service engineer summary resume

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Service Engineer resume examples for 2024

A service engineer resume should highlight a mix of technical and soft skills. Proficiency in infrastructure, cloud, and database management, as well as programming languages like Java and Unix, is desirable. Customer service skills are also crucial, as service engineers often interact with customers and installation technicians to coordinate logistics. According to Stephen Kuchnicki Ph.D. , Associate Professor and Chair of the Department of Civil and Mechanical Engineering at York College of Pennsylvania, "Teamwork skills are critical. The ability to communicate in a professional environment is also key. This can be the more traditional communication, like writing a report or giving a presentation, or something more modern like writing an email or even calling a supplier or a customer on the phone." Austin McCoy , Director of the Javelina Engineering Student Success Center at Texas A&M University - Kingsville, also emphasizes the importance of internship or co-op experience, research experience, and leadership skills.

Service Engineer resume example

How to format your service engineer resume:.

• Use the same job title on your resume as the job you're applying for
• Highlight achievements in your work experience, not just responsibilities
• Service engineers: aim to fit your resume on one page, focusing on relevant experience and skills

Choose from 10+ customizable service engineer resume templates

Choose from a variety of easy-to-use service engineer resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Engineer resume format and sections

1. add contact information to your service engineer resume.

Service Engineer Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your service engineer resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Engineer Education

Service Engineer Resume Relevant Education Example # 1

Master's Degree In Electrical Engineering 2017 - 2018

DeVry University Oakbrook Terrace, IL

Service Engineer Resume Relevant Education Example # 2

Doctoral Degree In Electrical Engineering 2004 - 2007

San Jose State University San Jose, CA

3. Next, create a service engineer skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service engineer resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for a Service Engineer

• Customer Service , 7.0%
• Infrastructure , 6.7%
• Cloud , 6.6%
• Technical Support , 5.4%
• Other Skills , 74.3%

4. List your service engineer experience

The most important part of any resume for a service engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service engineers" and "Managed a team of 6 service engineers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Developed offers tools to support Bids and Proposal offering to domestic and International wireless markets.
• Implemented Chef Cookbooks for OS component configuration to keep AWS server's template -minimal.
• Analyzed, documented and developed standards for best practices related to applications and interfaces.
• Designed web pages using JSP, HTML, CSS, DHTML and client side validation with JavaScript.
• Presided meeting between Boston Edison and MWRA officials regarding electrical energy contract.
• Developed and documented standard operating procedures to instruct production workers on how to fabricate and test various carbon/epoxy components.
• Generated manufacturing detail representation and utilized Microsoft VDS Drawing CAD system functions to create technical data.
• Performed shock and vibration analysis with ANSYS for military grade structures and enclosures to validate the structural integrity of the design.
• Generated manufacturing detail representation documentation using Pro-e Drawing CAD system functions to create releasable technical data.
• Maintained DOD-SECRET (Restricted) security clearance.
• Performed drafting of ATM machine surrounds and signs Designed kiosks for banks and pylon signs Prepared as-built record drawing for submittal
• Prepared Structural Engineering drawings using AutoCAD.
• Created detailed Illustrator/CAD production drawings for manufacturing.
• Prepared record drawings (as-builts) from redlined drawings at completion of work.
• Supported colleagues and project managers while providing layouts, coordination of new and existing fixtures to support business directions.
• Evaluated software, hardware, and peripheral equipment for end-user effectiveness and provided recommendations for management review.
• Implemented RESTful call to receive JSON based response and parsed to display data to the user.
• Performed demonstrations of how-to on selected electrical merchandise
• Trained contact center professionals in Workforce Management procedures and methodologies.
• Developed a comprehensive understanding of electrical equipment and of basic installation of lighting fixtures and outlets.

5. Highlight service engineer certifications on your resume

Specific service engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service engineer resume:

• Engineer In Training Certification (EIT)
• Associate Service Executive (ASE)
• Microsoft Certified Systems Engineer (MCSE)
• CCNP Service Provider Operations (CCNP)
• Cisco Certified Entry Networking Technician (CCENT)
• Certified Chemical Engineer (CCE)
• Certified Network Computer Technician (CNCT)
• Software Engineering Master Certification (SEMC)
• Certified Systems Engineering Professional (CSEP)
• Avionics Electronics Technician (AVN)

6. Finally, add an service engineer resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service engineer resume skills

• Customer Service
• Infrastructure
• Technical Support
• Customer Satisfaction
• Technical Assistance
• Windows Server
• Technical Problems
• Strong Analytical
• Technical Issues
• Customer Sites
• Amazon Web Services
• Technical Troubleshooting
• Project Management
• Emerging Technologies
• Excellent Interpersonal
• Virtualization
• Preventive Maintenance
• Medical Equipment
• Strong Problem-Solving
• Customer Support
• Control Systems
• Cloud Computing
• Service Calls

Service Engineer Jobs

Links to help optimize your service engineer resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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• Senior Engineer
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Service Engineer Resume Examples (Template & 20+ Tips)

Create a standout service engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Welcome to our Service Engineer Resume Example article – a resource for anyone looking to create a stand-out resume for a career in service engineering. This article will provide a comprehensive overview of the skills, qualifications, and experience needed to land a job in this field. You'll find tips and advice on how to write an effective resume, as well as a detailed example of a service engineer resume. With this information, you'll be able to create a resume that will get you noticed by potential employers.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Service Engineer do?

A Service Engineer is responsible for providing technical assistance and troubleshooting for customers, as well as installing and repairing equipment. They may be responsible for maintaining and repairing products, performing routine maintenance, and providing technical support. They also must have an understanding of electronics and software.

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What are some responsibilities of a Service Engineer?

• Troubleshooting, repairing, and maintaining equipment
• Carrying out inspections, tests, and preventative maintenance on equipment
• Installing, configuring, and upgrading equipment
• Documenting and reporting maintenance activities
• Conducting user training and providing technical support
• Working with customers to understand their needs
• Creating and implementing systems to improve efficiency
• Resolving customer complaints and providing solutions
• Managing spare parts inventory and ordering supplies as needed

Sample Service Engineer Resume for Inspiration

Service Engineer

Name: James Smith

Address: 1234 Main Street, Anytown, USA

Phone: 123-456-7890

Email: [email protected]

James Smith is an experienced Service Engineer, having worked in the industry for over 10 years. He has a solid understanding of engineering concepts and principles, as well as the ability to troubleshoot and solve complex technical issues. He is knowledgeable in both electrical and mechanical engineering and has experience with both industrial and consumer products.

Work Experience

• Service Engineer, ABC Engineering Services, Anytown, USA (2012 - Present)
• Provide technical support for industrial and consumer products.
• Identify and troubleshoot complex mechanical and electrical issues.
• Perform routine maintenance and repairs.
• Develop and implement test protocols.
• Field Service Technician, XYZ Engineering, Anytown, USA (2008 - 2012)
• Provided onsite repairs for industrial and consumer products.
• Diagnosed and repaired complex mechanical and electrical issues.
• Performed preventive maintenance.
• Bachelor of Science in Electrical Engineering, Anytown University, Anytown, USA (2008)
• Strong understanding of electrical and mechanical engineering principles.
• Proficient in troubleshooting and repairing complex technical issues.
• Proficient in using various test and diagnostic equipment.

Certifications

• Certified Maintenance and Reliability Professional, Anytown Certification Institute (2012)
• Electrical and Mechanical Systems Technician, Anytown Certification Institute (2008)
• English (Fluent)
• Spanish (Basic)

Resume tips for Service Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Service Engineer resume tips. We collected the best tips from seasoned Service Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight technical skills relevant to the position.
• Include accomplishments, such as awards or certifications.
• Include experience with relevant software and hardware.
• Outline any experience with customer service, troubleshooting, and problem-solving.
• Include any relevant additional training or education.

Service Engineer Resume Summary Examples

A Service Engineer Resume Summary or Resume Objective is an important tool for any job-seeker in the service engineering field. It provides the employer with a snapshot of your professional experience and qualifications for the position. It is a great way to stand out from other applicants by demonstrating your knowledge and experience of the engineering field. Additionally, it can highlight any special skills or certifications you have that could make you a valuable asset to the company. Finally, it is an effective way to showcase your enthusiasm for the position and convince the employer that you are the right fit for the job. For Example:

• Experienced Service Engineer with 7+ years of experience in providing technical support and customer service. Skilled in troubleshooting and repairing a variety of electronic products and systems.
• Motivated Service Engineer with solid knowledge in the installation and maintenance of computer systems and networks. Possesses excellent customer service and problem-solving skills.
• Resourceful Service Engineer with 5+ years of experience in the repair and installation of various electronic products. Highly organized and detail-oriented with strong communication skills.
• Dedicated Service Engineer with 5+ years of experience in diagnosing and troubleshooting various electronic components. Experienced in providing quality customer service in a timely manner.
• Highly skilled Service Engineer with 10+ years of experience in providing technical support and maintenance for electronic products and systems. Competent in resolving customer issues quickly and efficiently.

Build a Strong Experience Section for Your Service Engineer Resume

Building a strong experience section for a service engineer resume is important because it allows potential employers to get a better understanding of your skills and capabilities. By including relevant job titles, duties, and accomplishments, you can demonstrate the value you can bring to the organization. Additionally, employers are looking for engineers with specific experience and a proven track record of success, which you can highlight in your experience section. This section can also help to demonstrate your technical knowledge and improve your chances of being hired. For Example:

• Provided service and support for maintenance and repair of mechanical, electronic and hydraulic systems.
• Performed preventative maintenance and minor repair of production equipment.
• Diagnosed and repaired mechanical, electrical, and hydraulic systems.
• Conducted on-site training for customers on equipment operation and maintenance.
• Assisted in the installation and commissioning of new equipment.
• Responded to service requests promptly and efficiently.
• Reviewed and updated service records and documents.
• Utilized advanced diagnostic equipment to identify issues and develop solutions.
• Implemented safety procedures and protocols for service operations.
• Maintained and repaired all types of equipment and machinery.

Service Engineer resume education example

A Service Engineer typically needs at least a two-year Associate’s degree in engineering technology or a related field. Depending on the type of equipment the engineer is servicing, a Bachelor’s degree in mechanical, electrical, or industrial engineering may be required. In addition, they may need to be certified by the manufacturer of the equipment they are servicing. Other important qualities for a Service Engineer include excellent problem-solving and communication skills, as well as the ability to work independently with minimal supervision. Here is an example of an experience listing suitable for a Service Engineer resume:

• B.Tech in Electronics and Communication Engineering from XYZ University, 2015
• Diploma in Computer Science from ABC Institute, 2012
• Advanced Diploma in Industrial Automation from PQR Institute, 2011

Service Engineer Skills for a Resume

Adding skills to a Service Engineer Resume is important because it helps employers quickly determine if a candidate is qualified for the job. Skills should be listed in order of relevance to the position and should include any relevant technical skills, soft skills, and experience. Examples are not necessary because employers can easily determine the relevance of a skill based on the job description. Soft Skills:

• Problem-solving
• Time-management
• Communication
• Diagnostic Ability
• Organizational
• Adaptability
• Customer Service
• Attention to Detail
• Interpersonal Skills
• Troubleshooting
• Diagnostic Testing
• Computer Programming
• Electrical Wiring
• Data Analysis
• Mechanical Repair
• Technical Support
• Network Administration
• Systems Maintenance

Common Mistakes to Avoid When Writing a Service Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Service Engineer resume

• Highlight relevant certifications, training, and experience.
• Include your technical and soft skills.
• Discuss any customer service and problem-solving accomplishments.
• Showcase your ability to work in a team environment.
• Emphasize your efficiency and attention to detail.
• Highlight any awards or recognition you have received.
• Include any relevant education.
• Mention any troubleshooting or repair experience.
• Demonstrate your ability to follow instructions and stay on task.

1 Service Engineer Resume Example for Your 2024 Job Search

Service Engineers are the unsung heroes who ensure that every machine and system operates smoothly and efficiently. Just like a well-oiled piece of machinery, your resume must showcase your ability to maintain, troubleshoot, and optimize with precision and skill. Both a Service Engineer and a standout resume are defined by their reliability, performance, and the seamless experience they provide to those who depend on them. In this guide, we'll explore top-tier Service Engineer resume examples that will help you fine-tune your own professional presentation.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Service Engineer Resumes:

• Diagnosing and troubleshooting equipment or system malfunctions and failures.
• Performing regular maintenance and service checks on equipment to ensure optimal functioning.
• Providing technical support and guidance to customers on how to use and maintain their equipment properly.
• Installing new equipment and systems, including calibration and configuration to meet customer specifications.
• Updating service records and technical documentation related to equipment maintenance and repairs.
• Training end-users and junior service staff on the operation and maintenance of the equipment.
• Responding to emergency service calls and resolving issues in a timely manner to minimize downtime.
• Ordering replacement parts and managing inventory to ensure availability of necessary items for service tasks.
• Collaborating with engineering teams to provide feedback on product design and performance issues.
• Ensuring compliance with safety regulations and maintaining a safe work environment.
• Communicating effectively with customers to understand their needs and provide excellent customer service.
• Staying current with the latest technologies and advancements in the field to improve service delivery.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Service Engineer Resume Example:

• Streamlined the equipment maintenance process, reducing downtime by 40% and extending the average lifespan of machinery by 25% through proactive service schedules.
• Developed and conducted specialized training programs for clients, enhancing their ability to maintain equipment which led to a 30% reduction in service calls.
• Played a pivotal role in a cross-departmental team that redesigned a high-demand product, resulting in a 15% improvement in performance and a 10% reduction in manufacturing costs.
• Orchestrated the installation and commissioning of industrial machinery at 50+ client sites, achieving a 98% first-time right installation rate and enhancing customer satisfaction.
• Implemented an inventory management system for spare parts that cut waste by 20% and improved parts availability by 35%, significantly speeding up repair times.
• Responded to and resolved critical emergency breakdowns within a 4-hour window, surpassing the industry standard and contributing to a 90% customer retention rate.
• Diagnosed and resolved complex technical issues in advanced machinery, achieving a 95% success rate in first-visit fixes and boosting overall equipment efficiency by 30%.
• Authored comprehensive service reports that led to the adoption of three major product improvements, directly enhancing product reliability by 20%.
• Collaborated with sales and engineering teams to support pre-sales technical demonstrations, contributing to a 25% increase in year-over-year sales for targeted product lines.
• Equipment maintenance and troubleshooting
• Preventive maintenance planning
• Technical training and knowledge transfer
• Product development and improvement
• Project management
• Installation and commissioning of machinery
• Inventory management and optimization
• Emergency response and critical problem-solving
• Technical diagnostics and analytical skills
• Service reporting and documentation
• Collaboration with cross-functional teams
• Pre-sales technical support
• Customer service and retention
• Efficiency optimization
• Time management and prioritization

High Level Resume Tips for Service Engineers:

Must-have information for a service engineer resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Service Engineers:

Service engineer resume headline examples:, strong headlines.

• These headlines are compelling because they concisely convey the Service Engineer's experience, sector-specific skills, and measurable achievements. They highlight the candidate's proactive approach, customer service orientation, and technical certifications, which are key attributes that hiring managers seek in a Service Engineer. Additionally, the mention of quantifiable results, such as reducing equipment downtime, directly addresses the impact the candidate can have on a potential employer's operations.

Weak Headlines

• The headlines provided are too generic and fail to capture the unique strengths or achievements of the Service Engineer. They do not quantify the experience or specify the types of equipment or technology the candidate is proficient with. Moreover, they lack any mention of key accomplishments, special projects, or the impact the candidate has had on previous employers, such as reducing downtime or improving system efficiencies.

Writing an Exceptional Service Engineer Resume Summary:

Service engineer resume summary examples:, strong summaries.

• These summaries are strong because they each provide a clear demonstration of the Service Engineer's expertise and the tangible value they bring to an organization. They include specific metrics that quantify their achievements, such as reduced downtime, customer satisfaction rates, and equipment malfunction reductions. Moreover, they highlight the candidate's adaptability, technical skills, and commitment to continuous improvement, which are key qualities that hiring managers look for in Service Engineers.

Weak Summaries

• The summaries provided are weak because they lack specificity and measurable achievements. They do not include any details about the types of equipment or systems the Service Engineer is experienced with, nor do they mention any particular successes or contributions to past employers, such as reducing downtime or improving system performance. To make these summaries stronger, they should include quantifiable results, specific technical skills, and examples of how the candidate's work has positively impacted their previous roles.

Resume Objective Examples for Service Engineers:

Strong objectives.

• These objectives are strong because they clearly articulate the candidates' relevant technical skills, eagerness to apply their knowledge, and commitment to service excellence, which are key traits that hiring managers look for in Service Engineers. They also demonstrate a readiness to contribute positively to the organization's goals, showcasing the candidates as valuable assets to prospective employers.

Weak Objectives

• The objectives provided are weak because they are too vague and do not convey the candidate's specific qualifications, experiences, or areas of expertise. They fail to mention any measurable achievements, certifications, or specialized training that could set the candidate apart from others. Additionally, they do not address how the candidate's contributions could specifically benefit the potential employer, which is a missed opportunity to make a strong first impression.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your service engineer work experience:, best practices for your work experience section:.

• Highlight specific technical skills and certifications: Detail your expertise with particular systems, machinery, or software, and include any relevant certifications or ongoing education that keeps you at the forefront of service engineering technology.
• Quantify your impact on system uptime and reliability: Use metrics to demonstrate how your work has improved system performance, reduced downtime, or increased reliability. For example, "Reduced equipment downtime by 20% through proactive maintenance and rapid response to service requests."
• Emphasize problem-solving and troubleshooting prowess: Describe complex technical issues you've resolved and the innovative solutions you've implemented, showcasing your analytical and critical thinking skills.
• Illustrate your role in customer satisfaction: Provide examples of how you've effectively communicated with clients, managed service calls, and followed up to ensure customer satisfaction and service quality.
• Detail your experience with preventive maintenance programs: Explain how you've developed or improved preventive maintenance schedules to extend equipment life and optimize performance.
• Showcase project management abilities: If you've led or been a key player in service projects, describe the scope, your role, the tools and techniques used, and the outcomes achieved.
• Discuss your collaboration with cross-functional teams: Highlight instances where you've worked with sales, R&D, or manufacturing teams to provide technical support, improve product design, or deliver training.
• Mention any leadership or training roles: If you've trained junior engineers or technicians, or led a team, describe your approach and any positive outcomes, such as improved team performance or enhanced skill sets.
• Reflect on safety and compliance: Demonstrate your knowledge and adherence to industry safety standards, regulations, and best practices, and any role you've played in safety audits or compliance checks.
• Use action verbs to convey your responsibilities: Start bullet points with verbs like "maintained," "repaired," "upgraded," "implemented," or "optimized" to clearly articulate your actions and contributions.
• Include any relevant software or tools proficiency: Mention your experience with service engineering software, diagnostic tools, or inventory management systems that are essential in your field.
• Adapt your resume language to match job descriptions: Incorporate keywords and phrases from the job posting to align your experience with what employers are seeking and to pass through Applicant Tracking Systems (ATS).

Example Work Experiences for Service Engineers:

Strong experiences.

• Orchestrated the deployment and maintenance of industrial machinery for a leading manufacturing firm, achieving a 98% equipment uptime rate and reducing downtime costs by 40% over a two-year period.
• Developed and executed a comprehensive training program for new service engineers, resulting in a 35% reduction in onboarding time and a 20% increase in first-time fix rates.
• Implemented a predictive maintenance strategy using IoT sensors, leading to a 25% decrease in unscheduled maintenance calls and a 15% extension in the lifespan of critical equipment.
• Revamped the service protocol for a fleet of 200+ HVAC units, which led to a 30% improvement in service response times and a 50% reduction in customer complaints within the first year.
• Introduced a customer feedback system that directly influenced service process improvements, leading to a 45% increase in customer satisfaction scores and a 20% growth in service contract renewals.
• Managed emergency response efforts for critical system failures, consistently restoring operations within the 4-hour target window and maintaining a 100% compliance rate with industry safety standards.
• Engineered a remote diagnostic toolkit for field service operations, which reduced the need for on-site visits by 60% and slashed travel expenses by $150,000 annually.
• Collaborated with the R&D team to identify and rectify recurring equipment faults, resulting in a 50% reduction in warranty claims and enhancing the company's reputation for reliability.
• Championed the adoption of a mobile service application that streamlined work order management, cutting administrative time by 25% and increasing engineer productivity by 20%.
• The examples provided are strong because they demonstrate the Service Engineer's ability to significantly improve operational efficiency, customer satisfaction, and cost savings through proactive and innovative approaches. The use of quantifiable metrics illustrates the direct impact of their work on the business. Furthermore, these experiences showcase a blend of technical expertise, problem-solving skills, and customer service acumen, which are critical traits for a Service Engineer.

Weak Experiences

• Conducted routine maintenance and repairs on various types of machinery, ensuring they operated according to specifications.
• Assisted in troubleshooting technical issues, often resolving problems to minimize downtime for clients.
• Provided customer support and training on new equipment, helping users understand basic functions and maintenance procedures.
• Participated in the installation of industrial equipment, following guidelines to ensure proper setup.
• Collaborated with a team of engineers to address service calls and deliver timely solutions to customer issues.
• Documented service reports and feedback from clients to contribute to the company's service knowledge base.
• Worked on enhancing the efficiency of HVAC systems for a variety of clients, focusing on improving system performance.
• Engaged with suppliers to order necessary parts for service tasks, maintaining inventory levels for common components.
• Supported the development of service protocols to standardize the approach to common engineering tasks.
• The examples provided are vague and lack the detail that would allow a hiring manager to gauge the complexity of the tasks or the level of expertise required. They do not quantify the impact of the service engineer's work, such as the number of machines serviced, the percentage of downtime reduced, or the specific improvements made to system efficiency. To strengthen these points, the candidate should include metrics that demonstrate the scale and success of their work, use more precise technical language to describe their activities, and highlight any unique problem-solving or innovative approaches they employed in their role.

Top Skills & Keywords for Service Engineer Resumes:

Top hard & soft skills for service engineers, hard skills.

• Technical Troubleshooting and Diagnostics
• Preventive Maintenance and Repairs
• Electrical and Mechanical Systems Knowledge
• Hydraulic and Pneumatic Systems Expertise
• Control Systems and Automation
• Equipment Installation and Commissioning
• Technical Support and Customer Service
• Understanding of Engineering Drawings and Schematics
• Field Service Management
• Knowledge of Industry-Specific Regulations and Standards
• Proficiency with Diagnostic Software and Tools
• Project Management and Coordination

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Analytical Thinking
• Customer Service Orientation
• Teamwork and Collaboration
• Adaptability and Flexibility
• Technical Aptitude and Learning Agility
• Time Management and Prioritization
• Attention to Detail and Precision
• Stress Tolerance and Resilience
• Active Listening and Empathy
• Conflict Resolution and Diplomacy
• Professionalism and Work Ethic

Go Above & Beyond with a Service Engineer Cover Letter

Service engineer cover letter example: (based on resume), resume faqs for service engineers:, how long should i make my service engineer resume.

The ideal length for a Service Engineer resume is typically one to two pages, depending on your experience and the depth of your technical expertise. Here's how to determine the right length for your resume and what to consider when deciding what information to include: **Relevance and Impact:** Focus on including experience and skills that are directly relevant to the Service Engineer role you're applying for. Highlight your technical proficiencies, problem-solving abilities, and any successful projects or repairs you've completed. Emphasize the impact of your work, such as reducing downtime, improving system efficiencies, or enhancing customer satisfaction. **Experience Level:** For early-career Service Engineers, a one-page resume is often sufficient to showcase your education, certifications, and any relevant internships or entry-level positions. If you're a seasoned professional with extensive experience, a two-page resume can provide the space needed to detail your career progression, key projects, and professional accomplishments. **Conciseness:** Use clear, concise language and bullet points to make your resume easy to read and understand. Avoid overly technical jargon that might not be familiar to all readers, especially if your resume will be initially reviewed by HR personnel before reaching a technical hiring manager. **Quantifiable Achievements:** Wherever possible, quantify your achievements with numbers and statistics. For example, you might include information such as the percentage by which you increased system reliability or the number of service calls you successfully resolved within a certain timeframe. **Tailoring Your Resume:** Customize your resume for each job application by emphasizing the skills and experiences that align most closely with the job description. This targeted approach not only helps keep your resume concise but also demonstrates to employers that you have the specific qualifications they're seeking. In summary, aim for a resume that is long enough to convey your qualifications and achievements as a Service Engineer but short enough to maintain the reader's interest. By focusing on relevance, impact, and clarity, you'll create a compelling resume that effectively showcases your value as a professional.

What is the best way to format a Service Engineer resume?

The ideal resume format for a Service Engineer should be clear, structured, and tailored to highlight your technical expertise, problem-solving skills, and customer service experience. Here are some key considerations for crafting your resume: **Reverse Chronological Order**: Start with your most recent job and work backwards. This is the standard approach and helps hiring managers see your latest experience and achievements first. **Clear Headings and Subheadings**: Use bold and larger font sizes for section headings such as "Experience," "Education," and "Skills." This makes your resume easier to navigate. **Consistent Formatting**: Choose a professional font and stick with it throughout the document. Maintain consistency in your use of bold, italics, and underlining, and keep the font size readable (typically 10-12 points for the body text). **Bullet Points for Clarity**: Use bullet points to list your responsibilities and achievements in each role. This helps to keep information concise and allows for quick scanning. **Quantifiable Achievements**: Whenever possible, quantify your achievements with numbers, percentages, or specific outcomes to demonstrate the impact of your work. **Technical Skills Section**: As a Service Engineer, your technical skills are vital. Include a separate section that lists relevant technical skills, certifications, and tools you're proficient with. **Customize for the Job**: Tailor your resume for each application. Highlight the most relevant experience and skills that match the job description. **Professional Summary**: Start with a brief professional summary that encapsulates your experience, key skills, and career objectives. This should be a snapshot of your professional identity. **Contact Information**: Clearly list your contact information at the top of your resume, including your name, phone number, email address, and LinkedIn profile if applicable. **Education and Certifications**: Include your educational background and any certifications that are pertinent to the role of a Service Engineer. **Proofread**: Ensure there are no spelling or grammatical errors. Such mistakes can detract from the professionalism of your resume. Remember, your resume is your personal marketing document. It should not only convey your experience and skills but also reflect your attention to detail and professionalism. Keep it concise, typically no more than two pages, and make sure it's tailored to the role you're applying for, emphasizing the experience and skills that are most relevant to the job description.

Which Service Engineer skills are most important to highlight in a resume?

As a Service Engineer, it's essential to include keywords and action verbs that reflect your technical expertise, problem-solving skills, and customer service abilities. Here are some you might want to consider incorporating into your resume: **Keywords:** - Troubleshooting - Maintenance - Repair - Technical Support - Diagnostics - Customer Service - Field Service - Preventive Maintenance - Equipment Installation - System Integration - Calibration - Commissioning - Protocols (e.g., TCP/IP, Modbus) - Product Training - Safety Compliance - Quality Assurance - Documentation - SLA (Service Level Agreement) adherence - Engineering Standards - Industry-specific technologies (e.g., HVAC, PLCs, Robotics) **Action Verbs:** - Diagnosed - Repaired - Installed - Maintained - Resolved - Upgraded - Configured - Serviced - Trained - Advised - Managed - Implemented - Optimized - Coordinated - Streamlined - Documented - Assessed - Ensured - Facilitated - Monitored Remember to provide context for these keywords by using them in bullet points that describe your accomplishments and experiences. Quantify your achievements where possible, such as "Resolved 95% of technical issues within the first visit," to give a clearer picture of your capabilities and impact.

How should you write a resume if you have no experience as a Service Engineer?

Crafting a resume as an aspiring Service Engineer without direct experience in the role can be a challenge, but with a strategic approach, you can create a compelling resume that showcases your potential. Here are some tips to help you highlight your strengths and relevant skills: Emphasize transferable skills: Even without experience as a Service Engineer, you likely possess skills that are applicable to the role. Focus on showcasing your problem-solving abilities, technical knowledge, customer service experience, attention to detail, and communication skills. These are all critical in a service engineering context, so provide examples of how you've demonstrated these skills in other roles or projects. Include relevant coursework and certifications: If you have an educational background in engineering, computer science, or a related technical field, make sure to highlight this on your resume. Additionally, include any relevant certifications or training you've completed that would be beneficial in a Service Engineer role, such as ITIL, CompTIA, or manufacturer-specific certifications. Detail hands-on experience and projects: Any practical experience you have that's related to servicing, repairing, or maintaining equipment or systems should be included on your resume. This could be from lab work, internships, volunteer work, or personal projects. Describe the technical challenges you faced, the solutions you implemented, and the outcomes of your work. Showcase soft skills and customer service experience: Service Engineers often interact with customers, so any experience you have in customer service can be highly relevant. Highlight roles or volunteer positions where you've successfully managed customer relationships, resolved issues, or improved customer satisfaction. Highlight teamwork and collaboration: Service Engineers typically work as part of a team. Include examples of successful teamwork from past experiences, whether in academic projects, sports teams, or previous jobs. Demonstrate your ability to collaborate, communicate effectively, and contribute to a team's success. Tailor your resume to the job description: Read the job description carefully and tailor your resume to match the requirements and responsibilities listed. Use keywords and phrases from the job description, as this will help your resume pass through Applicant Tracking Systems (ATS) and catch the eye of hiring managers. By focusing on these areas, you can create a resume that demonstrates your readiness for a Service Engineer role and your eagerness to learn and grow in the field. Remember to keep your resume clear, concise, and focused on how your background makes you a strong candidate for a Service Engineer position, even without direct experience.

Compare Your Service Engineer Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Service Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Service Engineers:

Service engineer resume example, more resume guidance:.

Resume of Service Engineer

Description

Kush is an electrical engineer knowledgeable about machines. He exhibits resourcefulness as well as superb active listening and troubleshooting skills. With his new service engineering resume, he looks forward to the chance to work with larger firms and help them by embracing his strengths.

Related Categories

• Electronics Engineering
• Engineering
• Technical Support

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Resume Skills and Keywords for Service Engineer

A service engineer is responsible for providing technical assistance solutions to clients who have questions about the company's goods and services. Preventive maintenance is performed, systems are upgraded for optimal performance, product manuals are created, issues are recorded, system infrastructure is adjusted, business prospects for increased revenue are identified, and current market trends are analysed to fulfil customer requests. A service engineer must have strong communication skills as well as a broad understanding of the technology industry and network technologies.

Skills required for a Service Engineer's role:

• Writing User Manuals 
• Technical Support 
• Quality Control/Assurance 
• On-site Support 
• Blue Prints & Schematics 
• Troubleshooting/Testing 
• Industrial PC Configurations 
• Customer Service
• Infrastructure

What recruiters look for in a Service Engineer's resume: 

• Proficient in using various strategies and tools to provide effective solutions to customers' concerns.
• Highly skilled in communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Adept at promptly following up on service requests and providing customer feedback.

What can make your Service Engineer's resume stand out:

A strong summary that demonstrates your skills, experience and background in the electronics engineering

• Service Engineer with established expertise in quality control and assurance, as well as design, analysis, and testing  engineering processes and procedures. Significant engineering experience in capital equipment maintenance, repair,  and upgrade employing sophisticated troubleshooting, critical thinking, and problem-solving to establish corrective action plans Demonstrated ability to lead and train others in order to improve team productivity and performance.  

Targeted job description 

• Monitor equipment and machinery performance and develop preventative maintenance measures.
• Conduct quality assurance and safety checks on all equipment.
• Deliver demonstrations to ensure that customers are educated on safe and effective equipment use.

Related academic background 

• Diploma in Electrical Engineering | University Of Mumbai, Mumbai 2018 
• PCM | Mahavir Jain Public School, Mumbai 2016 

Sample Resume of Service Engineer in Text Format

KUSH SINGHAL 

Service Engineer 

9289849084 | [email protected]

Mumbai, India | https://www.linkedin.com/in/kushsinghal/ 

Service Engineer with established expertise in quality control and assurance, as well as design, analysis, and testing of engineering processes and procedures. Significant engineering experience in capital equipment maintenance, repair,  and upgrade employing sophisticated troubleshooting, critical thinking, and problem-solving to establish corrective action plans Demonstrated ability to lead and train others in order to improve team productivity and performance.  

EMPLOYMENT HISTORY 

Service Engineer

Envirotech Instruments Pvt. Ltd., Mumbai | 2020 - Present 

• Analyze break/fix issues and work with empathy and a sense of urgency to deliver solutions to meet customer/partner needs. 
• Resolve technical service issues according to standard processes and procedures. 
• Ensure all critical cases or highly complex situations are escalated to senior staff members for a quick resolution. 
• Log all service data required for tracking 
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction. 
• Work directly with customers to manage standard and complex technical support problems, questions, and other technical issues. 

Service Engineer - Tarinee

Influxx Services, Mumbai | 2018 - 2019 

• Travelled globally for equipment installations, upgrades, troubleshooting, and efficiency improvement. 
• Provided on- and off-site customer training, and trained all personnel levels on installed equipment. 
• Secured customer loyalty and retention through strategic relationship building and communications. 
• Conducted 24-hour on-site customer support for equipment prototype. 
• Interfaced equipment with cartooning devices, and integrated with online computer systems or programmable logic controllers as needed. 
• Delivered debugging and electrical troubleshooting when necessary. 

EDUCATION 

SKILLS 

LANGUAGES 

• Hindi 
• English 
• German 

EXTRACURRICULAR ACTIVITIES 

Volunteering | Smile Foundation., Mumbai 2018 - Present 

• Plan and organize events for the Smile Foundation.

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Service Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
• Work closely service providers, service managers, operations teams, and program managers,
• Work closely with the development, program managers and partners to deliver high quality, high performance solutions
• Self-starter with expertise in working in network colocations, carrier hotels, data centers and other network facilities
• Provide improvements to the design and of the automation strategy and framework
• Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
• Work closely with the Product Groups to deploy pre-released software, to provide product timely feedback, and to drive improvements into the products
• To actively take part and assist in driving their continuous improvement of performance, training and development
• Improve the use of auto-alarm correlation in order to minimize the number of alarms managed by Network Analysts and Network Service Restoration Engineers
• Manage root cause analysis and risk management make based on data collected make recommendations for long-term permanent fixes to issues uncovered
• Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
• Providing technical assistance with specific aspects of bearing application development in support of business development with the sales team
• Work closely with the development, program managers and partners through the SDLC to deliver high quality, high performance solutions
• Provide engineering design across different workloads including incident & problem management, change management, security and compliance
• Consult with development teams to provide guidance on application operability, manageability, security, performance, scalability, reliability and robustness
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual
• Demonstrated troubleshooting and problem solving skills, especially with initially ambiguous or incomplete details in highly complex and available environments
• Good technical knowledge on Windows / Linux / VMware vSphere platforms in large clustered/high availability environment
• Design, build and manage high availability services, focusing on latency, scalability, efficiency and operability of the service
• Integrity, honest; hard working, proactive, detail-oriented, team player, strong sense of responsibility and accountability
• Excellent hands-on ability and self-reliant ability
• Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality
• Design and development of highly operational, supportable and manageable Telemetry solutions for MSIT
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications

15 Service Engineer resume templates

Read our complete resume writing guides

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• Conduct energy audit, field measurement, data analysis & system review for all electrical & mechanical systems
• Draft work plans on E&M system re-commissioning for building tune-up
• Coordinate with technical teams to implement the building tune-up works
• Conduct review with reports after building tune-up works
• Attend coordination & progress meetings to report work status & provide energy update
• Support energy data analysis & routine report preparation
• Support energy initiatives’ planning, feasibility study & implementation
• Higher Diploma or above in Building Services or other engineering related disciplines
• At least 4 – 6 years relevant know-how in building energy audit or E&M system commissioning with some management experience
• Good knowledge in general engineering practices and practical experience in multi-engineering disciplines as well as in-depth knowledge in either one or more disciplines of electrical, mechanical and control & automation
• Strong Leadership and management skills
• Strong affinity in technical and maintenance know-how
• Required to work on shifts including overnight shift when necessary
• Operate Infrastructure as a Service (Cloud) and Software as a Service (Tools) products
• Scale infrastructure to meet both demand and performance targets
• Resolve service problems while developing software and process to prevent re-occurrence
• Participate in the design of larger scale global systems management tools
• Develop and maintain documentation, training, and SLAs for managed infrastructure
• At least 4 years running large-scale highly distributed systems in a customer-facing, high-
• Experience developing and running software in Python, Ruby, Go, and/or C/C++
• Comprehensive understanding of commodity hardware, IP networking, scale out storage
• Configuration management (especially Chef)
• Metrics systems such as Graphite or OpenTSDB
• Operation of OpenStack components in a Private Cloud
• Log search & analysis with Splunk and ELK (ElasticSearch/Logstash/Kibana)
• Object Storage systems (especially Ceph)
• Pub/sub message queue systems such as RabbitMQ, Kafka, Zeromq
• Infrastructure (servers, network, storage, and related elements) used in scale-out designs
• Multiple Linux flavors, plus Unix and Windows
• Both physical servers and cloud environments (eg. AWS, Azure)
• This role is very critical to the organization’s strategy as every strong tech company is only as good as the quality of their engineering staff. Engineers are probably the most important role in driving the actual execution of Site Up, Costs Down, & creating needed customer features
• Key Skillsets include
• Strong Teamwork ability
• Cross Team Collaboration
• Impact & Influence
• 2+ year of experience with Routing
• 2+ year of experience with Switching
• 3+ years of past network engineering experience driving large scale, date driven projects
• 2+ years of programming, Scripting, and other automation
• 5+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Load Balancing and Layer 4-7 Technologies
• Bachelor’s degree is desirable
• Past experience working on large scale networks and date driven, projects is highly desirable
• Live Site Incident Response in a 12x7 shift model with on-call coverage as needed, especially for exigent circumstances. You will monitor the stability and performance of our large scale network, and manage using diverse monitoring tools, alerts and systems using CLI, Powershell and similar scripting
• Manage our global infrastructure by establishing, coordinating with field technicians, ISPs and telecommunications carriers, managing and troubleshooting edge node hardware and software issues, ensuring compliance to established service level objectives, through tools, scripts and automation or rolling up your sleeves to get the job done when needed
• Enhance Microsoft connectivity by engaging with ISPs, providers and partners to enable interconnections, improve network performance and manage network hygiene, and troubleshoot large scale issues
• Document, report, improve and optimize workflows and processes and develop specifications for new tooling and monitoring enhancements, scripts and automation to make work more efficient and drive continuous improvement in the system of operations
• Knowledge of transit, peering, ISP relationships, content distribution networks and edge operations
• Network certification (or equivalent training/experience) - a current CCNA or JNCIA is preferred
• Calm demeanor, solutions focus, attention to detail, ability to plan and organize, and excellent communication skills and troubleshooting skills are critical to this role
• 1+ years in a network engineering, network operations or service engineering role with focus on network operations
• 1+ years of experience in scripting in PowerShell, Perl or Python and leveraging automation tools
• Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, Multicast, OSPF, BGP, IS-IS)
• Network troubleshooting skills and good communication skills
• ​Site Up is our core imperative
• This position provides network incident response and remediation for ongoing incidents which are actively impacting online services
• This type of SWAT team is a key requirement for highly reliable Online Services where availability must be absolutely optimized
• A successful Service Engineer will analyze, triage, and repair network issues actively impacting software services availability
• Rapid <5 minute response to emergency network escalations
• Immediate mitigation of network impact and restoration of service
• Investigation and deep dive analysis of root cause for outages
• Implementation of repair items and recommendations proactive improvement of the network
• Creating and maintaining operational documentation such as TSGs, Standard Operating Procedures, and any needed post incident review details
• Detailed documentation of incidents with details for post incident reviews and analysis
• This role interacts closely with our Tier 1 team in the Microsoft Operations Center, other infrastructure support teams, and is in the escalation path to other teams like engineering, architecture, and the Core/backbone teams
• 5-7 years of network operations experience in an online services or internet service provider environment
• This time must include Layer 2 analysis and troubleshooting TCP/IP routing, switching, and load balancing in a complex networking environment
• A Bachelor's degree or 5-7 years of industry experience
• CCNA or CCNP certification required
• CCIE is highly desired
• Experience programming/scripting with C#, Perl, Python, Bash OR
• PowerShell is highly preferred
• Coordination in the process of enhancement and expansion projects
• Implement and refine the preventive and corrective maintenance strategies
• Implement and refine the inventory / spare material management to achieve high quality and efficient maintenance works
• Establish the network of suppliers and vendors for efficient inventory as well as maintenance managements
• Refine maintenance manuals inclusive of as-built drawings, material schedules and O&M manuals
• Planning and coordination of both in-house resources and outsourcing contractors to achieve high quality as well as efficient performances
• Higher Diploma in Building Services or Engineering disciplines
• A possession of 6 years of relevant experience; candidates with plumbing & drainage related experience are preferred
• Candidates with less experience will be considered for the post of Maintenance Planning Specialist
• Grade B Registered Electrical Worker or above
• Responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more specific product line in a Division
• Define problem in terms of observed symptoms, research available data, define applications and conditions encountered, identify root cause, work with dealers and technical staff to identify information needed, issue PIR (Product Improvement Request), develop plans for fixing problem including validation, and publishes corrective action. Fixes must address both production and field requirements, which may be different paths
• Identify tests that need to be completed, data to be obtained and analyzed for course of action
• Initiate action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems
• Initiate preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements
• Identify number of pilot machines needed, dealer placement, rework needed at conclusion of pilot and assess ready to ship
• Support marketing units with technical guidance for managing customer problems with product deficiencies
• Support design engineer activity by identifying market needs to be considered in new/changes to product
• Provide counsel to subsidiary plant service engineering/product quality on product problem maintenance
• College Degree or 3-5 years technical/product support experience
• Experience in service, service engineering and product support related positions
• Upper power train experience
• Effective communication skills, ability to organize work and persuasiveness
• Familiar with dealer network
• DSN (Dealer Solutions Network) experience
• Microsoft office experience
• Presentation experience
• Liaise and coordinate with internal users/stakeholders, consultants and contractors for the required utilities provisions and events’ installation/removal works
• Prepare inspection and progress reports throughout the event period
• Resources (e.g. budget, in-house and/or outsource manpower, etc) planning and control for the events’ installation/removal works
• Holder of Higher Diploma in Engineering or Stage Management or related disciplines
• A possession of 8-year's relevant experience
• Support modernization projects, including technical feasibility and potential profitability
• Develop documentation on special service and repair techniques as required, developing special tool designs and/or standards that improve customer service and increase productivity
• Conduct internal and external training classes on products or systems
• Provide technical sales assistance to influence customer specifications to ALC products or services
• Serve as the technical resource to the various offices in support of complex troubleshooting, problem analysis, and corrective action plan development for equipment or systems under warranty or service coverage
• Serve as interface between the field offices and the factory to resolve major problem jobs, and to assist in the development of products to correct identified design or application issues
• Provide technical support to the dealer and NATT organizations
• Prepare technical documentation (bulletins, instructions) for the Transicold dealer network
• Manage fleet service agreements
• Manage component/unit field trials
• Manage availability, latency, scalability and efficiency of Microsoft services by engineering reliability into software and systems
• Respond to and resolve emergent service problems; write software and build automation to prevent problem recurrence
• Software performance analysis and system tuning
• Prescribe remediation across entire Sharepoint Online platform when applicable
• Partner with core product development teams to improve the SharePoint Online service and product
• Deliver engineering to drive higher availability and reliability in the SharePoint Online Service
• Manage the service at scale
• Maintain highly available online service to customer; meeting or exceeding 99.9% availability of Sharepoint Online service
• 1) Essential Experience
• Sharepoint 2010
• Sharepoint 2013
• 2) Technical/Functional Skills
• 3) Personal Attributes/Interpersonal Skills
• In depth SharePoint administration principals
• Large scale web farm operations including tuning for high traffic publishing portals
• Security including environment hardening and intrusion/abuse prevention
• Knowledge of ASP.NET development techniques
• Production ASP.NET Debugging
• SQL server administration
• SQL High-Availability and disaster recovery design, operational strategy in SQL2008
• SQL performance analysis and troubleshooting skills
• Deep PowerShell automation at scale
• Web Service design and implementation at scale in C#
• 4) Qualifications
• BA/BS in Computer Science or related technical field and/or 4 years of relevant work experience in critical production service environment
• Expertise in analyzing and troubleshooting large-scale distributed windows systems
• Deep understanding in diagnosing ambiguous complex windows server performance and functionality failure modes
• PowerShell and/or C#
• Bachelor Degree in an Engineering discipline (Electrical/Chemical)
• Previous experience in the Pharmaceutical Industry is a distinct advantage
• Ability to perform direct hands-on diagnostics and repairs
• Must have an in depth knowledge of PLC's
• Work directly with developers and infrastructure engineers to deploy, maintain, and continually improve live service offerings
• Ensure that infrastructure is operational and meeting the needs of Blizzard players at all times
• Mentor and assist in the development of other technical staff
• Post Project activities perform
• Bachlor Degree or above in Telecommunication, Information Technology or data communication
• Telco cloud or equivalent experience is advantage
• Bachelor Degree in Mechanical or Electrical program OR equivalent experience
• Minimum 4 years of experience in the operation, maintenance, troubleshooting or repair of automatic transfer switches, generator sets, or other electric power distribution equipment
• Thorough understanding of automatic transfer switches and related controls with ability to follow relay and control logic and sequencing
• Strong understanding of generators, engines, and associated controls
• Ability to troubleshoot and solve complex mechanical and electrical problems
• Computer proficiency and operating knowledge of Microsoft Office Suite
• Technical Degree (Computer Science/Physics/etc) or equivalent
• Experience as a software developer, building and maintaining complex web and infrastructure applications
• You have the ability to think outside the box and be creative with solutions
• You have excellent analytical and troubleshooting skills
• You are a team player but you can work on your own initiative as well
• You are passionate and ambitious
• You are actively looking for ways to improve Shazam’s services, and take a personal pride in the quality of the services we offer
• 4+ years experience as a UNIX/Linux systems administrator, software developer, or combination thereof
• Experience deploying highly resilient Linux servers in a 24x7 environment
• Experience building fault tolerant, scalable software and/or systems
• Familiarity with one or more programming languages
• Familiarity with Cloud services such as DynamoDB, S3, CloudSearch, etc
• Experience designing, building and operating orchestration, automation and deployment systems
• Experience with systems automation and configuration management tools (Puppet, Chef, Ansible, etc.)
• Strong understanding of CI/CD processes, technologies and methodologies
• Strong working knowledge of TCP/IP and network technologies
• The Service Engineer will be part of the Deployment team; this team is responsible for planning, designing, deploying, running and optimizing upgrades in a daily, and bi monthly release cadence for high traffic online service
• Weekly analyses of deployment and upgrade progress for speed, reliability, and smooth execution and feedback to the engineering team
• Developing subject matter expertise and debugging capability to troubleshoot deployment/upgrade issues. Ability to check in fixes into deployment and upgrade source code, and take small features
• Support for implementation, integration, and evolution of complex systems
• Responsible for maintaining and improving the highest levels of systems availability, data delivery, and customer satisfaction for all for all environments
• Contribute coding to enhance deployment dashboards
• Automate routine task via scripts or tools for faster, error-free maintenance. Plan, design and maintain, new support tools, automation & monitoring support strategies
• Engineer will be responsible incident resolution, pattern recognition & root cause analysis
• Must be able to review and deliver strong operational feedback to functional specifications
• You will be expected to provide input on the SharePoint online deployment architecture including deployments, high availability, disaster recovery, performance optimization, telemetry & monitoring
• Meticulously follow Change & Incident mgmt. process for any Production Implementation
• Passion for working in a rapid operational environment and able to multi-task on several projects at once
• You will be participating in development projects from the envisioning phase through release and support
• Your contributions will help ensure that solutions perform, scale, and are highly available. With an eye on improving operational practices and procedures
• Knowledge of API design such as Netconf, RESTful API, XML APIs, and SNMP
• Knowledge of graph theory, automata and graph optimization algorithms
• Leadership and teamwork skills
• Ability to work independently on complex tasks
• Strongly motivated to drive leading edge technologies
• Understanding of TCP/IP, BGP and AnyCast
• BS in mathematics, computer science or equivalent. MSc a plus
• Experience with C#/C++/C and Perl/Python programming languages
• Experience with Microsoft .NET framework a plus
• Experience working with BizTalk and/or middleware technologies
• Experience with virtualization and cloud concepts
• Bachelor’s Degree in Information Systems, Computer Science, Mathematics, or related sciences - or equivalent work experience
• Experience with JSON, C#, Java, REST, XML, Azure and or/Powershell
• Experience using telemetry to understand throughput, limitations and constraints in a service
• Experience in defining cost per transaction or per user, based on service configuration
• Experience in designing business process monitoring (telemetry)
• Outstanding problem solving skills and passion to solve hard problems as part of a team
• Master’s Degree in Information Systems, Computer Science, Mathematics, or related sciences - or equivalent work experience
• Verify that Build Quality criteria are met in every milestone and that every deployment releases consistently
• Improve efficiency in Deployment and Validation testing
• Improve our test methodologies, metrics, and drive efficient quality process
• Participate in technical/code issue repro/investigation and root cause analysis
• Partner with Integration and dependent teams and other organizations to evaluate and leverage appropriate technologies to improve overall quality of the service
• Partner with engineering functional team members (solution managers, program managers, developers, and support team members) to ensure the highest quality solutions are delivered to our customers
• Participate in triages and report test status with progress, risks and produce and maintain weekly and monthly quality metrics
• Partner with field and technical account managers to assist customers manage any on premise or unique implementation requirements
• Overall own and manage quality of all deliverables of specific customer deployments
• 2+ years of experience in deployment and manageability
• Bachelor’s degree or higher in a Computer Science or related technical discipline or equivalent experience
• Experience deploying Active Directory and Trusts
• Experience deploying Exchange Server and administration of it
• Strong understanding of DNS and Active Directory
• Ability to pass FISMA and ITAR compliance background checks
• Coding and debugging skills in PowerShell
• Good communication and cross-group collaboration skills
• Excellent oral and written communication skills across teams and with customers
• Good analytical, team management and strong leadership skills
• Ability to work both independently and collectively in a fun team environment
• Demonstrable passion for continuous applied learning & development
• Resolve technical issues in customer networks
• Provide consultations, emergency calls handling
• Perform regular software updates
• Service engineer assigned to projects is responsible for hardware & software installation and upgrades, integration and configuration activities, verification and tests
• Work from Complex blueprints, specifications, work instructions, dimensions, verbal and written instruction/information
• Perform PLC Programming
• Capable of expertly utilizing the following
• Demonstrated expertise in collaborative services design, implementation, and management may include Cisco Video Teleconferencing (VTC), Jabber, Lync/Skype for Business, WebEx, Polycom
• Expertise in PowerShell, SQL, C#
• Bachelor’s Degree in Computer Science, Mathematics, or related sciences - or equivalent work experience
• Experience using telemetry to understand, troubleshoot, resolve issues with the quality and reliability of service
• Prior experience in a global service/support engineering team
• Experience operating and supporting services at scale for Cloud, On-Prem and/or Hybrid environment
• ITIL V3 certification
• Experience with IT Service Management (ITSM), leveraging tools like Service Now
• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status
• 2 plus years running a lab of technicians
• 2 Years of HW Rework if required
• 2 years HW or SW trouble shooting and failure analysis
• As a Senior Service Engineer, you would be responsible for keeping production environment and infrastructure up
• Engineering, testing, Operating, and configuring enterprise level storage and solutions
• Respond and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Creates and identifies standards and best practices, and drives adoption across the service team
• Develop monitoring, alerting and automation solutions
• Drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
• Be available for an on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• A strong pragmatic approach to problem solving being prepared to discover problems you’ve never encountered or a problem that has never been seen before
• Implement and operate Windows Services with strong focus on automation and problem engineering
• Collaborates with Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability and customer scenarios that meet compliance standards and KPIs, such as quality, cost, and customer expectation
• Demonstrates resilience, and maintains a constructive attitude in times of change
• Strong experience in Windows server operating systems and other OS knowledge
• Solid understanding and expertise on Fibre Channel network
• Working knowledge of DAS, NAS, and SAN technologies
• Modify, create and troubleshoot scripts
• Possess strong product/technology/industry knowledge
• Excellent communication & presentation skills
• Ability to successfully engage in multiple initiatives simultaneously
• A successful candidate must have at least 5 years of experience working in an Enterprise environment
• Deep technical expertise in Windows, storage and networking
• Should have strong IT operations background in mid to enterprise size environments and have experience in driving efficiency & automation projects
• Experience working with trend analysis, metric design, automation, monitoring and tuning
• MCSE or other Microsoft certifications
• Storage or Networking OEM certifications
• Contribute/author the technical documentation deliverables: Business Requirement Document, Functional Specification, Design, Implementation/Rollout, etc
• Identify and analyze opportunities to decrease service delivery cost, while adding value and automation into the service
• Contribute to strategic direction for Microsoft Corporate Identity Services
• All-up owner within the team and portions of department-wide projects of medium-to-large scope
• Drive changes in the technology with the Product Groups (Azure/AD)
• Collaborate with other service teams to assist in solving their service problems
• Develop operational procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system/service
• Communicate on a deeply technical level with product engineering and operations teams to improve and optimize both the product and the infrastructure
• Make recommendations and guide engineering and operations counterparts through technology adaptation stages of engineering and deployments including but not limited to
• Future technology
• Product Group perspective
• Complex business case/risk analysis for technology adoption/retirement
• Changing market/technology conditions
• Worldwide legal regulations
• Lifecycle Management
• Technology standards
• Trustworthy Computing Guidelines
• Business Architecture Requirements
• Evaluate and roll out Proof of Concept (POC) projects and production pilots
• Minimum 3 years’ experience in the IT industry with solid experience in operations and engineering roles
• Basic understanding of Microsoft’s implementation of IT services including network, data center hosting, incident and problem management, and Helpdesk
• Proficient understanding of software architectures, Microsoft products, software lifecycle methodology, and program management competencies
• Deep knowledge and/or implementation of Active Directory services and Active Directory synchronization technologies
• .NET programming languages (C#, PowerShell and VB .NET specifically)
• .NET framework APIs and interfaces
• Engineering experience in an enterprise SQL deployment
• Identity management lifecycle and underlying technologies
• Knowledge of logical architectures and technology interdependencies
• BS/BA in Computer Science, engineering, business or related field or equivalent experience
• 5 plus years' experience in a lab of technician environment
• 5 Years of HW Rework and Failure analysis if required
• 4 plus years test execution if necessary
• SQL Server 2008,2012,2014
• Windows Enterprise Systems
• Windows Storage Architecture and Scale
• T-SQL Development
• SQL Performance and Availability
• Basic C# Understanding
• Large scale storage farm operations including tuning for high traffic publishing portals
• SQL High-Availability and disaster recovery design, operational strategy in SQL2008/2012/2014
• Provide friendly world-class service to our customers
• Be on-site to perform day-to-day operation services
• Update and maintain process control documents
• Ability to lead audit compliance readiness activities
• Maintain and develop reporting metrics on systems
• Collaborate with Microsoft product team build labs
• Accountable for technical, service and quality issues within the CodeSign toolsets
• Develop and maintain tools to automate various operational or crypto tasks
• 5-7 years of related experience in a combination of software development, support, technical design, process analysis, infrastructure operations, or functional skills associated with the position
• BA/BS degree or relevant work experience
• Experienced in security technologies including Cryptography and PKI
• 3+ years of basic Programming experience. Experienced on multiple programming languages a plus
• Expertise in areas of Windows client/server development environment
• Microsoft Certified Professional (MCP) certification (e.g. MCSE/MCSA) is preferred
• Strong problem resolution, judgment and decision making skills
• Experienced in application design and performance analysis
• Drive efficiency & consolidation in our current disparate workflow & tools
• Owning the delivery of features in our localization platform
• Deliver solutions to our engineering team to scale to the business growth and bring us closer to spontaneous translation of our services
• Build a tools and infrastructure for localization processing in concert with partner teams managing the transition from old technologies to the new platform in a risk aware and time sensitive manner
• Coordinate with development teams to onboard new projects into the localization workflows and ensure that blockers to localization flow are removed
• Verify that build quality criteria are met in every milestone and that every deployment releases consistently to the Service Cloud
• Improve efficiency in deployment and validation testing
• Partner with engineering functional team members (solution managers, program managers, engineers, and support team members) to ensure the highest quality solutions are delivered to our customers
• Partner with support engineers and technical account managers to assist customers managing any on premise or unique implementation requirements
• 1+ years related experience with DNS or Active Directory
• Ability to pass Federal Information Security Management Act (FISMA) and International Traffic in Arms Regulations (ITAR) compliance background checks
• 3+ years of experience in Exchange Server
• 4 Year degree in Computer Science preferred or equivalent work experience in relationship to systems development, systems engineering, network operations, software support and/or I.T. consulting
• Demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints
• Strong scripting and/or coding skills (PowerShell, C#, and/or SQL)
• Ability to thrive in complex environments while managing multiple projects/issues successfully
• Previous experience working within an Operational Center preferred. Knowledge of operational processes, change control, issues management, etc
• Understanding of ITIL principles governing Problem Management processes in a live service environment
• Strong working knowledge overall of Exchange 2007, 2010, and 2013
• MCITP (or equivalent work experience) in Exchange 2007 and/or 2010 preferred
• Proven experience delivering complex application development projects using Microsoft technology
• Leveraging tools such as VSO or TFS to manage the Application Lifecycle Management
• Strong understanding and experience with Azure, Office365, SharePoint and .Net frameworks
• Experience giving presentations to executive audiences and explaining the benefits of the platform over competitors
• Programming in PowerShell and at least one of the object oriented language such as C#
• Preferred skills in web technologies (development), ASP.NET, HTML5, WCF and Scripting
• Major plus - experience with building service telemetry, monitoring or utilization of the Asimov tool set
• Ability to manage and deliver multiple project phases at the same time
• Strong analytical and problem solving and organizational skills
• Master’s Degree desirable
• Lead technical team to implement SAP solutions that are scalable and resilient
• Develop standards for SAP landscape diagrams, SAP interfaces, and SAP development best practices
• ABAB Development
• SAP Netweaver stack
• Powershell/Bash
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Specialized knowledge of software & network components such as CDNs
• Develop a technical roadmap for major online services network infrastructure
• Provide technical expertise to perform root cause analysis of service interrupting incidents; develop and implement strategies to prevent recurrence
• Create or propose technical solutions when faced with a new complex systems design or process issue, where little or no precedent exists
• Take responsibility for prioritizing critical, competing tasks that may lack clear end results
• Effectively apply influence strategies and negotiation skills to impact decisions and make trade-offs based on TCO and risk
• Drive creation and execution of documentation, process and procedure improvements to streamline and optimize work performed
• 8+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Programming, Scripting experience working on C, C#, Perl or Python
• Experience with the following technologies is must have
• 2+ years of past network engineering experience driving large scale, date driven projects is highly desirable
• Bachelor's degree is desirable
• CCIE / JNCI* certification a plus
• A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative Azure Networking environment
• A proficiency with one or more of Python, C#, Powershell, REST, and .NET is preferred
• Knowledge of source code repositories such as GIT and TFS
• 3+ years of experience in performing testing against networking related hardware and software
• 3+ years of combined experience with network switch and router design/administration/operation
• 3+ years of experience working with L2/L3 switching platforms, application networking, and popular network protocols
• Solid understanding of networking concepts (TCP/IP, QOS, DNS, routing, subnetting, DDoS mitigation, etc)
• 2+ years of experience working with and maintaining at least two of the following: server networking, switches, routers, and load-balancers
• Demonstrated capability to understand large scale network architectures
• Build tools, develop efficient DevOps processes, & contribute to our knowledge base
• Optimize monitoring & self-healing capabilities
• 3+ years’ experience in large scale internet service design & implementation
• 3+ years’ experience managing/Troubleshooting Dynamics AX 2012 environment is desired
• Demonstrated understanding of instrumentation, monitoring, & deployment design principles & best practices
• Mitigate downtime by supporting services 24x7 via on-call rotation
• Drive automation and process improvements with a strategic and tooling engineering focus
• Understand, articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture
• SE Experience in supporting a large scale online services environment
• Excellent problem resolution, judgment, negotiating and decision making skills
• 4-8 years of experience managing scalable networks with a deep understanding of the OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACL’s, and switching
• Strong in self-direction, problem solving, critical thinking and troubleshooting skills
• Experienced with the software development life cycle (SDLC)
• Familiar with ITIL or MOF methodologies
• Storage, SQL, Platform and service or application development
• 5+ years of experience working in a networking and distributed systems environment
• Solid user mode Design and Dev skills
• Experience with performance optimization of low level code
• Passion and drive for profound impact
• Analyze and develop integration designs for the network infrastructure
• Partner cross functionally to accelerate cloud scale adoption
• Function as an end to end service architect leading newly acquired businesses and evolving businesses towards cloud scale solutions
• Champion customer experience and drive cross-team monitoring efforts to improve availability, reliability, and performance
• Analyze real-time metrics and provide insights to influence demand shaping for large customers and global capacity planning/buildout efforts
• Engage directly with customers to shape demand and distribute load according to scalability targets and best practices
• Leverage PowerShell and other means to quickly automate processes to resolve issues experienced by customers
• 2+ years of service engineering experience
• Ability to build and influence broadly towards common goals and priorities
• Firm sense of accountability, ownership for end-to-end project lifecycle with solid project management and communication skills
• CS Degree or equivalent experience
• Liase with the customer to schedule planned services and carry out work
• Ensure that service level agreements are adhered to
• Manage additions to current installations
• Handle reactive works such as repairs
• Ensure that customer satisfaction is maintained
• Support challenging, evolving enterprise services at massive scale
• Deliver on strategies for the continual improvement of BGIT services that support product ship cycles and the next wave of product development
• Proactively identify and action application issues, produce operational analysis and showcase Service Engineering best practices for application services
• Resolve challenging application issues and own escalations in this fast paced highly critical area
• Demonstrate rigorous change, release, configuration, security, capacity, incident and problem management practices
• Ensure high availability for several mission critical applications, with a particular focus on Visual Studio Team Foundation, Source Depot, Product Studio, and PerForce
• Drive DCRs and bugs into the product groups to improve future versions of the platform
• Understand in deep technical detail how each application in the portfolio functions from the application tier perspective
• Participate in the testing planning and implementation of new application or version releases into production
• Carry out Problem Management root cause analysis based on application monitoring, performance counters, reliability measurements, and support incidents to reduce infrastructure errors and improve efficiencies
• Perform service optimization work focusing on the automation of recurring tasks
• Communicate timely status reports with appropriate detail of ongoing planned efforts and service impacting events
• Contribute to documentation for new or existing applications in line with BGIT standards
• Execute successfully on tasks and projects to achieve the support team's business objectives
• Coordinate and implement production change activities at the hardware, platform, and application level
• Nonconventional thought leader - Just because it has always been done “that way”, does not mean it needs to continue, you are a threat to standard convention. Out of the box thinking is your norm. You are the idea person
• A team player - are you willing to coach, guide, and also learn from others. Are you comfortable providing and receiving feedback and suggestions? You realize that doing the small, selfless things well is imperative. You realize that WE is greater than ME!
• Humbitious - you are humble yet ambitious, respectful yet direct, courteous yet bold, unpretentious while extraordinary. You are able to both give and receive constructive feedback equally. You are Humble AND ambitious
• Techtacular - you are innovative and transformative, you are abreast of the latest and emerging technologies, you know you can create the better mousetrap - and HAVE, many times. You are highly technical AND spectacular
• Codifiable - you look at manual steps and processes as opportunities to leverage your vast scripting skills. Any manual task can be optimized by your broad and varied scripting experience. You love this stuff!
• Qualityfied - anything worth doing once, is worth doing right the first time. Quality is job 1
• Data dynamo - You are a data sleuth. You use data modeling, statistical analysis, and data science to help drive decisions. You don’t make wild guesses, but rather data driven decisions. You understand OPEX and CAPEX cost models and love to optimize costs in both areas
• Ultra-adaptable - you are flexible, agile, and capable of changing tactics and direction rapidly as business drivers and priorities change. Change is just another opportunity for your vast skills and capabilities
• Pathfinder - You are a highly skilled and specialized tactician that can be inserted into any technical project. You skillfully identify obstacles and challenges and work around them, you create a path for the follow on forces. You are one others want to follow. You lead the way
• Customer focused - everyone is a customer, either current, or potential. You inherently realize this, and your drive and focus on building scalable systems that meet and exceed customer expectations are what we want
• A winner - We don’t lose, and you shouldn’t accept losing either. We compete to win, and so must you!
• 2-3 years of experience working in a heterogeneous networking and distributed systems environment
• Proven experience troubleshooting and supporting both layer 2 and layer 3 networks
• Expert level knowledge of Network based ACL management, IP Addressing, subnets, and CIDR
• Experience with TCP/IP and layer 7 optimizations
• 1-2 years of experience supporting HLB products including F5 BIGIP, and Citrix Load balancers
• Expert level scripting experience with at least one of the following: Perl, PowerShell, or Python
• Solid understanding of F5 iRules and Citrix content switching and other rewrite-policy technologies
• Systems programming experience including practical and demonstrated experience writing object oriented analysis and design code (C++,C#, Java, Python, Ruby ) is a plus
• Experience in Web UI and API development is a plus (HTML5, CSS, ASP.NET, MVC 5, JSON, PHP, JavaScript)
• Proven experience shipping products or services in a fast paced and dynamic environment
• Experience in various software development methodologies including Agile, Scrum, Kanban, and classic waterfall SDLC approaches
• 1-2 years interacting with Network devices (Cisco, Juniper, Arista, F5, Citrix) in a programmatic manner
• Experience with Git/GitHub is a plus
• BS or MS in Computer Science, Electrical Engineering, or equivalent experiences is required
• Associates Degree or Technical School training certificate is required or equivalent with emphasis on electronic equipment and/or systems preferred
• Military training and experience in the repair of electronic equipment desirable
• A minimum of 2 years of experience in the hands-on repair and service of electronic equipment, preferably non-consumer professional digital signage displays, monitors, cameras, and audio equipment is required
• Proficient knowledge of electronic digital and analog circuitry required
• Knowledge of and use of sophisticated test equipment in the repair process a must (Oscilloscope, Volt meters, vector scope, signal generators etc.)
• Experience in precision soldering is highly preferred
• Must be willing to learn and abide by ESD (Electrostatic Discharge) procedures
• Must have a good working knowledge of basic PC skills, including Microsoft Excel, Microsoft Word, and standard software applications
• Strong communications and customer service skills required
• Proven ability to work both independently and within a team environment is required
• Must be able to lift at least 25 pounds of equipment from the floor to chest level
• Manage availability, latency, scalability and improve efficiency of services
• Focus on operability of the service including security, privacy, resiliency, Business Continuity & disaster recovery
• Problem resolution - Timely resolution of critical production systems issues using technical and problem solving expertise
• Analyze system trending - Provide systems statistical trending and analysis expertise including trending in system capacity and threshold testing and monitoring, performance characteristics
• Create Measures, tools & reports on client & service Performance. Drive design and code changes to drive improvements
• Participate actively in code reviews, bug/issue triage with the feature teams, and support well informed decisions towards business and engineering goals
• BS degree in Computer Science or related technical field or equivalent practical experience
• 3+ years of professional work experience in managing large scale systems with MS server products required including and not limited to; Windows 2008/2012, SQL 2008/2012 and IIS
• Capable of technical deep-dives into networking, service design, cloud and storage
• Expertise in analyzing and troubleshooting large-scale distributed systems
• Experience in performance monitoring, remote administration, client/server architecture, Web application management, internet technologies and network architecture
• MCSE/ MCSD, CCNA certification a plus
• Closely collaborate with partner teams where engineering & business dependencies exist
• Facilities design; use your knowledge to bring network colocations in to service from whitespace acquisition
• Work with contractors and vendors closely to accomplish network infrastructure builds in global markets
• Create and maintain Microsoft standards and best practices with regards to facilities and colocation design
• Enforce SOW with external partners
• Work with optical and IP engineering teams to ensure new requirements are being rolled into designs being implemented into the field
• Own site readiness for network deployment projects in global markets
• Work with local teams and markets to enforce best practices established by optical Ip and infrastructure engineering
• Manage field deployments to establish best install work practices and vet out documentation gaps
• Create and publish documentation standards
• Experience with equipment deployments, power installs, site acceptance and commissioning
• Experience working with colocation vendors to accomplish complex large pop deployments
• Knowledge of network equipment space and power requirements of a number of platforms both optical and IP
• Knowledge of best practices with regards to fiber routing/diversity
• Experience with power delivery strategies to network equipment both DC and AC
• Critical eye for detail and demonstrates “buck stops here” attitude when it comes to enforcing best practices
• Proven track record of successful network deployments
• Excellent communication and reporting skills and habits
• Excellent ability to collaborate with technical stakeholders
• MS or BS in related discipline preferred (i.e. EE, CS, etc..)
• Experience with telecommunications and/or service provider
• 5+ years of experience required in related field (i.e. Web scale network design, deployment technical project management, datacenter design, standards)
• 3+ years of direct experience managing and or directly involved in network builds from white space or retrofit of an existing space
• Experience deploying IP and Optical equipment with an emphasis on quality and workmanship
• Create detailed designs including hands-on work to validate approaches, architecture / design concepts, and help debug production implementations
• Specify how SW and HW architectures should evolve to address new technical requirements, leveraging the availability of new enabling technologies
• Review software engineering artifacts such to ensure architectural integrity and high quality
• Execute complex high risk network changes
• BS in mathematics, computer science, engineering or equivalent. MSc or PhD is a plus
• Expert level networking certification (CCIE, JNCIE, etc) is preferred
• Cisco CCNA (or equivalent) and experience with Linux/Unix operating systems and Windows servers required
• Experience with Windows VM’s and Microsoft Azure is preferred
• 2+ years of experience working in lab environments and setting up networking topologies
• 2+ years of experience maintaining and operating datacenter networks
• Closely collaborate with partner teams when engineering & business dependencies exist
• Experience with Azure or cloud services
• Technical Depth - Candidates demonstrate that they have a deep understanding of the technical concepts have previously applied of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies. Manage online services in Windows & SQL Azure cloud computing
• Proficiency in C#, .Net, MVC, HTML, CSS, JavaScript, jQuery, HTML5, CSS3
• MS in Computer Science or related technical field
• Have at least 3+ years of experience in scripting / coding
• Has some exposure to SCCM
• Motivated and passionate about customer experiences
• Have good communication and planning skills
• Have a bachelor’s degree in Computer Science of equivalent
• Identify service improvements and develop and design tools that will streamline the service to improve end-user experiences and lower operating costs
• Contribute toward the strategic direction for Microsoft IT Identity and Access Services
• Own projects within the team and portions of department-wide projects of small-to-medium scope. Work with program management, service management, architects, and peer engineers to delivery on project objectives
• Collaborate with other service teams to assist in solving their service problems when related to your services
• Develop procedures and documentation to ensure the reliability, integrity, efficiency, and cost effectiveness of the system
• Full stack .net developer with cloud experience (preference on Windows Azure)
• For the backend DEV: experience with some of the following: WCF, LINQ, Entity Framework, Workflow Foundation. Knowing any of Web Roles, Azure ServiceBus/Queues/Topics, AAD, Azure SQL is a plus. Proficient use of PowerShell and SQL is a plus
• Extensive troubleshooting/debug experience
• Nice to have: knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services, Networking Services)
• Ability and willingness to work under a DevOps model as part of a rotational escalation on-call team
• Ability and willingness to write and maintain tests and supporting tools
• Demonstrated ability in designing, implementing, and supporting multi-tiered services, particularly with a focus on operability
• MCSD is a plus
• 5-7 years of solid DevOps experience
• Strong knowledge of SQL
• Solid hands on experience with one or more of the following: Hadoop/MapReduce, Hive, Hbase, HDFS or other distributed file systems
• Solid understanding of cloud development principles and patterns such as loose coupling, clean separation of services and Map Reduce
• Knowledge of machine learning concepts and data mining is a plus
• Familiar with Office 365 specifically Exchange online
• Familiar with Azure
• Experience with NOSQL (MongoDB) and Postgres DB
• Solid experience building transactional systems that scale
• Solid DevOps Experience supporting production systems
• Demonstrated ability to manage multiple, simultaneous, cross-functional work streams
• Experience with BI Systems implementation
• Strong to expert skills in data analysis/manipulation
• Demonstrated client relationship and interpersonal skills
• Experience with B2B customer support, especially with very large B2B customers
• Excellent organizational, analytical, and problem solving skills
• Client-focused attitude - a customer advocate
• Team player with solid communication and presentation skills
• Understanding of software implementation practices
• Collaborate across functional teams to unravel challenges and identify opportunities in the transport network
• Collaborate with Software Engineers to develop tooling and automation capabilities
• Assist in the development of operations process and procedures, training programs, documentation and back office system integration
• Develop and document new test procedures and automation test programs
• Self-starter with expertise in MPLS, BGP, ISIS, OSPF, and other IGP protocols
• MS or BS in related discipline strongly preferred but not required (e.g. EE, CS, etc..)
• 5+ years of experience required in related field
• Become the Subject Matter Expert (SME) for Microsoft’s DLP Data-in-Motion Fidelis global service - offering day-to-day run accountabilities, troubleshooting, evaluating/deploying net-new Fidelis service expansions (growing the business), and leading the coordination of additional resources in DLP’s follow-the-sun operation effort
• Understand the business needs/capabilities and define what is technically needed to meet strategic objectives and the day-to-day running of the DLP Data-in-Motion (Fidelis) service. This includes identification and innovation of new service capabilities that meets both customer needs/wants and security requirements
• Communicate on a deeply technical level with product engineering (Fidelis), operations teams, management and key stakeholders to improve and optimize both the product and the infrastructure
• Integrate current toolset with any new security tool acquisitions
• Manage supportability and troubleshoot the availability of applications, systems, networks, and hosts
• Create reporting solutions that provide actionable information to business partners
• Provide support and leadership to fellow operations team members
• Develop and implement process steps that support change control and dependency management
• Assist in response to security events with data analysis and tool support
• Experience in designing, documenting, and delivering large-scale production system operations in Microsoft Windows or heterogeneous environment
• 4+ years’ experience managing supportability and troubleshooting the availability of applications and infrastructure for high availability enterprise systems
• 3+ years’ experience using administrative scripting techniques and methodologies (PowerShell)
• Demonstrated success as a member of a highly collaborative team
• BA/BS in Computer Science, MIS, or related field and/or three to six years of equivalent experience
• Close collaboration with Software Engineers and Service Engineers to ensure and track aggressive move to cloud services that minimize on premise investment going forward
• Where on premise investment is required, drive consistency in the processes that manage and track those decisions and costs across the portfolio
• Apply deep technical understanding of Azure services to partner across teams in order to drive consistency in our cloud adoption and management practices
• Partner across teams to continuously assess the efficiency of our cloud consumption and work with service teams to optimize their consumption over time
• Utilize deep knowledge of operations, service reliability, information technology and industry best practices to innovate and influence our cloud operational processes and tools that align to service reliability engineering best practices
• Help identify opportunities and drive increased efficiencies through automation and common tools that allow our engineers to continuously evaluate and optimize both service reliability and overall service efficiency
• Partner with business managers and finance team to ensure our service costs are accurate and managed by our engineering teams in balance with reliability and scale objectives
• Engage in service capacity planning and demand forecasting, drive consistency and accuracy in both over time
• Help drive strong data hygiene practices across teams in our configuration management tools and asset data to ensure accuracy in our overall infrastructure reporting and enable automation in overall lifecycle management
• Deep experience data driven capacity planning, performance tuning with an eye on capacity growth and monitoring from the perspective of predicting future capacity needs
• Ability to write automation including potential tool development to help engineering teams more easily consume cloud service consumption, financial and related data
• Experience with Azure services required, working knowledge of Cosmos a big plus
• Experience with monitoring platforms such as CMA, SCOM, AppInsights, etc
• Certification or hands on experience in using Six Sigma or any other data-driven approach ormethodology is a big plus to help define service KPIs and drive data driven service improvements
• Strong customer focus with ability to work effectively across multiple business and technical teams to ensure continued customer happiness
• Constant curiosity, expand your understanding of cloud service technologies. Leverage what you learn to continuously improve yourself and those around you!
• Strong written and oral communication skills, including presentation skills
• Bachelor’s degree in Automotive Technology or Automotive Management
• 1 or more years of automotive experience
• Ability to independently plan, organize, reorganize, prioritize and problem-solve Professionalism including customer service/interface skills
• As a Service Engineer, you would be responsible for keeping production environment and infrastructure up
• Design, engineer, test, deploy, and operate enterprise level data protection solutions on disk, tape, and cloud
• As a strong operational leader respond to and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a ITIL based Problem Management approaches
• Develop automation for recurrent issues and for scalability
• Create standards and best practices, and drive adoption across the service team
• Ensure service meets customers’ compliance standards and KPIs, such as quality, cost, and SLA expectations
• Collaborate with Engineering and Program Manager counterparts to translate customer, business, and technical requirements into components of a service architecture
• Collaborate with technical experts to describe how long-term solutions will satisfy requirements and business objectives
• Strong experience in Windows server 2012 R2 and other operating systems such as Linux and Unix
• Knowledge of Enterprise Backup Application software, specifically CommVault Simpana
• Scripting technologies PowerShell, C# and T-SQL
• Knowledge of data protection techniques for databases including SQL
• Strong working knowledge of DAS, NAS, and SAN technologies
• Strong working knowledge of enterprise tape, specifically HP ESL G3, Quantum i6000, IBM TS3500 LTO6 and proprietary Enterprise Tape Drives
• Modify, create and troubleshoot PowerShell scripts
• Excellent communication skills & presentation skills
• Knowledge of encryption technologies and key management systems, specifically SafeNet KeySecure
• Ability to analyze and report on capacity metrics
• HP/Quantum LTO Tape Libraries
• IBM Enterprise Libraries
• SafeNet Encryption
• HP Disk storage performance and troubleshooting
• Networking with Firewalls, VLANs, and ACLs
• A successful candidate must have at least 6+ years of experience working in Enterprise environment and about 3+ years in delivery of Data Protection services
• Deep technical expertise in Windows, Backup and storages. Need to have Data Protection service experience and working on CommVault Simpana
• Experience working with trend analysis, metric design and monitoring and cross-group project experiences preferable
• Backup or Storage OEM certifications
• Responsible for measuring, communicating, and improving MineStar product quality and performance from a customer perspective
• Understand and drive resolution for product level quality issues
• Provide input and drive prioritization of NPI and CPI projects
• Provide oversight and coordination for technology related CI projects
• Responsible for warranty, policy, and service letter decisions, and provide direction for execution of these processes
• Responsible for L8 product level service engineering, providing leadership and direction to L3/L4 and L6 level service engineering teams for mining technology
• Contribute to customer satisfaction and acceptance of mining technology
• Spend 25% of time in field evaluation of performance and provide on-site technical counsel to regions, dealers and large customers in complicated problem investigation and resolution
• Contribute practical solutions to product problems and commercial deficiencies
• Through on-site field investigation, monitor field correspondence and reports, warranty and SIMS service history, identify product deficiencies and problems, and determine scope and commercial impact of problems
• Formulate temporary and production fixes directly through first-hand knowledge or in close cooperation with product groups
• Write requests for engineering product improvements
• Communicate sensitive problem resolution and improvement information to the field
• Contribute to control and reduction of warranty expenses
• Provide technical counsel to region warranty and data staff in reviewing large dollar claims to assess cause of failures and region responsibility
• Prepare requests for corporate product improvement and support programs to minimize commercial impact of product problems
• Influence functional specifications, design and improvement of assigned products
• Through visits to dealers and customer job sites and analysis of field reports, determine customer satisfaction with product performance and provide subsidiary input to New Product Introduction process at the business units
• BS or greater in any discipline, with significant electrical and/or technical experience
• Considerable technical, product and service knowledge of a wide range of company products and their systems
• Experience in measuring product quality & performance
• Experience in providing problem management and root cause analysis for issues spanning across a product line
• Ability to effectively communicate mining customer issues and priorities to product development partners
• Experience with warranty, policy, and service letter processes
• Availability and desire to travel domestically and/or internationally on assignment at customer mine sites as needed (25%)
• Ability to resolve complicated technical problems in remote locations with limited information and communications
• Superior planning and coordination capabilities and self reliance. * Good interpersonal and communication skills
• Advanced technology application knowledge and experience specifically in MineStar
• Manage component supply for engineers’ use, anticipating needs, managing stock levels, utilizing existing Lab stock wherever possible
• Maintain equipment calibration for team-specific equipment
• Prototype construction, rework, and testing
• Work closely with development team to resolve bugs
• Facilitate testing, such as EMC, with other groups as needed
• Manage development inventory for PSUs
• Support competitive bench-marking for PSUs through research, acquisition, characterization, and tear down analysis
• Perform fault testing for DFMEA activities as requested
• Document and report all results and store in team-accessible SharePoint location
• Experience creating a reusable repeatable foundation for the team to use at scale
• Excellent interpersonal verbal and written communication skills, with the ability to assemble, document, and present technical information to the team
• Strong knowledge of Dynamics AX, CRM, POS applications etc
• Working knowledge of MOF/ITIL best practices and demonstrated experience with implementing and operating systems within these frameworks
• Participate in the 24x7 shift rotation, which may require overnight work depending on the shift
• Provide strategic technical guidance to meet availability and uptime requirements for services
• Drive day to day operations ensuring SLAs are met and the customer experience is not impacted
• Demonstrable ability to ensure clear and consistent communications, adherence to process and procedures, and ability to document
• Grow the technical skillset of everyone including peers though peer mentoring, coaching, training, etc
• Perform root cause analysis (RCA) on incidents and develop preventative solutions in code
• Ensure high quality forensic data is gathered for software developers and third party partners during the RCA phase
• Automate of routine tasks and drive process improvement within the team to reduce the amount of direct engagement necessary to manage the service
• Effectively collaborate with resources across multiple sites supporting the O365 Exchange environments
• Uncanny ability to troubleshoot
• Technical understanding of Exchange 2013; experience with previous versions of Exchange preferred
• Troubleshooting AD Authentication and Name resolution issues
• Ability to troubleshoot the Network Stack and analyze network traces (strong advantage if you have this)
• PowerShell fluency, with the ability to author scripts of moderate complexity highly desired
• Patience and a collaborative nature
• Knowledge agility: we build every week. You need to be ready to learn something new every day!
• Strong analytical skills and the ability to take ownership and drive a service impacting incident to resolution
• The ability to apply an Engineering mindset to an Operations environment - help us solve operational problems with code or architectural solutions
• Experience with large scale server deployment and management a plus
• Experience with LAM as well as external synthetic monitoring tools is a plus
• 2 Year+ experience in running 24x7 mission critical, enterprise systems
• 4 Year degree in Computer Science preferred or equivalent work experience in relationship to systems development, network operations, software support and/or I.T. consulting
• Criminal Justice Information System (CJIS) for each state
• Public Trust Position - High (PTP High)
• Public Trust Position - Medium (PTP Medium)
• Note: Once clearance is obtained, the individual will be required to reapply every 2 years thereafter
• Research technologies
• Designs and architects systems and services that are easy to manage, operate and support for the Identity Credential and Authentication spaces working with internal Microsoft teams and/or external 3rd party application engineering teams
• Successful people will bring a learning attitude and be able to integrate a strong understanding of infrastructure or Azure
• Scripting/coding skills (C#, Powershell, VB.net)
• Design, develop and sustain Online and internal services and the tooling to help automate and manage them
• Strong collaboration skills will be required working closely with other engineering teams to ensure services/systems are highly stable, and meet the expectations of internal stakeholders and customers/users
• Participate in the design of v.next features and ecosystem for Azure Customer Experience
• Rapid restoration of Mission Critical customer applications built on the Azure Platform
• Partner with internal / external customers on technical problem management
• Provide customer escalation analysis and leveraging data to drive further improvements in the platform
• Demonstrate strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Service experience in a 24 x 7 x 365 enterprise environment
• Understanding of High Availability, Disaster Recovery, Business Continuity, Performance Tuning
• Strong knowledge of Windows Platform, developer tools and ability to diagnose and debug user code
• Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects
• Excellent written and oral communication skills required; Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams
• BS/BA in Computer Science, Engineering, Math or equivalent experience
• Establish capacity planning, systems monitoring and management standards for service, application, automation, tools or other technical implementations
• Engagement with partner organizations to develop technical roadmaps/backlogs that align to business strategy
• Ensure proper asset management and maintaining lab documentation
• Conduct device RMAs as well as the shipping and receiving of hardware
• Oversee lab access and enforcing lab policies
• Develop and maintain monitoring strategy, automation and tooling
• Support customer requirements for the team within established SLA’s
• Collect and report on metrics pertaining to availability and service quality
• Provide technical expertise to resolve service impacting incidents and problems
• Provide root cause analysis and design changes to prevent reoccurring incidents
• Maintain gracious professionalism during high priority outages
• Diagnose server and storage issues
• Configure network topology and troubleshoot network issues
• Create detailed design documentation for implementation and oversee the successful and timely deployment of solutions
• A successful candidate must have the ability to work as part of a team, be self-motivated, and work in a loosely defined environment as well as build relationships within the collaborative XBOX team
• Team player, confident, independent and enthusiastic!
• Strong critical thinking, problem solving and communication skills
• Excellent problem resolution, analysis and customer service skills
• Proven past experience working with Active Directory, Authentication protocols: Kerberos, NTLM, Security Products: Firewalls, IPSs, End-Point protection, networking protocols
• Understanding of online services, network architecture, and storage technologies
• Highly organized, with great attention to ensure required details are not overlooked
• Results and action oriented - makes sure the job gets done accurately and on time
• 8+ years of technology experience
• 5+ years of hardware and/or Windows experience
• 3+ years of experience with monitoring tools (SCOM, Sitescope, Keynote or Gomez)
• 3+ years HW or SW trouble shooting and failure analysis
• 3+ years of experience in core networking (TCP/IP, ACLs, DNS, VIPs, etc.)
• 3+ years of Microsoft Hyper-V & System Center Virtual Machine Manager experience
• A Bachelor’s degree in Computer Science, Information Technology or equivalent experience
• Experiences with SAN storage using FC, iSCSI (EMC, NetApp, HP)
• ITIL & MCSE Certifications are a plus
• 5+ years’ experience in Active Directory, XML, .Net Framework, TCP/IP protocols, security hardening procedures, and Windows/IIS/SQL Server
• 5+ years System Engineering & Administration skills with MS server products required including and not limited to; Windows 2008/2012, Hyper-V, SQL 2008/2012 and IIS 7.0
• 3+ years’ experience in providing high level production support in a 24x7 operations environment
• 2+ years’ experience designing, collecting, analyzing and leveraging metrics to drive service improvement
• 2+ years’ experience in Coding (like, C#, PowerShell, TSQL, other…)
• 2+ years managing a lab
• Experience with Azure (IaaS)
• Responsible to execute InfoSec vulnerability assessment processes
• Author detailed assessment reports
• Perform adhoc internal and external Vulnerability Scanning using commercial and open source tools
• Perform adhoc internal and external network and application penetration testing using a variety of methods, tools, and techniques
• Development and delivery of training to system administrators
• Security monitoring, definition of security events to be collected
• Development and maintenance of security monitoring tooling and processes
• Incident management definition and involvement
• Definition and development of reporting metrics
• Analysis of NetFlow results and dealing with agreed incidents and passing on of agreed escalation incidents
• Analysis of device expert results and dealing with agreed incidents and passing on of agreed escalation incidents
• Analysis of IDS/IPS results and dealing with agreed incidents and passing on of agreed escalation incidents
• Management of the SSL cert process, to include issuing issues, tracking of expiring certs etc
• Azure deployments and upgrades
• Windows OS configuration, hardening and performance monitoring
• Vulnerability assessment and port scanning expertise with various tools: nessus, qualys, nmap
• Manual pen testing skills
• SSL certificate management
• Scripting and minor development to support automation
• System hardening on various platforms, Hyper-V, Linux, Mac, Windows and Network Devices
• Understanding of Linux OS
• Contribute to the design, build and run of “Internet scale” services used both by external customers and internal Microsoft teams
• Improve incident processes including monitoring/alerting coverage, investigation tooling and reporting
• Drive increased efficiencies through automation you author
• Develop high quality monitoring and reporting solutions that address our live site needs and can contribute to the product code base
• Constantly focus on how to enable the business and increase DevOps agility
• Contribute to Profit margins by resource utilization optimizations
• A passion for operating and improving large services with the ultimate goal of reliably meeting SLA
• A passion for identifying system improvement and driving them to completion
• Excellent data driven insight into identifying bottlenecks and potential solutions in the production workflows
• Excellent communication, collaboration, and mentoring skills
• Experience working across disciplines, groups and teams
• 1+ years of industry related experience
• A demonstrable understanding of software development concepts, project management, and good communication
• Experience developing, debugging and maintaining code in multiple programming languages
• Demonstrable organizational, problem solving and prioritization skills
• Contribute to customer satisfaction and acceptance of machines
• Spend 20 to 50% of time in field evaluation of performance and provide on-site technical counsel to districts, dealers and large users in complicated problem investigation, new large mining machine assembly, delivery and application
• Formulate temporary and production fixes directly through first-hand knowledge or in close cooperation with business units
• Provide technical counsel to CACo. warranty and data staff in reviewing large dollar claims to assess cause of failures and CACo. responsibility
• Have warranty/policy authorization to $10,000 and make recommendation on higher amounts
• Formulate CACo. marketing product support programs and obtain approval
• Ensure timely announcement to the field
• Through visits to dealers and user job sites and analysis of field reports, determine customer satisfaction with product performance and provide subsidiary input to New Product Introduction process at the business units
• A technical/engineering background and several years of engineering or field experience
• Superior planning and coordination capabilities and self reliance
• Ensuring the client experience on all SAW systems is optimized to ensure maximum productivity is maintained while the new, higher security policies and changes are implemented on all SAW systems
• Ensuring the software deployment workflows, processes, and distributions are optimized to ensure fast and reliable update performance at all times on SAW systems
• Coordinating support and problem resolution processes with other MSIT departments as needed to optimize overall support performance
• Project Management of any Service Improvement Plans (SIP) required to bring the UES Secure Administration Workstation compliance performance back to designed specifications
• Developing and managing a detailed project plan of program deliverables, dependencies and timelines for any SIP work
• Increasing Microsoft IT’s Modern IT capability through the introduction of new solutions, processes and approaches that further the MSIT contribution to the MS Enterprise client effectiveness
• Bachelor’s degree in Computer Science or related technical discipline or equivalent with a min of 4 years of tech experience in the computer industry
• Minimum three to five years’ experience in IT service engineering or service management
• Strong analytical and organizational skills. Must be self-motivated and able to plan and organize work to meet deadlines in a fast-paced environment
• Strong problem resolution, judgment and decision making skills required
• Scripting skills (PowerShell, vb, batch programming)
• Experience Supporting and maintaining Azure environments
• Experience with monitoring and performance measurements
• Experienced with multiple storage architectures and solutions such as EMC, Netapp, HP etc
• Comfortable specifying and designing hardware solutions for web, application, and data layers
• Experience with localized installations
• Proven documentation skills
• Familiarity with Microsoft maintenance/configuration tools such as backup, task scheduler, Robocopy
• 2+ years of experience with C#, Asp.net, XML, SQL
• 1+ years of experience in scalable services
• Excellent problem solving skills and passion to solve hard problems as part of a team
• Experience/Exposure in automation, specifically related to deployment, recovery, or other manual processes
• 1) Drive efficiency & consolidation in our current disparate workflow & tools
• 2) Owning the delivery of features in our localization platform
• 3) Deliver solutions to our engineering team to scale to the business growth and bring us closer to spontaneous translation of our services
• 4) Build a tools and infrastructure for localization processing in concert with partner teams managing the transition from old technologies to the new platform in a risk aware and time sensitive manner
• 5) Coordinate with development teams to onboard new projects into the localization workflows and ensure that blockers to localization flow are removed
• 2) Strong experience in a scripting language such as PowerShell, Python, or Perl
• 3) Knowledge of OOD and an OOP language, preferably C#
• 4) Knowledge in all-and subject matter expertise in at least two-of the following
• 5) Building high-performance, highly available, reliable, distributed software & services
• 6) Designing systems and processes for running enterprise or consumer services at scale, drive cost & operational efficiency
• 7) Windows Administration, including OS internals and troubleshooting tools
• 8) SQL experience, preferably SQL server administration and design
• 9) Proven ability to collaborate across teams and across levels of management
• Ensure high availability for several mission critical applications, with a particular focus on Visual Studio Team Foundation, Source Depot, Product Studio, and Perforce
• You have a strong customer focus and understand the importance of Live Site Reviews
• Solid working knowledge enterprise-scale applications with a focus on service improvement, task automation, and monitoring best practices
• Deep understanding of Microsoft products, services, and platforms
• Prior support experience with one or more of the following preferred: VSTF, Source Depot, Product Studio, Perforce
• Deep knowledge of SQL Server administration and performance tuning
• Firm understanding of telemetry and service monitoring tools and techniques
• Robust analytical and problem solving and organizational skills
• Degree in Computer Science (CS), Management Information Systems (MIS), or equivalent industry experience is required
• Manage Managed Service Supplier vendors and ensure delivery of quality sustained engineering, incident support, and change request service
• Work with Compute service owner on project and prioritization and ensure vendors are focused on the right health & welfare project priorities
• Collaborating with service managers and automation teams on requirements and development of self-service tools for change requests
• Collaborate with service manager and service engineering to help drive strategic migration projects to move on-premise workloads to our Azure cloud offerings
• Assign and/or execute service improvement activities, deploy critical updates and configuration changes to our compute environment
• Working with line of business application teams to meet the performance needs of critical applications
• Engage and help resolve critical business service disruption Major Incidents. Take incident and issue escalation from managed service supplier vendors to fix issues and deploy updates
• Collaborate to Define the V-Next Service Offering: Assist and collaborate with Compute Service Owner for defining the v-next service offering based upon input from operation activities, incidents, customers, and industry best practices
• Comprehensive knowledge of hyper-v infrastructure and Azure technologies
• Should have knowledge about the internals of Windows, networking, and storage architecture and offerings. Demonstrated experience in managing and administering different windows services. Should have knowledge in storage related software (PowerPath, etc..)
• Proven expertise in troubleshooting hyper-v service related I/O, CPU, memory, disk and other resource contention. Must have experience in Performance Tuning using monitoring and troubleshooting tools
• Use trace analysis, and proprietary tools to analyze problems and develop solutions to meet customer needs. Possess data-driven troubleshooting and must be able to handle challenging issues in the environment
• Ability and working knowledge required to achieve results using Agile and Scrum methodologies
• Ability to collaborate with people representing diverse points of view, interact with senior leaders to drive business impact
• Knowledge of infrastructure build specifications for data center and networked technologies (Compute scale unit, Windows Server, Blade Servers, RAID, SATA, 10GbE, SCOM, etc.)
• Well-developed experience with managing a Managed Service Supplier
• BS/BA in Computer Science, engineering, or related field
• 5+ year’s design and/or implementation and/or support of highly distributed apps (i.e. having an architect’s sense for ensuring availability, performance, etc.)
• Desire to gain experience moving workloads to Azure is a must
• Experienced in PCB layout and schematic designing
• 1+ years of experienced on PLM systems
• Experience with Cadence schematic and layout tools will be counted as an advantage
• Experienced with Zuken schematic and layout tools will be counted as an advantage
• Ability to solve design, tools and data management problems
• Experience with Zuken DS-2 Engineering Data Management system will be counted as an advantage
• ECAD or Mechanics will be counted as an advantage
• Collaborate continuously with Program Managers, Software Engineering and our business users in order to ensure the reliability, availability and performance of our near real time intelligence and analytics platforms
• Utilize deep knowledge of operations engineering, connected services, and information technology plus knowledge of industry best practices to innovate and influence operational approaches and solutions
• Provide leadership during outages by effectively guiding incident response where root cause is unknown for cross-functional teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues
• Identifying underlying root causes and providing recommendations or solutions for long term permanent fixes to critical production issues
• Heavy focus on driving efficiencies through automation and tools, if it is manually done today you are super passionate and technically capable to automate it!
• Build business continuity and disaster recovery plans, ensure they are tested regularly
• Creating, developing & managing the deployment architecture and processes for the service. In some cases, you may be contributing to the deployment automation itself and driving improvements to further automate over time
• Deep experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring, etc
• Experience with monitoring platforms such as Application Insights, SCOM etc
• Advanced Troubleshooting, Debugging & Diagnostics relevant for large data warehouses and near real time analytics
• Demonstrated ability to seek out and leverage data driven insights that foster continuous
• 5+ years or equivalent work experience
• Proactively monitor and investigate issues for the Skype for Business service
• Create tools to improve the monitoring and investigation of issues to reduce the TTR (Time-To-Resolution)
• Improve the tooling for frontline support to resolve customer escalations
• Identify repetitive, manual tasks and automate them
• Work on live site issues for the team servicing core scenarios
• Document procedures / processes and train others on related procedures
• Work with developers to write bug fixes and code improvements
• Participation in 24/7 on-call rotation
• Technology evaluation and integration
• Ownership and optimization of Deployment, Monitoring, Compliance and other service management tasks through automation
• Infrastructure planning, delivery, management, and troubleshooting
• Response and analysis of complex multi-datapoint/correlated incidents and management through resolution
• Design, prototyping, and delivery of complex technical, scalable, and supportable solutions and projects in response to service delivery and business needs
• 24x7 on call rotations
• Identification of service improvement areas that require cross discipline engagement
• Technical documentation and communications
• Engineering cloud first network solutions leveraging Azure Traffic Manager, Global Traffic Manager and Azure AD
• Optimization of automation and APIs for PaaS assets in Azure and non-Azure services
• Root cause analysis and fixes for live service issues
• Demonstrable PowerShell, C# and Web/Reset Service development patterns
• Demonstrable Knowledge of Azure Networking PaaS services, DNS and Azure AD
• Expert knowledge of networking concepts, load balancing and routing optimization
• 2+ years active development experience, including shipping multiple commercial products
• 3+ years in working in cloud scale environments
• 3+ years practical experience with PowerShell
• 2+ years practical experience with Active Directory Federation Services, Azure Active Directory, Azure Multi-Factor Authentication On Premise, and identity systems or Advanced Threat Analytics
• Be willing to manage your services 24 x7 with the support of other operations teams
• 3+ years of experience in Service Engineering/Engineering roles
• Proficiency coding/testing in a high level language
• Experience with building service telemetry, monitoring or utilization of the Asimov tool set
• Work with team members to understand current processes and cost, plan and automate solutions to improve consistency, speed and accuracy as well as reduce manual touches
• Provide critical thinking, technical innovation, and attention to detail while serving as a trusted advisor in the group
• Work alongside of the engineering teams to improve core automation and even take over certain areas of responsibility and/or features
• Actively participate in design discussions, code reviews and help evangelize performant solutions
• Work in collaboration with peers, PM, Engineering and other SE teams to enhance the
• A minimum of 3 years’ experience in Software Development as a developer, Service Engineer or SDE
• Proficient at C#, and PowerShell and SQL. JavaScript and HTML are nice to have
• A fundamental understanding of BI and data analytics
• An understanding of SQL database design
• Strong technical problem solving and debugging abilities
• Ability to work closely with team members to collaborate on innovative solutions
• Self-driven, pro-active, results-oriented and ability to work with minimal direction
• Reporting, Analytics knowledge a plus
• BS or MS degree in Computer Science or Engineering OR equivalent years of relevant work experience
• Ability to easily partner with developers on your team to deliver end-to-end software services
• Ability to manage challenging expectations effectively and resolve conflicts efficiently
• Cloud operation experience - Running real workloads in the cloud, diagnosing and fixing problems
• Experience owning and developing manageability features end-to-end
• Experience scripting against RESTful services
• 3+ years of creating automated experiences for partners, customers, and peers using PowerShell/C# or similar
• 2+ years of experience working with network devices and automating tasks with services like GTM/LTM, SMARTs, or HPNA
• BA or BS in Computer Science or related discipline, and/or experience preferred
• Proficient with both Agile and Waterfall methodologies
• Previous project experience with building on Azure or other Cloud solutions
• Project experience with the following testing practices: performance, security, privacy, accessibility, or localization/globalization
• Deep understanding of some of the following technologies: ERP, CRM, SharePoint, Cloud Computing, ASP.NET,
• PowerShell, Elastic Search, NoSQL, Data Warehousing & Analytics, and Big Data
• At least bachelor degree in computer science or similar discipline
• Extensive knowledge of TCP/IP with emphasis on challenges of individual protocols
• Network traffic monitoring
• Knowledge of OSPF and it's security practices
• Layer 2 security concepts and their implementation in Data Centres using multivendor devices
• DDoS mitigation practices and their implementation strategies
• Development and implementation of network device hardening standards
• Experience in using scaning tools e.g. Qualys, Nessus,
• Linux administration
• Responsible for designing, developing and implementing budgeting and planning models using SAP BW and BPC data sources
• Develops and enhance SAP BW objects such as infocubes, dso's, masterdata, transformations, extractors
• Work with Business, SMEs, Project team members and executives to gather the functional requirements, design, deliver and document technical solutions
• Ability to read, write, configure code, and design end-to-end service telemetry, alerting and self-healing capabilities for platforms
• Participate in requirements gathering and solution designing sessions
• Interpret business requirements into system solutions to satisfy the business needs and improve the user experience
• Define and document processes and procedures (Technical and non-technical)
• Experience working with software engineering team members and ownership of translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• 8-10 years of experience in SAP BW
• 3-5 years of SAP BPC experience
• Demonstrated leadership characteristics - ability to build strong teams
• Excellent written and oral communication and ability to collaborate effectively with partners
• Outstanding problem solving skills and passion to solve tough problems as part of a team
• SAP Data Services
• Ability to debug - ideally code in ABAP
• Deep knowledge of TCP/IP and routing protocols (BGP and OSPF and/or ISIS) and MPLS
• Minimum of five years of network design and deployment with demonstrated experience configuring Cisco routers or another enterprise level routing infrastructure
• Cisco Certified Internetwork Expert (CCIE) or equivalent experience
• Understanding of Cloud and SDN Architectures, Layer2 and Layer3 technologies, protocols, and emerging technologies
• Comprehensive knowledge of networking technologies (switching, routing and Layer 4-7 load balancing)
• Strong conceptualization, analytical, and logic skills enabling comprehension and development of complex technical and business issues, topics, and plans
• Excellent problem resolution, judgment, and decision making skills required
• Ability to work on multiple projects with conflicting priorities at the same time
• Ability to learn very quickly in a fast paced environment
• Apply robust understanding of the business, the customer, and the solutions that a business offers to effectively design, develop, and implement operational capabilities, tools and processes that enable highly available, scalable & reliable customer experiences
• Engineering degree or 5+ years or equivalent work experience
• Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring, etc
• Collaborate closely with Software Engineering/Business to ensure the availability and performance of Service
• Provide leadership to the DevOps team during outages by effectively guiding incident response where root cause is unknown for cross-functional operation and development scrum teams to troubleshoot and help provide solutions to address database, OS, application, network and any other issues
• Driving ongoing improvements and efficiencies in operational practices, tools & processes
• Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
• Manage the availability, scalability, security and performance of our platforms and applications
• Identifying GAP’s in current tooling and areas of improvements, working towards delivering the tools and where required engaging with software engineering teams to ensure delivery of improvements
• Developing the monitoring and telemetry architecture implementing monitoring agents, dashboards, escalations, alerts and carry out periodic reviews of checks currently in place to ensure the service meets or exceeds customer expectations
• Proactively review and recommend changes to the live site infrastructure after ensuring the right validation has been carried out
• Drive increased efficiencies through automation and tools you author
• Creating, developing & managing the deployment architecture for the service
• Become the technical expert in Retail for Compute and Storage solutions
• Build, test and execute on Retail’s technical strategy
• Solve hard problems that span technology, development models, testing, and other areas
• Drive proof of concept activities with a hands on approach
• Drive the resolution of critical cross-group technical issues
• Create design options for feature areas that enable scenarios
• Build effective relationships with engineering leaders, associates in the retail stores, and our design and production partners
• Ensure that feature areas deliver the expected value to the customer and meet business objectives to Microsoft
• Create, evolve, and communicate specifications for feature areas
• At least 5 years of service engineering experience
• Bachelor’s degree in Computer Science, Engineering or equivalent experience
• Experience with Active Directory objects and GPO creation and maintenance
• Experience with Enterprise technology architecture components of computing, virtualization, security, back-up / recovery /high availability, storage, and networking across the Microsoft stack
• Experience with Microsoft TFS
• Expertise in PowerShell scripting to deploy, configure, and automate IT services and components
• Working knowledge of design, configuration and lifecycle management of IT solutions
• Experience with Azure Platform as a Service (PAAS) and Infrastructure as a Service (IAAS)
• Hands on technical infrastructure experience (NDES, PKI, etc)
• Experience using Agile project management methodologies
• Experience with DHCP, DNS and Network Protocols
• College graduated or above major in EE , Automation or related fields
• At Least 3 years experience in maintenance or project execution of M&E or Building Control related fields
• Familiar with DDC / PLC, HVAC engineering works will be a plus
• Manage crane supplier and Installation subcontractor certification of invoices at site
• Plan the cranes, Tools and Manpower requirement for Installation and Commissioning of WTGs
• Manage and resolve site issues related to Installation & commissioning of WTGs
• Ensure timely handing over of WTGs to Service Department as per schedule
• Plan and execute mitigation measures should delays be incurred during Installation & Commissioning
• Ensure return of tools and transport returnable in time after completion of activities and support site closure by Construction Manager
• Bachelor of Engineering /Diploma in Electrical or Mechanical Engineering with minimum 5-7years of work experience in in leading teams in Installation of Wind Turbine
• Ability to ensure highly resilient and scalable service offerings
• Help drive service backlog discussions & standups to establish appropriate prioritization of Live Site requirements
• Ensure end-to-end service excellence through developing productive working relationships with internal and external teams including architects, engineers, project managers, stakeholders, partner teams, and management
• A fun, positive attitude
• Experience working with SQL solutions
• Provide field assistance where operational / customer liaison is required
• Take part in training and personal development of Service personnel and oversee technical service training for customers
• Customer follow-up and ownership of all product and service related issues. Work as a continuous customer interface for customer satisfaction feedback, etc
• Proactively promote solutionizing concept to delight IR customers
• Solid engineering background (college or higher degree in engineering, preferable on Mechanical or
• Skills in computer programming and machine control are preferable
• Willing to travel and can work independently
• To carry out inspection and maintenance work to the relevant standards
• Diagnosis and fault repair
• Report and record any major incidents and customer complaints through the appropriate procedures, ensuring swift resolution wherever possible
• Hold a full UK driving Licence
• To carry out and complete all service works outlined above
• To drive deficiencies, materials and product sales
• To lead and drive a first class customer service experience
• To conform to all regulations and take part in all training provided as and when needed to meet the businesses requirement for a zero harm workplace
• Responsible for signing up to all RAMS, PPE, Tool box talks, van audits and accident investigations
• Actively take part in internal technical audits
• To actively be involved in coaching of new apprentices
• To be a key link between the customer and their Field Line Manager ensuring there is effective communication of works carried out and works required between all parties
• To successfully complete and pass enhanced security vetting programs including Disclosure Scotland, enhanced screening and Counter Terrorism Checks
• Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories
• Effectively communicate with customer as well as other Service Engineers
• Responds to customer service requests through customers service scheduling software
• Promptly acknowledges receipt, and contacts the end-user to schedule services. Ensures that the schedule meets the customer’s needs and entitlement
• Communicate schedule of services to Customer Administration and Supervisor on a daily basis
• Seeks assistance from peers when unable to quickly meet the customer’s expectations
• Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion
• Maintains personal Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy
• Proven ability to diagnose and resolve problems on sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment
• Must demonstrate competency for installations, relocations, calibrations/qualifications, preventive maintenance and troubleshooting/repair, technical support
• Ability to work independently, and as part of a group, to accomplish individual and team objectives
• Independently resolve routine customer satisfaction problems
• State certification to Work on a wide range of products containing refrigeration components
• Must have strong interpersonal skills, and be able to communicate effectively with a wide variety of people
• High school diploma/equivalent required
• Deploy and manage virtualization infrastructure
• Assist in facilitating datacenter activities such as system upgrades and hardware provisioning
• Provide support, and implementation of security policies, compliance, and best practices
• Train other technology staff members on system upgrades and rollouts
• Prioritize workload and resolve any technical issues/roadblocks
• Solid skills in logical troubleshooting, communication, documentation and problem resolution
• Experience with one or more of the following: JSON, C#, Java, SQL and/or Powershell
• 1 year experience working with cloud based systems
• 2 years experience problem solving in a team environment
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Prepares service log and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents
• Analyze and provide advices for customers’ existing equipment status and recommended replacement schedules
• Bachelor in Electrical Engineering
• Minimum 3 years of field experience in service or testing
• Possess knowledge of An uninterruptible power supplyproducts, markets channels and associated applications
• More than 2 years vocational (electronics) or equivalent professional degree
• Local/Native Language Capabilities
• Good English capabilities
• Minimum 4-5 years of electrical industry experience required
• Requires in-depth knowledge and experience in job and ability to work independently. Requires indepth knowledge and experience in job and ability to work independently
• Ability to interpret complex customer specifications and drawings (electrical and mechanical)
• Provide technical support to (potential) customers by advising about possible LV and/or MV system solutions based on customer questions and/or requirements and/or information
• Execute electrical engineering for LV or MV systems; execute various technical calculations, prepare drawings and schedules, list of materials, purchase list
• Prepare and execute service on all possible LV or MV systems delivered by the company (mechanical and electrical)
• Represent the company, within set authority level
• Prepare service reports. Enter all relevant data into the ERP system
• Archiving and traceability of all data and documents. Safeguard confidentiality of data and information
• Knowledge of and experience with MV and LV systems (sales, technical support and service)
• Knowledge of PLC, SCADA, DCS
• Knowledge of procedures, company rules, guidelines (national and international), law, rules & regulations, standards, safety, quality and environmental guidelines as far as applicable
• Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Service and maintenance, trouble shooting for wind turbines
• Wind turbine installation and commissioning
• Take care of spare parts, consumable, tools and vehicles
• Responsible for the safety on site under QSE principle
• Complete required reports by using platforms and ERP systems like SAP
• Keep connection and communication with customers and the company
• Obtained technical education in Electric Engineering, Automation or Mechanical Engineering
• At least 3 years related working experience, preferably in wind industry or service business
• Able to read and write English
• Proficient in MS Office
• Develop and maintain effective working relationship with Key Customers to promote the desired image of the Company
• Prepare and submit chemical management reports to agreed schedule
• Provide cost effective solutions to technical problems
• Identify and communicate new business opportunities to assist marketing and product development plans
• Liaise with Technical Group and R&D to ensure appropriate solutions are offered to the Client
• Responsible for customer sales and service in a defined area and required to be capable of acting as the client main resource to provide technical and problem solving support to client Chemical Management Programmes
• Oil and Gas production systems, Reservoir Stimulation, Water Injection, Chemical injection facilities and Utility systems
• Chemical selection, application and performance monitoring
• High school diploma required; Associates degree preferred
• Degree in Chemical Engineering, Chemistry or other Science Engineering Subject preferred
• Proven experience; preferably in OFC/Chemical business is an asset
• Strong Microsoft Excel, Word, Power Point and Word skills
• Must take ownership of workload and make decisions independently based on policy and customer needs
• Strong organization, sense of urgency, prioritization and multi-tasking skills
• Promote a positive attitude at all times
• Communicate effectively with all levels of personnel within a Customer’s organisation
• Become the technical expert in RSIT for Compute and Storage solutions
• Build, test and execute on RSIT’s technical strategy
• Solve hard problems that span groups, technology, development models, testing, and other areas
• Drive proof of concept activities with a hands-on approach
• Architect server solutions for feature areas that enable critical Retail Store scenarios
• Build effective relationships with other groups within MSIT, other RSIT engineering leads, Store associates in the physical retail stores, and our design and production partners
• Strong experience with current Enterprise server and storage solutions
• Recent hands-on experience with server and storage configuration, including LUN creation and balancing
• Hands-on technical server infrastructure experience (NDES and PKI configuration, etc.)
• Experience with Hyper-V and Service Management Automation
• Experience with Microsoft System Center (VMM, OM, SM, and Orchestrator)
• Experience with Forefront Identity Manager (FIM) for security group creation and maintenance
• Experience designing and building Private, Hybrid, and Public Cloud solutions
• Experience data center transformation and migrations
• Operate high performance systems & applications spanning across thousands of servers worldwide
• Drive improvement in processes, procedures, and manageability of service
• Deploy, configure, support, and enhancing application working with Service Engineers, Support, Test, PM, and Dev teams
• Interact with systems and service administrators both to troubleshoot issues as well as determine requirements for tools, automation, and monitoring
• Continuously review and recommend solutions that improve serviceability, availability, reliability, and performance in a cost effective manner
• Ensure compliance to Safety and Quality Assurance and improvements
• Maintains the highest level of safety at execution level
• Implements and enforces HSE requirements on site with the support of HSE team representatives
• Comply with safety requirements according to Bombardier standards and project requirements
• Comply to the OHSACT
• Comply with Transnet High voltage rules and regulations
• Ensure that all quality standards are met and maintained
• Ensure that quality standards of components are met
• Ensure that inherent defects are identified at early stage before the client identifies the defect
• Ensure Zero outstanding NCR’s
• Ensure that team is certified in all areas that need specific certification in order to them to perform the work
• Effective testing and commissioning and fault finding and repair
• Be the first point of contact for Testing and Commissioning technical matters
• Lead fault finding investigation and analysis
• Lead the testing and commissioning activities
• Develops wiring diagrams, layout drawings and engineering specifications for system or equipment modification
• Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and recommends preventative and corrective maintenance
• Plans, directs, and records commissioning testing activities, and recommends and initiates modifications or replacement that fails to meet the acceptable quality standards
• Ensure all testing and commission is performed according to agreed specifications and requirements
• Ensure that the Locomotive are operational at all time
• Ensure that faults are attended to timeously and correct in the shortest duration of time
• Complete MIR Reports
• Follow depot procedures and instructions with regards to Testing and Commissioning activities
• Monitor reliability of trains and train subsystems on continues basis
• Lead Corrective and Preventative maintenance activities during warrantee phase
• Apply electrical and mechanical theory and knowledge to test, repair, maintain and modify vehicles and equipment
• Advises management regarding customer satisfaction, product performance and suggestions with regard to product enhancement
• Effective people management
• Instructs, directs and coach technicians in servicing and repairing vehicles to the desired quality standard
• Ensure that team follows Depot Procedures and Instructions
• Ensure that a skilled team is in place to perform testing,
• Commissioning and maintenance activities
• Ensure that team is competent, properly inducted and productive
• Ensure that team is certified to perform the work
• Identify and coordinate any training or development needs for the team
• Degree or equivalent qualification; Electrical/Mechanical/Engineer
• Minimum 3 years railway working experience in similar position
• Strong Commercial acumen and strong interpersonal communication skills required
• Responsible for and participate in Danish service agreements, with Danish customers
• Participate in Integration, Test and Commissioning activities in Danish Interlocking projects
• Participate in ITC activities in international interlocking projects executed from Denmark or with participants from Denmark
• Support to Danish Sales regarding ITC and services for Danish bid projects
• On occasion, coordination of other colleagues involved in service contracts
• Technician or Bachelor’s degree in Electronics Engineering
• 5+ years of experience from maintenance work in site installations
• Strong understanding of how hardware and software interact with each other
• Danish and English fluency is required
• Rail/Signalling knowledge is highly appreciated
• Live site incident response in a 24x7x365 shift model with on-call coverage as needed
• Service stability, performance, and health monitoring and reporting
• Become a Subject Matter Expert on designated key services and/or components
• 5+ years’ service operations experience in an enterprise environment
• MCSE / MCTS – Microsoft Dynamics
• Demonstrated experience in PowerShell scripting
• Works within a team to deliver technical solutions
• Seeks mentoring to learn and solve problems
• Bachelors degree in Engineering or relative field; or equivalent (defined as a High School Diploma/GED and 4 years relative work experience)
• Experience working in a Service or Systems Engineering team
• Hands-on approach with regards to installations, upgrades and repairs
• General project leadership skills
• Engineering solutions for a variety of security initiatives spanning multiple SharePoint Online environments hosting millions of customers
• Designing, coding, releasing and driving next generation security tooling
• Investigating, debugging and responding to security related events
• Writing scalable code to improve our security optics
• Experience with common technologies associated with online services such as infrastructure management, networking, operating systems and authentication
• 5+ years active development experience
• Security background desired but not required
• We are building a Service Management System (SMS) to drive operational excellence
• Good documentation practice and basic knowledge/understanding of GMP
• Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, etc., an asset
• Provide excellent Customer Service to meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• To install the appropriate devices; dismantle and reconstruct equipment as required by the customer or ADT. Work safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris
• Contact customer prior to the date of scheduled installation to verify schedule
• Prepare estimates in accordance with prescribed instructions or directions of supervisor
• Promote ADT's image at all times
• Any other duties in line with the post
• As part of a team of Engineers to carry out inspection and maintenance work to the relevant standards
• Liaise with the service bureau in line with the Company requirements
• Accurate completion of paperwork and Mobile Data Device according to work instructions and codes of practice
• To look after company assets
• Promote and identify sales opportunities through the Engineer lead scheme in order to achieve budgeted revenue
• To effectively interface with other Company departments to ensure the best level of service is supplied to the customer
• To ensure all aspects of health and safety requirements are complied with
• Comply with the Company quality management system and industry standards
• To be available to participate in the Company's emergency call out rota in line with the agreed rota that may be in force at any time
• Demonstrate a successful track record of achievement
• Preferable time served within a technical environment such as fire and security
• Must hold a full clean driving licence
• Ability to lift, carry and climb ladders. To carry equipment, ie; cameras etc up and down ladders ensuring conformance to health and safety requirements
• Ability to use power tools to repair and / or dismantle equipment
• 2+ years of professional software engineering experience, involved in shipping external customer facing services or applications
• Experience with managing cloud services - deployments, configurations, capacity management, or similar experience
• 2+ years of experience with one or more programming or scripting languages (such as C#, Java, Powershell, Python, etc)
• Drive for results, Self-motivation, and a passion for learning new things and take on new challenges Strong communication and cross-team collaboration skills
• 4+ years of C#, Java, C++, or other object-oriented development experience
• Professional experience with big data platforms such as Hadoop
• Professional experience with open source (OSS) software development tools, such as GitHub, Jenkins, etc
• Previous delivery of distributed services on Windows Azure platform
• Application of skills in Build, Engineering systems, test infrastructure, monitoring, performance/scalability workloads, etc
• BS/MS in Computer Science, Mathematics/Physics, or Engineering
• Bachelor/Master Degree in Sciences (Chemistry, Biology, etc.) or equivalent work experience e.g. Laboratory Technician
• The ideal candidate has minimum 3 years hands-on Chromatography (focus HPLC/UHPLC) experience,knowledge of Agilent Hardware and Software products would be an additional advantage
• Excellent soft skills; ability to collaborate effectively on different levels with customers and different company internal departments on a daily basis
• Fluency in German and excellent English skills, fluency is French is preferred but not required A
• Conducts Engineering Analysis
• Conducts preventive maintenance & troubleshooting
• Responds to Service Maintenance Issues
• Prepares Service Reports & Technical Reports
• Provides findings & recommendations based on units checked
• Generates Billing of Materials
• Previous experience in a similar service engineer role
• Experience of working in the managed print industry
• Sharp, Ricoh or Kyocera equipment experience
• Colour theory and connectivity knowledge
• Experience of delivering excellent customer service
• Good problem solving and problem analysis skills
• Repairing and maintaining AC & DC Drives onsite and in ABB workshop
• Commissioning , faultfinding and troubleshooting on drive systems
• Providing telephone technical support to internal and external customers
• Maximizing your ability to provide high level technical support for Industrial processes, drives applications and system, PLC and legacy equipment
• Ensuring more than 80% target utilization achieved
• Timely reporting and forecasting of contract performance and resources
• Performing the contract within the budgeted hours
• Completion of case on time to budgeted engineering estimates and base on customer’s satisfaction
• Preparation of periodic reports to the higher management
• Commissioning, inspection & repairing of the traction system and railway electrification (in workshop and on site),
• Supervising and engineering for traction package solutions,
• Promotion and sales activities for spare parts , preventive maintenance kits and maintenance contracts,
• Provide technical support for ABB Sales team, partners and customers,
• All field service, repair workshop and solar project activities,
• Deciding warranty cases according to warranty directives and preparing warranty reports,
• Giving training to customers, partners etc.,
• Controlling and managing the service partners
• Handle servicing, troubleshooting, and commissioning of Valve Actuator, Tank Gauging System and Flow Meter onboard vessel
• Promote aftermarket activities (service and spare parts technical proposal) to the client
• Provide technical training and technical presentation to client and inter-company
• Provide remote technical support to existing and new client by email and phone
• Support sales in technical meeting and onboard survey activities
• To provide service support for flow meters of Flow Solutions (mass, magnetic and vortex) in Singapore
• For custody meter accuracy, must work in accordance to custody transfer meter guidelines for expert advice to resolve the issue
• To check the configuration and installation of flow meters, which include wiring of signal and power cable connections at the flow sensor and transmitter
• Handle flow loop tests for mA, frequency outputs, digital inputs, outputs to confirm the meter functionality and customer’s receiving devices and loop
• Check for any abnormal alarms in the flow meter
• Evaluate site issues, identify the root cause and provide solutions to the client; recommend best practices on installations and applications
• Work closely with the sales team to grow the services business through site walks, turnarounds and upgrades
• On warranty replacements, initiate the RMA process, utilize CRM to request for warranty approval from product management team
• Follow up with FA lab on the results of FA and communicate with sales counterparts, and with the end-user to close the case
• Provide telephone technical support and recommendations
• Prepare and attend to factory acceptance tests
• Prepare professional reports and update in CRM system on the job progress; once the job is completed, update and close the job in the CRM
• Ensure all in-field activities are carried out sagely complying with company Environmental, Health and Safety (ESH) guidelines and procedures
• Assist in the site service, configuration, troubleshooting and upgrade of DCS
• Handle configuration of DCS
• Provide technical support and offer recommendations to customers on technical related issues
• Conduct repair and upgrade estimation, and submit quotations to customers
• Conduct basic administrative duties such as maintain engineer records, and generate standard service reports
• Align objective with sales, and conduct Demo/Testing of Equipment at customers’ site
• Follow the safety practices and procedures of the company
• Meets the requirements of a Professional Engineer
• SME (Subject Matter Expert) in field of competency
• Works with Project Managers and Lead Engineers in the quoting process
• Supports the development and utilization of processes for design/VAVE
• At the appropriate process phase gates, provides a complete design package to be entered into our PDM system consisting of requirements and design documentation, databases, BOM’s, etc. /provide complete VAVE proposal to be submitted to the customer consisting of detailed proposals, models/simulations/schematics, BOM’s etc
• Participates in all elements of Engineering Services including design reviews and design verification, supply chain & supplier interaction, transfer to design/manufacturing
• Mentors Associate Engineers, or Engineering Services Tech
• Stays abreast of the latest technology and techniques to provide designs that are competitive and cost effective
• Bachelors degree in Engineering from an accredited four-year college or university
• Minimum of 5+ years of related experience and/or training
• Minimum of 2 years experience as a Professional Engineer
• Minimum 2 year technical school
• Electronic Certificate / Diploma
• Industry Certifications (A+ or N+)
• Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems)- Computer skills
• Customer Skills
• Reliable Transportation (space, passes safety inspections, licensed and insured)
• Pro-active audit promotion with North, Central and nearby regions
• Actual audit and reporting
• Sales FOC audits for derivative business promotion
• Promote New solutions from end to end like: HRU, VFD etc
• Hands on training for sales and service on Flow measurement, Intellisurvey, SPM etc
• Good command on MS office - EXCEL and POWERPOINT
• Knowledge on tools used for audit
• Extensive travelling involved
• Support the product concern identification and resolution process with Product Development and Quality teams
• Ability to travel overnight, as required
• 2+ years of body shop/automotive experience
• In-depth technical automotive knowledge
• Excellent customer service/interface skills
• 4 – Demand planning, Training needs and Knowledge Management
• 5- Commercial reach the given Target
• Building & managing budgets
• Understanding and managing P&L
• Understanding and managing cash flow
• Understanding & managing cost
• Understanding operational and financial ratios
• Return on investment and NPV (Net Present Values)
• Effective usage of financial data for making business decisions
• Business modeling
• Understanding your customer’s business
• Needs-based selling
• Building rapport to gain trust
• Managing customer relationships
• Navigating complex buyer roles
• Influencing buying criteria
• Accelerating the buying process
• Strategic account planning
• Implementation of the Opportunity Lifecycle Process (OLP), Release 4.1 (related to presales) Understand the Phases, Decision Gates, Key Activities, and Deliverables of the Opportunity Lifecycle Process (OLP) version 4.1
• Recognize the OLP Roles & Responsibilities
• Understand your role in the process
• Understand differences between OPL4.0 and OLP 4.1. Process change
• Knowledge in telecom technical domains (engineering)
• Experience in Incident Management & coordination
• Experience in network operations, technical support and/or maintenance
• Experience in Quality management
• Knowledge of E2E Service Assurance Operating Model
• Knowledge Statistical Process Control
• Lean 6 Sigma certification (green belt)
• Knowledge of ITIL/eTOM
• At least 3 years of support experience
• Experience in TDM network core elements will be a plus
• We are looking for a strong team player for this position with good customer service attitude, approach and ability to efficiently solve complex problems
• Degree B.E and B Tech in Engineering (Electronics & Telecommunications, IT, Computer Science)
• Experiences with ALU Switching Systems
• Experience in TDM network core elements
• Bachelor's Degree in Engineering, Engineering Technology, Telecommunications, Computer Science or Information Technologies or equivalent
• Adaptability, Analytical skills, Customer focus
• Languages: German /French/ English
• Willing to contribute with creative, out-of-the-box solutions, to problems arising in a dynamic environment, under high pressure
• You will often have to juggle with multiple tasks and prioritize them
• Positive attitude, proactive engagement and desire to take over challenging assignments as part of a team
• Degree/ Diploma related to telecommunications, electronics, computer science or equivalent relevant experience
• At least 3 years of experience in network operations, maintenance and / or technical support activities
• In-depth knowledge of wide range of transmission equipment (xDSL, TDM, SDH, IP) multi vendors (Alcatel-Lucent, Huawei, Ericsson)
• Good knowledge in network fault/performance/configuration management
• Spirit rigorous in the transactions, particularly in following technical instructions and "reporting"
• Willingness to work in "Business Hours" & "Non Business Hours" exceptionally
• Control of quality of communication during a crisis situation (stay focused on the objective information & communicate in real time)
• Ability to work in teams, learn and support of people, know their own limits on technical skills
• Critical thinking in order to suggest improvements for better conduct of the operation (time / quality ...)
• Understanding the general principles of networks and telecommunications principles
• Ability to adapt quickly to a new operation
• Languages: German/English
• Obsesses about customer experience and drives cross team hardware monitoring efforts to improve availability, reliability, and performance
• Analyze real-time metrics to identify and mitigate hardware issues before they become customer impacting
• Collaborates with Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Creates and implements standards and best practices, drives adoption across partner teams and external hardware vendors
• Skills & Qualifications
• Experience with Windows Azure / AWS
• Strong experience in trouble shooting the entire stack (Infrastructure, hardware, network, software layer)
• 3+ years of software/service engineering experience
• 2+ years of experience with PowerShell, C# or another similar language
• MSFT:AzureStorage
• Service strategy
• Contributing by executing service orders within the area of responsibility by ensuring project obligations are fulfilled and customer relationship is strengthened
• Acting as the main contributor in building customer relationship by maintaining quality and safety in
• 3 years of experience as a Software or Service Engineer
• Experience in Dynamics AX and Retail POS solutions
• PowerShell/Bash
• Windows Server/Azure/AWS -
• Knowledge of payment transaction solutions (VeriFone, FiPay, etc.)
• Posititively influencing tha ABB reputation by dedicated and professional approach
• Fully supports the service staff in carrying out service work to a high quality standard
• Participate at local training programs
• Competently and safely use general workshop euipment
• Work under direction of the responsible service staff
• Understand the scope of the job to be performed
• Dillligently perform assigned duties to high standard
• Working according to working instructions and adhering to regulatory and company OHS policy
• Maintaining a clean and proper working environment
• Support service availability targets (24/7 service availability)
• Use provided safety equipment and dress appropriately
• Arrange and manage daily service case follow up
• To improve the technical and troubleshooting skill for each segment
• To maintenance a better customer’s relationship
• Continue improve the customer satisfaction
• Service revenue ,GP, Case summary follow up with each customer
• Good technical knowledge
• Good organization and problem-solving skill
• Good decision maker;Team player ;Customer oriented
• Min. 4 years work experince in lift and escalator industry
• Registered Lift and/or Escalator Worker
• Good customer services skills
• Active and energetic
• Conducts diagnostics, service repair, and maintenance of all equipment and other products
• Makes estimate, costing and proposal for PM, OPM, parts and service jobs
• Facilitates scheduling and deployment of service technicians
• Makes service report and recommendation for each project
• Conducts sales calls and follows-up proposals and/or collectibles as needed
• Offers off-site/on-site corrective and preventive maintenance as well as other after-sales technical support solutions
• Interacts with customers to provide information and procedures to address the inquiries, concerns and requests to the products and services
• Carry out commissioning and start-up of compressed air related machinery and equipment
• General servicing, troubleshooting on air compressors and air dryers components
• Inspect/check on mechanical and electrical installation related to compressed air system
• Installs, programs, or repairs automated machinery and equipment such as programmable controllers
• Conduct operation training to equipment operators
• General report writing for internal and external customers
• Completion of assigned tasks in one or more of the following activities: troubleshooting, analysis, fulfilment, change planning and change execution
• Evaluation of logs and resolution of low to moderately complex incidents, and coordinating the escalation of more complex incidents
• Identification of and assistance in the resolution of low to moderately complex problems, and coordinating the escalation of more complex problems in order to provide future resilience of technology components
• Supporting and assisting with the testing, debugging, performance analysis and documentation of the hardware and software technology components associated with the enterprise
• Investigating incident diagnosis and incident resolution
• Understanding relevance of known problems and resolutions. Make recommendations for improvement
• Documentation of incident resolution and posts to appropriate logs/knowledge base for future reference
• Reviewing and supporting technical components for complex applications, monitoring high utilization of infrastructure components
• Planning and executing ITIL activities for changes and enhancements
• Effective communication with peers, business analysts, project managers, quality control, and other technology teams
• Delivery of high quality documentation as needed
• Analyze information systems processes and monitor key performance metrics; create standard performance reports
• Monitor and evaluate availability and response times, identify variances between hardware and software technology components and security agreements
• General support of a fully integrated, highly available operations environment
• Strong problem solving and a knack at unravelling technical issues
• Proficient scripting/coding skills, experience with writing automation and monitoring in PowerShell and/or C# a definite asset
• Demonstrated ability to work effectively cross-group, and great passion for team collaboration. A BS or MS in Computer Science or related engineering field is required
• Installation, repair, calibration and maintenance of customer instruments, on-site at customer sites, and in-house, at Pall facilities
• Build and maintain relationships to delight our customers
• Timely input and updates to service records, reporting, etc
• Work closely with Product Support and R&D to improve our customer solutions
• Manage schedules, spare parts, quoting, billing, and capture of customer feedback
• Experience building, installing and /or repairing complex optical and electro-mechanical systems
• 5+ years experience with common security operations systems, for example, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc
• Demonstrated experience with reverse engineering and malware analysis in order to enhance protection and detection capabilities
• Demonstrated experience working with a wide variety of security logs to detect and resolve security issues
• Background in threat intelligence and digital forensics a plus
• Familiarity with current legal and regulatory requirements around information security and privacy, including PCI, SOX, HIPAA, GLBA, etc
• Excellent interpersonal and group dynamic skills. Strong written and verbal communication skills
• Development experience with a variety of languages: PowerShell, Java, .NET/C#, SQL, JavaScript, web and database technologies
• BA/BS in Computer Science, MIS, or related field or 5+ years of equivalent experience
• Monitor and support/troubleshoot networks to meet application requirements
• Design/deploy solutions that scale to meet requirements and are easily supportable
• Leverage strong technical skills and strong engineering rigor to ensure comprehensive and effective standards and designs
• Work closely with architects and engineering teams to understand emerging technologies and how they would benefit the Microsoft network and its users
• Validate and revise key engineering artifacts such as standards and deployment guides
• Participate in network health analysis and optimization via monitoring and capacity planning
• Assist with the definition and tracking of key performance metrics to assess cross-organizational compliance on mutually agreed performance and availability targets
• Architect and deploy ArcSight ESM, Loggers, SmartConnectors/FlexConnectors as required
• Manage ArcSight day-to-day administration and assist in proper operation
• Integrate data feeds into ArcSight utilizing SmartConnectors/FlexConnectors
• Develop Use case content to assist in the identification of significant events
• Provide recommendations and implement changes to optimize ArcSight detection capabilities and for performance tuning
• Coordinate with engineering staff for modifications, downtimes and upgrades of ArcSight deployment
• Integrate existing toolset with any new security tool acquisitions
• Develop tools/solutions that augments existing security monitoring capabilities
• Enable technical and process improvements within the team
• 3+ years hands-on experience with ArcSight engineering
• Should have strong knowledge of architecting, deploying and administering ArcSight
• Should also have real/significant experience developing content/use cases for ArcSight monitoring
• Good understanding of networking and network security technologies
• Strong working knowledge of Linux & Windows Servers and SQL/Oracle Database
• Scripting knowledge in PowerShell, general batch/shell scripting
• A working knowledge of the .NET Framework
• Knowledge of Microsoft SQL Server at developer level (TSQL, Stored Procedures, etc.)
• Design/Development/Testing experience using various Microsoft technologies (C#, .NET, SQL Server, VC++, etc.)
• 5+ years operational maintenance and troubleshooting of enterprise grade systems/solutions
• Demonstrated skill in troubleshooting - ability to provide resolution and/or workarounds to complex problems
• Ability to think analytically and understand dependencies in connected systems
• Ability to maintain working relationships with diverse stakeholders
• Be part of a team that drives efforts to improve availability, reliability, performance; continuous improvement at lower cost
• Champion key initiatives in charter areas; influence critical stakeholders to see your ideas through to implementation
• Analyze real-time metrics and provide insights to influence demand and shaping of global capacity planning/buildout efforts
• Build and automate KPIs for managing end to end run state capacity management, balancing, capacity planning and deployments
• Participate in an on-call rotation; incident, escalation and problem management participation
• Leverage PowerShell and other means to quickly automate processes to improve efficiencies and resolve issues experienced by customers
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of our services and their infrastructure platforms
• 6 + years of service engineering or operational leadership role
• Expert knowledge of managing and optimizing enterprise online services and infrastructure at data center environment
• Proven track records of delivering multiple highly complex technical projects simultaneously and exceptional analytical skills
• Strong knowledge of Microsoft server products such as Windows Server, Hyper-V, SQL, IIS, Azure, and datacenter dependencies such as Active Directory, networking architectures, VLAN, DNS and NLB etc. Experience with one or more of the following: C/C++, C#, .Net Framework, Java
• Familiarity or experience with one or more of the following: JavaScript, SQL, PowerShell, Bash, Scope, HTML5, CSS, XML, REST, JSON, Azure, AWS
• Experience in data structures, algorithms and complexity analysis. BA/BS in Computer Science or Electrical/Computer Engineering or related degree, or equivalent work experience
• Responsible for the Commissioning of ABB systems and products
• Installation supervision
• Conduct start-up according to procedure
• Performing required testing
• Performing acceptance testing with presence of customer and approval societies
• Maintenance of the ABB systems / products
• Performing maintenance on product / system according to ABB procedure and practice
• Conducting training as per agreement
• Providing recommendations
• Service of ABB system / products
• Warranty call-outs
• On-call services
• Fault tracing
• Technical support
• Working and travelling outside normal working hours, weekends and national holidays is expected
• Call outs on emergency basis must be expected
• Service reports to be submitted after each task as per requirements
• Time sheets completion and updating at all times
• Call on customers to provide solutions proposal
• Conduct site inspection with fulfillment team to determine customer requirement
• Liaise with customers in producing maintenance repair parts proposal
• Initiate kick off meeting with customer and fulfillment team upon receiving orders
• Communicate with LAX on technical support
• Achieve the business quota/objectives as required by the EBS team leader
• Proficient in PowerShell and other means to quickly automate processes to resolve issues experienced by customers
• Leads Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Identify and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Experience working on large-scale distributed services with on-call responsibilities
• Ability to successfully and engage in multiple initiatives simultaneously
• Ability to work well under pressure
• Deals well with change
• Demonstrated expertise in web services, virtualization and cloud concepts (3+ years)
• Familiarity & Experience in many of the following (3+ years)
• User and Entity Behavior Analytic (UEBA) AND/OR Machine Learning experience
• Specialized knowledge of security software & network/network security components
• At least one industry relevant information security certificate (GCIA, GCIH, CISSP, OSCP)
• Participate in service capacity planning and demand forecasting, software performance analysis machine learning and system tuning for resource optimization. Contribute and Implement base infrastructure
• Evaluate and Improve client experience interacting with services, network, latency, reliability and availability
• Contribute to service monitoring requirements with feature design
• Perform Monitoring gap analysis post implementation and create new monitors to resolve gaps
• Experience in data structures, algorithms and complex analysis
• Experience with Azure or other cloud services
• Technical Depth - Candidates must demonstrate that they have a deep understanding of the technical concepts of at least two core technologies (SQL, IIS, SAN, Windows 2008/2012/2016, IP Networks, etc.) plus the ability to quickly incorporate information about new technologies
• Managing online services
• Strong fundamentals in TCP/IP concepts, load balancing, GTM, routing, Data/Database Engineering, design and manageability. IP networking, network analysis and performance and application issues using standard tools
• 6 years of relevant work experience, including experience in a high-volume or critical production service environment
• 3 years of relevant work experience in C, C++, C# programming, .NET Framework, Visual Studio.NET and other web related technologies, SQL, Scope and PowerShell Scripting
• Performing simple to complex repairs and services in LC, LC-MS , GC, GC-MS or bioscience systems
• Optimize our quality standards and documentation according to ISO 9001
• Cooperation with our customer contact centre, production and development departments
• Supervise and set up test stations and establish processes in collaboration with service providers
• 5+ years of experience in Service Engineering/Software Engineering roles; 5+ years of coding/testing experience
• Proven experience with building service telemetry and monitoring pipelines
• Strong Powershell scripting automation ability
• Strong C#, or .Net development experience
• Demonstrated solid working knowledge on cloud computing / Azure/ AAD
• Familiar with Agile/Scrum/Lean Methodology
• Provide deep technical insight and hands on help to drive issues to root cause and resolution to live site
• Designing, coding, releasing and driving next generation feature enhancements running the SharePoint Online platform
• Developing in PowerShell, C#, ASP.NET, Angular.js and other Javascript toolkits
• App Development including Azure host sites, Azure APIs and Azure PaaS solutions
• Migrating existing solutions to Azure and transforming them to PaaS solutions hosted in Azure
• Drive and passion for excellence in a fast paced work environment in a rapidly evolving space
• 3+ years active development experience, including shipping multiple commercial products. 5. BA/BS or MS degree in computer science or related field, or equivalent experience
• Bachelor's degree in Engineering or equivalent knowledge and experience is preferred
• Proven years of experience in manufacturing operations
• Experience of Instrumentation, Process Analytics, Moisture and Flow measurement
• Strong creative problem solving skills
• Proficiency in MS office applications
• Proven analytical and quality improvement ability
• Previous experience of ERP system (Oracle, SAP Strong customer orientation)
• Provide technical solution to Analytical equipment’s performance to meet customers’ specific application
• Provide first level of contact with customers to assess needs and when required handle dispatch of service engineers or third party service providers to site
• In house repair of all Analytical products, either with direct resources or by returning to the factory for repair
• Supervise field troubleshooting and repair of Analyzers at customers’ site
• Primary support for Thailand based customers with Service Contracts
• Train customers to provide technical instruction and assistance to customer regarding the installation, commissioning, operation, repair and maintenance of equipment
• Provide feedback to business unit on customers’ experience, division products quality issue and any improvement suggestion
• Timely submission of field service report with field data and solutions provided to the customers
• Manage multiple or mid-size analytical or CEMS Project to meet and/or exceed customer’s specifications, project schedules, financial goals and quality standards
• Organize the purchase of equipment, material and services in a timely and cost-effective manner based on the contractual schedule and project specifications
• Ensure good project management standards and practices are implemented at all times, including material procurement, project implementation phase, up to the successful commissioning of the project at customer site
• · Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
• · To service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials
• · Work closely with the planning team, ensuring your time is managed efficiently and jobs are prioritised correctly
• · Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate
• · Customer Service skills
• · Excellent customer service skills
• · Practical skills
• · Basic Electrical experience
• · Previous experience working in a customer facing environment
• · Hold a full clean driving license
• · Ability to lift and climb ladders
• To visit customer sites for the installation and trouble shooting of Reciprocating , Rotary and Centrifugal Air Compressors
• To assist dealer field team both on field and off the field on technical front
• To develop good rapport with customer and should be able to satisfy customers requirements on technical fronts
• Should have the ability to promote premier after sales services like Annual Maintenance Contract, Comprehensive Maintenance Contract , Annual Rate Contract etc
• Should be a good team player with the ability to co-ordinate with inter teams effectively to get assistance where their involvement is required
• Diploma or Bachelor in Mechanical Engineering from reputed organization
• Minimum 3-4 years of experience as a field service engineer in the same field or in capital equipment manufacturing unit
• Proven experience in developing and maintaining hi-level business relationships that produce results
• Should be fluent in English
• Working knowledge of Microsoft Office products is essential
• Manage the team of contractor workforce to perform O&M activities of the utilities/compressor house
• Ensure reporting of necessary data, documents as agreed in the contract
• Time to time submission of reports to end customer
• Making the O&M operation complaint as per the end customers
• Plan and execute necessary maintenance of the Air compressors in consult with company service team
• Submit the bills in time as per end customer requirement and follow up payments
• Adhere the safety rules at site
• Analyze the cost spending on the contract and work on improvement plans
• Work timing is mandatory 6 days per week and to visit site on emergency situations if arises
• Working Experience: 5+ years in customer service/ O&M field/ utilities maintenance in the field of Industrial compressors, DG, Automobile and any other industrial utility equipment’s. Air compressor field experience is preferred
• Educational Qualification : DME/ BE/BTECH Mechanical or Electrical
• Skills :Good communication skills in oral & writing is must
• A BS degree in Computer Science (or equivalent work experience)
• A minimum of 3 years in supporting/troubleshooting and deploying networks
• Strong background with Routers/switches Knowledge on firewalls and Load balancers is desirable
• Very strong technical knowledge of enterprise networking solutions for very large environments
• Demonstrated leadership ability, strong team player who enjoys a fast-paced atmosphere
• Self-motivated, directed and passionate Ability to learn very quickly in a fast-paced environment
• NITEC Electrical / Electronic or Diploma in Engineering
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line
• Ability to climb ladder and operate on hand power tools
• Ability to communicate and provide excellent customer service
• Must have a valid driver’s license and able to operate fleet vehicle in a safe manner at all times
• Actively co-ordinate with operation supervisors for optimal service potentials from regular customer interactions
• Proactively involve in self learning and practical exposure for continuous competency and productivity improvement
• Maintain high level of personal leadership on safety and quality of work performed
• Able to foresee any technical, contract, quality, program or cost issues to management along with recommendations for resolution
• Co-operative with other ABB units to achieve common targets
• Experience with common security operations systems such as, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems, etc
• Understanding of web and database technologies
• Experience with a wide variety of security logs to detect and resolve security issues
• Excellent interpersonal and group dynamic skills
• Strong written & verbal communication and presentation skills
• Development experience with a variety of languages * Java, .NET, SQL, JavaScript, PowerShell, etc
• Feedback/Metrics collection techniques
• BA/BS in Computer Science, MIS, or related field or 2 years of equivalent experience
• 3+ years of software development experience in designing and building highly scalable online services with a proven ability to create componentized, well-architected software at a feature level
• BS/BA in computer science, or equivalent in related technical experience
• Deep understanding of efficient data structures and algorithms
• 2+ years of Experience with ASP.NET MVC, Node, Angular is required
• Strong coding skills in C# (required), PowerShell (required) and SQL Server and SQL database (required), and strong design, implementation, and debugging skills
• Experience developing Azure services with a strong understanding of cloud service design and challenges
• Good understanding and experience in asynchronous and multi-threading programming Able to collaborate well within the team and across product groups to deliver end to end experiences
• Thrives in a fast-paced, agile development environment and can multitask fluidly
• Ensure the on-site preventive and\or curative maintenances
• Carry out customers’ trainings on our instruments
• Complete installation of our equipment
• Follow the equipment fleet and customers of the dedicated area
• Draft and submit quotations and control reports
• Ensure repairs from Elancourt
• Electric knowledge and experience is required: use of multimeter, oscilloscope…
• Mechanical knowledge and experience is required: assembly/dismantling of mechanical set, reading mechanical plan…
• Computing knowledge and experience is required: installation/dis-installation of equipment, software and operating system (Windows)
• Well-developed problem-solving skills, solid organizational skills, autonomy (fully autonomous in planning organization)
• Customer oriented,
• Availability for traveling (round 50 000 km/year)
• Measure, monitor and communicate solution effectiveness throughout the defined service lifecycle
• Experience with resilience modeling (failure mode analysis) and ability to automate simulation of service outages for platforms
• Ensure full support systems are established and maintained. Manage relationships between quality control and support tiers and collaborate with other service teams to ensure that problems related to the service you manage are solved in a timely manner
• Experience owning the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
• Experienced in managing critical events that generate significant monetary and/or brand impact
• Practiced at GO, Chess, or any mixed-logic-chaos games (game theory / problem solving)
• Ability to consume and simplify complex writings into simple and concise principles and ideas
• Experienced in managing expectations with people / services / teams you depend on
• Logical thinking, must be able to optimize complex scenarios and designs
• Proven track record of successful leading teams and developing a working environment that is characterized by personal responsibility, accountability, and teamwork
• Participate one or more of the following activities (concerning new or existing network hardware and software technology components or enhancements to existing components): research, analysis, selection, planning, and engineering
• Participate in collaboration with other Engineers, IT Architects, vendors, and business clients to ensure that modified network hardware and software technology components interact appropriately, data conversion impacts are considered, production environments are developed and maintained and other areas of impact are addressed and meet business functional and performance requirements
• Participate in efforts to analyze, plan, coordinate, and execute network lifecycle projects
• Plan, manage, and execute network system changes in support of customer requests (Request Center, Deployment)
• Represent network teams in project Design Review Meetings to clarify project requirements, design solutions in accordance with standards, create CRE estimates, document, and lead solution in coordination with project manager and other assigned resources
• Participate in efforts to test, debug, and analyze performance, and document network hardware and software technology components
• Participate efforts to implement network hardware and software technology components by analyzing the current environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of network hardware/software
• 2+ years in the Networking field with a background in the following skills
• DNS Knowledge is Preferred, inclusive of functionality, integration and association within major operating systems (Windows, Unix, Linux) and network products (Cisco routers and switches, F5 APM, GTM and LTMs, etc.)
• F5 Knowledge is a Preferred
• Management and Administration of E-Health, Gigastor, Anue, NetQoS or similar Network Management technology is a plus
• Entry level knowledge in all the support tools required to support such environments, e.g. dig, host, nslookup, tcpdump, wireshark,
• Scripting ability with Python, Perl or other scripting languages, for the purpose of automation and highly scalable modifications in large environments is a plus
• Experience with SNMP and integrating Network infrastructure into network management systems is a plus
• Cisco Certified
• Cisco Wireless controllers functionality and deployment
• LAN Switching – Cisco IOS switching, HP Procurve
• WAN Routers – Cisco TCP/IP
• Infoblox DNS
• You are a smart, highly motivated, self-starter who thrives in a bottoms-up, fast paced, highly technical environment
• Previous experience working with large scale Internet services - and particularly with the analytics systems supporting those services - is a strong plus
• Developer background with coding experience (C#, ASP.Net, PowerShell, TSQL, other…)
• Technical competence and strong analytical skills
• Advance knowledge of IIS 7 and 8 design, implementation, and troubleshooting experience
• Core networking skills (TCP/IP, ACLs, DNS, VIPs, etc.)
• Experience with Azure (preferred)
• Experience with Big-Data a plus
• Experience with monitoring platforms like Gomez, SCOM, AVICode, New Relic
• Advanced Troubleshooting, Debugging & Diagnostics
• Drive requirements for service resiliency, performance, DR with development
• Define service KPIs and drive data driven service improvements
• Experience and Expertise in Systems Life Cycle Development Principles
• Degree in Computer Science (CS), Management Information Systems (MIS), or equivalent industry experience is preferred
• 2 to 5 years of solid SE experience in Services
• 2+ years of scripting experience in PowerShell and SQL is required
• Knowledge and experience in administrating Windows Server is required
• Experience working on Datacenter management and deployment is plus
• BA/BS Degree in Computer Science preferred
• Manage Site Commissioning of Distributed Control System (DCS) 800xA
• Diagnose emergency shutdown, safety instrumented shutdown while also handling systems loop checking, fault finding and fault rectification
• Review of commissioning requirements, schedules and estimates
• Provide technical engineering expertise to meet the requirements of Control System upgrade projects, system expansions, evolution projects or Service Offerings
• Plan, co-ordinate and manage day-to-day activities associated with delivery of engineering services in order to meet scope requirements of projects or services
• Provide customer process control improvement concepts through innovative thinking and process knowledge
• Maintain excellent customer relationships and focus on lifting customer satisfaction
• Experience in engineering or manufacturing industry sectors is desired
• Minimum certificate in engineering, equivalent technical or professional qualifications and experience
• Strong interpersonal skills with the ability to build and maintain relationships
• Practical electrical skills
• Good verbal and written communication competencies
• Computer / technology proficient e.g. CAD/CAM, PLC, MS Office etc
• Own our build system, currently built atop Visual Studio Online, Git, and deployed to Azure
• Define & implement the strategies and tools for continuous integration and delivery. Evolve our fragile single region deployment into a seamless worldwide continuously deployed system
• Drive our daily metrics, reporting, and escalation processes
• Play a key part in our load and scale design and testing
• Work closely with the team to solve system problems and grow a DevOps culture
• Comfortable operating as an SDE, focused on metrics, debugging, and tooling
• Experience with configuration and change management tools so you can tell us what we need
• 5+ years of industry experience working with cloud services at scale
• Demonstrated Computer science, networking, and DevOps fundamentals
• Demonstrated technical problem solving and debugging skills
• Good communication skills Microsoft is an equal opportunity employer
• Monitor alerting systems for hardware failures, driver and firmware deficiencies and security updates, addressing issues as they arise
• Perform checklist to determine status of production facilities and troubleshoot any errors found
• Manage vendor relationships to effectively track warranty parts replacement and open issue status
• Maintain and deploy Azure, IaaS, PaaS, SaaS, server images and on premise resources
• Escalate engineering issues as needed to team members or hardware vendors
• Respond to customer requests for support
• Troubleshoot networking, deployment and usability issues throughout the environments - Coordination with Data Center staff for hands-on tasks
• Update and maintain documentation and team knowledgebase
• Update and troubleshoot team SharePoint/One Note repositories and customer-facing portal
• Update and troubleshoot data collection and reporting systems
• Design, test, and validate new hardware/service offerings and infrastructure components
• Partner with management and other teams to establish evolutionary services and technologies
• Plan maintenance, automation and service contracts for hardware lifecycle roadmaps
• Budget for upgrades, additions, services, infrastructure, maintenance and bandwidth
• Liaise with researchers, Online Services, corporate infrastructure teams and outside data sources for solutions
• Partner with Microsoft product groups to help improve the overall offering by Microsoft
• 5-7 years’ experience managing and troubleshooting Windows and Linux Server
• 1-2 years’ experience with Microsoft Azure, High Performance Computing (HPC), Hadoop and GPU deployment, troubleshooting and design
• 1-2 years’ experience managing IIS websites and application pools on production systems
• 3-4 years managing and troubleshooting TCP/IP networks
• 3-4 years managing AD objects, OUs, Group Policies, NTFS and share permissions
• In depth knowledge of imaging technologies and deployment techniques
• Knowledge and experience with Open Source tools and components
• Proficiency in deploying and troubleshooting disk arrays
• Proficiency in troubleshooting hardware level errors and replacing server parts
• Familiarity with Cisco and Arista Switch configurations for VLAN assignment, channel grouping and port configuration
• In depth knowledge of TCP/IP, High Bandwidth, network routing and protocol analysis
• Proficiency in managing SQL servers for basic administration
• Installation, moves, backup, restore, maintenance plans
• MCSE or MCP certification in Azure, Windows Server, Windows Networking, IIS, SQL
• CCNA or greater Cisco certification or coursework
• ITIL Foundation certification or coursework
• Excellent customer service attitude and communication skills
• Experience managing outstanding work through alerting and ticketing systems, including prioritization and delegation of work
• Demonstrated ability to learn new technologies quickly
• Self-starter, works well with little oversight and prioritizes own work appropriately
• Attend to break down maintenance on call; ensure WEG's and related equipment are maintained well and technically acceptable conditions according to standard engineering practices
• Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, etc. applicable to the WEG and associated equipment, carry out servicing activities as per the latest certified checklists, manuals and service bulletins
• Report abnormalities on OH lines and take corrective action in consultation with the ASM, inform ASM of any abnormalities noticed that cannot be fixed immediately
• Document the work done indicating consumption of spares/ consumables, list further actions along with targeted completion dates
• Ensure safety and care of all tools, tackles, measuring instruments and spare parts in custody
• Comply with all HSE / ISO & all other statutory requirements
• Ensure that the work log entry is made by the operator
• Tracking and ensuring that work is done as per schedule. Have a close communication with his Team and ASM
• ITI with 2 to 8 years relevant experience or DME/ DEE with 0 to 6 years relevant experience; electrical supervisor licensee preferred
• Technical experience working on rolling stock products Engines / Bogies / Brake Systems / Traction Motors / Control Systems, etc
• Ability to analyze and troubleshoot faults in Locomotive running and oversee specific job works
• Should be comfortable in learning & adopting IT systems for monitoring & maintaining Locomotives
• Working with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices
• Deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward
• Experience installing Intruder CCTV Access and Fire Systems
• Knowledge of addressable and conventional fire detection systems would be desirable
• Be reliable, trustworthy, self motivated with the ability to work alone as well as in a team
• Handle the service and maintenance support that includes routine, predictive and preventive maintenance for all type of instrument, as well as break down and emergency maintenance service on an ad-hoc basis
• Establish best practices and provide recommendations to improve effectiveness for appropriate equipment and system
• Handle servicing of pH sensor/ORP sensor, check for dirty/scaling, choking of sampling, clear if there is any choking find during maintenance works; calibrate pH/ORP sensors as per customer recommended SOP and schedule
• Responsible for the weekly/bi-weekly/monthly/yearly calibration checks for Pressure, temperature, humidity, flow meters, level transmitters, gauges, switches, etc
• Handle control valves checks include visual check for all accessories and tubing, 5-point stroke checks, calibration, positioner calibration checks, etc
• To check the instrument installation which include wiring of signal and power cable connections, check and verify configurations, etc
• Handle Loop tests for instruments, i.e. mA, frequency outputs, digital inputs & outputs to confirm and verify signal loop
• Evaluate sites issues, identify the root cause, and provide solutions to the client, recommendations on best practices on installations and applications
• Be prepared and respond in a timely manner to all system outage/failures and/or production line interruptions and meet or exceed the requirement on safety performance (zero accident and injury), continuous improvement on cost reduction, system performance, work efficiency and productivity
• Update the customer, site leader and CRM for completed jobs
• Ensure all in-field activities are carried out safely complying with company Environmental Health & Safety (EHS) guidelines and procedures
• Strictly follow Singapore Government’s regulations and Customer site policies, procedure and requirements, to ensure safety, environmental and health assurance in the services provided
• Engineer and operate enterprise-scale Anti-Malware solution
• Engineer systems to collect, analyze and report security metrics
• Identify and implement improvements that will streamline the service and lower operating costs
• Collaborate with other service teams to address requirements and solve problems
• Communicate on a deeply technical level with product engineering teams to improve the product
• Develop procedures and documentation to ensure the reliability, integrity, efficiency, and efficacy of the system
• Strong system administration skills on Windows
• Strong understanding of malware types and infection vectors
• Strong experience working with SQL backed database systems with demonstrated competency to write and interpret complex sql queries
• Strong experience with system administration and automation scripting languages such as PowerShell
• Strong knowledge of Vulnerability Management and information security domain
• Good understanding of Microsoft anti-malware tools such as SCEP (system center endpoint protection) and Defender
• Experience with Mobile technologies (Android and IOS)
• Knowledge of Mac and Linux would be an advantage
• Must have passion for solving operational problems using technology
• 6+ years of work experience in service engineering or related engineering field
• BE/ BTech in Computer Science, Information Systems, Information Technology or a related field or equivalent experience is preferred
• Security certifications such as CISSP preferred
• Project execution at client locations
• Applies judgment based on practice and precedence
• Frequently resolves problems through research of multiple alternatives
• Qualified Electrician with at least 5 year’s experience in LV/MV
• Knowledge of the ABB and third Party LV & MV Products portfolio
• Experience of ABB LV & MV Equipment
• Strong background in service & maintenance
• Demonstrate excellent customer focus
• Experience in delivering technical reports and fault analysis
• Extremely detail conscious and numerate
• Excellent organizational and co-ordination skills with the ability to prioritise and manage peaks in workload
• Excellent interpersonal skills with the ability to engage with ABB employees in a professional manner, both in person and via telephone, and a strong focus on managing customer relationships
• Excellent Information Technology skills (inc. knowledge of MS Office, MS Excel)
• Ability to work on own initiative and as part of a team
• An ability to work under pressure and on your own initiative
• Clean full driving licence
• Promote good relations and synergy both internally and externally
• Sound communication, presentation and negotiation skills
• Team Building Skills
• Fluent written & spoken English
• Provides technical support and solves problems in own expertise area i.e. relay repairs; engineering and consulting; advanced services: Grid Automation solutions support (technical)
• Investigates customer needs through professional consulting
• Provides technical consulting on Service solutions to management and customers
• Determines effective product applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively
• Customer approach
• Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for PG growth
• Conducts specialist support and advisory service for Sales team
• Coordinates and performs specialist support for projects in relevant areas internally and externally (e.g. create milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials
• Documentation and reports
• Prepares all documents and reports to be signed by the customer representative
• Reports work done in a timely manner and follows up when needed
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization
• Provides recommendations to management to improve operations and customer service
• Technical coordination
• Provides technical specialist leadership and coordination for the Service team
• Plans activities in a timely and cost-effective way
• Coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs & Monitors performance
• Health and safety
• Applies safety rules and safe practices as well as environmental responsibilities
• Reports unsafe practices and incidents
• Design solutions that scale to meet requirements and are easily supported by operations teams
• Work closely with vendors to understand emerging technologies and how they would benefit the Microsoft network
• Assist clients with network traffic analysis, knowledge of protocol analysis
• Consult with application owners and design scalable and supportable datacenter designs to meet application requirements
• A BS degree in Computer Science (or equivalent work experience) and a minimum of 5 years in designing and deploying large scale networks
• Strong background with routers, switches, and firewalls
• Programming experience a plus
• Strong team player who enjoys a fast paced atmosphere
• Providing leadership within the build team to coordinate larger efforts
• Implementing and maintaining software build processes
• Understanding the design of services, definition of KPI’s, and holding partner team accountable
• Developing, triaging, debugging, and maintaining tools with a focus on automation and resiliency
• Triaging and debugging production problems
• Communicating and working with other developers and teams to resolve build related issues in a high priority manner
• Assessing and defining improvements to process and environments to increase performance and reliability
• Working closely with development, testing, program management, QA, and other groups
• Working across teams and disciplines to escalate and resolve quality blocking issues
• A minimum of 3 years in the software production field, with at least two full ship cycles delivering a medium-to-large scale product (can be different products)
• Experience in the following areas of development: automation design work; strong knowledge of Perl, Windows Command Shell, and PowerShell scripting; knowledge of C#
• Familiarity with build processes and environments, build verification processes, product release cycles, and Software Configuration Management tools
• Experience with command-line tools, source code control, and scripting
• In-depth knowledge of OS, package, QFE versioning, parenting, and blueprint best practices
• Experience working in a high pressure environment where security issues require a fast response
• Experience working with databases to coordinate automation and collect telemetry
• BA/BS in Computer Science or Engineering preferred
• Volume and Profit: Ensuring all projects are delivered on time and in budget
• Resources: Responsibility for establishing a team of engineers for Service Projects at the end user both from ABB UAE and ABB India
• Customer Relations: Establishing, developing and maintaining internal and external customer relationships to better understand needs and ultimately meeting the defined engineering targets. Ensuring customer satisfaction is maintained by supporting with good solutions and deliverables
• Project Execution: Delivering all project solutions in accordance with ABB defined engineering rules and to ensure the successful completion of the projects
• Technical Leadership: Solving problems that appear during engineering development. Supporting the Project Manager in issuing claims (new scope of work, cost impact, etc.)
• Market Intelligence: Providing market intelligence on the activities of our competitors at the customer sites and proposes recovery plans in case of potential order shortfalls. Responding and providing feedback to LBUs on business trends, possibilities, and challenges in the local market
• Resource Coordination: Coordinating the use of other company resources (e.g. technical) in order to provide value added services to the projects and services
• Accountable to assign the right maintenance profile to any new or modified contracts, to any equipment where the technical characteristics have been updated and to any equipment where the change of traffic conditions (evolution of start counter) leads to a new profile assignment
• Accountable to propose and to define new maintenance profile, based on the equipment technical characteristics, that will be valid for the organization
• Accountable to check the missing equipment technical characteristics used for the MBM profiles, and to create an inspection visit to the technician in order to collect them
• Responsible to maintain the “technician to equipment” assignment, based on supervisor decision
• Accountable for the creation of the maintenance visits based on the schedule, and for the their distribution to the technicians (if no electronic dispatching) Callout responsibilities
• Responsible to maintain the callout general planning (day / night / week-end / back-ups / etc)
• Accountable to monitor, check and correct the right alignment of the back reported jobs between the systems
• Responsible to compile the service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order. (i.e. Lead, Tender, Order and Invoice)
• Responsible to organize and help to execute the major repair activities (Man power, Sub Contracting, tools etc)
• Accountable to monitor, check and correct the accuracy of e-mail customer notifications, resending them when necessary
• Designing and maintaining Windows and Linux physical and virtual servers
• Developing and maintaining service telemetry, alerting and self-healing capabilities
• Documenting the service and dependencies
• Collaborating with several product teams and partner teams to maximize the impact of the solutions
• User and entity behavior analytics (UEBA) and/or machine learning knowledge
• BS/MS in Computer Science a plus
• Active Directory administration experience
• Experience with Microsoft Azure virtual machines
• Assess existing telemetry and monitoring capabilities of the Microsoft IT SAP Platform
• In collaboration with the SAP Functional SE Team and the SAP Basis Team develop a telemetry and monitoring roadmap and create an implementation timeline
• Implement new capabilities in agile and feature team oriented methodology
• Guide the organization on how to take advantage of the telemetry and monitoring to build world class, innovative solutions
• Develop standards for SAP telemetry and monitoring and document best practices
• Enable SAP telemetry and monitoring to run on Azure
• Align solutions with Security and Compliancy best practices
• Become a SAP telemetry and monitoring Technical Subject Matter Expert
• Present to internal audiences on these best practices and extend influence outside of the team
• Demonstrated expertise in monitoring, telemetry and cloud concepts
• Microsoft SCOM o Microsoft OMS o Application Insights Analytics (Kusto) o Java o Windows Server o IIS o SQL Server o Powershell/Bash o Windows Server/Azure/AWS
• Some SAP Basis experience
• Experience with SAP Solution Manager Monitoring / End-To-End Diagnostics
• Technical support to account management, commercial and PM team for HVDC main apparatus, HVDC control and protection system
• Cooperate with the team to accomplish the service sales target
• Maintain good communication and relationship with the client, understand the customer’s demanding
• At least 3 years experience in power system or power product field
• Fluent in Chinese (Mandarin) and English, written and spoken
• Have sales experience is an advantage
• Familiar with HVDC control and protection systems is an advantage
• Experience on power product manufacture, maintenance is an advantage
• Provide service and customer support
• Manage all repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow all company’s service procedures and protocols
• Cooperate with Service Manager and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Perform installation, start-up, maintenance, servicing and commissioning of control and safety systems
• Provide on-site support to customers in solving problems through consultation, diagnosis, problem verification, status reporting and resolution
• Implement corrective action if necessary, either directly or through other service personnel
• Perform various tasks at customer’s site according to local management requirements: system troubleshooting, database configuration and reporting
• Engineering degree in IT, Electronics or Industrial Automation
• Minimum of 2 to 4 years of related professional experience
• Previous PLC/DCS programming experience is an advantage
• Understanding of industry electrical safety standards and regulations
• Flexibility and willingness to travel (up to 50%)
• Fluent English is required, fluent German is a major plus
• Good multicultural awareness, strong interpersonal and communication skills and customer approach
• Define and establish automation framework to solve problems for cloud-scale services through creativity and automation
• Identifying and resolving performance and scalability issues with keen eye on solving problems through service design
• Build and deliver solutions for automated capacity planning and provisioning to provide elasticity for hybrid cloud services
• Build real time dashboards that enable outstanding data insights for critical decision making capabilities. Implement critical monitoring solutions that helps to identify problem patterns before they become incidents
• Work with peers and senior developers to ensure code quality and engineering lifecycle best practices are held at a high bar
• Identify and drive fixes for systemic issues with multiple contributing causes, rollup themes into planning
• Extensive experience in maintaining production OLTP systems, including familiarity with the SQL Server Engine and its tools set
• At least 6 years of Software development/ Service engineering experience
• Strong System Engineering & Administrative skills with MS server products required including and not limited to; Windows 2012 R2, SQL 2012/2014, IIS and T-SQL
• Strong .NET, C#, SQL and PowerShell scripting skills
• Networking experience
• Online services or systems programming experience
• Monitoring and deployment automation experience
• Ability to thrive in a fast-paced environment and take initiative
• Ability to drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
• A passion and drive for world-changing impact
• Experience with networking, distributed systems, and system-level programming
• Demonstrated abilities to learn quickly, design efficiently, and write solid code
• Availability for on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• Assist Sales Representatives with plant surveys of prospective customers
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required
• Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives
• Travel within assigned area
• Technical 2 year Degree or High School Diploma with industry experience
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role
• Bachelor’s degree in Science or Technical Specialty
• 2 years of successful technical service or field sales support experience
• Hands on plumbing experience highly preferred; experience troubleshooting and maintaining industrial equipment preferred
• Working knowledge of boilers, cooling towers, and wastewater treatment systems
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Designing, implementing and driving next generation feature enhancements in the SharePoint Online platform
• Working closely with Dev, PM, Test and Service Engineering to design features and processes that enable the team to work with greater agility, release rapidly across different versions and geos, and deliver at a high quality
• Drive and passion for excellence in a fast-paced work environment in a rapidly evolving space
• Technical background and strong project management skills to design features for servers or for large scale online services
• Expert knowledge of PowerShell, C# and agile development
• BA/BS degree in computer science or related field, or equivalent experience
• Designing, Coding, Releasing & driving feature enhancements while continue to envision the future for SharePoint Online Upgrades
• Development on PowerShell, C#, ASPT.Net, Angular & other JavaScript languages
• Development on Azure Cloud Service, Websites, Service Fabric, Storage, API’s & other PaaS solutions
• Driving Daily & Weekly Upgrade Cadence in SharePoint Online
• Participate in 24X7 On Call Engineering rotation for your team
• 2+ years of professional software engineering experience in designing and building highly scalable online services with a proven ability to create componentized, well-architected software at a feature level
• Experience with managing cloud services - deployments, configurations, Upgrades, capacity management, or similar experience
• Experience in dealing with large scale data architecture, operational architecture & ability to solve complex problems
• 2+ years of experience with one or more programming or scripting languages (such as C#, JavaScript ,PowerShell, Python, etc.)
• Thrives in a fast paced, agile development environment & multi task fluidly
• BS/MS in Computer Science
• 2+ years experience of software engineering, service engineering, or support
• Experience as UNIX/ Linux systems administrator, software developer, or combination thereof
• An ability to troubleshoot (ideally CentOS/Red Hat) Linux servers using many tools at all levels of the software stack
• Solid scripting skills in one or more languages (Python and Bash are advantageous)
• Familiarity with Cloud services such as AWS, Google Cloud Platform
• Design and administration experience with monitoring solutions such as Nagios or Prometheus
• Exposure to Log Management systems such as Splunk or Logstash
• A breadth of knowledge about interconnected systems and software
• Experience deploying highly resilient mission critical Linux servers in a 24x7 environment
• Experience designing, building and operating complex orchestration, automation and deployment systems (knowledge of Puppet is advantageous)
• Understanding of CI/CD processes and technologies (Knowledge of Git, Jenkins is advantageous)
• Knowledge of TCP/IP and network technologies
• Knowledge of Splunk, Nagios, Graphite
• Experience with Docker and virtualisation technologies such as VMware/KVM
• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Perform overhaul & start up jobs on Trane chillers
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Developing P&C (protection & control) software for HVDC (High Voltage DC Transmissions)
• Developing software for the Gateway Station (GWS), Operator Work Stations (OWS), Human Machine Interface (HMI) to allow proper data and events collection, production of event lists, communication with the system operators (local and remote)
• Test of the developed software in laboratory, in FST (factory system test) environment and during commissioning stage at site
• Once the HVDC is operational and handed over to the customer, the selected engineer will be ABB Resident Engineer on site for a period varying from 3 to 5 years. The Resident Engineer will be in charge of supporting the customer O&M crew, punch items resolution, and service activities such as regular, preventive, and corrective maintenance
• Prepare list / schedule of technical deliverables
• Prepare HVAC/HVDC P&C diagrams
• Develop P&C application software for HVDC systems based on settings/specifications provided by the System Engineer
• Participate in progress meetings (Internal, with Customer and with Sub-suppliers)
• Interface with other project team members (P&C Team Leader, PM, Scheduling, Documentation, EH&S, Construction etc.)
• Produce wiring/interconnection diagrams
• Produce cable list and interconnection list
• Produce I/O lists
• Prepare drawing packages for commissioning
• Prepare test procedures and test records
• Prepare software modifications based on the test results
• Participate in laboratory and FST tests
• Participate in commissioning and service activities in sites across Canada
• Resident Engineer in one site of the Maritime Link HVDC project, providing support to the O&M crew from the customer, punch list resolution, resolution of warranty problems, regular, preventive and corrective maintenance for a period of 3 to 5 years
• Carry out all routine maintenance on fire and security systems
• Ensure all tools and spares are correct and stock levels are maintained utilising organisational skills
• Cover emergency call outs if required
• Previous industry experience and electrical knowledge would be desirable
• Experience servicing Fire Alarm, Intruder, CCTV and Access Control Systems is preferred
• Be skilled in fault diagnostic and repair
• Partner with network engineers to design and implement physical\logical networks
• Manage IP usage and plan needs for capacity
• Create F5 LTM configurations and provide expertise on escalations
• Design and implement VLAN ACL strategy
• Identify gaps in current technology and processes in order to recommend improvements
• Build tools, develop efficient processes, and contribute to our knowledge base
• Collaborate at depth with peers in SRE and Program Management
• Hands‐on technical expertise in large scale systems
• Experience managing complex projects
• 2+ years’ experience in large scale internet service design and implementation
• Demonstrated passion for customer experience and usability
• Drive and develop both the technical and commercial competencies of dealer’s service team and constantly improve the overall customer satisfaction level
• Support sales and parts sales to achieve the company financial target
• Workshop administration
• Workshop process daily drive (6 steps)
• EUP (Efficiency / Utilization / Productivity) follow up and daily drive
• LDS process support
• Monthly WA audit and action plan follow up
• Vehicle hand over process
• Competence development
• Can deliver some basic courses
• CD (competence Development) process must be crystal clear
• Drive the CD process (evaluation, gap analysis, training plan…)
• Push / arrange dealer own training after central training
• On job knowledge transfer and training
• Warranty and Quality feedback
• Warranty judgement (VO: 15K to 30K, RT: 5K to 20K)
• FQR (Field Quality Report) process
• Explain warranty process to dealers based on Warranty Binder
• Drive to improve the quality of the claims
• Technical support and customer technical complaint
• Responsible for Recall / campaign
• Responsible for FQR / Argus / Argus dealer
• Responsible for FST (Volvo) / Technical Note (RT)
• Diagnostic competence
• Customer complain handling competence
• Other support
• Technically support parts sales as required
• Technically support vehicle sales as required
• Support CCC to clean up the vehicle database
• Special support to Service Agreement (both sales and aftersales)
• Regional trainer
• Set up regional training plan base on region competence gap analysis & CD implementation target, and follow up with the performance
• Drive the regional training and competence development implementation in the dealers
• Develop the training skills in the specialized area and deliver the trainings as required
• Attend TTT trainings and deliver the trainings within two month
• LDS super user
• Guide dealer LDS administration people, strictly follow the LDS ways of working
• Help implement the rollout and updates plan of the LDS system
• Coordinate with Local IT and Volvo IT on technical issues
• Be a listener and understand changing business requirements and analyze impact on system and process, communicate with LDS principal of ATORC,
• Support dealer business issues and co-ordinate with ATORC to solve business / LDS technical issues
• Be a dealer business guide, follow up KPIs of the dealer and monitor dealer performance
• Technical support of SA sales, including review application form, review VOSP, contact HQ for quotation when needed, SA technical explanation to dealer / customer when needed
• SA claim handling
• SA dealer performance audit
• SA performance follow up (such as overdue payment, contract renewal etc.)
• Other support requested by region related to SA business
• Mining trucks technical support (same process as “normal” trucks)
• Diploma/Degree holder with 3-4 years of experience in trouble shooting of electronic security systems
• Good communication and interpersonal skill
• Experience in Handling higher level complaints in ACS,FAS,CCTV and BMS system
• Experience in AMC sales and generating platform for retrofit jobs ,third party AMC business
• Handling customer complaints and maintaining neessary records
• Relevant technical apprenticeship or craft equivalent in order to perform a service on a filtration, separation and purification system/equipment in the biopharmaceutical industry
• Relevant technical qualification to perform the service on the respective equipment/system. Detailed knowledge of apertures, fittings, valves, measuring devices and electrical installation is a must
• Cross trained in electrical / instrumentation / mechanical is essential
• Fluent in German & English; French & Russian will be recognized as additional value
• Communication skills allowing working in the team (internally as well as with the customer)
• A minimum of 3 years post qualification experience in a service / engineering or similar position within the biopharmaceutical market
• Factory test work and/or site work experience
• Multi-discipline work experience
• To provide service site support for field transmitters in Singapore
• Pressure, DP, DP Flow, DP Level, Temperature, ITG, radar, ultrasonic and wireless solutions, Analytical instruments: Turbidity, Conductivity, pH, TOC, TRC, Ammonia Analyzer, Fluoride analyzer, Particle counter, Water hard analyzer, Ozone air/water monitor, Chlorine analyzer
• Verify installation, configure, calibrate and troubleshoot of field transmitters
• Conduct loop checks and coordinate with site projects teams
• The Service Engineer would evaluate site issues, identify the root cause, and provide solutions to the client; recommendation on best practices on installations and applications
• Work closely with the sales team to grow the services business through site walks, and turnarounds
• On warranty replacements, the Service Engineer will initiate the RMA process, utilize CRM to request warranty approval from product management team
• Follow up with FA lab on the results of FA, and communicate with sales and then with the end user to close the case
• Prepare and attend to factory acceptance test
• Prepare professional reports and update in CRM system on the job progress
• Once the job completed, update the CRM and close the job (SR) in the CRM
• Perform the inspections and testing of Cooling Systems and all associated equipment
• Identifyfrom the field (i) potential customers and the decision makers within the client organization and (ii) opportunities for service’s campaigns that will lead to an increase in sales
• Supervise other technicians and/or utility workers as needed
• Perform a wide range of supervision and engineering tasks to ensure the technical integrity and proper installation and commissioning of Cooling Systems
• Develop presentations and provides training and instruction to customers on Cooling Systems operations
• Ensure appropriate response and service is provided to customer
• Strong customer service-oriented: Identify and build up rapport with potential & existing customers, developing credibility through customers’ management
• Commercial sensitivity with a focus on Cooling Systems Industry customer needs
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
• Demonstrated ability for on-time performance in remote environment with regional/global teams
• Work efficiently without direct supervision
• Communicate with the Senior Service Manager, regional service representative and customer regarding status of equipment. Meet the demands of the customer by providing service and technical support that meets or exceeds our customers’ expectations, also ensuring that the equipment meets all Genie requirements. Be flexible and versatile in the ability to change priorities, travel or relocate to meet the demands of the Genie China commercial team
• Communicate any customer damage to the Senior Service Manager and the appropriate Regional Sales Manager. Ensure the equipment is repaired in a timely manner and the customer is charged for the repair and down time as per Genie procedures
• Track all service calls in a call log and ensure work orders are opened and closed in a timely manner
• Establish relationships with key customers and actively pursue all service business opportunities
• 1-2 years’ experience in the heavy engineering machine industry, with a proven track record of quality customer service
• Basic mechanical, hydraulic and electrical skills
• Basic understanding of safety
• Would like to learn all aspects of repair (electrical, hydraulic and engine etc.)
• Strong interested in engineering machinery(especially crane industries)
• Ability to coach, develop and training
• C driving license
• Customer focus, High standards, Flexibility
• Willingness to work beyond normal hours and frequent business trip due to Genie commercial team demands
• Would like move to jobsite city according to business demands
• No acrophobia
• Testing and commissioning experience for telecom equipment, Coriant 70xx, FMX, Connection Master and or Alcatel equipment
• Should be able to understand site requirements in detail and work with SEC and customer team at site
• Well versed with SEC requirements
• Follow installation activities as per site requirements
• Attending faults throughout the life cycle of the equipment
• Technical support & Liaising with Project managers & service manager
• Perform repair, troubleshooting, maintenance, calibration, and qualification of advanced pharmaceutical laboratory equipment and instrumentation
• Administer program for scheduling and documenting maintenance, calibration, and qualification of laboratory equipment and instrumentation
• Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
• Assists with customer training, by preparing instruments and supplies as well as giving presentations
• Technical school degree in Refrigeration or Electronics or scientific field, or equivalent experience
• 1-3 years of equivalent job related experience, preferably supporting laboratory equipment
• Technical proficiency in instrumentation and electronics
• Strong inter-personal, self-motivational, & negotiating skills
• Excellent communication skills, working across all levels, functions and regions
• Excellent Computer skills required; efficiency in Word and Excel
• Proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment
• Basic instructional abilities (customer training)
• Accomplish individual and team objectives
• Customer/business-oriented (satisfaction.)
• Detailed understanding of service functions
• Perform technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications. May include running the necessary experiments and/or coordinate among the in-house and outside experts to reach a resolution
• Perform technical evaluations on product changes and on new products, including software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations
• Assist with customer training, by preparing instruments and supplies as well as giving presentations
• To install, maintain and repair Thermo Fisher Scientific's range of instruments (primarily LC/LCMS) in a professional and reliable manner
• To train customers in the routine use of Thermo Fisher Scientific's range of LC/LCMS instruments in a professional and reliable manner
• To achieve minimum call turnaround for all customers
• To achieve service revenue budget
• To assist your sales team to achieve sales and margin (gross) targets for their designated Portfolio so that growth and performance objectives are exceeded
• To be highly responsive and proactive in dealing with customer's needs to ensure customer satisfaction is priority
• To carry out your employment in an efficient and commercially appropriate manner
• Be responsible for fostering a partnership with the business Group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual
• Perform to designated goals of turn-around-time, response time, repair rate and customer expectations
• Perform in accordance all relevant certification procedures, such as NATA, ISO
• Manage the service process from allocation to completion, including administration of call closure and parts accounting to allow for completion of invoicing to meet service revenue
• Preventive maintenance of building facility equipment and power supply equipment e.g. Air Conditioning units, Low voltage switchgear, Generators, Fire pumps, Fire alarm equipment, Transformer (24 KV), 24 KV AC switchgear
• Corrective maintenance or trouble shooting of such mentioned equipments
• Failure analysis and prevention
• Manpower plan for work activities
• Spare parts control
• On site physical checking of system functionality .To perform necessary works as per contract agreements considering SLA and always adhering to health and safety requirements
• "Troubleshoot and resolve complex problems in BMS systems. Attend and repair fault calls / achieve 1st time fix where possible / escalate unresolved problems
• Site attendance is to prioritized as per SLA
• This is the company requirements to meet contractual agreements"
• "Complete and make sure all Timesheets / Work Reports and other relevant documentation are received at the main office in the agreed company timescale
• Complete daily relevant information , electronically or physically send to main office weekly as a minimum , personally check with main office for receipt of issued information
• To ensure allocation of contractual time / to enable invoice preparation / to generate revenue"
• "To actively represent the company in a professional manner at all times
• Provide clear on site communication / clear understandable works reports / regular communication with the office / fully responsible for timely escalation of any issues or occurrences
• To improve the customer satisfaction survey / to show to our clients we are engaged with them / to retain business and gain new"
• "As required participate in the delivery of Service Projects
• Planned scheduled work / experience and knowledge / cooperation with numerous internal and external customers
• To deliver agreed services / to enhance personnel experience / to generate revenue
• "To actively participate in any arranged company training in a positive manner / to actively self learn where ever possible and be able to demonstrate that learning
• Attend arranged courses / on site experience and training by peers / self learning tools, books, internet
• To improve individual skill sets and therefore the companies ability to provide the high level of service activity expected "
• "Attend meetings as required and team tool-box talks
• Regular process, personnel, site review with gap analysis and business improvement brainstorming."
• Guide the subcontrcator team in completing the day to day activity and Develop technical & Soft skills of the technician
• To have the capability and technical know how to set up the Qatar Advanced operations monitoring centre, be able to dial in remotely and resolve issues
• Prescribe remediation across entire SharePoint Online platform when applicable
• Maintain highly available online service to customer; meeting or exceeding 99.9% availability of SharePoint Online service
• Extensive experience in enterprise level technical depth in one or more technologies supporting SharePoint products, including SQL Server 2008,2012,2014, SQL Azure, Windows Enterprise Systems
• Technical/Functional Skills: As part of this team we are cultivating experts in key areas necessary to deliver hosted SharePoint Storage in the cloud. To this end, the base expectation is a functional knowledge of SharePoint and associated technologies including: Windows Storage Architecture and Scale SQL DBA PowerShell T-SQL Development SQL Performance and Availability SQL Azure Basic C# Understanding
• Personal Attributes/Interpersonal Skills: Specialty in one or more of the following areas is required. You don’t have to be the best at all of these, but in your current role you’d probably be considered the “go to” person for one or more of these: Large scale storage farm operations including tuning for high traffic publishing portals, SQL server administration, SQL High-Availability and disaster recovery design, operational strategy in SQL2008/2012/2014, SQL performance analysis and troubleshooting skills, Deep PowerShell automation at scale
• BA/BS in Computer Science or related technical field and/or 4 years of relevant work experience in Engineering, Programming, Developing or Hardware
• Take ownership and delivery of technical solutions for both short term and longer term operational issues, working with a variety of teams across the business
• Utilisation of Root Cause Analysis tools and techniques for speedy issue resolution
• Author relevant Service Documentation such as Service Bulletins, Service Technical Instructions and Troubleshooting Guides
• Work closely with the 24/7 Operational Service Desk, Regional Technical Support and Core Engineering teams in support of all issues
• Interface with the customer to present updates on technical issues being worked
• Occasional travel to other Siemens and customer sites worldwide will be required
• Identify, investigate and analyze product quality/service problems in Kia vehicles, and write comprehensive Quality Information Reports (QIRs) Create status reports and presentations for KMC/KMA management
• Assist in development of Technical Service Bulletins, Newsletter and Pitstop articles to communicate repair information and product changes to dealers. Advise Tech Line about repair procedures. Collect field data from field staff, warranty data, CA files etc
• Assist with preparation of Service Campaigns, Recalls, and reviewing/processing TREAD data for government mandated reporting
• Verify effectiveness of product changes made by KMC, and assist with field fix development. Recommend actions and/or counter measures
• Participate in joint KMA/KMC/NAQC/HATCI tests/evaluations
• Service Engineer
• 5+ years automotive industry experience in quality assurance or engineering environment preferred
• Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems
• Strong analytical approach to problem resolution
• Prior experience with Hybrid and/or Electric vehicles preferred
• Strong technical writing capabilities and oral communication skills
• Ability to use common engineering measurement tools (ie. micrometers, dial indicators, digital volt ohm meters and oscilloscopes)
• Ability to use common service garage equipment(ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.)
• Working knowledge of PC and software (minimum: MS office intermediate level, in particular Powerpoint and Excel)
• Senior: additional reporting, coordination and some supervisory skills
• Assists in coordinating with departments to resolve problems and communicate solutions to the field
• Responsible for monitoring product health by identifying, quantifying, investigating and analyzing quality and reliability problems being experienced by product in the field
• Interpretation of Engineering drawings/drafting
• Provide lead service support
• Bachelor's Degree or Experience can be substituted for education requirements
• Three plus years lift truck industry
• Five plus years job related experience
• Dealer contact experience
• Ability to travel to customer sites
• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others (after PM100)
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
• Work an on-call rotating roster
• Nuclear Sensors and Radiation Monitoring
• Pre-delivery inspection and customer acceptance testing of Ultra Electronic supplied equipment
• Successfully completing installation and commissioning of Ultra Electronic equipment at customer specific facilities, ensuring work carried out within budget and prescribe timescale
• Provide continual professional service support to internal and external customers by email, telephone and at location
• Ensuring customer requests are carried out and rectified within a timely manner, and are done so within service contract response times
• To recognise reoccurring, and aid quicker rectification of faults, reducing down time and maintaining customer satisfaction
• Continuous development of product and system knowledge
• Coordinate and schedule daily activities in accordance with site preventative maintenance schedules and breakdown assistance
• Frequently required to travel nationally and internationally for work
• Ability to conduct site surveys, engineering investigations, prepare reports and devise solutions
• Deliver formal training courses
• Provide rostered out of normal working hours support to subscribing ‘Emergency call out scheme’ customers
• Maintaining stock levels, refurbishing and replenishing service contract spares
• Carry out service administration tasks as proposed by head office
• Vocational qualification Electrical and Electronic Engineering Technology, or equivalent experience in electrical engineering
• Preferably experienced in, or have a good working knowledge of, radiation safety
• Confidently approach customers in a positive manner during breakdowns and when providing training courses
• Ability to secure relevant site security passes
• Successfully completing installation of Ultra Electronic equipment at customer specific facilities
• To recognise reoccurring and aid quicker rectification of faults, reducing down time and maintaining customer satisfaction
• Continue to develop product and system knowledge
• Deliver installation and commissioning to customer projects on budget and within prescribe timescale
• Able to conduct site surveys, engineering investigations, prepare reports and devise solutions
• Maintaining stock levels, refurbishing and replenishing service contract spares Carry out service administration tasks as proposed by the UK
• Provide Sales support to the Sales Manager, progressing opportunities and increasing sales
• Response times to be maintained to the service levels required by customer service contracts
• Customer satisfaction (customer praise/positive feedback, repeat and/or new orders, customer feedback forms)
• The ability to work alone and as part of a team
• To have a proactive nature, to make things happen
• The ability to manage a varied workload
• An understanding of engineering drawings and principles
• A methodical approach to work
• Flexibility, to travel internationally anywhere required to complete assigned tasks
• To support, promote and demonstrate behaviours consistent with the Company’s Continuous Improvement Culture and Nuclear Professionalism at all times
• An awareness of health and safety issues
• Interface with partners to scope technical requirements, design, build, and deploy network solutions Work with the networking engineering team, consuming documented network solutions; providing feedback and assisting in defining areas for additional network documentation needs
• Work with the operations center as a network subject matter expert, offering education and guidance on support and monitoring
• Serve as Tier 3 escalation point responsible for troubleshooting Network infrastructure, as well as mentor Tier 1 and 2
• Perform Network RFC’s that have been peer and CAB approved
• Demonstrate complex troubleshooting skills, deep knowledge of the services running on the infrastructure, and working with engineers and vendors to resolve issues
• Participate in defining and developing long-term network and platform strategies
• Participate in an on-call rotation 24x7
• Minimum of 2 years of designing, building, managing networks, and working with modern internet hardware and protocols used for routing, switching, and load-balancing
• Strong Cisco Background
• Experience with F5 / Citrix / A10 networks
• Experience with analyzing application performance using a variety of metrics and measurement methods
• Hands-on experience with designing and deploying networks including configuration of various network devices, strongly preferred
• Past experience in an on-call rotation 24 x 7 preferred
• Provide remote and on-site support for customer support requests and technically complex service calls
• Document troubleshooting and repair steps taken and final resolution
• Lead and implement hardware and software system changes on small service projects
• Direct customer, subcontractor, internal resource communications
• Manage and prioritize the remote support queue, technician assistance calls and small addition service projects
• Maintain current and accurate documentation of systems
• Coordinate service activities with appropriate parties internally and externally
• Provide accurate account of work completed and parts utilized for billing purposes
• Perform all work in a manner consistent with policies, procedures, and standards
• Typical job training requires field presence during implementation
• Travel target 15%
• Bachelors degree preferred or 4 years of experience in control system engineering
• 2 years of experience remotely supporting security automation systems
• Working knowledge of Allen-Bradley, Omron, or other PLCs
• Working knowledge of Wonderware Intouch or similar HMI software
• Working knowledge of Ethernet networks and networking
• Experience using AutoCAD or similar CAD software
• Skills or experience using Microsoft Office applications including Outlook, Word, Excel, and Access
• Ability to be creative and resourceful in obtaining solutions to uncommon applications
• Ability to effectively work independently and in a team atmosphere
• Strong organization skills, time management, and attention to detail
• Proficient verbal and written communications skills
• Ability to manage multiple priorities within a fast paced environment
• Customer focus and a strong commitment to client satisfaction
• Desire to work in a very “hands on” environment
• Analyze the impact of new projects
• Give feedback on product design to improve serviceability
• Perform repair methods studies and time measurement, corresponding to Volvo’s demand on safety, quality, environment and serviceability
• Author and publish service information
• Participate in and contribute to global projects
• Maintenance of existing information
• Plan own and subcontractors deliveries
• Coordination and support to sub-contractors
• Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service
• Investigate customer needs through professional consulting and provide technical consulting and specialist assistance on service solutions
• Determine effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively
• Manage and maintain customer relationships and identify new sales opportunities, proactively communicating both with the customer and ABB sales teams
• Conduct specialist support and advisory service for Sales team and follow up on customer feedback to achieve high level of customer satisfaction
• Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and share with ABB organization / management
• Provide field service and technical support on robotics automation system supplied, including installation, start-up, commissioning, maintenance, troubleshooting and repair
• Create new business opportunities from non-contract customers and maintain good customer relationship with professional service in safe manner
• Identify and attend system and user problems arising from customers
• Perform sales of preventive or corrective maintenance contact and spare-parts to end-users
• Engineer a modern data pipeline from varying sources, spanning alerts and telemetry data, product bugs, customer requests, logs and incidents
• Apply a variety of tools and data analysis techniques to surface problems within our services by manipulating complex, high-volume, high-dimensionality data
• Innovate and develop new tools and cloud services to improve the productivity of our Site Reliability Engineering team and the incident experience of our customers
• Manage key partnerships with feature teams across SharePoint, OneDrive, and Office365 to drive the collection of new data and the refinement of existing data sources
• Communicate actionable business recommendations to our leadership team and partners based on analytical insights
• Provide input to engineering and planning teams on new analytical capabilities needed
• 5+ years of industry experience delivering quality data applications
• 3+ years of experience in architecting and implementing data warehouse solutions, ETL, Analytics/Reporting, SQL
• 3+ years of experience with big data repositories such as Cosmos, Hadoop and/or HD Insights and implementing rich data analytics
• 1+ years of experience with Power BI or rapid data visualization
• Ability to bring complex data together to answer questions about what is and is not working for our customers
• Strong aptitude for analytic thinking and disciplined problem solving
• Responsible for Layer1 standards representing MSIT and partnering closely with our internal partners and cabling vendors to make sure these are current, well understood and adhered to
• Owns the MSIT relationship with our vendor partners and suppliers and works closely with them to assess latest Layer1 industry trends and how they impact the MSIT standards and guidance
• Performs design and configuration of complex, integrated networks and services on a regional scale, including the documentation of said networks post-implementation, turn-up and test
• Ensures the MSIT Layer1 Standards doc is current, accurate and presents the MSIT position clearly and concisely and is easily interrupted by those who are required to follow it
• Exercises judgment within generally defined practices and policies in determining appropriate solutions
• Reports progress on projects to members of workgroup and management of other internal groups
• Interacts with various internal groups and MSIT partners to exchange information related to project assignments
• Remotely direct MS-appointed third party solution providers on the installation of network infrastructure and other components
• Will interact with other Global Networking groups, vendor companies and individuals external to the Implementation team to coordinate project work or clarify project design requirements
• Will require some travel to MS sites across the MSNA in the execution of project work
• Provides guidance and direction to the NIS PMO in the initial phase of project planning with a view to ensuring realistic schedules and other milestones are established as part of the project baselining
• Partner with our outsourced vendors to provide technical\engineering guidance to the work we ask them to execute on and review their monthly reports to NIS with a view to driving efficiencies and understanding any challenges they may be facing with a view to removing these obstacles
• Experience in Data/Telecom industry with commensurate networking knowledge regarding IEEE, TIA, EIA ANSI and ISO standards and HVAC systems
• Strong sense of ownership
• Team player (inclusive) attitude
• Good self-awareness and situational awareness
• Effective delegation, works through others as needed
• Strong Collaboration and partnering
• Strong conceptualization, analytical, and logic skills enabling comprehension and development of complex technical issues, topics, and plans
• Strong communications skills and ability to work in autonomy when necessary
• Developed leadership skills focused on bringing outsourced vendor teams together and getting the most from these resources for NIS
• Superb technical know-how, ability to quickly adapt to new technology and go deep in new focus areas Unique mix of technical, development, project and program management skills with strong business acumen
• Great design and problem solving skills, with a strong bias for quality and engineering excellence at scale
• Tenacious and proactive drive for results with a sense of urgency
• Strong ability to handle significant ambiguity and rapid change
• Critical thinking, intellectual curiosity, strong track record of structuring and solving complex problems Proficiency in analyzing big data using tools such as SQL, Power BI, C#
• 3+ years of Software Engineering
• College degree required, MS preferred
• Commissioning, service and repair gas analysis, flow measurement and dust monitoring equipment
• Troubleshooting on complex issues related to our solutions
• Supporting our Service, Project and Sales departments
• Documenting your work according to procedure and writing reports for every customer visit
• Manning our 24-hour hotline and conducting urgent service for our customers after the first year
• Cloud environments
• Developing APIs to expose functionality and data
• SQL databases
• PowerShell and Python
• Agile or DevOps practices
• Source control tools such as Git or Team Foundation
• 3-5 years of rotating equipment repair/Field service experience
• Hydraulics and Vibration Analysis experience
• Works well under pressure in the field
• Must be a self-starter and capable of working without much supervision
• Excellent reporting skills (Microsoft Office knowledge a plus)
• Offshore Experience an advantage (with certification)
• Diagnose technical problems, determine corrective actions, and repair products and/or systems via remote or on-site service
• Give technical advice and/or training to the customers when needed and offer new technical solutions when applicable
• Manage customer relationships and maintain regular contacts with key customers
• Coordinate and perform special service projects in relevant areas internally and externally (milestones, project plan, cost supervision, action steps, project review) including all commercials
• Prepare all required technical documents and reports for service contracts
• If needed supervise and monitor performance of service teams and contractors
• Ensure safe work environment at all times
• Attending calls for maintenance of fire & security systems (on site and or by telephone) as directed by team co-ordinators
• Rectifying all faults on the first visit where rectification is within your control
• Carrying out rolling programme of preventative maintenance visits
• Collecting/recording of site configuration information
• Maintaining car stock (spares) levels
• Ensuring records are accurate and timely
• Covering other Engineer's on an out of hours basis on a rotating basis
• Commissioning small projects when required
• Ensuring that audits are carried out of quality procedures
• Providing training to customers and colleagues as required
• Performing any additional tasks that may be required
• Promoting IR premium services products
• Contribute to Achieve Services targets
• Contribute to achieve collection targets
• Managing and executing the contracts timely manager in execution front
• Making the warranty claim within the company in timely manner
• Ensuring proper behavior with customer during service calls
• Managing customer calls and timely reporting to your manager
• Making service reports post service calls as per company directions
• Experience: 3+ years in Air compressor, Utility field
• Diploma in Mechanical/Electrical/Electronics
• A minimum of 3 - 5 years’ experience leading a large scale, high performing services business. Compressor field experience is preferable
• Decent communication skills in Oral & writing is must
• Determine and develop effective service applications, equipment, methods and new service offerings to respond to customer requirements cost effectively
• Investigate customer needs through professional and technical consulting and specialist assistance
• Manage and maintain customer relationships and follow up on customer feedback to achieve high level of customer satisfaction
• Communicate and Collaborate with peers in Development & Program Management
• Solid understanding of network routing, load balancing, & Internet transport protocols
• Proven experience in working on software development teams to deliver industry-leading technical solutions with the highest quality
• 2+ years’ experience in large scale internet service design & implementation
• Provides in-house and on-site service for DeltaV Systems and AO for new installations and existing systems
• Achieve full customer satisfaction through delivering high class services
• If required, escalate problems to specialists in EMR Support Centers for further investigation and follow up problems until solution is implemented
• Provides active on-site service and maintenance for products or services produced or delivered by the Business Units PSS & AO
• Perform all necessary tasks for installation, upgrades and maintenance of DeltaV-Systems and all integrated Bus systems, intelligent field devices and third party systems in-house or on the customer site
• Maintains the Installed System Database
• Register and monitors Service contracts; execute services according contract and schedule
• Works together with Desk Sales team on quotations for spare parts, minor expansions, migrations and upgrades
• Support actively the sales team to sell service contracts and for renewal of service contracts
• Knowledge (preferred): Automation of processes in the Life Science environment, Computer Validation, GAMP, MS-Office Applications
• Work experience: DCS/PLC software engineering or service business
• Language skills: French - fluent, English - good, German – preferred
• Interpersonal skills: Professional attitude, technical orientation, customer focus, team oriented, flexibility and self-motivated and driven
• A background in remote network access technologies is preferred
• Previous experience with TFS, VSO or Product Studio workflows is preferred
• Able to demonstrate ability to provide strategic direction for the service
• Good understanding of windows Servers and server based technologies
• BA/BS in Computer Science, MIS, or related field or three years of equivalent experience
• Commissioning, testing, repair or installation of Cat Propulsion equipment on site and ensure the performance of our equipment is up to the requirements and satisfaction of our Customer
• Recommend and advice customer on installation/upgrade to help improve the performance of our equipment
• Assess and determine the cause of any damaged, malfunction or defects on our equipment
• Provide services to Caterpillars customers in Europe and Globally
• Recommend spare parts to customer during repair or overhauling works
• Monitor progress on the works carried out and coordinate with customer and shipyard on site during repair and commissioning jobs
• Ensure our Equipment performs as per requirement and satisfaction of our Customers
• Prepare time sheets and service reports upon completion of all works
• Develop solutions to technical problems on site or by phone
• Develop Repair & Overhaul of defect parts
• Bachelor degree or above technical or electronic engineering or related field
• Graduated from College or above majored in Mechanical Engineer with strong mechanical background
• Above 5 Years relevant working experience in site service for Polymer/plastics Plant experience in molding company
• Ability to independently analysis problems onsite customer solution shall be proposed and carried out in close communication with the service Dept
• Strong communication skills, result-oriented and with team-spirited ,initiative working attitude and high motivation
• Willingness to travel frequently ,being able to work under difficult condition and flexible to work overtime and weekends
• Good Chinese and English communication skills ,
• Good at English both oral and written,
• Excellent interpersonal, communication skills and motivational skills
• Good understanding technically and commercially about X-Ray
• Strong analytical and Computer Skills,
• Provide your Manager and relevant associates in service
• Possess high standard of work ethics to ensure confidentiality of company information
• Possess excellent organizational skills and ability to prioritize work to meet time-sensitive deadlines
• Willingness to work overtime as needed
• Ability to effectively communicate with all levels of staff, including upper management
• Perform machine installation setup, training and machine commissioning on new machine
• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair
• Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction
• Responsible to prepare and submit progress service & maintenance report
• Ensure all service is complete within standard procedure
• To provide leads and information to After Market Sales team on consumables & contract
• Collaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements
• To perform other ad-hoc duties assigned from time to time
• Diploma/Degree in Electrical Engineering
• 2-3 years in service experience, preferably in the air compressor industry
• Valid Driver’s License & GDL License
• Preferably candidates who are good at written and spoken Mandarin, will be an advantage
• Knowledge on compressed air systems will be added advantage to this application
• Strong player who is analytical, self-motivated and customer-oriented
• Operating knowledge of Microsoft office software
• Effectively communicates verbally and in writing with customers and co-workers
• Able to read wiring schematics and diagrams for all equipment
• Make equipment installations, evaluate equipment problems and make service decisions where
• Direct service/warranty administration and the distribution of all technical materials. Prepare warranty
• Take part in training and personal development of Service personnel and oversee technical service
• Lead the serviceability and maintainability aspects of new product development
• Lead all aspects of service readiness and support for ORV products
• Simplify the serviceability of our ORV products such that they are maintenance free or can easily be serviced by the consumer or dealer, resulting in technicians being able to diagnose issues quickly and accurately, resulting in “fixing it fast” and “fixing it right the first time”
• Publish a finalized version of the Serviceability Specification at or before Gate 2 on all new projects that has been reviewed and agreed upon by the entire cross functional team. To accomplish this task ensure that Service is an active member of all new project teams starting at or shortly after Gate one
• Represent the Service Department on all product development projects; provide information on new product development with regard to service
• Work with Design Engineering, Quality, and Manufacturing Engineering to eliminate service issues during design; maintain expertise about PDP, service technologies, manufacturing processes, quality processes, and the design process
• Ensure flat rates are available for new products and that they are kept up to date for all products
• Serve as THE go to person for all ORV serviceability and maintainability issues (new product development and existing field issues)
• Provide input to owner’s, service, and parts manuals, as well as other product technical resources such as dealer training material
• Lead development of special tools required to service ORV products
• Work with ORV Electrical Engineering to ensure Polaris Digital Wrench diagnostic software is updated to support new and existing products
• Attend and be an active member of all ORV product team meetings
• Lead bulletin/field campaign execution and service related communications
• Represent the Service Department in Post Sales Surveillance activities to identify potential issues for the ORV product line
• Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network
• Maintain communication with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing and Quality, communicating information on product problems
• Manage all aspects of the Bulletin Field Execution Process
• Provide assistance to resolve escalated customer and dealer inquiries
• Assist with procurement credits from vendors
• Obtain an industry leading position in PP100 (for serviceability) and dealership service NPS scores
• Responsible for special projects and reports for maintaining a high quality service reputation for Polaris products and for maintaining good customer relations
• Work within the Technical Service and Warranty team to standardize service processes
• Maintain comprehensive service knowledge of Polaris products
• Other responsibilities, as assigned
• 5 - 7 years of engineering experience
• Excellent communication and problem-solving skills
• Proficient at Excel and data presentation
• Strong product and industry knowledge
• Customer contact and knowledge of retail service operations
• Strong mechanical background and practical experience
• Experience in the manufacturing environment
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Troubleshoot, investigate, and resolve technical problems
• Execute and manage sales activities on parts including Powder Gun Dolly System
• Collect potential new project and report to Sales team to enhance sales opportunity
• Establish and maintain ongoing positive relationships with customers to develop secure and develop their future business
• Monitor and resolve recurring problems to ensure ongoing customer satisfaction
• Create clear and well structured reports
• Inform immediately responsible/ involved department and supervisors about problems
• Assist Sales department to market and sell equipment products to the customers
• University degree or above technical or electronic engineering or related field
• At least 3 years related experience in capital equipment service relevant industry, Customer field hands on experience are also required; working experience in MNC is preferred
• Highly motivated and self disciplined; self-motivated, customer-oriented
• Good command in English both verbal and oral, Strong computer operation skill
• Have strong ability to work independently under pressure
• Good interpersonal and communication skill
• Identify, investigate and analyze product quality/service problems in Kia vehicles
• Coordinates the preparation of all work related to the publication of TSB and SA
• Lead IQS/VDS activities associated with their specific model line
• Coordinates and executes go and see activities with KMC, NAQC and other subsidiary’ personnel
• Executes product audits through a combination of in plant audits as well as Port of Entry (POE) audits
• Manage communication activities
• Experience with and/or affinity for BT/VR/Multi Media or similar systems preferred
• Builds scripting solutions to automate platform setup
• Excellent C#, C++, C, .NET or Java coding skills
• Capable of technical deep-dives into service design, operating systems, networking, storage, monitoring, and capacity planning
• Exceptional problem solving skills and excellent verbal and written communication skills

Related Job Titles

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• Service Engineer

5 Amazing service engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

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Service engineer: resume samples & writing guide, employment history.

• Document service and repair activities
• Follow safety procedures and regulations
• Comply with all applicable codes and regulations

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• Troubleshoot and repair equipment, machinery, and systems
• Maintain accurate records of service and repairs
• Install, configure, and test new systems and equipment
• Provide technical support and advice to customers
• Interact with customers to determine service needs
• Monitor and adjust system parameters as needed
• Diagnose and resolve technical issues
• Train customers on equipment use and operation
• Perform preventive maintenance on equipment and systems
• Identify and order necessary parts and supplies

Professional Summary

• Prepare and submit service reports

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

service engineer Job Descriptions; Explained

If you're applying for an service engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

service engineer

• Collect the information from customer and arrange the technical team (software/hardware) to maintain entire system, repair the isolated faults and manage upkeep. 
• Diagnosed technical problems, reported issues and suggested solutions.
• Supervise technical team to ensure success.
• Managed software documentation by testing and validating the accuracy of all new applications to ensure user-friendliness and productivity.
• Upgrading the POS system when the customer request.
• Prepared reports of service team performances and presented them to board.
• Received and processed cash of office outcomes such as machine transporting charges, safety performance charges and travel expend with responsibility.
• To establish service standards of efficiency, minimum wastages and maximum utilization of resources (Machines, Material and Manpower).
• Leads special projects of Maintenance and Warranty Department for the enhancement or modifications as process, following through to their successful completion.
• Establish safe working procedures for all areas of operations and ensure its implementation to keep accidents to the minimum and reduce downtime.
• Generated weekly audits and reports to ensure the accuracy of the employee data.
• Installation of Micromatic Machine tools products in Area Bangalore 
• Troubleshooting and breakdown maintenance of machines
• co ordination with principals for actual field problems and resolution to customer satisfaction 
• Schedule and execute AMC with customer 

senior service engineer

• Handling and doing preventive maintainence for Endoscopy systems
• Attending and Resolving Breakdown calls for Gastroenterology Modalities with faster response
• Cracks huge AMC,Repair Sales,Accessories sales Target with regular basis from Installation base of West bengal
• Providing CDS trainings to customers at Site
• Organising Nurses and Technician’s Training Program and Facility Visit of Biomedical,Purchase people at Workshop
• Supervising the service operations at Jharkhand 
• Application support (whenever required)

sr. service engineer

• Ensuring competition of all long pending issue 
• Handling the project team and ensuring the proper compltion of all on going projects
• completed successfully projects at Serum Pune, Lupin ltd, Ciron Drugs, Korten ltd, Neon Laboratories, Cadila healthcare Goa, Wockhardt Dubai.
• Product Specialization: Specialize in Environmental Monitoring products by Beckman coulter US, AES France , Pharmagraph Acquisition systems UK 

service engineer Job Skills

For an service engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Programming
• Circuit Design
• Electrical Engineering
• Telecommunications
• Troubleshooting
• Industrial Maintenance
• Electronics
• Systems Analysis
• System Design
• Mechanical Engineering
• 3D Modeling
• Quality Assurance
• Software Development
• Algorithm Design
• Data Structures.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your service engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your service engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Train customers on equipement use and operaton
• Comply with all applicable codes and regulatons
• Identify and order neccessary parts and supplies.
• Idintify and order neccessary parts and supples
• Perform othr duties as assigned
• Interact with customers too determin service needs.
• "I have been to the store."
• I havve been too thhe store.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

service engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an service engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Northrop Grumman Recruitment Team

I am a results-driven Service Engineer with 1 years of experience in Engineering. I am excited to submit my application for the Associate Service Engineer role at Northrop Grumman, where I believe I can make a valuable contribution to your team.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Quality Control to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Associate Service Engineer role. I am looking forward to a future where we work together to drive this organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Service Engineer Resume Sample

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Work Experience

• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Analyze and provide advices for customers’ existing equipment status and recommended replacement schedules
• Understanding of selling techniques and Eaton’s capabilities
• To handle work orders
• Pre and post-sales support
• Solve straight-forward issues, challenges and problems within field of specialization
• To Install instrument as per the guideline of GDPMS
• Schedule preventive maintenance & carry out PM on schedule
• To achieve or exceed the service revenue set for the Financial year
• Resolve the problems stated by the users of instruments
• Train our customer for self-maintenance of instrument and share the knowledge about our BD products
• Clear and concise communication with colleague and supervisor in order to help team reach business objective
• Prepare service documents to inform service channel of product issues
• Interact as required with other ATI departments to resolve cross-functional issues
• Travel (extensive at times) and write field contact reports as required
• Provide timely, accurate and cost effective technical assistance/problem identification and resolution to Allison personnel, Distributors, Dealers, Original Equipment Manufacturers and customers
• Make recommendations to resolve concerns with product, documentation, systems etc
• Follow product concerns from beginning to conclusion, maintain file of documentation, if required report issue to CPIT

Professional Skills

• Strong interpersonal skills. Excellent verbal/written communication skills
• Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions
• Demonstrated problem solving and analytical skills, including experience defining problems collecting data and drawing valid conclusions
• Exposure or skills with coding (C#, PowerShell, TSQL, other…), technical competence and strong analytical skills in this area critical
• Strong interpersonal & communication skills, especially influencing skills
• Demonstrated problem solving and analytical skills, including experience defining problems,collecting data and drawing valid conclusions
• Strong written and oral communication skills, negotiation techniques and presentation skills

How to write Service Engineer Resume

Service Engineer role is responsible for technical, english, interpersonal, analytical, customer, troubleshooting, computer, microsoft, leadership, basic. To write great resume for service engineer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Service Engineer Resume

The section contact information is important in your service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Service Engineer Resume

The section work experience is an essential part of your service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Service Engineer resume experience can include:

• Strong written and verbal communication skills Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
• Demonstrated problem solving and analytical skills, including experience defining problems
• Experience and strong coding skills (e.g. C#/C++ etc.)
• Experience with DNS, understanding of OSI model, demonstrated knowledge of service architectures. Great oral and written communication skills
• Be able to travel throughout the UK and ROI, including regular extended stays away from home. Demonstrate excellent interpersonal skills
• Continuous learning mode to constantly upgrade his skills and competencies towards skills excellence

Education on a Service Engineer Resume

Make sure to make education a priority on your service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Engineer Resume

When listing skills on your service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical service engineer skills:

• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers
• Work independently, have effective communication skills, interpersonal and listening skills
• Excellent communication skills and even BETTER LISTENING skills
• Excellent verbal and written communication skills along with presentation skills are required both in Japanese and English
• Good communication skills including a good knowledge of English
• Good networking and strong people skills,

List of Typical Experience For a Service Engineer Resume

Experience for service engineer resume.

• Strong interpersonal skills, eager to continuously learn new technologies, and positive work attitude; excellent customer focus
• Good communication skills and team player, good command of spoken and written English and proficient in MS Office
• Strong scripting and/or coding skills including one or more of the following: C#, PowerShell, VB.NET
• Experience with electro-mechanical troubleshooting skills and problem solving, preferably working on medical equipment
• Experience using PowerShell. Other scripting skills are helpful for automating processes
• Speak, write and comprehend English, including strong technical writing skills
• Strong analytic thinking, team player and learning skills
• Demonstrated experience with diesel engine troubleshooting. Experience helping customers
• Electronics experience including 3 or more years’ experience working with analytical instrumentation, or 3 or more years relevant industry experience
• Demonstrate strong experience in vulnerability scanning platforms like BeyondTrust and Tenable Nessus
• Effective technical writing and interpersonal communication skills
• Electronic & Mechanical troubleshooting skills and experience
• Demonstrate strong experience in WSUS Server, client and architecture
• Excellent communication skills and the ability to explain complex technology facts in a business-compatible language
• Strong interpersonal skills to work with both internal and external customers are also required
• Excellent skills in written and spoken English, other languages are an advantage eg. Finnish
• Fast learner with strong interpersonal skills and positive work attitude
• Administering large-scale UNIX installations and troubleshooting and problem solving skills, including application and network-level troubleshooting ability
• Working in the field to ensure hands on skills are maintained and improved
• Coding skills in C# (required), PowerShell (required) and SQL Server and SQL database (required)
• Programming skills (Assembler, Cobol, JAVA)
• Programming skills in Perl to perform complex automation in a large-scale environment
• Writing skills to develop training materials from engineering documents
• Scripting, or automation skills
• 2+ scripting and coding development skills including one or more of the following: PowerShell, VB.NET, T-SQL, Python or C#
• Prior experience reviewing and analyzing Contact Center solutions, while making suggestion for design improvements and strategy roadmaps
• Experience designing and building Private, Hybrid, and Public Cloud solutions with experience working with Windows Azure Pack (WAP)
• Effectively walks customers through printhead repair training and low-level ink testing
• Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment
• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint and Projects
• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
• Leadership skills: Sound problem resolution, judgment, negotiating and decision-making
• Troubleshooting product issues over the phone - problem solving skills
• Accurate and concise written communication skills, documenting call details for invoicing and knowledge base construction
• Software development or service engineering experience including 2 years of experience with Powershell, C#, or similar language
• Relevant job related experience including software and electronic support or solution experience within the ship or ship yard commissioning field
• Most applications run on Windows but Linux is helpful. Primarily debugging, looking at logs and SQL skills
• Network, Server and client hardware commissioning skills (cabling, switches, firewalls, computers, replacement of HD, video cards, (re)configuration of RAID)
• Proven experience in delivering industry-leading technical solutions
• Basic electronics skills (PCB testing & troubleshooting)
• Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment
• Experience in service engineering, as well as experience with modern engineering practices
• Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Project
• Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Projects
• Service engineering experience with strong analytical problem solving
• Effectively engaging with and managing Contractors within areas of your responsibility
• Demonstrate experience in managing a credential management system
• Presents self in a professional manner while interfacing effectively with customers and coworkers
• Strong experience in a scripting language such as PowerShell, Python, or Perl
• Good experience in testing of protection relay and others
• Strong ability to learn, strong personal drive and interest in developing self
• A strong mechanical or electrical aptitude with maintenance and troubleshooting experience on our range of underground equipment
• Strong experience in trouble shooting hardware related issues (HDD’s / JBODS, firmware issues, driver issues, environmental issues)
• 2) Good English skill of reading technical material
• Proven troubleshooting experience in a complex Live Site/Production environment
• Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
• High level of competencies like: interpersonal skills, problem solving, task orientation etc
• Years of experience: Generally requires (5+) years related experience, particularly within Electronic Engineering
• Proven experience dealing with hyper-scale data systems and architectures
• Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
• Experience in selling process. Proven ability to sell value based service solutions to Thermo Fisher Scientific customer base
• Application debugging skills to assist developers who have no QC or production access and who are dependent upon CTS to assist when problems arise
• Experience with Linux (RHEL) and extensive system administration background and experience in serving and data systems
• This requires the possession of a valid state driver’s license and good driving record
• Extensive experience with new product commercialization process (preferably hardware/software engineering experience)
• Project management / scheduling skills
• Proven ability to take initiative and deal with ambiguity and changing priorities
• Strong experience in trouble shooting hardware related issues
• Previous experience in a similar service engineer role with specific Ricoh training with pro experience as well as Kyocera MFD's
• Strong experience with transformer E & Cand trouble shooting

List of Typical Skills For a Service Engineer Resume

Skills for service engineer resume.

• Experienced in use of Excel spreadsheets for tracking workflow and recording test measurements. Strong written and verbal communication skills
• Electrical skills and mechanical fault finding skills
• Strong written and verbal communication skills Strong analytical
• Above average interpersonal skills, communication and leadership skills
• Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL
• Excellent communicator, both verbal and written, good interpersonal skills, and team player
• Demonstrate a strong knowledge of customer service skills
• Effective verbal and communication skills. Experience drafting work communication to internal and/or external customers
• Computer skills (MS Office skills)
• Good interpersonal and communication skill, good computer operation skill
• Excellent interpersonal skills with the ability to quickly develop effective internal and external relationships
• Good learning ability and communication skills, have the initiative and good team spirit
• Excellent interpersonal and group dynamic skills, strong written & verbal communication and presentation
• Good problem solving, troubleshooting, communication, and collaboration skills Successful track record of driving projects through the completion
• Excellent crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change
• Leadership skills and good in building working relationship within and outside the team
• SOLID troubleshooting skills and the ability to troubleshoot software, hardware and networking issues
• Strong technical writing skills with focus on procedural documentation and troubleshooting guides
• Excellent technical problem-solving/troubleshooting skills, with the ability to diagnose problems through systematic analysis
• Excellent coding, debugging and analytical skills
• Solid design and problem-solving skills, with a bias for quality and engineering excellence
• Good problem solving, troubleshooting, communication, and collaboration skills
• Strong troubleshooting and problem-solving skills in a multi-vendor, geographically diverse environment
• Demonstrated leadership skills, including project management, and ability to work collaboratively with team members to obtain team goals
• Strong organizational skills. Capable of managing multiple tasks
• Good phone and remote troubleshooting skills
• A team player with strong problem solving skills and task oriented
• Strong coding skills in C#, PowerShell, Python and T-SQL
• Good keyboard skills and working knowledge of Standard Applications
• SKILL: Has a substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks
• Excellent customer service, listening and verbal communication skills
• Excellent SQL programming and administration skills
• Good PowerShell programming skills
• Excellent analysis fundamentals and robust troubleshooting skills
• Good IT skills including the use of Outlook and the ability to work with a laptop and smart phone.Desirable
• Good IT skills including the use of Outlook and the ability to work with a laptop and smart phone
• Excellent engineering skills across peripheral, server, LAN and WAN technologies
• Good communication skills, result-oriented and with team-spirited, initiative working attitude and high motivation
• Superior planning and coordination capabilities and self reliance. Good interpersonal and communication skills
• Transfer of technical know-how, information, experience and skills engineers
• Proven capability to effectively work in teams, collaborate,
• Excellent interpersonal, communication, leadership, and analytical skills
• Strong interpersonal & communication skills, self motivated,able to work in a team,
• Excellent project/program management skills with great attention to detail
• Effective communication skills and boundary less behavior — ability to present ideas clearly and concisely
• Excellent written and verbal skills for a variety of audiences
• Good communication skill with customer with more than 2 years' UPS field service experience
• Excellent written and oral communications skills in English language
• Work independently and exhibit excellent time management skills
• Good interpersonal and communication skills to interact customers and stakeholders at various levels
• Excellent computer skills (i.e., MS Office, ACAD, Windows)
• Strong PC skills (e.g. Word, Excel, Lotus Notes, etc.)
• Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C# Moderate
• Demonstrate complex troubleshooting skills, and deep knowledge of owned services running, and working with engineers and vendors to resolve issues
• Strong critical thinking and exceptional problem solving and analytical skills
• Good communication skills, liaising with customer support, production planning, production management team and external customers
• Software development experience in building scalable online services and debugging skills
• Project management skills including excellent judgement and decision making abilities
• Conducts familiarization on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

List of Typical Responsibilities For a Service Engineer Resume

Responsibilities for service engineer resume.

• Effectively prioritize work and manage time
• Strong understanding and proven working knowledge of Active Directory, DNS, XML, .Net Framework, Debugging, TCP/IP and Keynote/Gomez monitoring tools
• Be a lifelong learner always building your skills as new and interesting developments occur
• Proven experience of developing and maintaining positive customer relationships
• Proven experience of working with local distributors or commercial partners
• Effectively communicate (via voice, email, and chat) with all layers of stakeholders, from executive leadership to end user customers
• Working with a highly skilled team of engineers to deliver revolutionary improvements to the cloud and scale them
• Experience providing service/maintenance support on aircrafts (e.g, troubleshooting aircraft testing or repair)
• Management products, including investigation of problems being experienced at customer sites
• Experience reading and understanding technical specifications
• Functions as an effective, contributing member of the service engineering and quality teams to help solve problems and improve processes
• Good understanding of 1phase and 3phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming
• Experience in sevicing/repairing industrial equipment
• Experience of installing and maintaining instrumentation within the Biotechnology industry
• Active and pleasant personality with analytical skill, positive thinking, patient, service-minded, team player and willing-to-learn
• Experience designing and implementing systems that manage at least medium scale systems
• Key technical strengths include an solid understanding of building scalable service provider and enterprise network infrastructures
• Experience using Servicing Access Control, CCTV, GENT fire systems and alarm systems
• A combination of software engineer, service engineering, or service operations experience
• Experience in Operations/IT and managing 100’s of servers
• Experience or related certifications and formal training with Azure services or Amazon Web Services
• Experience with monitoring platforms such as CMA, SCOM, AppInsights, etc
• Experience leveraging data to influence your peers and support your position
• Experience with monitoring platforms like CMA, SCOM, etc
• Maintains company assets ( tools, inventory, laptop computer, etc.) in good and working condition
• Good team player and willing to deal with customer
• Experience of managing small team. (Technicains)
• On-job UPS servicing experience
• Assure that all service equipment (vehicles, test equipment, tools, etc.) meet calibration specifications, and that these items are in good working condition
• Maintain good working relationship with the Company sales representatives or agents, and assist them when needed to help with customer issues or opportunities
• Min 2-3 years working experience in acmv system
• Diploma in Mechanical/Instrumentation Engineering with at least 3 years of related experience, preferably in instrumentation, process or service industry
• Relevant working experience in foreign companies
• Represent the Company in a professional manner ensuring Company’s good image and that the customer is given the best possible service
• Experience of training customers/ distributors/ commercial partners would be beneficial
• Customer relations/interfacing experience
• Experience as a Service Operations, or Service Engineer, directly supporting Development and Test in a product team environment
• Good knowledge of IIS 6 or above as well as web services to aid in troubleshooting and installations
• A good standard of technical ability in technical service / manufacturing assembly
• BS in computer science or 3 years’ service engineering experience
• Experience in data structures, algorithms and complexity analysis
• Practical knowledge and experience with Chromatography and Mass Spectrometry systems
• Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead
• Prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements
• More than 3 year work experience in equipment industry
• With at least 2-3 years of work experience in the related field and/or in the same industry is an advantage
• Solid understanding of SQL queries (T-SQL), Excel, and Visual Studio Online
• Diploma in Mechanical / Instrumentation Engineering with at least 3 years of related experience, preferably in instrumentation, process or service industry
• Aggressive in building a strong rapport with customers, vendors, and internal associates
• Build relationships and share experiences and knowledge throughout the organization
• ITIL/MOF style Incident and/or Problem Management experience
• Experience as a lead role in an Operations Center or equivalent
• Good knowledge on control valves, control and instrumentation
• Provide technical specialist leadership and coordination for the Service team and plan activities in a timely and cost-effective way
• With at least 2 years of work experience in the related field and/or in the same industry is an advantage
• Experience with Microsoft Office (Excel, Word & PowerPoint)
• Knowledge or experience in the use of statistical techniques
• Maintain and operate machinery for tools (drill press, lathe and mills)
• Taking full responsibility in delivering service projects on an end to end basis by acting as the Project leader
• Instructing and training customers in all aspects of proper bearing installation, maintenance and damage diagnosis/prevention practices
• Reporting of any follow up on outstanding service jobs, submission of weekly working time sheet
• Working Knowledge of TBS systems Specializing in PLC / Scada
• Understanding of engineering analysis tools, statistical methods and project management tools
• Maintaining a presence and ever improving relationship with major customers through a regular schedule of service calls
• Assisting the Service Team Lead for inspecting on site and site activities as directed
• Reviewing customers systems and recommending services/solutions to improve security, service, and reliability
• Training and development of customers and NTN personnel relating to NTN products
• Understanding of instrumentation and configuration tools, software knowledge is advantageous
• Completing risk assessments for all work on customer sites
• Performing simple to complex repairs and services in LC, LC -MS, GC, GC –MS or bioscience systems

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Field Service Engineer Resume Examples

Writing a resume for a field service engineer job can be a daunting task. It’s important to make sure that your resume reflects your experience, technical skills, and certifications. A strong field service engineer resume should clearly show that you have the knowledge and experience to successfully perform the job. This guide will outline the key points to include in your resume, as well as provide field service engineer resume examples to help you get started. By following this guide, you can make sure that your resume stands out from the competition and lands you the job you want.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Field Service Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced and diligent field service engineer with over 7 years of experience in providing technical support to customers and ensuring the successful implementation of products. An excellent team player with the ability to solve complex problems quickly and efficiently. Adept at managing the customer’s expectations while providing superior service.

Core Skills :

• Troubleshooting and problem- solving
• Excellent communication skills
• Exceptional customer service
• Proficient in a range of technical tools
• Ability to work in a fast- paced environment
• Knowledge of IT systems and networks
• Expert at coordinating resources

Professional Experience :

Field Service Engineer, ABC Solutions, 2017 – Present

• Provide technical support for customers, including diagnosis and repair of product issues
• Respond to customer inquiries and provide assistance in a timely manner
• Assist in the installation of new products and ensure that they are functioning properly
• Train customers on the use of software, hardware and other products
• Monitor and maintain customer accounts to ensure customer satisfaction
• Develop and maintain documentation of all customer service activities

Field Service Technician, XYZ Technologies, 2015 – 2017

• Troubleshoot product issues and provide timely and effective resolutions
• Respond to customer inquiries regarding product troubleshooting and technical support
• Install and configure hardware and software products
• Develop and maintain technical documentation for products
• Coordinate with the sales and engineering teams to ensure that customer requirements are met

Education :

Bachelor of Science in Electrical Engineering, ABC University, 2011 – 2015

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Field Service Engineer Resume with No Experience

Recent graduate with a Bachelor’s degree in Electrical Engineering, looking to start a career as a Field Service Engineer. Possess strong problem- solving skills, excellent communication abilities, and a customer- focused mindset. Seeking to leverage my educational background and knowledge of computer hardware and software to provide service excellence.

• Computer Hardware/Software Troubleshooting
• Electrical Engineering fundamentals
• Customer Service
• Problem Solving
• Communication

Responsibilities

• Troubleshoot and resolve customer issues with hardware and software systems
• Perform on- site repairs and equipment installations
• Work with customers to identify and solve their technical issues
• Keep detailed records of service visits and repairs
• Advise customers on the best technologies and products to meet their needs
• Provide timely follow- up and ensure customer satisfaction

Experience 0 Years

Level Junior

Education Bachelor’s

Field Service Engineer Resume with 2 Years of Experience

An experienced Field Service Engineer with 2 years of experience in the engineering industry and a passion for problem solving. Adept in communication and troubleshooting, I have a strong ability to identify, diagnose and repair technical issues. Self- motivated and positive, I am comfortable working both independently and as part of a team. I am committed to providing excellent customer service and ensuring customer satisfaction.

• Design and engineering: Expertise in designing and engineering of systems and machines.
• Diagnostics and troubleshooting: Ability to identify and solve technical problems using both practical and technical knowledge.
• Communication: Excellent verbal and written communication skills.
• Leadership: Ability to lead and motivate a team.
• Problem- solving: Proven track record of quickly identifying and resolving technical issues.

Responsibilities :

• Installing and servicing mechanical and electrical equipment
• Performing routine maintenance, inspections and repairs
• Assisting customers with technical issues
• Troubleshooting and diagnosing problems with mechanical and electrical systems
• Keeping accurate records of all service calls
• Interacting with customers to ensure satisfaction
• Maintaining a clean and safe work environment

Experience 2+ Years

Field Service Engineer Resume with 5 Years of Experience

Experienced and highly motivated Field Service Engineer with over 5 years of experience in providing technical support, maintenance, and installation of various products and systems. Skilled in troubleshooting and identifying solutions for various issues and providing exceptional customer service. Possesses strong communication skills and the ability to effectively manage and prioritize multiple tasks. Committed to providing timely and reliable service that exceeds customer expectations.

• Technical Knowledge: Proficient in the maintenance and installation of complex products and systems, with strong understanding of both hardware and software components.
• Problem Solving: Skilled in troubleshooting and diagnosing technical issues and identifying effective solutions with minimal disruption.
• Interpersonal: Exceptional ability to communicate effectively with customers, provide exceptional customer service, and establish rapport.
• Time Management: Highly organized and efficient in managing and prioritizing multiple tasks while maintaining focus and accuracy.
• Installing, operating, and troubleshooting a variety of products and systems
• Diagnosing and resolving technical issues in a timely manner
• Performing maintenance, upgrades, and repairs on systems and products
• Coordinating with customers in order to effectively meet their needs
• Providing documentation and reports for technical work performed
• Ensuring compliance with safety protocols and procedures

Experience 5+ Years

Level Senior

Field Service Engineer Resume with 7 Years of Experience

I am a Field Service Engineer with seven years of experience providing technical support to clients in various industries. I possess excellent communication, problem- solving, and customer service skills and have a track record of consistently delivering outstanding results. My experience involves troubleshooting, providing training and guidance, and performing installations and repairs. I am highly proficient in the use of a variety of engineering tools and software, and I have the ability to identify and repair complex problems. I am confident that my skills and experience make me a great fit for the Field Service Engineer role.

• Technical support
• Troubleshooting
• Problem- solving
• Customer service
• Installation and repair
• Training and guidance
• Engineering tools and software
• Diagnose and troubleshoot complex technical problems
• Provide onsite and phone support to customers
• Perform installation and maintenance of product systems
• Develop and document processes and procedures
• Train customers on the use of products
• Provide guidance to customers on operating best practices
• Produce detailed reports and records of maintenance activities
• Monitor customer feedback and suggest solutions and improvements

Experience 7+ Years

Field Service Engineer Resume with 10 Years of Experience

Highly motivated and dependable professional with more than 10 years of experience as a Field Service Engineer. Proactive problem solver with the ability to troubleshoot, diagnose, and repair electrical, mechanical and software issues on a variety of products. Experienced in providing excellent customer service, training, evaluating and supervising personnel. Detail- oriented with excellent verbal and written communication skills as well as an aptitude for learning new technologies.

• Excellent knowledge of electrical, mechanical and software engineering
• Experienced in providing customer service, training and supervising personnel
• Highly competent in troubleshooting, diagnosing and repairing products
• Strong problem solving, analytical and communication skills
• Good organizational and multitasking ability
• Proficient in MS Office, AutoCAD and various diagnostic tools
• Installing, maintaining and repairing a wide range of products and systems
• Evaluating various products, components and systems for performance and reliability
• Providing training and technical support in person and over the phone
• Collecting data and preparing reports for management
• Calculating estimates for resources and parts for repairs
• Performing administrative duties such as updating service records, preparing invoices and maintaining records
• Assisting with troubleshooting, diagnosing and repairing issues

Experience 10+ Years

Level Senior Manager

Education Master’s

Field Service Engineer Resume with 15 Years of Experience

Experienced Field Service Engineer with 15 years of experience providing technical support and maintenance services to a variety of customers. An expert in troubleshooting and resolving technical issues of all kinds, with a proven track record of providing excellent customer service. Possesses excellent critical thinking and problem- solving skills and an ability to quickly adapt to ever- changing technologies. Highly organized, detail- oriented, and driven by a commitment to excellence.

• Technical Troubleshooting
• Customer Support
• Adaptability
• Attention to Detail
• Excellent Written & Verbal Communication
• Ability to Work Independently & as Part of a Team
• Project Management & Logistics
• Knowledge of Networking, Operating Systems, & Computer Hardware
• Responding to customer service inquiries and providing technical support
• Troubleshooting technical issues and resolving customer complaints
• Installing, configuring, and testing hardware, software, and network systems
• Analyzing customer needs and providing appropriate technical solutions
• Ensuring customer satisfaction with the quality of the products and services provided
• Documenting and monitoring customer feedback and preparing reports
• Establishing and maintaining effective relationships with customers
• Maintaining accurate inventory of spare parts and other materials
• Developing and implementing protocols and procedures for maintenance and service

Experience 15+ Years

Level Director

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What should be included in a Field Service Engineer resume?

A field service engineer is responsible for providing on-site technical support and equipment maintenance for clients. They must have strong communication, technical problem-solving, and customer service skills in order to effectively meet customer needs. When creating a resume for a field service engineer, there are certain key elements that should be included to showcase the candidate’s best qualifications for the job.

• Objective statement: A clear, concise objective statement that outlines the candidate’s experience and qualifications for the specific field service engineer position should be included at the top of the resume.
• Professional summary: A professional summary should be included near the top of the resume to provide an overview of the candidate’s relevant experience and qualifications.
• Technical Skills: Field service engineers must possess a variety of technical skills, such as knowledge of computer hardware, software, and networking. These skills should be highlighted prominently on the resume.
• Education: Education should be listed on the resume and should include any relevant certifications or degrees.
• Work Experience: A field service engineer should include any relevant work experience on their resume. This should include the name of the employer, the position held, and a description of the duties and responsibilities performed during the position.
• Customer Service Skills: A field service engineer must possess excellent customer service skills in order to effectively interact with clients. This should be highlighted on the resume.
• Problem-solving Skills: Field service engineers must possess strong problem-solving skills in order to quickly diagnose and repair equipment. This should be highlighted on the resume.
• Teamwork: Field service engineers must be able to work effectively in a team environment. Any experience working in a team should be included on the resume.

What is a good summary for a Field Service Engineer resume?

A good summary for a Field Service Engineer resume should highlight your experience in the field and include any educational credentials that could be relevant. It should also mention any certifications you have, as well as any technical skills or specializations you possess. Finally, the summary should be tailored to the job you are applying for, highlighting the most relevant aspects of your experience for the employer. For instance, if you are applying for a job that requires knowledge of specific technologies, make sure to include this detail in your summary. By doing this, you can show the employer that you have the skills and qualifications they are looking for.

What is a good objective for a Field Service Engineer resume?

Are you a Field Service Engineer looking to create a standout resume? A well-crafted objective statement is a great way to showcase your skills and experience to employers in the field. Here are some tips for crafting an effective objective for a Field Service Engineer resume.

• Highlight your technical expertise. As a Field Service Engineer, you should be sure to emphasize your technical skills and experience, such as working with complex machinery, troubleshooting, and problem-solving.
• Emphasize soft skills. Your technical expertise may be your greatest asset, but employers are also looking for Field Service Engineers who have strong communication and interpersonal skills. Be sure to emphasize your ability to work with a variety of stakeholders and build relationships.
• Demonstrate your leadership ability. Employers want to hire Field Service Engineers who can take initiative and lead projects. Showcase your proven leadership experience in your objective statement.
• Showcase your problem-solving skills. Field Service Engineers must be able to troubleshoot and diagnose complex problems in order to effectively service equipment. Make sure your objective statement highlights your ability to solve problems quickly and efficiently.

By following these tips, you can craft an effective objective for your Field Service Engineer resume that will help you stand out from the competition.

How do you list Field Service Engineer skills on a resume?

Writing a resume can be a challenge, especially when trying to list your skills as a Field Service Engineer. As a Field Service Engineer, you need to have a unique blend of technical knowledge, customer service, and problem-solving skills to be successful. To help you highlight the most important skills to include on your resume, here are a few tips and suggestions.

• Research what skills employers are looking for: Before you start writing your resume, take some time to research the skills employers are looking for in a Field Service Engineer. Use job postings, industry websites, and other resources to get a better understanding of the skills employers are looking for when hiring for this position.
• Highlight technical skills: As a Field Service Engineer, you need to have a good understanding of technology, so make sure to highlight your technical skills on your resume. Include skills such as troubleshooting, computer networking, software installation, and repair.
• Showcase problem-solving skills: Employers want to hire someone who can solve problems quickly and effectively. Include skills such as problem-solving, critical thinking, and analysis on your resume to show employers that you can get the job done.
• Demonstrate customer service and communication skills: As a Field Service Engineer, you need to be able to communicate with customers and explain technical information in a way they can understand. Include customer service and communication skills on your resume to demonstrate that you are a great communicator.

By including the right skills on your resume, you can show employers that you have the skills and experience necessary to be a successful Field Service Engineer.

What skills should I put on my resume for Field Service Engineer?

A Field Service Engineer is responsible for delivering on-site repairs, maintenance, and installations of equipment. To be successful in this role, there are a few key skills that should be listed on your resume:

• Technical Knowledge: Field Service Engineers must have a broad knowledge of electronics and a deep understanding of the equipment they are servicing. They should be knowledgeable of a variety of software and hardware, as well as common operating systems and troubleshooting techniques.
• Communication Skills: Field Service Engineers must be able to communicate effectively with clients and other technicians. They must be able to explain technical information in a clear and understandable way.
• Problem-Solving: Field Service Engineers must be able to think on their feet and use creativity to solve complex issues. They must be able to identify the root cause of problems and quickly develop innovative solutions.
• Customer Service: Field Service Engineers must be able to handle customer inquiries, manage customer expectations, and establish positive relationships with clients.
• Time Management: Field Service Engineers must be able to prioritize tasks, manage their time efficiently, and complete assignments on schedule.

By including these essential skills on your resume, you will be able to demonstrate to employers that you have the skills and abilities necessary to be successful as a Field Service Engineer.

Key takeaways for an Field Service Engineer resume

When crafting a resume as a field service engineer, it is important to include key elements that will ensure you stand out from the competition. As a field service engineer, you are a skilled technician and problem-solver, so you want to make sure your resume reflects your technical and interpersonal skills. Here are some key takeaways to consider when putting together a resume for a field service engineering role.

• Focus on your technical knowledge and skills. As a field service engineer, your technical skills and knowledge are essential for the job. Make sure to highlight your experience working with a variety of equipment, as well as any certifications or specific technical language you are proficient in.
• Describe your customer service experience. As a field service engineer, customer service is an important part of the job. Describe any customer service experience you have, such as troubleshooting customer issues, providing technical support, or dealing with customer complaints.
• Highlight your problem-solving abilities. Field service engineers need to be able to work through challenging problems. Make sure to emphasize any problem solving you have done in the past, such as identifying root causes of an issue and developing solutions.
• Showcase your safety record. As a field service engineer, safety is of the utmost importance. Showcase your safety record, such as any safety certifications or any safety protocols you have implemented.

By including these key elements in your resume, you can ensure that you stand out from the competition and make an impact on potential employers. With the right resume, you can make a strong case as to why you are the perfect candidate for a field service engineer role.

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Service Engineer Resume Samples

This page provides you with Service Engineer resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Service Engineer resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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Service Engineer Resume Samples

The job description of the Service Engineers is to service various machinery that is basically used in large industries. Though the job duties vary widely on industry setting, the following tasks are commonly mentioned on successful Service Engineer Resume  – service and repair all types of machinery, planning the servicing work in advance, delegating work to team members, making detailed report of each and every repair done, ensuring that the parts replaced are appropriate, servicing to improve efficiency of machines, conducting safety checks , keeping an eye on inventory stockings, and inspecting all machines to check for faults and maintenance.

As a Service Engineer, candidates need to project these skills – ability to manage budgets, lead team and liaison with suppliers; have the potential to understand the functions and procedures of Engineering concepts, team working skills, the ability to negotiate, people management skills and good reasoning abilities. Mechanical or Electronics Engineering students often find jobs as Service Engineers, though this post is open to technical diploma holders too.

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Service Engineer Resume

Objective : An accomplished, resourceful and goal-driven professional with a comprehensive engineering background in the telecom industry. Strong foundation knowledge of electronics and industrial engineering principles. Strong leadership abilities, with proven expertise in team and employee management.

Skills : Microsoft Office tools, Installation, Testing and commissioning,maintenance,.

Description :

• Increased organization's effectiveness by managing various operational & capital projects.
• Assessed & improved overall quality and efficiency as per client specification and standards while enforcing safety Increased operational efficiency through review of operational documents and charts to determine inconsistencies and inefficiencies.
• Checked all the mobile components and assured there was no signal loss at airport.
• Responsible for maintenance of the mobile equipment on site.
• Coordinated involvement of client & third part inspection to facilitate project delivery.
• Ensured superior quality control by providing on site assistance with final job installation.
• Projects Simulated a project of McDonalds reviewing the wait time and accomplishing tasks to decrease it using the Rockwell Arena software for Simulation.
• Contributed for achieving ease of household applications for physically challenged using wireless EEG (Electroencephalography) by sensing user emotions as a project for Human Factors Engineering(HFE).

Field Service Engineer Resume

Objective : Deep understanding of international standards and protocols regarding audio, video and metadata in TV signals, conditional access, video transcoding, IP Networking, ASI, WDM, SDI transport streaming, server administrator, SAN storage networks, and filed-based automation workflows. In addition, I can plan and perform maintenance of electronic, optic and mechanical equipment, failure analysis, customer support, help desk, system monitoring, maintenance schedules, acceptance testing, quality control, equipment integration, project management and technical documentation.

Skills : Laptop, Mac and iPhone.

• Responsible for technical assessment and engineering solutions for electronic security systems in high-security government agencies, airports, and industrial facilities throughout Mexico.
• Such systems include tomographic scanners, X-ray machines, metal detectors, explosives and narcotic detectors, non-invasive personal scanners, and biometric access control systems.
• Immediate response to equipment failures and executing corresponding repairs on site.
• In charge of personnel for installation and commissioning of heavy-weight electronic equipment.
• Applying radiation and chemical safety protocols to validate the optimal operation of the security system.
• Preventative maintenance, replacing electrical and mechanical spares and overall system testing.
• Monitoring and calibration of the system performance.

IT Service Engineer Resume

Objective : Dedicated, motivated and dynamic electromagnetically professional with four years of hands-on supervisory experience on locomotive project at Pakistan Railways under the supervision of Elector Motive Diesel Inc. Quality assurance/quality control and testing of power and distribution transformer experience in Trans Fab Ltd. Offers unique combination of skills demonstrated through result oriented maintenance , troubleshooting, installation, testing and commissioning, of electromagnetically and control system equipment.

Skills : Microsoft Office.

• Traveled globally for equipment installations, upgrades, troubleshooting, and efficiency improvement.
• Provided on- and off-site customer training, and trained all personnel levels on installed equipment.
• Secured customer loyalty and retention through strategic relationship building and communications.
• Conducted 24-hour on-site customer support for equipment prototype.
• Interfaced equipment with cartooning devices, and integrated with online computer systems or programmable logic controllers as needed.
• Delivered debugging and electrical troubleshooting when necessary.
• Consistently requested by customers for special projects.

IT Customer Service Engineer Resume

Summary : Detail-oriented and a great listener, able to take and understand complicated instructions, able to work safely and efficiently in a high pace work environment, works well under stress related situations, reliable and loyal.

Skills : Microsoft Office, Solidworks/ CAD, Troubleshooting Mechanical, Electrical, Pneumatic, And Hydraulics Systems., C++.

• Install, operate, and upgrade systems at customer sites in North America and Mexico.
• Perform all mechanical, electrical, and pneumatic troubleshooting and integration while making sure the product is working properly and poses no danger to the customer and other employees.
• Analyze, evaluate, and diagnose complex electro-mechanical software, PLC, other software and application problems independently.
• Provide aid, support, and training to our customers in professional manner.
• Read schematics, electrical drawings, system diagrams, and utilize electronic media.
• Communicate effectively through emails and company phone.
• Turn in expense reports and detailed service reports.

Professional Service Engineer Resume

Summary : Opportunities to enhance my skills and where my work would be properly recognized. Willing to work as a key player in challenging and creative environment.

Skills : Microcontrollers, Industrial Robotics, C++, Java, HTML, PLC.

• Troubleshoot mechanical and electrical problems pertaining to energy management control systems and heating, ventilation, and air conditioning systems.
• Analyze and report problems and suggestions of enhancements required for optimum building performance.
• Design and install EMCS network server, workstation and controllers.
• Write customized programs per sequence of operation and design graphics for interface.
• Perform scheduled maintenance and system backup therefore increasing up time and reducing cost.
• Supervise project installation and commissioning including subcontractors and technicians.
• Inspect electrician's and technician's installation and work and verify mechanical system to designer specification and make suggestion when necessary.
• Perform project cost analysis to maintain profitability.

Senior Field Service Engineer Resume

Summary : Over seven years as a Field Service Engineer and am looking for a new opportunity in my career. Having worked closely with national managers within the service delivery system, I believe that I would be a strong asset to your organization.

Skills : Microsoft Offce, Microsoft OS, PC Hardware, Laptop Hardware, Laserjet Printers, Designjet Printers, Inkjet Printers.

• Assisted business and home users of multiple computer systems with their software, hardware and networking problems.
• Performed depot and warranty work on systems that came into the service center.
• Maintained a working relationship with our corporate customers to ensure that their maintenance needs were met for their computer systems.
• Worked closely with the customer every step of the repair procedure to minimize stress for them.
• Demonstrated high quality, results-driven, prompt, attention to detail, and professional customer service and support to get the customers confidence in technical advice and directions.
• Worked closely with our service partners to maintain the high level of service that they expect for the owners of their product.
• Processed the new repairs into the service center.
• Getting the proper information from the customer to help facilitate a speedy repair of their computer and giving them information to help lower their anxiety level about the repair process.

Clinical Field Service Engineer Resume

Summary : Clinical Field Service Engineer is responsible for the design, development and maintenance of field service equipment and systems for the clinical and non-clinical areas.&nbsp;

Skills : Analog and digital electronics design, Analog or mixed-signal.

• Responsible for initiating and working service calls to successful conclusion.
• Tracked remote sensor and PLC data of control system performance for daily report distribution.
• Directly conferred with customer management to report the status of service calls, and drive improvements.
• Addressed unique field issues, many with demanding logistical obstacles.
• Verified correct functioning of remote actuators and sensors.
• Advised field techs and site managers on hardware faults and procedures to replace defective hardware and restore ready state.
• Directed on-site personnel in resolving network connectivity problems.

Junior Field Service Engineer Resume

Summary : Having spent most of my career thus far as an aviation maintenance and engineering professional, looking for a change. Looking for something new and different, preferably something that will allow me to pursue an interest in data and statistical analysis.

Skills : Read Blueprints.

• Inspection of assembled production equipment, to ensure proper installation.
• Inspection of all operating parts to ensure proper operation within expected tolerances.
• Tune and troubleshoot equipment for proper operation.
• Interact with internal and external project managers during field projects.
• Clearly and professionally interact with customer, regarding status on a daily basis.
• Able to determine tools and equipment required to perform scope of job.
• Perform routine maintenance on motor electric production equipment, and assist in establishing preventative maintenance schedules with customer.
• Assemble, align, and install motor electric production equipment as necessary.

Quality Service Engineer Resume

Headline : Solutions-oriented technical professional with extensive experience in customer support, troubleshooting, repair and maintenance of CNC Electrical Discharge Machines. Rebuilt EDM machines to include complete teardown, inspection and repair, reassembly and testing. Trained other service engineers in repair, maintenance, modifying and installation of the CNC electrical discharge machine tools.

Skills : Microsoft Server, Vmware, Linux Servers, Cisco firewalls, routers, and switches, IT Manager, System Administration, Computer hardware design.

• Supervising the Service Network in N &S Americas countries.
• Arrangement & Implementation of Service and Field Activities related to Centrifugal Equipment.
• Performing Start-Up and Commissioning, Maintenance and Repair of Centrifugal Equipment.
• Planning and Scheduling Preventive Maintenance for the Key Customers.
• Equipment Accidents Investigations and Root Cause Failure Analysis.
• Training a Service Personnel of the Customers and Partners.
• Improved Customers Satisfaction in Technical Support and Assistance.
• Completed Commissioning and Equipment Hand-Over for the Engineered Equipment.

Field Service Engineering Technician Resume

Objective : Managed large and small networks, teams of IT specialists, and have a working knowledge of the Information Technology requirements for many types of business. I would like to continue evolving my Information Technology skill set by working at a higher level, possibly IT management again, but still keeping end user needs as a primary priority. I enjoy working on high level projects like: life cycle management, disaster recovery, systems integration, network development, and server architecture.

Skills : Autocad, Solid Works, C++, Labview, Microsoft Dynamics.

• Oversee the reconditioning and manufacturing process of customer mechanical equipment.
• Customer equipment includes motor and gear couplings, gearboxes, and large mill pinon stands.
• Procedures include teardown, inspection, evaluation, manufacturing, rebuilding, and testing.
• Evaluate the condition and perform failure analysis on equipment Work with engineering team to provide design and manufacturing improvements.
• Write a technical report for quotation detailing dispositions, manufacturing and repair work scope.
• Assist as part of a team to reverse engineer components for complete manufacturing.
• Provide support for non-conformances in the manufacturing process.
• Provide technical and field service support for customers.

Summary : Willing to enter in a highly reputed telecom industry to accomplish work that is intellectually challenging and be a part of the organization in achieving goals and objectives. Given an opportunity, I will never let it slip by.

Skills : Clear communication with team members and clients.

• Troubleshooting of various models of caterpillar engines.
• Repair of various mechanical faults on caterpillar engines, machines and pumps.
• Overhaul of various models of caterpillar engines and pumps.
• Creating good reports on jobs done per day.
• Was able to satisfy customer within the shortest time limit.
• Overhaul various models of engine with in limited period.
• Motivates other team members to bring out the best in them.
• Key player in the achievement of good contamination control grade.

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Top 17 Field Service Engineer Resume Objective Examples

Updated July 19, 2023 13 min read

A resume objective is a statement at the top of a resume that explains why you are the ideal candidate for the position. It should be tailored to the specific job you are applying for and highlight your qualifications, skills, and experience that make you a great fit. For example, when writing an objective for a field service engineer position, it could include statements such as: “Seeking to use my 3+ years of experience in engineering and customer service to provide excellent technical support and solutions to clients” or “Bringing knowledge of mechanical engineering principles and expertise in troubleshooting complex problems to ensure timely resolution of customer issues”. When writing a resume objective, be sure to focus on how your skills can benefit the company and how you will contribute to its success.

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Top 17 Field Service Engineer Resume Objective Samples

• To obtain a challenging position as a Field Service Engineer where I can utilize my technical expertise and customer service skills.
• To leverage my experience in troubleshooting, maintenance, and repair to provide exceptional field service for customers.
• Seeking an opportunity to work as a Field Service Engineer with an organization that values hard work and commitment.
• To secure a Field Service Engineer role with an organization that values innovation, collaboration, and dedication.
• Looking for a position as a Field Service Engineer to apply my knowledge of mechanical systems and electrical engineering principles.
• To contribute my extensive experience in the installation, maintenance, and repair of complex machinery in the role of Field Service Engineer.
• Aiming to join an organization as a Field Service Engineer where I can use my strong problem-solving skills to ensure customer satisfaction.
• Seeking a position as a Field Service Engineer that will allow me to utilize my excellent communication skills and technical abilities.
• To obtain a role as a Field Service Engineer that will enable me to utilize my expertise in electrical engineering and software development.
• Desire to join an organization as a Field Service Engineer where I can apply my knowledge of computer hardware, networking systems, and software applications.
• Aspiring to become part of an established team of professionals at XYZ Company by obtaining the role of Field Service Engineer.
• Looking for an opportunity to work as a Field Service Engineer with XYZ Company where I can use my strong organizational skills and attention to detail.
• Seeking employment with XYZ Company as a Field Service Engineer so I can make use of my ability to quickly learn new technologies while providing exceptional customer service.
• Applying for the position of Field Service Engineer at XYZ Company so I can combine my technical knowledge with excellent interpersonal skills for successful customer support solutions.
• Eagerly seeking the role of Field Service Engineer at XYZ Company so I may apply my experience in troubleshooting complex systems while providing quality customer service experiences.
• Aiming for the position of Field Service Engineer at XYZ Company where I can effectively combine my technical know-how with superior problem-solving abilities for successful project completion.
• Hoping to secure the role of Field Service Engineer at XYZ Company so I may use both my electrical engineering background and customer service experience in providing outstanding services

How to Write a Field Service Engineer Resume Objective

A field service engineer resume objective is an important part of any job application and should be crafted carefully to make sure it accurately reflects the desired skills and experience. It’s a statement that summarizes why you’re applying for the position and what makes you uniquely qualified for the role. When writing your field service engineer resume objective, there are some key tips to follow in order to make it stand out and show employers why they should hire you.

First, make sure that your statement is concise and clear. You only have a few sentences to make an impact, so be sure to keep it brief while still conveying all relevant information. Focus on your most relevant skills, qualifications, and accomplishments related to the position. Include any certifications or awards that demonstrate your expertise in the field of engineering.

Second, highlight any unique qualities or experiences that may set you apart from other candidates. These could include any specialties or technical abilities that will be useful in this role as well as any customer service or problem-solving skills that would be beneficial to the company.

Finally, don’t forget to show enthusiasm for the job by expressing a desire to contribute positively to the organization with your knowledge and abilities. This will give employers an indication of how serious you are about this opportunity and can help convince them that you’re the best candidate for the job.

By following these tips when crafting your field service engineer resume objective, you can ensure that it stands out from other applicants and shows employers why they should hire you over other candidates vying for this position.

Related : What does a Field Service Engineer do?

Key Skills to Highlight in Your Field Service Engineer Resume Objective

In a competitive job market, having a well-crafted resume can make all the difference. For field service engineers, it's crucial to highlight specific skills in your resume objective that align with the demands of the role and set you apart from other candidates. The objective is often the first thing an employer sees, so it needs to capture their attention while succinctly showcasing your abilities. This section will guide you through key skills to emphasize in your field service engineer resume objective to help you stand out and increase your chances of landing that coveted interview.

1. Troubleshooting

A Field Service Engineer often encounters various technical issues in their line of work. The ability to troubleshoot effectively is essential as it allows the engineer to quickly identify, analyze and solve these problems, minimizing downtime and ensuring customer satisfaction. This skill demonstrates a candidate's problem-solving abilities, technical knowledge, and efficiency, making it highly valuable for a resume objective.

2. Calibration

A Field Service Engineer often works with sophisticated equipment and machinery, which requires regular calibration to ensure they operate accurately and efficiently. Calibration skills are essential in this role as it involves adjusting and fine-tuning these devices to provide optimal performance. Including this skill in a resume objective highlights the candidate's ability to maintain the precision of equipment, thus reducing errors, enhancing productivity, and ensuring customer satisfaction.

3. Soldering

A Field Service Engineer often needs to repair or modify electronic components, which frequently involves soldering. This skill is essential to ensure the proper functioning and longevity of devices. Including soldering in a resume objective demonstrates technical proficiency and attention to detail, qualities that are highly valued in this role. It also shows the candidate's ability to perform delicate tasks that require steady hands and concentration, reducing the risk of damage during repairs.

4. PLC programming

A Field Service Engineer often works with various automated systems and machinery, many of which are controlled by Programmable Logic Controllers (PLCs). Therefore, having PLC programming skills is crucial as it enables the engineer to program, troubleshoot, and repair these systems effectively. This skill is needed for a resume objective to showcase the candidate's ability to handle complex technical tasks, improve system efficiency, and ensure smooth operations. It also demonstrates the candidate's expertise in a key area that is highly relevant to the job role.

5. SCADA systems

A Field Service Engineer often works with complex technological systems in various industries, including manufacturing and utilities. SCADA (Supervisory Control and Data Acquisition) systems are widely used in these sectors for controlling and monitoring equipment. Having skills in SCADA systems means the engineer can effectively manage, troubleshoot, and optimize these systems, leading to improved operational efficiency. This skill is crucial for a resume objective as it showcases the candidate's ability to handle critical control systems, making them a valuable asset to potential employers.

6. Pneumatics

A Field Service Engineer often works with various types of machinery and equipment, many of which operate using pneumatics. Pneumatics is the technology that uses gas or pressurized air to make something work. Having this skill indicates the ability to understand, troubleshoot, and repair pneumatic systems. This is crucial for a Field Service Engineer as they may need to maintain and repair these systems regularly. Including this skill in a resume objective shows potential employers that the candidate has the necessary technical knowledge and hands-on experience for the job.

7. Hydraulics

A Field Service Engineer often works with various types of machinery and equipment, many of which operate using hydraulic systems. Having a skill in hydraulics demonstrates the ability to troubleshoot, repair, and maintain these systems effectively. This can significantly reduce downtime and improve the efficiency of operations for the employer. Therefore, mentioning this skill in a resume objective can highlight an applicant's technical proficiency and commitment to ensuring optimal performance of machinery, making them a valuable asset to potential employers.

8. Robotics

A Field Service Engineer often works with complex machinery and equipment, including robotic systems. Proficiency in robotics demonstrates the ability to install, troubleshoot, maintain, and repair robotic devices. This skill is crucial as it shows potential employers that the candidate has a deep understanding of the technology they will be working with and can handle any issues that may arise on-site. It also indicates that they are capable of keeping up with advancements in this rapidly evolving field.

9. AutoCAD proficiency

A Field Service Engineer often needs to review, interpret, and work from technical drawings, schematics, or blueprints when installing, maintaining, or repairing equipment in the field. AutoCAD proficiency is essential as it allows the engineer to create and modify these documents with precision and efficiency. This skill indicates a strong understanding of technical design principles and attention to detail, which are crucial for success in this role. Including AutoCAD proficiency in a resume objective can highlight the candidate's ability to handle complex engineering tasks and set them apart from other applicants.

10. HVAC systems

A Field Service Engineer often works with various mechanical and electrical systems, including Heating, Ventilation, and Air Conditioning (HVAC) systems. Having this skill is crucial as it demonstrates the engineer's ability to install, maintain, repair, and troubleshoot HVAC systems. This knowledge is essential for ensuring these systems function efficiently in different field locations. Additionally, understanding HVAC systems can help in identifying potential issues or improvements that could enhance system performance and longevity. Therefore, mentioning this skill in a resume objective can highlight the candidate's technical proficiency and commitment to ensuring optimal system operations.

In conclusion, carefully identifying and highlighting your key skills in your Field Service Engineer resume objective is crucial. This not only sets you apart from other candidates but also gives potential employers a clear understanding of your capabilities and how they align with their needs. Remember, the objective is more than just a statement; it's a strategic tool that can effectively market your skills and experience, making you stand out as an ideal candidate for the job. Therefore, ensure to craft it meticulously and professionally to increase your chances of landing the job.

Related : Field Service Engineer Skills: Definition and Examples

Common Mistakes When Writing a Field Service Engineer Resume Objective

When writing a field service engineer resume objective, it is important to remember to avoid some of the common mistakes that many job seekers make. A poorly written objective can be the difference between being hired for a job or having your resume discarded. Here are some of the most common mistakes to avoid when crafting your resume objective:

1. Not tailoring your objective to the specific role or company. A generic, one-size-fits-all approach will not make you stand out from other applicants and could lead to your resume being overlooked. Take the time to research the job you are applying for and tailor your objective accordingly.

2. Being too vague in your objectives. Make sure that you clearly state what type of position you are looking for and how you can contribute to the company’s success in that role. Avoid buzzwords and clichés, as they do not communicate any meaningful information about yourself or why you would be a good fit for the role.

3. Making spelling and grammar errors in your objective statement. Although this may seem like a minor mistake, it can give potential employers an unfavorable impression of you and make them think twice about hiring you. Always proofread your work before submitting it to ensure that there are no typos or grammatical errors present in your resume objective statement!

By avoiding these common mistakes when crafting your field service engineer resume objective, you will increase your chances of making a positive impression on potential employers and landing an interview for the position!

Related : Field Service Engineer Resume Examples

A right resume objective for a Field Service Engineer should focus on the candidate's ability to troubleshoot and maintain complex systems, while a wrong resume objective would simply state the desire to obtain the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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2 Site Reliability Engineer Resume Examples - Here's What Works In 2024

Site reliability engineers work closely with both the development and operations team to ensure that software production remains fast, reliable, and scalable. their main responsibilities include automation, monitoring, and incident response. to become an sre you should have a combination of it and software development skills. if this is your case, read on. we’ll show you how you can optimize your resume to perform better during your job hunt..

Most companies are constantly implementing new features to stay competitive and provide a high-level user experience. However, these changes often affect IT infrastructure and produce downtime and errors, which make the software unreliable. Ideally, applications should follow a service-level agreement, which is a determined level of downtime. 

That’s why the operations team work to protect the IT infrastructure by monitoring errors and implementing new guidelines for the development team. On one hand, we have developers wanting to release new features fast, and on the other hand, we have the operations team trying to keep up with all these changes. 

This is where site reliability engineers enter the game and fill that gap. Instead of having the Ops team monitor infrastructure manually and alert developers, SREs create automation tools that notify developers of possible downtime or errors. This takes some weight off the ops team's shoulders and ensures that developers keep releasing new updates by maintaining the error budget (a threshold of the minimum allowable outages).

Since you’ll spend the majority of your time building automation tools, you should highlight your programming skills on your resume. Include the coding languages and tools you use for automation, such as Ruby or Javascript. Since this is a highly complex role, you should focus on including only technical skills on your resume rather than including soft skills.

Site Reliability Engineer Resume Templates

Jump to a template:

• Site Reliability Engineer (SRE)
• SRE Manager

Jump to a resource:

• Keywords for Site Reliability Engineer Resumes

Site Reliability Engineer Resume Tips

• Action Verbs to Use
• Related Resumes

Get advice on each section of your resume:

Template 1 of 2: Site Reliability Engineer (SRE) Resume Example

Site reliability engineers are also part of the customer service activities, not only because they are contributing to the user experience continuous improvement. Some companies include a site reliability engineer in the technical support team because they are more efficient at proving solutions. They can also gather information from user incidents to develop post-mortem research. Since the majority of your time will be spent on developing tools, you should highlight your ability to write clean code on your resume.

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Tips to help you write your Site Reliability Engineer (SRE) resume in 2024

   mention your expertise in cloud services..

As a site reliability engineer, you should have advanced knowledge of cloud infrastructure to ensure cloud deployment automation. You should be familiar with tools like AWS and Microsoft Azure.

   Demonstrate your familiarity with monitoring tools

Monitoring is a big part of site reliability engineering. As an SRE, you should be constantly monitoring IT infrastructure to be aware of any errors that may arise. Some of the most popular monitoring tools are Prometheus and Solarwinds.

Skills you can include on your Site Reliability Engineer (SRE) resume

Template 2 of 2: sre manager resume example.

SRE managers lead the SRE team by creating policies and strategies to reduce the project’s downtime. They determine the best way to move forward and reduce downtime risks. SRE managers also work closely with other team members, such as operations and software engineers. You should demonstrate deep knowledge of operating systems in your resume.

Tips to help you write your SRE Manager resume in 2024

   indicate your incident response and post-mortem skills..

Incident response is also an important factor in the role of a site reliability manager. This is a set of procedures used for responding to errors or incidents in the IT infrastructure. Post-mortem, on the other hand, is the process of documenting, evaluating, and learning from these incidents to prevent them from happening again.

   Mention your familiarity with Agile principles on your resume.

Agile is a set of principles that improve productivity and scalability in software engineering projects. It is not usually a mandatory requirement, but it’s definitely a plus in your SRE manager resume.

Skills you can include on your SRE Manager resume

We spoke with recruiters and hiring managers at top companies that hire Site Reliability Engineers like Google, Amazon, and Microsoft, to understand what they look for in resumes. Based on their insights and feedback, here are some key tips you should consider when crafting a Site Reliability Engineer resume to increase your chances of landing an interview.

   Showcase your DevOps and automation skills

Site Reliability Engineers play a crucial role in automating processes and leveraging DevOps practices. Highlight your experience with:

• Configuration management tools like Puppet, Chef, or Ansible
• Continuous Integration/Continuous Deployment (CI/CD) pipelines using Jenkins, GitLab CI, or CircleCI
• Infrastructure as Code using Terraform, CloudFormation, or Pulumi
• Containerization technologies like Docker and orchestration platforms like Kubernetes

Quantify the impact of your automation efforts wherever possible. For example:

Automated server provisioning using Ansible, reducing deployment time by 80% and eliminating manual errors.

   Highlight your experience with monitoring and incident response

Site Reliability Engineers ensure systems are reliable and available. Show your expertise in:

• Setting up monitoring and alerting using tools like Prometheus, Grafana, Nagios, or Datadog
• Defining SLIs, SLOs, and SLAs for services
• Incident management and postmortem analysis
• Troubleshooting and root cause analysis in complex distributed systems

Avoid generic statements like:

• Responsible for monitoring systems
• Handled incidents

Instead, provide specific examples:

Implemented Prometheus and Grafana to monitor key metrics, reducing MTTR by 60% through proactive alerting and faster issue identification.

   Demonstrate your programming and scripting abilities

While Site Reliability Engineers may not be writing production code, they often develop tools and scripts to automate tasks and troubleshoot issues. Showcase your programming skills in languages commonly used in SRE:

• Python for scripting and automation
• Go for systems programming and building tools
• Bash/Shell scripting for Linux/Unix administration
• Java, C++, or other languages based on the tech stack of your target companies

Provide concrete examples of how you used these skills, such as:

Developed a Python script to automate log analysis, reducing manual effort by 90% and enabling faster issue identification.

   Emphasize your experience with cloud platforms

Many companies are adopting cloud platforms for their scalability and flexibility. Highlight your experience with major cloud providers:

• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Microsoft Azure

Mention specific services you've worked with, such as:

• AWS EC2, S3, Lambda, ECS/EKS
• GCP Compute Engine, Cloud Storage, Cloud Functions, GKE
• Azure Virtual Machines, Blob Storage, Azure Functions, AKS

Showcase how you used these platforms to build scalable and reliable systems, like:

Migrated on-premises infrastructure to AWS, leveraging EC2, S3, and EKS to improve scalability and reduce costs by 40%.

   Include your contributions to performance and scalability

Site Reliability Engineers ensure systems can handle growth and perform optimally. Show your impact on:

• Capacity planning and resource provisioning
• Load testing and performance tuning
• Caching and content delivery network (CDN) optimizations
• Database performance and query optimization

Use metrics to demonstrate the results of your efforts:

Implemented caching and CDN optimizations, reducing page load times by 50% and improving Google PageSpeed score from 60 to 95.

Avoid vague statements like:

• Improved system performance
• Optimized database queries

   Showcase your collaboration and communication skills

Site Reliability Engineering is a collaborative role that involves working closely with development teams, operations, and other stakeholders. Highlight your experiences:

• Collaborating with cross-functional teams to implement SRE best practices
• Communicating complex technical concepts to non-technical stakeholders
• Mentoring and training team members on SRE methodologies
• Participating in incident postmortems and sharing lessons learned

Provide concrete examples of your collaboration and communication skills:

Collaborated with development teams to implement chaos engineering practices, improving system resilience and reducing customer-impacting incidents by 80%.

Remember, recruiters value candidates who can work effectively in a team and communicate clearly.

Writing Your Site Reliability Engineer Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the most prominent element in your header, making it easy for recruiters to identify whose resume they're reviewing. Follow these tips:

• Use a larger font size for your name compared to the rest of your header details
• Place your name on its own line
• Consider using a different font style that's easy to read and stands out

Here's an example of a well-formatted name in a header:

John Doe [email protected] | 123-456-7890 | New York, NY | linkedin.com/in/johndoe

2. Include essential contact details

Make it easy for recruiters to get in touch with you by providing key contact details:

• Professional email address
• Phone number
• City and state of residence
• LinkedIn profile URL

You can place these details on a single line, separated by vertical bars or bullet points. For example:

[email protected] | 123-456-7890 | New York, NY | linkedin.com/in/johndoe

Avoid cluttering your header with too many details. A physical address is no longer necessary, especially if you're applying for remote SRE positions.

3. Optionally include your target job title

If you have space, consider adding your target job title in your header. This helps frame your resume and lets recruiters know your career focus. For example:

John Doe Site Reliability Engineer [email protected] | 123-456-7890 | New York, NY | linkedin.com/in/johndoe

However, avoid cramming in multiple job titles or buzzwords, as it can look cluttered and unfocused. Stick to a single, specific job title that aligns with the position you're applying for.

  Summary

A resume summary, also known as a professional summary or summary statement, is an optional section that sits at the top of your resume, just below your name and contact information. It provides a brief overview of your professional background, skills, and accomplishments, giving hiring managers a quick snapshot of what you bring to the table.

While a summary is not a mandatory component of a resume, it can be particularly useful for Site Reliability Engineers who want to highlight their most relevant qualifications and experiences upfront. This is especially true if you have a diverse background or are making a career change. However, it's crucial to avoid using an objective statement, as these are outdated and focus more on what you want rather than what you can offer the employer.

To learn how to write an effective resume summary for your Site Reliability Engineer resume, or figure out if you need one, please read Site Reliability Engineer Resume Summary Examples , or Site Reliability Engineer Resume Objective Examples .

1. Tailor your summary to the specific SRE role

When crafting your summary, it's essential to align it with the requirements and responsibilities of the specific Site Reliability Engineer position you're targeting. This means incorporating relevant keywords and phrases from the job description, such as specific technologies, methodologies, or certifications.

For example, if the job description emphasizes experience with cloud platforms like AWS or GCP, be sure to mention your proficiency in these areas. Similarly, if the role requires knowledge of infrastructure as code (IaC) tools like Terraform or Ansible, highlight your experience with these technologies.

• AWS Certified Site Reliability Engineer with 5+ years of experience optimizing and scaling high-traffic web applications on AWS. Proficient in Terraform, Ansible, and Kubernetes, with a proven track record of improving system reliability and reducing downtime.

2. Quantify your achievements and impact

To make your summary more impactful, include quantifiable achievements that demonstrate the value you've brought to previous organizations. This could include metrics like uptime percentages, incident response times, or cost savings achieved through optimization efforts.

Avoid making vague statements or using generic buzzwords that don't provide concrete evidence of your skills and accomplishments. Instead, be specific and use numbers to back up your claims.

• Experienced Site Reliability Engineer with a proven track record of success. Skilled in troubleshooting and problem-solving, with a passion for delivering high-quality results.

While this summary mentions some relevant skills, it lacks specificity and doesn't provide any measurable achievements. Here's a better example:

• Site Reliability Engineer with 7+ years of experience maintaining 99.99% uptime for critical applications. Implemented automated monitoring and alerting systems that reduced incident response times by 50% and saved the company $200K annually in infrastructure costs.

3. Showcase your soft skills and leadership abilities

In addition to technical skills, Site Reliability Engineers often need strong communication, collaboration, and leadership abilities to be successful in their roles. While you shouldn't explicitly list soft skills like "team player" or "strong communicator" in your summary, you can demonstrate these qualities through your accomplishments and experiences.

For example, if you've led cross-functional teams or collaborated with developers and stakeholders to implement new reliability initiatives, mention these experiences in your summary. This shows hiring managers that you have the interpersonal skills necessary to thrive in an SRE role.

Results-driven Site Reliability Engineer with 6+ years of experience leading cross-functional teams to improve system performance and reliability. Collaborated with developers and product managers to implement chaos engineering practices, resulting in a 35% reduction in critical incidents and a 20% improvement in MTTR. Passionate about fostering a culture of continuous improvement and knowledge sharing.

  Experience

Your work experience section is one of the most important parts of your resume as a site reliability engineer. It's where you'll showcase your technical skills, problem-solving abilities, and the impact you've made in previous roles. Here are some key tips to make your work experience section stand out:

1. Highlight your technical skills

As a site reliability engineer, you likely have experience with a variety of tools and technologies. Make sure to showcase the ones that are most relevant to the job you're applying for. For example:

• Implemented and maintained CI/CD pipelines using Jenkins, Git, and Ansible
• Developed and maintained monitoring and alerting systems using Prometheus, Grafana, and PagerDuty
• Automated infrastructure provisioning and configuration management using Terraform and Puppet

By highlighting your technical skills, you'll show potential employers that you have the expertise they're looking for.

2. Quantify your impact

Whenever possible, use metrics to quantify the impact you've made in previous roles. This will help potential employers understand the value you can bring to their organization. For example:

• Reduced application downtime by 50% by implementing automated failover and disaster recovery processes
• Improved application performance by 25% by optimizing database queries and caching mechanisms
• Increased deployment frequency from once per month to multiple times per day by streamlining CI/CD pipelines

If you don't have access to specific metrics, you can still use numbers to give a sense of scale, such as the number of servers you managed or the size of the team you worked with.

3. Showcase your problem-solving skills

Site reliability engineers are often called upon to solve complex problems quickly and efficiently. Use your work experience section to showcase examples of how you've done this in the past. For example:

Troubleshot and resolved a critical production issue that was causing intermittent outages for a key customer-facing application. Identified the root cause as a memory leak in a third-party library and implemented a patch to fix the issue, resulting in a 99.99% uptime for the application.

By highlighting your problem-solving skills, you'll show potential employers that you have the ability to think critically and work under pressure.

4. Show your career growth

If you've been promoted or taken on increasing levels of responsibility in your previous roles, make sure to highlight this in your work experience section. This will show potential employers that you have the ability to learn and grow within an organization. For example:

• Site Reliability Engineer, Acme Inc., 2018-2022
• Junior Site Reliability Engineer, Acme Inc., 2016-2018

Instead of listing your titles chronologically, consider grouping them together to emphasize your career growth, like this:

• Promoted to Senior Site Reliability Engineer in 2020
• Promoted to Site Reliability Engineer in 2018

  Education

The education section of your site reliability engineer resume should be concise and highlight your most relevant academic achievements. List your degrees in reverse chronological order, with the most recent one first. Include the name of the institution, degree earned, and graduation date.

1. Highlight relevant coursework

If you're a recent graduate or have taken courses directly related to site reliability engineering, consider listing them under your degree. This can demonstrate your knowledge and skills in areas such as:

• Distributed systems
• Cloud computing
• Networking and security
• Automation and scripting

However, avoid listing every course you've taken. Focus on those that are most relevant to the job you're applying for.

2. Include certifications and training

In addition to your formal education, include any relevant certifications or training you have completed. These can help demonstrate your expertise and commitment to staying up-to-date in the field. Some examples include:

• AWS Certified DevOps Engineer
• Google Cloud Certified - Professional Cloud Architect
• Certified Kubernetes Administrator (CKA)

Be sure to list the full name of the certification and the year you earned it.

3. Keep it brief for senior roles

If you are a senior site reliability engineer with many years of experience, your education section should be brief. Hiring managers will be more interested in your work history and accomplishments. For example:

Bachelor of Science in Computer Science University of Example

Avoid listing outdated or irrelevant degrees, such as:

Associate of Arts in English Literature Community College of Example, 1995

Action Verbs For Site Reliability Engineer Resumes

If you want to demonstrate a tangible result of your value, you should mention your achievements on your resume. You can talk about how you reduced the downtime of a particular project or how your SRE techniques enhanced the development process. 

However, it is important to use the appropriate words on your resume. That’s why action verbs can be helpful. They will help you express your achievements accurately and concisely, by using one single word. Some examples of strong action verbs for your SRE resume include “automated,” “reduced,”, and “streamlined.” Check out more action verbs below.

• Strengthened
• Standardized
• Troubleshooted

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Site Reliability Engineer Resumes

Skills for site reliability engineer resumes.

Since this is a highly technical career, it’s in the skills section where you should try to stand out. Your SRE resume should demonstrate you have advanced knowledge of operating, systems, databases, and cloud services. That’s why you should include keywords like database management, AWS, or Microsoft Azure. 

You should also mention the techniques you use for reducing downtime and improving the reliability of software development. For example, you can include skills like incident response, continuous integration, and automation. If you want more ideas of skills to include in your SRE resume, take a look at our selection. 

• Docker Products
• Elasticsearch
• Cloud Computing
• Shell Scripting
• Go (Programming Language)
• Python (Programming Language)
• Microservices
• Site Reliability Engineering
• Prometheus.io
• Elastic Stack (ELK)

How To Write Your Skills Section On a Site Reliability Engineer Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Site Reliability Engineer Resumes

This word cloud highlights the important keywords that appear on Site Reliability Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other resumes, planning engineer.

Quality Assurance

Quality Engineer

Site Reliability Engineer Resume Guide

• Site Reliability Engineer (SRE) Resume Example
• SRE Manager Resume Example
• Tips for Site Reliability Engineer Resumes
• Skills and Keywords to Add
• All Resume Examples
• Site Reliability Engineer CV Examples
• Site Reliability Engineer Cover Letter
• Site Reliability Engineer Interview Guide
• Explore Alternative and Similar Careers

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An official website of the United States government

Student Trainee (Chemical Engineering)

This position is in NASA's Pathways Intern Employment Program (IEP) which provides students with opportunities to explore NASA careers and gain meaningful developmental work experience. To learn more about NASA's Pathways Program, click here: NASA Pathways Internship Program Please read the entire announcement before applying.

• Accepting applications

Open & closing dates

08/14/2024 to 08/21/2024

$17.06 - $46.49 per hour

Pay scale & grade

Few vacancies in the following locations:

• Huntsville, AL
• Moffett Field, CA
• Kennedy Space Center, FL
• Cleveland, OH
• Show more locations (2)
• Houston, TX
• Hampton, VA

Telework eligible

Yes—as determined by the agency policy.

Travel Required

Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed

Appointment type.

Internships

Work schedule

Multiple Schedules

Promotion potential

Job family (series).

• 0899 Engineering And Architecture Student Trainee

Supervisory status

Security clearance.

Not Required

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

Bargaining unit status, announcement number.

NSSC-24-PW-12487159-KA

Control number

This job is open to.

Current students enrolled in accredited educational institutions from high school to graduate level. Includes internships, pathways and other student programs.

• This vacancy is open to students pursuing Ceramic Engineering, Chemical Engineering, Chemistry, Materials Engineering, Materials Science, Metallurgical Engineering, Molecular Engineering, Organic Chemistry, ...
• ... Polymer Chemistry, Polymer Engineering, or Welding Engineering majors.
• Work under the guidance of senior engineers/scientists to support NASA mission operations in groundbreaking design, development, test and evaluation, and/or research work of aerospace technologies that align to your academic studies and interests.
• Specific duties will be dependent upon the assigned occupational specialty in preparation for more difficult tasks as a professional trainee after graduation.
• Disciplines include, but are not limited to: Fluid and Flight Mechanics, Materials and Structures, Propulsion and Power, Flight Systems, Data Systems and Analysis, and Operations.
• Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

Requirements

Conditions of employment.

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• At the time you apply for this announcement, you must be a degree or certificate seeking student who is enrolled or accepted for enrollment in an accredited educational institution on at least a half time basis as defined by the institution.
• At the time you apply for this announcement, you must have a cumulative GPA of at least 2.9 on a 4.0 scale (or equivalent).
• The expected start date is January 13, 2025.
• You must be able to work a minimum of 480 hours after your start date and before you complete your academic program requirements.
• Applicants must have a graduation date on or after April 04, 2025.
• If you are selected, you must maintain your enrollment at your current educational institution during periods you are not working at NASA. You must also maintain a GPA of at least 2.9 on a 4.0 scale (or equivalent).
• If you are selected, you will be required to sign a Pathways Participant Agreement which outlines the conditions of employment.
• If you are selected, you will be subject to a pre-employment background investigation or higher level clearance. The level of investigation/clearance may differ and be required based on the duties/location-NASA Center requirements.
• Financial Disclosure, Drug Testing, and/or the Risk Designation for this position may differ and be required based on the duty location/NASA Center requirements.
• Salary Range reflects the lowest and highest salary for the advertised duty locations. Actual salary will be dependent on the NASA duty location for which you are selected.
• Rotational assignments are at management's discretion.
• You will be able to apply for a maximum of 4 duty locations.
• After submitting your application via USAJOBS, you may be notified via email to take additional USA Hire assessments online. Please refer to the "How to Apply" section for important information.
• If you are selected, you must be at least 16 years old at the time of your start date.
• All Pathways interns are expected to report onsite at the time of hire for their first rotation and must work a total of 14 weeks onsite before becoming eligible for remote opportunities.

Qualifications

• For GS-4: Completed at least 30 semester credit hours or at least 45 quarter hours in a certificate program, associate's or bachelor's degree program.
• For GS-5: Completed at least 60 semester credit hours or at least 90 quarter hours in a certificate program or bachelor's degree program.
• For GS-6: Completed 90 or more semester credit hours or 135 or more quarter hours in a certificate program or bachelor's degree program.
• For GS-7: Accepted into a master's or juris doctor program OR in the first year of a master's or juris doctor program.
• For GS-9: Completed 1 academic year* of a master's or juris doctor program OR accepted into a doctorate program OR in the first year of a doctorate program.
• Ceramic Engineering
• Chemical Engineering
• Materials Engineering
• Materials Science
• Metallurgical Engineering
• Molecular Engineering
• Organic Chemistry
• Polymer Chemistry
• Polymer Engineering
• Welding Engineering

Additional information

• Successfully completed an academic course of study with a grade point average (GPA) of at least 2.9 (on a 4.0 scale);
• Complete a minimum of 480 hours of work experience before completing degree requirements;
• Meet the qualification requirements for the position to which they are converted (including any required coursework); and
• Maintain acceptable performance.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Self-Management (Achievement)
• Stress Tolerance
• Best Qualified Category - Applicants who demonstrate a superior level of all evaluation criteria.
• Highly Qualified Category - Applicants who demonstrate a satisfactory level of the evaluation criteria.
• Qualified Category - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

• Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
• College Transcript or Acceptance Letter (please see below for more information)
• Veterans' preference documentation, if applicable : If you are a veteran and you are claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. For spouses claiming derived veterans' preference, proof of marriage is also required. For more information on veterans' preference and possible other supporting documents that you may have to submit, please visit FedshireVets .
• Classified or government sensitive information.
• Social Security Number (SSN)
• Photos of yourself
• Personal information, such as age, gender, religious affiliation, etc.
• Encrypted and digitally signed documents.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click the Apply Online button.
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application.
• Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
• If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
• Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
• Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
• Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
• Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete as assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Agency contact information

NASA's online application process provides step by step guidance to ensure you provide all needed information. If you are unable to apply online, please contact [email protected] for assistance. Be advised - application materials faxed, emailed, and/or mailed to NASA - Agency Wide will not be accepted for this announcement. Once you submit your application package, you will receive an acknowledgement email and be provided regular status updates through USAJOBS. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application, including the invitation to take the USA Hire assessment. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ . If you are found qualified, you may be referred to the hiring manager for further consideration. Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager. If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer. An official, written job offer will be issued once all requirements have been verified.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request

Required Documents

How to apply, fair & transparent.

This job originated on www.usajobs.gov . For the full announcement and to apply, visit www.usajobs.gov/job/804518600 . Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Learn more about

National Aeronautics and Space Administration - Agency Wide

It's never too early to get started! At NASA, you have the opportunity to work and explore careers while still in school. The Pathways Program provides current students with paid work experience, dynamic career development program, and offer the chance for permanent employment at the agency.

Visit our careers page

Learn more about what it's like to work at National Aeronautics and Space Administration - Agency Wide, what the agency does, and about the types of careers this agency offers.

https://www.nasa.gov/careers/pathways-program/

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