holidays and seasonal
• Isle Of Wight
• Lake District
• Leicestershire
• Lincolnshire
• NationalRail.com
• Newcastle Upon Tyne
• Northumberland
• Nottinghamshire
• Oxfordshire
• Peterborough
• Stoke-on-Trent
• Top UK destinations
• Train travel hacks
• Travel deals and giveaways
• Uncategorised
• Warwickshire
• Whaley Bridge
• February 2024
• January 2024
• November 2023
• September 2023
• August 2023
• February 2023
• January 2023
• November 2022
• October 2022
• September 2022
• August 2022
• February 2022
• September 2021
• August 2021
• December 2020
• October 2020
• February 2020
• January 2020
• December 2019
• November 2019
• October 2019
• September 2019
• August 2019
• February 2019
• January 2019
• December 2018
• November 2018
• October 2018
• September 2018
• August 2018
• February 2018
• January 2018
• December 2017
• November 2017
• October 2017
• September 2017
• August 2017
• February 2017
• January 2017
• December 2016
• November 2016
• October 2016
• September 2016
• August 2016
• February 2016
• January 2016
• December 2015
• November 2015
• October 2015
• September 2015
• August 2015
• February 2015
• January 2015
• December 2014
• November 2014

Site by JakHQ