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How to Become a UX Researcher — No Experience Needed

If you have a knack for understanding people and figuring out what makes them tick, a career in user experience (UX) research might just be the right fit for you. In this article, we’ll show you how to become a UX researcher and give you a few insights into what career training opportunities and job prospects are available in the field. 

7 Qualifications and Skills Needed to Become a UX Researcher:

• UX/Design Thinking
• User-Centered Design Research
• Persona Creation
• User Testing
• Soft Skills

Interested in not only learning these skills, but also putting them into practice? Berkeley UX/UI Boot Camp offers the hands-on experience you need to take the next step in your career. 

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Why UX Researchers Are in High Demand

UX researchers give businesses, designers and developers valuable insights into user behaviors and psychology; these detective-techies tease apart the rationales that drive people to think, feel and act in specific ways when encountering a website or an app or even a piece of software. It’s an exciting gig for the right person — so if you think you might be a good fit, keep reading.

User experience research has become crucial to running a successful modern business. As designer Jacob Gube explains in an article for Smashing Magazine , “Websites and Web applications have become progressively more complex as our industry’s technologies and methodologies advance […] but regardless of how much has changed in the production process, a website’s success still hinges on just one thing: how users perceive it.”

UX describes how people feel when they interact with a system or service and encompasses several factors including usability, design, marketing, accessibility, performance, comfort and utility. A person’s experience when they visit a website can dramatically impact and even change their perception of a company or a service — for better, and for worse. 

Think of a banking website. Consumers expect their virtual financial experiences to be crisp, intuitive and as formal as any in-person interactions would be at a physical branch. How odd and off-putting would it be to expect that level of professionalism and instead find the casual  quirkiness of a gaming website? What works for one audience and intent certainly won’t work for all!

As UX guru Don Norman once shared in an interview , “Everything has a personality; everything sends an emotional signal. Even where this was not the intention of the designer, the people who view the website infer personalities and experience emotions. Bad websites have horrible personalities and instill horrid emotional states in their users, usually unwittingly. We need to design things — products, websites, services — to convey whatever personality and emotions are desired.” 

This isn’t just theory; it’s backed up by facts. When companies invest in UX research and design, they tend to see higher levels of customer acquisition and retention as well as reduced support costs because their products and services are more intuitive and easy to use. These companies also tend to enjoy a higher share of the market for their industry. In 2018, researchers for McKinsey’s report on the business case for good design found that companies that scored in the top quartiles of the research firm’s Design Index outperformed industry benchmarks by two-to-one. As the report’s authors write, “Top-quartile MDI scorers increased their revenues and total returns to shareholders (TRS) substantially faster than their industry counterparts did over a five-year period — 32 percentage points higher revenue growth and 56 percentage points higher TRS growth for the period as a whole.”

Let’s talk about how you can become a UX researcher and kickstart your career in this high-potential field. 

What Do UX Researchers Do?

It’s a no-brainer: all businesses want to appeal to their customers. Their survival depends on doing so — and given this, companies have long tried to craft an experience that their customers find pleasant. With the meteoric rise of e-commerce and consumers’ increasing interest in living more of their lives online, UX research has become a specialized profession in its own right. In 2017, a research initiative that sought to investigate the business benefits of user research found that 49 percent of surveyed executives believed that UX research made their company more efficient, while 56 percent believed that it improved the quality of their products or services. 

These benefits are the result of UX researchers’ work to gather insights and information about what customers need, what they prefer and how they react. UX researchers use both quantitative and qualitative methods to examine and improve the user experience. These research methods encompass everything from simple online surveys to full-scale prototype designs. 

For example, UX researchers might use observation to determine user behaviors and feelings or understand consumers’ mental models (i.e., what they believe about the website or software). They might send out impersonal surveys to user groups, run face-to-face interviews with users of a site or product or carry out hands-on usability tests to assess customer preferences. Then, after the information-gathering phase is complete, UX researchers can analyze the collected data to identify patterns and trends that will then guide design and development decisions for digital products, software or websites. 

Qualifications and Skills Needed to Become a UX Researcher (That Employers Look For)

If you want to know how to become a user experience researcher, there are certain skills, qualifications and experience levels that are essential to this field. While clients, products and research goals vary widely across roles, all UX professionals need to master the fundamentals. Below, we’ve listed a few of the most important qualifications and skills to develop when considering how to become a user experience researcher.

1. UX/Design Thinking

Design thinking might have been developed in 1969, but it hasn’t faded with the times. If anything, our growing reliance on digital experiences has made the organizational framework more critical. A design thinking approach helps designers handle complex problems and keep the user in mind at all times. It forces a UX researcher to step into their target users’ metaphorical shoes and, in doing so, empowers them to predict, define and solve the issues users may face. UX research skills are a significant part of design thinking and are invaluable in analyzing user response throughout the process.

2. User-Centered Design Research

User-centered design aims to put a product’s end user at the center of all design plans. Rather than attempting to cast a wide net, this design philosophy homes in on a target user and allows developers to create a project with that ideal user’s needs, goals and preferences in mind. 

UX research is, as you might expect, a crucial part of this process. Without it, this type of design becomes mostly guesswork. Eventually, it devolves into an exploration of what the project’s developers think they would want as users — a dangerous shift, given that what appeals to the site developers might not align with the target user’s needs and preferences. The application of UX research skills is thus essential to the success of user-centered design plans. 

3. Persona Creation

Basic descriptions are all well and good, but when a researcher needs to define an ideal user, understanding how to apply their UX research skills to develop and use a persona is critical. A persona describes an imagined ideal or typical user of a website or product and empowers UX researchers to make sense of the information gathered through user research. A persona reflects the needs and wants of broad user groups by collating the attitudes, skills, technical background, patterns and environment of typical users. UX researchers for a banking app, for example, might build a persona that incorporates their customers’ likely financial knowledge or probable tech-savviness. A UX researcher may even opt to include direct user information, such as specific quotes obtained through user research, into their persona.

Keeping that persona in mind, UX researchers and developers can build empathy with their users and better understand their expectations and needs. Personas allow researchers to go beyond vague imaginations of what users might and might not like and narrow in on a user’s actual experience. When applied, these personas respond to the specific context of a site or piece of software, reflecting the real users of that product and giving designers more accurate insights into what does and doesn’t work well. 

4. UX Mapping

What does a user do, and when? If a UX designer doesn’t have a clear understanding of how consumers progress through a given app or website, they won’t know how to optimize the user’s journey. Mapping is a critical skill for UX researchers, as it allows them to use their collected observations to create an annotated timeline of a user’s journey. A UX map provides an expansive overview of user touchpoints. It demonstrates how decisions made at these touchpoints can create diverging decision “branches” and lead to positive or — depending on the “branch” — negative experiences. Having a visual representation of the highs and lows of a user’s journey can help UX professionals identify and address the touchpoints and decisions that spark poor experiences. 

5. User Testing

Every UX researcher needs to know how to conduct usability testing . While it can be tempting for companies to avoid spending the time — and the money — that proper user testing requires, investing in the process can help project developers avoid severe pitfalls and tailor the end product to user preferences. 

Put simply, user testing tells developers whether they’ve hit or missed the mark. The testing process gauges whether users can successfully navigate the site or app, complete essential tasks and receive the information they need. It flags common user errors and notes any features that, while intuitive for developers, routinely mystify end users. As a UX researcher, you might even test competitor products alongside your own to find out how users’ experiences differ between the two. When initiated early during the development process and repeated regularly, this type of UX research can help designers and developers produce a successful, user-intuitive product.

6. InVision

As in any specialized field, aspiring UX professionals must know the tools of their trade. Of particular note, the popular prototyping, workflow and collaboration app called InVision is a must-know skill for UX researchers . Imagine being able to create a prototype of your incomplete app, and having the ability to conduct user tests as if your users were working with the real, fully functioning website or app. The prototypes allow instant feedback, commenting and other specialized features that feed into an overall UX analysis. This interactive platform enables researchers to test the interactive parts of a site, rather than relying on screenshots, images or PDFs that do not fully replicate the final experience. InVision isn’t just a collaboration tool; it also provides fully featured design software and integrates with other popular products in Adobe’s Creative Cloud suite.

7. Soft Skills

Software skills and research aptitude will only ever get you so far in the job market. Soft skills — those concerned with being a good team member and professional — are just as vital as any niche technical capability. Given that learning from and listening to users is at the heart of UX, developing your empathy and ability to communicate is a must. If you can’t communicate well or maintain an open mind, you’ll never manage to see beyond your own opinions and identify what matters to your user. As odd as it might sound, learning how to be an empathetic, thoughtful and perceptive person may serve you better as a UX researcher than any technical guide. 

How to Acquire the Skills to Become a UX Researcher

When it comes to education, aspiring UX researchers have options. You don’t need to have years of experience in tech. Those in the social sciences, for example, are well-suited to UX research because the core competencies in both sectors overlap — though they often need to step up their working pace and alter their research methods to suit the tech sector’s fast pace. Similarly, professionals in marketing and communications fields often already have the user response and interaction training necessary to segue into UX research. 

As researcher Nikki Anderson shared in an article for UX Collective , “One of the number one questions I get every week are people asking me how to break into the field of user research from another role or right after graduating. I speak with people from all different disciplines, some closer to user research, such as marketing, psychology or design, and others further away, such as accountants or writers […] Getting into user research was one of the least straight-forward paths I have taken, and that is often the case for most people breaking into this field.”

Regardless of whether you’re just starting out or want to change your professional path, expanding your knowledge and skill set is essential to kickstarting a new career in UX research. Let’s dive into a few options that may help you gain the knowledge and experience you need to become a UX researcher. Ultimately it’s up to you to decide which ones works best for you.

While career interest in UX has grown, there are still relatively few undergraduate degree programs explicitly dedicated to UX research. There are master’s programs for the profession — but even those rarely require any background training in the discipline . That said, if you want to become a UX researcher and are planning on enrolling in a four-year undergraduate program, there are a few majors that will prepare you for the field. These include standby options from computer science and information systems to design, psychology and even anthropology. 

Of course, this is a better option for people who have never received a four-year degree or who have the time and money to go back to school full-time. People who have already graduated and want to stay in the workforce may look for other, faster options to explore this exciting career path.

UX/UI Boot Camps

Boot camps are another option that can help you complete a successful career transition into UX research. These short programs are designed to provide an intensive educational experience and quick entry into tech hiring pools. They are well-suited to learners who have either already left university or don’t have the time to enroll in a four-year degree program. Because boot camps offer a variety of full-time, part-time and online options, they tend to also be more flexible for those who need to juggle working or family responsibilities during their academic journey. Such programs have seen a meteoric rise over the last several years; between 2018 and 2019 alone, Course Report found that boot camps grew an incredible 49 percent.  

While boot camps are most often associated with coding or software development, there are also specific programs for those interested in UX research. Explore your options to see if an intensive UX/UI boot camp could suit your situation and career interests. 

Self-Guided Resources

Who says that learning has to happen in person? If you’re ambitious and self-directed, you may want to use self-guided resources to structure your foray into UX research. An abundance of learning opportunities is available online, from tutorials and discussion forums to virtual courses . These offer price-conscious or time-constrained learners a chance to take their education into their own hands — and even once you enter your career, these sites can be an essential part of lifelong learning and job advancement.

Keep in mind, however, that free online self-guided resources often lack the support and structure that degree programs or boot camps provide. Do your research before you commit to an educational path.

How to Get Hired

Once you gain the education and skills you need, it’ll be time to look for a job in the UX field. Your boot camp or university may have a career assistance office that can help you land internships and interviews with leading technology companies, which can, in turn, evolve into valuable full-time career opportunities.

Do your research; make sure to check out job boards, especially the specialized ones provided by your boot camp or university career center. Networking, attending conferences and actively participating in the UX research community can all put you in good stead to find a great job. When you get the interview you want, prepare in advance to make the best impression possible, and show off your ability to communicate and listen effectively.

User experience research is a rapidly growing profession at the heart of today’s tech industry. With tremendous upward potential and opportunities for people with a wide range of skills and backgrounds, UX research can be an exciting and rewarding career. Will online learning, a  UX/UI boot camp or a university degree be the right option for you? Explore your training options and forge a path that will allow you to become a UX researcher according to your own timeline and educational preferences.

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How to find UX researcher jobs in 2024

If you’re looking to land your first UX researcher job, you’re in the right place! We’re here to guide you through the job hunt, providing you with the tools and knowledge to climb the UX research career ladder with confidence.

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What is UX? Why has it become so important? Could it be a career for you? Learn the answers, and more, with a free 7-lesson video course.

Pursuing a career in UX research promises more than just a good salary and flexible working; it’s a pathway to a fulfilling and multi-faceted long-term profession. As businesses increasingly prioritise user experience, the demand for skilled UX researchers is on the rise. 

If you’re looking to land your first UX researcher job, you’re in the right place! We’re here to guide you through the job hunt, providing you with the tools and knowledge to climb the UX research career ladder with confidence.

Let’s get started.

What does a UX researcher do?

UX research is a multi-disciplinary role that involves a seamless blend of UX strategy, research, project management, and analysis. In short, UX researchers actively shape the blueprint of a user’s interaction with a product. 

UX researchers work hand in hand with product managers, designers, and engineers. They ensure that every perspective aligns with the user’s needs, keeping the team’s vision user-centred. Their toolkit is vast, including advanced analytics and user testing software , which they use to capture and dissect user behaviour with precision.

A UX researcher also thrives on communication, turning data into stories that propel product teams to innovate. They share these insights with clarity and conviction, often swaying product decisions and strategies. Keeping their fingers on the pulse of the tech industry is part of their DNA, ensuring that the products they work on stay ahead of the curve and deeply connected to user needs.

On a day-to-day basis, UX researchers might find themselves: 

• Identifying research questions based on what the team needs to know about user behaviour and preferences.
• Designing and conducting studies through user interviews , surveys , and usability tests to gather user data.
• Analysing user feedback to uncover user needs, pain points, and behaviours.
• Communicating insights and presenting findings to key stakeholders to inform product decisions.
• Creating user personas and journey maps that represent different user groups and their interactions with the product.

To learn more about the role, check out our comprehensive guide to what a UX researcher does .

Is there a high demand for UX researchers?

It’s no secret that the tech job market has seen its ups and downs in recent years, so before diving headfirst into your job hunt, you might be tentatively wondering how high the demand for UX researchers actually is—and how that might impact your ability to land a UX researcher job in a timely way. 

Luckily, the numbers paint a promising picture. The US Bureau of Labor Statistics projects a robust 8% growth rate in UX roles . This isn’t just a number—it’s a beacon signalling that UX research is a field ripe with opportunity​. 

Companies across industries are waking up to the fact that good UX is no longer a luxury; it’s the heartbeat of a thriving business—the golden ticket to customer loyalty and a booming brand. In this new digital landscape, UX researchers have become indispensable hires. 

And this demand doesn’t go unrewarded. In Ireland, the average salary for a UX researcher is just over €60,000 per year and goes over €92,500 per year with seniority. ( Glassdoor ).

In the US, a UX researcher’s salary averages $100,688, which can soar up to $130,000+ as you climb the seniority ladder (according to Glassdoor ). 

So, is now a good time to step onto the UX research career path? Absolutely! As technology evolves, demand has never been higher for talented UX researchers who can help shape a future where technology is not only functional—but also a joy to use​.

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How to get a UX researcher job with no experience

Breaking into the world of UX research without prior experience might feel like a daunting task, but UX research—like many UX disciplines—has the winning combination of a low barrier to entry and high rewards. 

The first step? Take a deep dive into the world of UX. As a complete beginner, you can learn to think like a UX researcher with a comprehensive course like the UX Design Institute’s Professional Certificate in User Research . This isn’t just about earning a certificate to hang on your wall—it’s about absorbing the essence of UX research, from user psychology to data analysis—and learning the practical skills you’ll need to work as a UX researcher.

Next, it’s time to transform your newfound knowledge into tangible proof of your skills. This involves building a portfolio that tells the story of your journey into UX research, with case studies and projects that spotlight your skill in turning user feedback into actionable insights. Luckily, courses like the UXDI Certificate in User Research allow you to build a professional portfolio with real-world projects under the guidance of leading UX researchers. 

Remember, employers aren’t just scouting for experience—they’re on the lookout for passion, curiosity, and a knack for innovation. Show them what you’re made of with a portfolio that dazzles, a qualification that backs up your expertise, and a narrative that demonstrates you’re ready to take on the UX research world by storm.

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How to find a UX researcher job in 2024: 7 Actionable job search tips

Whether you’re a recent graduate or shifting careers, high demand for UX researchers means there’s no shortage of jobs to go around—from startup roles to positions in larger enterprises. But how do you actually go about finding UX researcher jobs? 

In this section, we’ll lay out some practical, actionable tips for landing that first role and getting your foot firmly on the UX research career ladder. 

Network like a pro

The key to unlocking the hidden UX research job market is networking. Start attending UX meetups, workshops, and design sprints to rub elbows with the movers and shakers in the field. 

Online platforms like LinkedIn are your ally—reach out for informational interviews, and don’t be shy about asking for introductions. Remember, it’s not just about meeting people; it’s about building relationships. You never know where your next UX researcher job might come from!

Develop a personal brand

Your online persona is your billboard in the digital world. Craft a LinkedIn profile and a portfolio that both showcase your passion for UX research, speak to your skills, and tell your unique career story. Be consistent across platforms, and let your personal brand reflect your unique approach to UX research.

Engage with the community

The UX community is one of the most active communities in the world. Don’t be afraid to get involved! Start contributing to UX discussions on Twitter /X, join Slack groups, participate in subreddit threads, and check out these 12 UX communities that are ready to welcome you .

Share your projects, give feedback to others, and keep the conversation going. An active online presence can generate job leads and showcase your enthusiasm for UX research.

Tailor your applications

When it comes to job applications, one size does not fit all. Read job descriptions carefully and echo the language and requirements they list in your cover letter and resume. Show potential employers that you understand their needs and that your skills align perfectly with what they’re looking for.

Keep your skills topped up

In the fast-paced world of UX research, staying updated with the latest research methods, design software, and best practices is crucial. Attend webinars, take online courses, and read industry blogs to ensure your toolkit is up-to-date and ready to impress.

Be proactive

Don’t wait for opportunities to come knocking. Volunteer to do research projects for local businesses, collaborate on open-source projects or conduct your own user research studies. A proactive approach not only builds your portfolio but also demonstrates your dedication and initiative to potential employers.

Stay prepared for interviews

Interviews can be daunting, but preparation is key. Familiarise yourself with common interview questions for UX researchers and practice articulating your thought process and decisions. Use stories from your past experiences to illustrate how you’ve applied UX research methods effectively. That way, you avoid panicking when opportunities arise!

The best job boards for finding UX researcher jobs

On your journey to landing a UX researcher job, think of job boards as your compass. These boards are not just platforms for job listings; they’re communities where opportunities, insights, and resources converge to help you navigate this exciting career change.

To streamline your search, here’s our roundup of the best job boards for finding a UX researcher job:

• LinkedIn : The professional networking giant’s job board has advanced search capabilities to filter for UX roles.
• Indeed : Renowned for its extensive database, Indeed aggregates listings from numerous sources, offering a wide range of UX research positions.
• Glassdoor : Beyond job listings, Glassdoor provides valuable company reviews and salary data, giving you a sneak peek into potential employers.
• UX Jobs Board : A hub of UX talent, this board specialises in roles from junior positions to senior-level opportunities.
• UI UX Designer Jobs : A manually curated job board for UI/UX Designers. Sign up to receive weekly emails for remote jobs in USA, Canada and EU..
• Smashing Magazine Jobs: Catering to the creative and web professional community, Smashing Magazine’s job board is a hotspot for design-centric roles, including UX research.
• IxDA Job Board: The Interaction Design Association curates a list of quality UX positions, focusing on the community’s growth and networking.
• We Work Remotely : Boasting as the largest remote work community, this platform is perfect for UX researchers who prefer remote work. With an advanced filtering system, it provides job listings across the globe.
• Remote OK : Another great resource for finding remote UX positions, appealing to those looking to work from anywhere.
• Authentic Jobs : A trusted job board for the creative industry, offering a wide range of UX and design roles (including UX research).

Leveraging these job boards effectively means engaging with the communities, setting up job alerts, and tailoring applications to each role. Each application is a step closer to your goal, and these job boards are your allies in the quest for your first UX researcher gig.

Learn more about building a career as a UX researcher

UX research is a flourishing and lucrative discipline that marries technology, psychology, and design—no wonder it’s such a popular choice for career changers. 

Hopefully, you now feel better equipped to navigate finding your first UX researcher job, from understanding the demand for UX roles to leveraging job boards and networking to uncover those hidden gem positions. 

While pursuing a UX researcher job might seem overwhelming, the bold leap into the unknown can lead to the most rewarding outcomes. Just take it from Azeem, whose transition from business analytics to UX research is nothing short of inspiring. We encourage you to delve into Azeem’s story on our blog, where you’ll see how upskilling and a dash of perseverance can launch you into your dream role in UX.

You might also like to watch our UX Insiders episode on getting hired in UX:

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3 September 2024

What is a UX Researcher? The Ultimate Guide for 2024

The role of the user experience (UX) researcher is becoming more prominent, more specialized, and more in demand.

Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research. When performed correctly, these methods have a huge impact on business.

So what is a UX researcher?

In this guide, we’ll take a look at what a UX researcher does and the UX research career path.

Although there is no singular path, there are four main steps to move a UX researcher forward: expanding knowledge of the user research field ; obtaining foundational skills ; crafting a portfolio; and building a network of industry peers.

Here’s what we’ll cover:

• What is a user experience researcher?
• What does a user experience researcher do?
• What skills are required for a career in UX research?
• How to expand your knowledge of the UX research industry
• How to obtain the necessary foundational skills
• How to craft a convincing portfolio
• How to build a solid network of industry peers
• Final thoughts

1. What is a user experience researcher?

A user experience researcher has their hand on the pulse of user needs and goals. They are the empathetic, organized, critical thinker whose day-to-day is about the first stage of the design thinking process : empathize .

This isn’t to say that UX researchers’ work is totally separate from the rest of the process, but their work has arguably the most humanizing effect on the process. Here’s why— UX researchers know how to:

• Understand the problem or challenge at hand
• Apply a variety of methods and approaches to finding out how their users tick in the context of this problem or challenge
• Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas
• Synthesize their findings and communicate them to the rest of the team and to key stakeholders in clear, actionable, and even engaging ways

2. What does a user experience researcher do?

The purpose of the UX researcher (also referred to as “user researcher” or “design researcher”) is to unearth human insights in order to guide the application of design.

According to a recent job posting by IBM, as a design researcher, you will “help provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across development, design, and marketing teams to evaluate current and upcoming user research needs that help to improve product definition and drive business goals.”

Some typical tasks and responsibilities of the UX researcher include:

Research Planning and Recruitment

• Develop a well-crafted research plan with clear research objectives.
• Write usability research screeners and discussion guides.
• Recruit targeted end-users for specific research studies.

Data Collection

• Moderate one-on-one basic usability sessions.
• Help develop and implement quantitative surveys.
• Conduct stakeholder and client interviews .

Data Analysis

• Extract insights about user behaviors from web instrumentation tools.
• Translate user insights into actionable recommendations for the product team.

Presentation of Insights

• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.
• Present design research findings to the larger team in a clear and organized fashion.
• Work closely with the product team to identify research objectives.
• Establish and implement an overall research strategy.

These are just a handful of tasks that belong to UX research. Ultimately, your job as a UX researcher is to build up a picture of your target users based on their needs, wants, motivations, and pain points. These insights enable the wider design team to create user-friendly products based on real user feedback—not just your assumptions.

As with most UX design roles, the UX researcher means different things to different companies.

To learn more about what might be expected of you as a UX researcher, browse various job sites and see how different companies advertise and describe the role. Here are some useful job portals to help you get started:

• UX Jobs Board
• Just UX Jobs
• User Experience Professionals Association
• AIGA Design Jobs

3. What skills are required for a career in UX research?

Now we’re familiar with some of the key tasks and responsibilities, let’s consider what skills are required for a career in UX research.

As such, being a UX researcher typically requires knowledge or experience in a relevant field that studies human behavior, such as cognitive science, behavioral economics, anthropology, sociology, or psychology. Ultimately, it’s important to be adept at reading people and empathizing with the user, and equally at home handling data and analytics.

Ideal candidates are typically “passionate, curious, and self-driven team players” who have experience working in fast-paced environments while applying both generative and evaluative research methods to build a larger understanding of users.

It’s also important to have a solid understanding of the design thinking process, as well as a passion and know-how for influencing design strategy.

Obtaining these skills can be done through identifying research opportunities with a current employer, volunteering for a design project with an external organization (e.g. VolunteerMatch), or completing research for a personal project of your own.

Overall, practice makes perfect, and refining these skills as often as you can prepare you for your future role. You can even get a design thinking certification by taking a course or program in the discipline, to show potential employers and clients that you truly know your stuff.

4. How to expand your user research knowledge

As already mentioned, there are four key steps to forging a career in UX research:

• Expand your user research knowledge.
• Obtain the foundational skills.
• Craft a portfolio of experience.
• Build a network of peers.

Let’s start with that first step: Expanding your knowledge of the UX research field. In addition to browsing job descriptions, there are plenty of things you can do to learn more about the industry — but where to begin?

Start with the basics and learn all about UX design in this comprehensive guide , and understand the critical role UX research plays in UX design in this article.

From there, learn about the difference between qualitative , quantitative , attitudinal, and behavioral research. Next, you can familiarize yourself with some common UX research methods, such as card sorting, usability testing, and user interviews.

You’ll find an introduction to some of the most important UX research methods on the CareerFoundry YouTube channel (and be sure to take a look at these free UX research tutorials ).

Be sure to watch the video below, in which CareerFoundry graduate and professional UX designer Maureen Herben explains the different techniques and tools used in qualitative user research:

As part of your own research into the UX research field, you’ll also want to consider things such as salary and career options. Sites like Glassdoor and Payscale provide up-to-date salary reports for a range of different locations.

If you can, reach out to people who are already donning the UX researcher job title. Do they tend to work remote or in-house? What kinds of companies employ UX researchers? Again, job sites can help you out here if you don’t have any contacts in the industry (yet!).

Before you commit to the UX researcher route, it’s important to learn as much as you can about the industry and what the role entails.

5. How to obtain the foundational skills necessary for a career as a UX researcher

If you’re keen to forge a career in UX research, you’ll need to start learning some of the key skills. As with any profession, it’s important to build a solid foundation of knowledge before jumping into real-world problem-solving.

Assuming that you already have some knowledge in a related area (cognitive science, sociology, psychology, etc.), there are plenty of ways to learn the fundamentals of user research. Let’s consider those now.

• Human-Computer Interaction: An Empirical Perspective : learn about the foundational topics about one of the precursors to UX design. As well as being a neat introduction to HCI , this book includes historical context, the human factor, interaction elements, and the fundamentals of science and research.
• User Research: A Practical Guide to Designing Better Products and Services : learn about all the key research methods including face-to-face user testing, card sorting, surveys, and A/B testing.

Online resources

Industry blogs are a great way to start learning the ins and outs of the field. Some useful (and trustworthy!) sources include:

• Nielsen Norman Group
• UX Collective
• Inside Design

Conferences and meetups

If possible, consider attending a UX research conference or a local meetup. You’ll find a list of the top UX research conferences to attend in 2019 here , and can search for local UX research groups on meetup.com .

In addition to the examples above, finding an apprenticeship or a more senior researcher who is willing to let you shadow their process is a great way to immerse yourself in the context of a UX researcher while learning “on the job.”

6. How to craft a convincing UX research portfolio

As with any design role, a compelling portfolio is key to proving you’ve got the right skills for the job. So how do you go about creating a convincing UX research portfolio ?

As you practice refining your skills, keep a record of your work to present to future employers. Crafting an online portfolio is a great supplement to a resume or CV when highlighting case studies that show hiring managers what you can do. According to Senior UX Recruiter Tom Cotterill:

“Your portfolio should show cultural suitability for the company where you are applying. Don’t be afraid to add a touch of character or your own style to your portfolio. It’s your chance to wow the hiring manager and demonstrate that you stand out from the crowd. A good portfolio indicates, in short, that this person has taken time to represent themselves in the best possible light, and they’re clued up enough to showcase their most relevant work in an aesthetic and logical way.”

Ultimately, your portfolio should include the following sections:

• The problem or design challenge your research aimed to solve.
• The team you collaborated with.
• The research process (how did you go about solving the problem?).
• The tools you used to recruit, collect and analyze data, and present insights.
• The final outcome and the handoff of the design for development .

For more insight on how to refine a great UX research portfolio, check out How to Wow Me With Your UX Research Portfolio and How to Create a Powerful Case Study for Your UX Portfolio . Another great resource for inspiration is  Bestfolios , the largest curation of best UX research and designer portfolios, resumes, case studies , and design resources.

7. How to build a network within the UX research industry

You’re in the process of mastering the right skills and crafting your portfolio. Now it’s time to network! Networking is one of the best ways to meet people in the UX field and potentially land a new job.

Let’s consider some of the best opportunities for making industry connections.

Current Co-Workers

If you are currently employed, look to see if there are any user experience researchers in your organization, and ask them what it’s like! Also request to shadow them during a research session and take notes.

Future Employers

Informational interviews are also a great way to get candid feedback with people working at great companies, such as IBM, Google, or Amazon. Using LinkedIn or Twitter to find and invite UX researchers for coffee is a solid way to get an idea of what it may be like to work for your company of interest, and also how to get in the door.

Online UX Communities

Actively participate in online UX communities (e.g. Facebook groups) relevant to your professional interests and learning goals. Here are a few to start with:

• Useful Usability
• The UX School

UX Research Organizations

Lastly, join 1-2 user experience research organizations, such as the User Experience Research Professionals Association or the Design Research Society to see if there are any upcoming events you can attend.

8. Final thoughts

UX is a growing field, and the role of the user experience researcher is becoming more and more pivotal. Equipping yourself with the necessary skills and knowledge, and learning to conduct UX research like a professional , while surrounding yourself with peers in the field who you can learn from are essential to becoming a UX researcher yourself.

Overall, the value of understanding the needs of the customer cannot be ignored, and user experience researchers will have an increasingly valuable role to play in the future of design.

If you’d like to learn more about UX research, check out the following guides:

• What is the UX research salary?
• A 5-Point Roadmap For Any UX Research Project
• How to conduct a UX audit
• Top 5 Mistakes to Avoid in Your UX Research Portfolio
• Interview Toolkit: Top 5 UX Research Questions to Prepare For

UX Researcher

• Certifications
• Related Topics

What Is a UX Researcher? How to Become One, Salary, Skills.

UX researchers are responsible for studying and understanding what users of a system or product need and want. UX researchers use their findings to improve the design of goods, software and services. Here’s what to know about a UX researcher’s salary, needed skills and how to become one.

What Is a UX Researcher?

UX researchers study user behavior to answer important questions about how digital products and services are designed and how customers interact with them. The goal of a UX researcher is to improve a product or service through their findings. Some of the key insights UX researchers must uncover about users include their demographic information, how they use a product, what they get from a product and what issues they may have with the product. 

What Do UX Researchers Do?

UX researchers are tasked with learning what motivations, needs and behaviors users have when interacting with a product or service. The two main types of UX research are quantitative and qualitative. The goal of quantitative research is to identify the experience of a user by looking at data, such as click-through rates on landing pages, for example. The goal of qualitative research is to understand why users behave the way they do, and for this, UX researchers rely on field studies, moderated usability tests and user interviews.

UX Researcher Responsibilities

• Design, organize and implement user research projects, including A/B tests, field studies, user surveys, user interviews and usability tests.
• Analyze and synthesize qualitative and quantitative research to create and report findings.
• Present findings to designers, developers, leadership and stakeholders. 
• Collaborate with product and design teams and provide actionable feedback. 

Day-to-Day Responsibilities of UX Researchers

• Craft user research plans.
• Develop budgets and timelines for research projects. 
• Recruit targeted users.
• Conduct user interviews. 
• Create user surveys. 
• Organize usability tests.
• Conduct field studies.
• Analyze results from interviews and surveys. 

UX Researchers Within a Company

UX researchers are typically part of the product development team within a company. They often collaborate with leaders on the product team and design to create research plans, analyze results and data from surveys and questionnaires and make product recommendations. 

Importance of UX Researchers

UX researchers help companies understand the needs and wants of their customers as they approach the product or service. Without thoughtful UX researchers, companies will overlook the most important part of the design process: empathy. 

What Skills Are Needed to Be a UX Researcher?

Qualifications to be a ux researcher.

• Experience designing and executing user research.
• Knowledge of UX design principles.
• Strong understanding of statistics and data.
• Experience with user research tools and software.

UX Researcher Prerequisites

• UX researchers usually hold a bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field. 
• A portfolio of previous user research projects. 

UX Researcher Hard Skills

• Data analysis.
• Math and statistics.
• UX research methods and software tools. 
• User testing. 
• Basic design skills.

UX Researcher Soft Skills

• Empathy and curiosity.
• Interpersonal communication and writing skills.
• Problem solving and critical thinking skills.
• Collaboration and teamwork skills.

Tools and Programs UX Researcher Use

• Google Forms 
• Google Optimize
• Optimal Workshop

How to Become a UX Researcher

Ux researcher education and experience.

UX researchers can come from a variety of different backgrounds; there isn’t one set degree that is necessarily best for UX research. Studying technology or behavioral and social sciences can all be relevant to UX research, as an understanding of tech and how humans interact with it is central to the role.

Outside of education, volunteering to run UX research projects for local businesses and non-profit organizations, as well as participating in hackathons, may be helpful experience in developing a UX research portfolio.

• UX Researcher Certificates and Courses
• UX Bootcamps to Know
• Google UX Design Professional Certificate
• General Assembly UX Design Immersive
• Northwestern UX/UI Boot Camp

UX Researcher Career Path

Although UX researchers can come from many different educational backgrounds, starting a UX research career with an internship is a great first step in the field. UX researchers may later take on roles such as UX designer or UX engineer.

UX Researcher Salary and Job Outlook

UX research is a growing field, with 41 percent of researchers only having five years of experience in the field. But the size of UX researcher teams is expected to grow too. Of UX researchers surveyed by User Interviews , 71 percent said there are five or more researchers on their team.

The full compensation package for a UX researcher depends on a variety of factors, including but not limited to the candidate’s experience and geographic location. See below for detailed information on the average UX researcher salary.

Expand Your UX Researcher Career Opportunities

Build a multi-dimensional skillset by completing online UX and design courses through Udemy.

Are you interested in UX Design, but have no prior experience or an idea of where to start? You’ve come to the right place!

UPDATE (03/01/2016) : New Section!

• Just added a new section where we go over the most modern design and prototyping tools.
• We discuss design tools like Sketch 3, Photoshop, and Illustrator, so you can…

Your product won't be easy to use on accident.  The only way to deliver products and services that delight users is to  listen to them . If you want to learn how to do that, then this is the course for you.

2023 Edition.

You've just landed on Udemy's highest rated course on user experience (UX). Thousands of user researchers and designers have used this course to kick-start their career in UX. You can do it, too.

UX Researcher Certifications + Programs

Reignite your journey up the career ladder with Udacity’s online UX and design certifications.

General Assembly’s User Experience Design Immersive is a transformative course designed for you to get the necessary skills for a UX Design role in three months. 

The User Experience Design bootcamp is led by instructors who are expert practitioners in their field, supported by career coaches that work with you since day one and enhanced by a career services team that is constantly in talks with employers about their UX Design hiring needs.

What you'll accomplish

As a graduate, you’ll have a portfolio of projects that show your creative and technical ability to launch the next generation of successful apps, websites and digital experiences. Throughout this program, you will:

Identify and implement the most effective methods of user research to gain a deeper understanding of what users want and need.

Use interaction and visual design techniques to craft a dynamic digital product that brings delight and function to users.

Conduct usability testing to make product experiences more accessible for diverse user populations and environments.

Learn best practices for working within a product team, employing product management techniques and evaluating technical constraints to better collaborate with developers.

Produce polished design documentation, including wireframes and prototypes, to articulate design decisions to clients and stakeholders.

Prepare for the world of work, compiling a professional-grade portfolio of solo, group, and client projects.

Prerequisites

This is a beginner-friendly program with no prerequisites, although many students are familiar with common tools for graphic and web designers and some may have had exposure to UX concepts in the past. The General Assembly curriculum helps you gain fluency in end-to-end UX processes, tools, and documentation and put them to work on the path to a new career as a User Experience Designer.

Why General Assembly

Since 2011, General Assembly has graduated more than 40,000 students worldwide from the full time & part time courses. During the 2020 hiring shutdown, GA's students, instructors, and career coaches never lost focus, and the KPMG-validated numbers in their Outcomes report reflect it. *For students who graduated in 2020 — the peak of the pandemic — 74.4% of those who participated in GA's full-time Career Services program landed jobs within six months of graduation.  General Assembly is proud of their grads + teams' relentless dedication and to see those numbers rising. Download the report here .

Your next step? Submit an application to talk to the General Assembly Admissions team

Note: reviews are referenced from Career Karma - https://careerkarma.com/schools/general-assembly

Careers Related to UX Researcher

Latest ux and design jobs, companies hiring ux researchers, most common skills for ux researcher, related design careers.

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Considering a job offer in Moscow

Hi everyone I am just recently separated from my husband and part of moving on is finding a job and making new friends. I have been offered a live in nanny position in Moscow which pays pretty well but I am concerned with how I will cope there with no Russian. Any advise and tips would be much appreciated before I make a decision. I am a little shy at first so will this make it hard for me to make friends? I am so used to being part of a couple that everything feels very daunting. Thanks for you help

Barbara, you need to be careful with some of the nanny jobs, word of warning. I know some people in this role and all is well but my advice to you would be to join a school here where the money will be less but the network will be wider and many places can offer you an apartment, try for a 6 month contract so you are not locked in, there is a lot of work for native English speakers here, do a CELTA course and you will meet all sorts of people here. The language can be a challenge so make the effort to learn some Russian, the natives will thank you for it, udacha (good luck)

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Content Search

Research, writing and data analysis voluntary remote internships.

• Shelter Centre

This internship is to participate in humanitarian projects, such as our Humanitarian Library, as well as to participate in pioneering propsals to innovation donors, for young professionals seeking to explore a career in the humanitarian sector.

Key to this role will also be participating in proposal writing, based upon ongoing discussions with a donors interested in taking the Library forward. This will involve internal innovation workshops, listening to the past reflections of hundreds of interns who, in the past, have contributed to its development.

Applicants with a range of skills wishing to contribute remotely to humanitarian activities are sought to join a dynamic and diverse global team for full-time internships, although applications are welcome also from candidates who have some prior commitments but are available almost full-time. The reason for this is that we work in teams and it otherwise becomes difficult to arrange meetings across availability and time zones.

We are seeking passionate and motivated, well-organised, results-oriented professionals with a strong interest in the humanitarian sector. Ideally, candidates will have some experience in writing and research.

In addition to technical capability, teamwork, empathy, and the ability to function and add value in overcoming challenges is essential to join a dynamic and diverse global team. The successful candidate(s) will remotely join and support a talented and diverse multiskilled global humanitarian team.

The intern will be mainly involved in research, the review and development of training materials, proposal development and report writing.

Shelter Centre, www.sheltercentre.org , is a small international humanitarian NGO registered in Switzerland that does not implement operations alone but instead collaborates with agencies in direct support of their operations, as well as building capacity in the sector. Shelter Centre is dedicated to supporting collaboration, consensus, and capacity throughout the global technical humanitarian community of practice. We serve the global technical community of practice through regular global practitioners' events and resources.

These voluntary positions are for those committed to a future career in humanitarian action, seeking experience and opportunities to inform their decisions in identifying directions. Our people are the foundation of our work and we offer weekly bilateral personal development opportunities. Giving the opportunity of professional growth, former volunteers have gone on to work with donors, UN agencies, the Red Cross Movement, NGOs, and CSOs.

Additionally, volunteers are expected to contribute to a series of ongoing projects, including but not limited to:

• knowledge management through the Humanitarian Library, an innovative inter-agency inter-sector knowledge management platform developed with funding from USAID by supporting the team’s efforts to surface and share practical guidelines, evidence, and learning from our activities and other organisations activities.
• concept development of innovative new approaches to local support, involving AI (NLP)

Main responsibilities and tasks

Informed by preliminary feedback, the intern will participate in the development of the various projects mentioned. This may involve activities including, but not limited to:

• understanding the contexts and audiences of projects, as Shelter Centre always recognises affected populations as the primary responders
• development of a shelter and settlement online training course requiring research into areas such as coordination, gender and age, and summarising this research into training materials. Building damage assessments
• attending various meetings and workshops with government, international organisations and NGOs
• data and document management
• collaboration on report writing
• reviewing existing drafts and implementing revisions
• secondary internship activities

Applicants should also be flexible and motivated to work on other projects and activities, which may range from supporting operational technical work to collaborations with agencies.

Required education, skills, and experience

• commitment to humanitarian action
• self-starters with strong self-motivation and self-discipline, with practical experience in working independently
• excellent research and writing skills, including methodologies and analysis
• strong organisational skills and demonstrated experience in project management, multi-tasking, prioritising, and working accurately to set deadlines
• proven ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds
• fluent spoken and written English (minimum Level C1 proficiency)
• general computer literacy, including in Microsoft Office and Google Drive

Desired education, interests, skills, and experience

• ideally, a university (or accredited professional institution) degree involving structured research
• interest or experience in working at a national level, around the world, in the private sector, humanitarian sector, or civil society
• interest or experience working within varied cultures around the world and in remote areas
• interest or experience in project management
• knowledge of quantitative and qualitative research and analysis methods and ease with handling quantitative data and in statistical analysis
• fluency in French, Spanish, Arabic or other languages is an added value
• understanding of humanitarian crises

What do interns get?

Interns are the foundation to Shelter Centre’s work and weekly personal development opportunities are offered in exchange. The interns are further supported by their manager through a personal weekly mentoring session including the review of curricula vitae, cover letters, job opportunities, references, and writing personal reports. The team also benefits from regular personal development events involving external speakers, conferences, celebrations, and other activities organised by and at the request of the interns.

We are seeking full-time or part-time volunteers, to work remotely a total of 35 or 20 hours per week respectively, taking into consideration different time zones. Flexibility is a key consideration, bearing in mind that the Shelter Centre team is based and operates across multiple time zones to support our stakeholders and constituents from the disaster/conflict front lines to the headquarters of donors and agencies. Please ensure that you specify your core time availability and any flexibility in your application. The availability sought is a minimum of three months. Please note that applicants willing to undertake a full-time internship will be prioritised over those only able to commit to a part-time internship

The positions are virtual, meaning interns will work from home. Shelter Centre will only consider applications from individuals who hold or are likely to obtain a valid permit that allows them to reside and undertake internships in their country of work. Shelter Centre has been working online across the globe by developing a collaborative way of working for over a decade.

Successful candidates will bear their own insurance, accommodation, and living costs. Travel is not required.

How to apply

Applicants are encouraged to submit a CV and motivation letter as soon as possible, as recruitment will be undertaken on a rolling basis.

To apply, please send your CV and a cover letter which responds to the ToR above to [email protected]

Closing date: 31st Aug 2024 (22h00, Geneva time, CEST, GMT+1)

FYI: applicants to be considered for possible interview will be contacted with further practical questions. Interviews will be undertaken on a rolling basis, due to key activities ongoing.

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A high-powered CEO puts her career and family on the line when she begins a torrid affair with her much younger intern. A high-powered CEO puts her career and family on the line when she begins a torrid affair with her much younger intern. A high-powered CEO puts her career and family on the line when she begins a torrid affair with her much younger intern.

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