volunteer customer service resume

30 Examples: How To List Volunteer Work on a Resume

Volunteering is a great way to acquire new skills, network with professionals, and make a difference in your community. When it comes time to update your resume, incorporating your volunteer experiences may give you a competitive edge. The key is to present your volunteer experience in a manner that highlights the relevant skills you’ve gained and what you’ve accomplished.

Begin by examining the volunteer work you’ve done and identifying the skills that would be most applicable to the job you’re seeking. For example, if you volunteered at an animal shelter, you might have developed strong communication and teamwork skills while coordinating with other volunteers and shelter employees. Or, if you volunteered as a tutor, you could highlight your ability to effectively teach complex subjects and demonstrate expert problem-solving skills.

Identifying Your Volunteer Experiences

Start by making a list of all your volunteer activities, including the organization, your role and responsibilities, and the length of time you were involved. For example:

• Nonprofit Organization A – Volunteer Coordinator (6 months)
• Community Event B – Event Volunteer (one-time event)
• Local Animal Shelter C – Dog Walker (3 months)

As you review your list, consider the skills and knowledge you gained from each experience. This could be anything from project management to customer service or even special skills like event planning or social media promotion.

Next, prioritize your experiences by relevance for the job you’re applying for. This means considering which volunteer activities showcase the most important skills, expertise, and qualities that the employer is looking for. After you’ve identified the most relevant volunteer experiences, it’s time to think about how to present them on your resume. One effective approach is to include a dedicated volunteer work section, ideally located near your professional experience section. This allows you to highlight valuable skills and experiences while also demonstrating your commitment to giving back.

Where to Place Volunteer Work on Your Resume

Main experience section.

Consider placing volunteer work in your main experience section if it relates closely to the job you’re applying for. For example, if you have volunteered at an animal shelter and are applying for a position as a veterinarian assistant, it would be relevant to include this experience with your professional work history.

When listing volunteer work in the main experience section, it should be formatted similarly to your regular employment:

• Organization Name, City, State
• Your role/job title
• Duration (Month Year – Month Year)
• Key accomplishments or responsibilities (use bullet points to make these easier to read)

Separate Volunteer Section

If your volunteer work is not directly related to the job you’re applying for, or if you already have extensive relevant employment experience, it might be more appropriate to create a separate volunteer section on your resume. This section should come after your main experience section, but before the education and skills sections.

In the separate volunteer section, you can still emphasize how these experiences contributed to your personal and professional growth. List your volunteer experiences by following the same format as the main experience section.

Volunteer Work on a Resume: 30 Examples

1. Community Service Volunteer – Organized weekly community clean-up events, managing teams of 20+ volunteers – Coordinated with local businesses for resource contributions

2. Hospital Volunteer – Provided companionship and support to patients, improving their hospital experience – Assisted nurses with non-medical tasks to enhance patient care

3. Animal Shelter Volunteer – Cared for and socialized animals to prepare them for adoption – Implemented a new system for tracking animal vaccinations and health records

4. Youth Mentor – Mentored a group of 10 high school students, providing academic and personal guidance – Developed and facilitated workshops on college readiness and career exploration

5. Event Planning Volunteer – Played a key role in organizing annual charity gala, raising over $50,000 – Managed logistics, including venue selection, catering, and guest list coordination

6. Environmental Conservation Volunteer – Participated in reforestation projects, planting over 1,000 trees – Educated the public on sustainability practices through workshops and presentations

7. Disaster Relief Volunteer – Assisted in rebuilding efforts after local flooding, contributing over 200 hours of service – Distributed food and supplies to affected families

8. Volunteer Tutor – Provided weekly math tutoring to underprivileged students, resulting in a 25% average grade improvement – Created personalized lesson plans and practice exercises

9. Food Bank Volunteer – Organized food drives that collected over 3 tons of food for the local community – Streamlined the food sorting process, increasing efficiency by 30%

10. Special Olympics Volunteer – Coached a team of 15 athletes, leading them to win gold in regional competitions – Coordinated travel and accommodations for team events

11. Habitat for Humanity Volunteer – Contributed to the construction of 5 homes for low-income families – Led a team of volunteers in framing and drywall installation

12. Volunteer Fundraiser – Spearheaded a crowdfunding campaign that raised $10,000 for a local animal rescue – Developed marketing materials and social media strategies to promote the campaign

13. Library Volunteer – Managed book inventory and assisted patrons with locating resources – Organized weekly storytime sessions for children, fostering a love of reading

14. Crisis Hotline Volunteer – Provided empathetic support to individuals in crisis, contributing to a 20% increase in positive outcomes – Completed 60 hours of specialized training in crisis intervention techniques

15. ESL (English as a Second Language) Volunteer Teacher – Taught English to adult learners, helping 30+ students achieve conversational proficiency – Developed culturally sensitive teaching materials

16. Nonprofit Board Member – Served on the board of a local nonprofit focused on youth development – Participated in strategic planning and fundraising efforts

17. Volunteer Translator – Provided translation services for a community health center, improving access for non-English speakers – Translated over 200 pages of health education materials

18. Legal Aid Volunteer – Assisted in providing free legal services to low-income individuals – Conducted legal research and prepared case documents under attorney supervision

19. Volunteer Web Developer – Designed and maintained the website for a local charity, increasing online donations by 40% – Implemented SEO best practices to enhance the site’s visibility

20. Art Program Volunteer – Facilitated art workshops at a community center, inspiring creativity in 50+ participants – Curated a successful art exhibit showcasing local talent

21. Senior Center Volunteer – Organized social activities and outings for seniors, improving community engagement – Provided tech support, helping seniors connect with their families online

22. Volunteer Coach – Coached a youth soccer team, emphasizing teamwork and sportsmanship – Organized fundraising events to support team equipment and travel expenses

23. Public Health Volunteer – Supported public health campaigns by distributing educational materials and organizing community events – Conducted surveys to assess the impact of health initiatives

24. Music Therapy Volunteer – Performed weekly music sessions at a local hospital to enhance patient well-being – Collaborated with therapists to tailor sessions to individual patient needs

25. Museum Docent – Led educational tours, engaging visitors with the museum’s exhibits – Assisted in the development of new exhibit materials and interactive displays

26. International Volunteer – Taught English and basic computer skills in a rural community abroad – Assisted with the development of a local microfinance program

27. Volunteer Social Media Coordinator – Managed social media accounts for a nonprofit, growing the follower base by 500% – Created engaging content that increased audience interaction

28. Literacy Advocate Volunteer – Participated in reading programs at local schools, helping to improve literacy rates – Organized book donation drives to provide resources for underfunded libraries

29. Volunteer Research Assistant – Supported a university research project by collecting and analyzing data – Co-authored a paper on the project’s findings, which was published in a peer-reviewed journal

30. Homeless Shelter Volunteer – Assisted with daily operations at a shelter, providing meals and support to residents – Developed a job search workshop to help residents gain employment

How to Describe Your Volunteer Work

Use action verbs.

It’s important to use action verbs to describe your duties and accomplishments in your volunteer work. This helps create a strong impression on the reader and showcase your proactive nature.

Examples of strong action verbs:

• Collaborated
• Implemented
• Coordinated
• Facilitated

Quantify Your Impact

When describing your volunteer work, try to quantify your impact whenever possible. This helps provide more context and shows the impact of your contributions.

• Coordinated a team of 15 volunteers
• Raised $5,000 for a local charity
• Organized a charity event with over 200 attendees
• Contributed 120 hours of tutoring
• Assisted in the construction of three homes for low-income families
• Led a group of ten in weekly park cleanups
• Mentored 50 students in an after-school program
• Facilitated team-building exercises for 100 employees
• Developed and implemented a new training curriculum
• Served meals to over 500 people in need

Tailoring Your Volunteer Experience to the Job Description

Emphasize the relevant skills you gained during your volunteer experiences by relating them to the job you’re applying for. This helps demonstrate how your volunteer work has prepared you for the position.

• Improved interpersonal communication through tutoring sessions
• Developed leadership abilities as a team coordinator
• Strengthened problem-solving skills as a volunteer mediator
• Enhanced project management abilities by organizing events
• Acquired customer service experience through volunteer receptionist duties
• Gained public speaking skills through community outreach presentations
• Developed multitasking abilities in a busy office setting
• Improved teamwork skills through group collaborations
• Enhanced negotiation skills through sales fundraising efforts
• Strengthened event planning skills by leading committee meetings

Carefully read the job description and make note of the key requirements and skills the employer is looking for. You can then try to match these with your volunteer experiences.

Frequently Asked Questions

What are some ways to present volunteer work on my resume.

You can present volunteer work on your resume in a few different ways, depending on how closely it relates to your desired job and how much experience you have. For example,

• Create a separate Volunteer Work section: This approach is suitable if your volunteer experience is not directly related to your career goals but still demonstrates relevant skills and responsibilities.
• Include volunteer work within your Professional Experience section: If your volunteer experience aligns with your career goals or if you have minimal professional experience, present it alongside your paid positions.
• Highlight related volunteer work under your Skills section: If your volunteer experience helped you gain specific expertise, showcase those skills in your Skills section and mention the relevant volunteer work.

Can you provide a description for including volunteer experience in a resume?

When including volunteer experience in your resume, it’s important to provide details such as the organization’s name, your role or position, the dates you volunteered, and a brief description of your accomplishments and relevant responsibilities. For example:

Volunteer Work

• Provided tutoring in math and English to underprivileged high school students, resulting in improved grades of over 90% of participants.

How should a student with volunteer experience showcase it on their resume?

As a student with limited work experience, emphasizing your volunteer work can demonstrate your skills, initiative, and commitment to potential employers. You can:

• Include your volunteer work in a dedicated Volunteer Experience section, or even within your Work Experience section if it’s directly related to your career goals.
• Highlight key skills gained through your volunteer work in the Skills section, mentioning specific achievements where possible.
• If relevant, mention any leadership roles or significant responsibilities within your volunteer work.

In what manner can I detail my contributions in volunteer positions?

When detailing your contributions, focus on accomplishments and the impact you made through your volunteer work. To do this, use action verbs, quantify results, and emphasize outcomes. For example:

• Organized an annual charity event that raised over $10,000 for children’s educational resources, resulting in a 20% increase in funds compared to the previous year.

Is it beneficial to describe volunteer activities in a resume, and if so, how?

Yes, describing volunteer activities in a resume can be beneficial as it showcases your transferable skills, commitment to the community, and ability to collaborate. To describe your activities effectively:

• Focus on any tasks that demonstrate relevant skills for the position you are applying for.
• Be specific in describing your role, responsibilities, and accomplishments.
• If possible, quantify the impact of your activities, e.g., dollars raised, number of attendees, or percentage improvements.

Are there any specific words or phrases that effectively convey volunteer experiences?

To effectively convey your volunteer experiences, use action verbs and descriptive language that highlights your accomplishments and transferable skills. Examples:

These words can show potential employers that you were actively engaged in your volunteer work and achieved meaningful results.

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• List of 21 Important Technical Skills (with Examples)

Customer Service Volunteer Resume Samples

A Customer Service Volunteer is an individual who freely offers his/her time, labor, experience, and effort to serve in the customer service domain. A well-drafted Customer Service Volunteer Resume mentions the following core duties and responsibilities – understanding and valuing the roles and responsibilities for which they are hired; completing relevant training in the field, cold calling customers, introducing new product and service to customers , handling promotional activities , updating the database, delivering presentations or reports if necessary, and completing all duties as assigned by the management.

Even while the duties may vary from one industry to another, the needed skills are universally common and include the following – a willingness to learn and work as a part of the team, a high degree of professionalism, and the ability to follow instructions, respect and diligence, good time management and reliable transport; and a personable manner. Education requirements vary and depend on the requirement of the employers.

• Resume Samples
• Customer Service
• Customer Service Volunteer

Customer Service Volunteer Resume

Headline : Customer Service Volunteer is responsible for Tracking and managing all aspects of Customer Service including training, support, issues and complaints resolution, Managing all Customer Service related activities within the company's services offerings, Identifying potential customers for future sales to help grow the company's customer base, Acting as a liaison between the sales department and the customer service team.

Skills : Strong Written and Verbal Communication , Advanced in Computer and Microsoft Office Applications, Attention to Detail, Fast Learning, Punctual, Goal Orientated, Team Player, Patient.

Description :

• Greeted customers as they enter the store.
• Offered assistance to all customers who are shopping.
• Found products, prices, availability, and information on product.
• Maintained cleanliness of store, making displays, and stocking new merchandise.
• Showed customers products features, how to care for product, and similar products.
• Resolved customer complaints efficiently and em pathetically.
• Reviewed and analysed sensitive information in medical records in accordance with laws and regulations.

Objective : Customer Service Volunteer with 3 years of experience in Working with Sales to resolve any issues or complaints that are beyond their scope of responsibility, Identifying new products that might further improve our services offerings, Acting as a liaison between Sales and Marketing to help grow our revenue by identifying new business opportunity(s) within our industry(s) of interest, Acting as an expert in the field.

Skills : Microsoft Office, Mac, PC, Customer service.

• Communicated orally and in writing with medical staff, patients, friends and families regarding surgical waiting, medical and records.
• Reviewed and analysed patient needs, provide intake and process patient information for medical procedures.
• Monitored patients and communicate critical information and details to family members.
• Analysed patient data forms to ensure the forms meet hospital procedures and HIPPA regulations.
• Reviewed and analysed files to determine accuracy of data and compliance with procedures.
• Matched corresponding paperwork with account files on report.
• Practised and adhered to the Code of Conduct philosophy and Mission and Value Statement.

Summary : Customer Service Volunteer with 8 years of experience in Providing excellent customer service to public, Providing excellent customer service to members of the company's internal team (internal members), Providing excellent customer service to external customers (external members), Participating in occasional training and workshops to learn new skills and techniques.

Skills : Customer Service, Microsoft Office, Website Management.

• Organised clothes throughout the store.
• Organised and packaged foods in the pantry.
• Provided a full range of customer service services as assigned by the Customer Service Manager or Senior Customer Service Representative.
• Answered emails and phone calls from customers or internal clients.
• Performed basic training on customer service protocols, procedures, and guidelines.
• Assisted with the development of internal training materials when assigned to the team at a senior level.
• Developed website content that is clear, concise, and easy to understand for internal clients and external clients.

Summary : Customer Service Volunteer with 10 years of experience in Providing customer experience to customers in an efficient and effective manner, Participating in sales meetings and training's, Providing support to customers through telephone calls, email, chat-bots or virtual assistants, Communicating effectively with your team members on a regular basis, Supporting your team by providing feedback on work performance.

Skills : Language Spoken Written Read English, Advanced Intermediate Spanish, Problem Solving, Team Leading/motivation.

• Sorted donated merchandise, assisted customers with inquiries and through the point of sales checkout process.
• Maintained cleanliness of merchandise and displays.
• Organised and tracked monetary contributions and donations.
• Answered telephones and respond to inquiries.
• Organised, cleaned, and kept record of shipments.
• Helped assist teacher on marketing sales.
• Participated in regular employee training sessions or attend ongoing training events held by the company (e.g., webinars).

Headline : Customer Service Volunteer is responsible for Performing site surveys and learn about customer needs to determine what can be done to improve customer experience, Working with customers to get them more information on their products or services and help them find solutions, Answering phone calls and emails during evenings/weekends and on weekends.

Skills : Microsoft Office, Customer Service, Bookkeeping, Cash Register And Cash Handling, Telephone, Clerical, Organisation, Project Planning/ Leading.

• Met with students that had complaints about the DECA store RELATED SKILLS Strong organisational and detail-oriented skills.
• Effectively handled multiple tasks simultaneously.
• Demonstrated ability to acquire and apply knowledge rapidly Great communication and people skills Independent work with minimal supervision and contribute to team.
• Performed errands as assigned by the Customer Service Representative Manager or Senior Customer Service Representative.
• Followed best practices in customer service delivery, including interacting with customers on a consistent basis.
• Provided customer service during peak hours such as evenings and weekends.
• Worked effectively with internal resources and external partners (e.g., public relations) to build a reputation for excellence.

Summary : Customer Service Volunteer with 9 years of experience in Developing and implementing a comprehensive customer service program that meets customer needs in a way that maximises satisfaction of customers, Providing coaching, consulting, and training to support the development of a more efficient, effective, trustworthy, and efficient customer service program, Identifying opportunities to improve services in existing programs, including Internet content delivery systems (e.g., web sites), email systems (e.g., Microsoft Exchange), voice mail systems (e.g., Vonage), telephony systems (e.g., AT&T or T-Mobile), or other systems or data centers.

Skills : Microsoft Word And Excel, Cashier, Customer Service, Medical Terminology, Injections, Writing, Communication Written And Oral, Filing, Patient Scheduling, Research.

• Provided training on how to use software products and websites.
• Received the latest news about online advertising campaigns, promotions, and other marketing efforts.
• Helped customers find a solution to their problem or question by providing personalised service.
• Resolved complaints and grievances with customers and other employees.
• Applied for a new account or warranty.
• Changed a product or service.
• Resolved problems related to the products/services provided by the company.

Headline : Customer Service Volunteer is responsible for Following company policies and procedures when interacting with clients (e.g., confidentiality), Creating a positive impression on customers through your knowledge of the company's products and services, demonstrating leadership skills in the face of adversity, by resolving customer issues quickly or helping others resolve them.

Skills : Leadership, Interpersonal Skills, Customer Service.

• Ensured all services are delivered accurately, efficiently and with integrity using appropriate technology solutions.
• Identified new methods for improving services in existing programs.
• Provided exceptional customer service to the clients they serve.
• Responded to inquiries and resolve issues as quickly as possible.
• Used data, analytics and techniques to improve the customer experience.
• Leveraged information from internal systems (CRM) or external partners (customer service partner) to improve customer service.
• Identified new and innovative ways to improve the overall experience with customers.

Headline : As a Customer Service Volunteer, responsible for Providing timely responses to inquiries (e.g., email) or requests for information from customers, Providing high quality customer care by meeting or exceeding expectations in all areas, Repairing or replacing hardware as needed, Providing technical support to business groups and clients.

Skills : Business Management, Interpersonal Skills, Customer Service.

• Provided support for new features, new releases or updates.
• Provided customer service by providing information and assistance to customers in a professional and friendly manner.
• Helped customers solve problems by sharing knowledge and solving problems directly with them.
• Built rapport with customers, grow relationships, increase customer loyalty, and improve satisfaction levels of the customers.
• Shared feedback about customer service experiences through surveys, interviews, or word of mouth.
• Helped companies understand customer needs and experience by conducting surveys on behalf of companies.
• Provided training on best practices for interacting with customers.

Headline : Customer Service Volunteer is responsible for Monitoring, recording, and reporting on the status of accounts, including requests for service and any corrective actions required, Assisting with repairs, programming, or technical support on systems that have been purchased by other customers, Assisting with troubleshooting of issues that cannot be resolved by support staff.

Skills : Supportive Skills, Troubleshooting, Planning.

• Provided quality customer service to customers and internal stakeholders at all levels of our organization.
• Assisted in the development of company policies and procedures, including training, education and outreach materials.
• Supported technical, business and legal issues associated with customer service.
• Provided training to internal staff and external users on best practices in customer service.
• Performed job search activities for potential volunteers including networking events, resume writing and interviewing skills.
• Repaired or replaced hardware as needed.
• Provided technical support to business groups and clients.

Objective : As a Customer Service Volunteer, responsible for Assisting in identifying and resolving problems on new systems when they are purchased by another customer, Helping resolve computer problems involving software that is not fully supported by the company's technical staff, Helping resolve computer problems that require a system administrator to be contacted.

Skills : Administrative Skills, System Management, Service Management.

• Monitored, recorded, and reported on the status of accounts, including requests for service and any corrective actions required.
• Assisted with repairs, programming, or technical support on systems that have been purchased by other customers.
• Assisted with troubleshooting of issues that cannot be resolved by support staff.
• Assisted in identifying and resolving problems on new systems when they are purchased by another customer.
• Helped resolve computer problems involving software that is not fully supported by the companys technical staff.
• Helped resolve computer problems that require a system administrator to be contacted.
• Provided a friendly, helpful service while maintaining confidentiality of client information.

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How to List Volunteer Experience On a Resume [W/ Examples]

Let’s face it - first impressions matter. And when it comes to job search, your resume will be the first impression a potential employer will have of you. 

This begs the question: how do you make your resume stand out in a pile of job applications? 

You try to make every section count. And a particularly beneficial one to have in this regard is volunteer experience.

A volunteer experience section can be a great way to showcase your skills if you’re just starting on your career, or even if you have a work experience gap on your CV. It is also an indicator that you are not just any other money-driven applicant, but also someone who cares about giving back to the community. 

But what is the best way - and time - to include volunteer experience in your resume? That’s exactly what this article will show you.

Read on to find out: 

What is a Resume Volunteer Experience Section?

• When to Include Volunteer Experience in Your Resume?
• How to Include Volunteer Experience in Your Resume?
• How to Get Your Volunteer Experience Section Right?

The volunteer experience section of a resume includes any unpaid work you’ve done that could be relevant to your application. In addition to being an effective way to showcase your professional skills, it also shows that you are a purpose-driven person. The studies speak for themselves - volunteering can open a new path to employment. 

You can list volunteer experience either under the work experience section or as a separate section entirely. Below, we’re going to explain how, exactly, you can do both.

But first, here’s an example of how volunteer experience (as a separate resume section) looks like: 

When to Include Volunteer Experience in Your Resume? 

While having a volunteer experience section in your resume can be an asset, it’s not always going to be useful. There’s value in knowing when volunteering can be relevant in improving your chances to get hired and when it can be dead-weight.  

Here’s our cheat sheet on when to and when not to include volunteer experience in your resume. 

• The company you are applying for emphasizes ‘giving’ as part of its identity. Employees at VMware, for example, are given volunteer hours which they can use instead of doing standard work.  
• You have recently graduated and have no work experience . 
• You have extra space on your resume or an employment gap. 
• You are applying for an NGO, non-profit, or charity organization . 
• The volunteer work is outdated. Volunteer work is awesome, yes, but you want it to be as time-relevant for the recruiter reviewing your application as possible. And experience from a decade ago rarely cuts it.
• You can fill up your resume with more relevant sections, such as paid work and education . As a rule of thumb, the first thing a recruiter notices in a resume is paid experience and education - volunteering experience is just a nice-to-have extra. This means you shouldn’t squeeze in volunteer experience if it means cutting out more important sections from your resume. 

How to Include Volunteer Experience In Your Resume

Now that we went over the whens, let’s go over the most important part - how to include volunteer experience in your resume in a way that highlights your skills and emphasizes your achievements. 

As we mentioned before, volunteer experience can be a section of its own or can count as work experience in some specific cases. 

DO include it as part of the work experience section if: 

• The experience is super relevant to the job you are applying for.
• You have otherwise little paid experience. 

For example, let’s say you’re applying for a job in Journalism, but you’ve never worked as a professional in the field. However, you have plenty of journalism experience from years of volunteering at your university’s newspaper. 

Journalism Experience 

Reading Owl Daily

2017 - 2019

• Volunteering experience as Reporter for the University’s daily newspaper. Covered the News section, as well as handled copy editing. 
• Kept track of the newspaper’s online presence and updated its WordPress site daily. 
• Wrote a total of 50 interviews for two years. 

Now, when your volunteering experience isn’t specifically related to the job you’re applying for, you’re better off creating a separate volunteer experience section and formatting it just like the work experience section:

• Volunteering Position
• Organization You Volunteered For
• Responsibilities & Achievements

If you want your unrelated volunteering experience to stand out, however, simply listing your responsibilities and achievements won’t do. Instead, you want to show how the volunteer experience ties you to the job you are currently applying for.   

Confused? Let us cover an example: 

Say that you have been helping at the local animal rescue center for a year, but now you’re applying for a marketing company. Your volunteer experience is not marketing-relevant, but it can be tailored as such.

Volunteer Experience 

• Helped develop an online platform for stray animals’ adoption that saved 100+ dogs and cats, on behalf of the Animal Rescue Center.
• Wrote copy for the online platform and created banners and brochures to advertise it.  

Keep in mind, though, that tailoring is not something that you have to do all the time - volunteering experience is going to help whether or not it’s related to your field.

If you can tailor it to the job, though, that is, for sure, a big plus.

Volunteer Experience Section Example

Looking for some inspiration? Look no further!

Here’s what a well-crafted volunteer experience section looks like on a resume: 

International Federation Red Cross, France

5/2016 - 5/2017

• Provided presentations about Red Cross programs in the community. 
• Assisted the fundraising team with writing grant proposals. 

Now, if you’re listing your volunteering experience as part of the work experience section, here’s how it could look like if you were applying for a job in the communications field:

Team London Volunteer 

Mayor of London Office

09/2018 - 08/2019

• Supported the implementation of a new external communications strategy.
• Created a new e-newsletter to share with a variety of stakeholders to keep them up to date with internal news and to gain new supporters.  
• Generated visual content for the organization’s social media platform. 

How to Get Your Volunteer Experience Section Right 

There’s more to creating a compelling volunteer experience section than just writing it out. Here are our top 3 tips on including volunteering in your resume the right way:

Tip #1: Follow the Format. 

As we mentioned before, there is a pretty straightforward format one can follow to list volunteering experiences.

Here’s what it looks like:

• Your position and/or title 
• Company/Organization name
• Achievements/Responsibilities 
• Volunteering timeframe 

Tip #2: List Achievements Over Responsibilities. 

When possible, you want to focus more on achievements as opposed to responsibilities in your resume (and this applies to volunteer experience, too).

Here’s what we mean by that:

Let’s assume that you have volunteer experience as a research assistant. The responsibilities are pretty obvious - i.e. compiling and distributing questionnaires, collecting and analyzing relevant data, doing statistical and analytical work, etc. 

The HR knows all this - they’re reviewed hundreds of similar resumes, all of which mention the same responsibilities.

If you, however, focus on showing how you concretely contributed to the research, by say, pointing out that 50% of the data analyzed by you was used to advance it, you’d have told the recruiter something completely new and compelling that makes you stand out. 

Focusing on your achievements, when relevant, is your best chance at giving your resume the upper hand. 

To give you a more concrete example, though, here’s a comparison of achievements done right: 

• Compiled and distributed qualitative questionnaires with a 90% response rate. 
• Completed 50% of the data analysis later used to advance the project’s research. 

However, in some industries, you might have fewer achievements to list than in others. If you volunteered at your local homeless shelter, your day-to-day goal probably wasn’t to distinguish yourself but help others. If that’s the case, listing responsibilities is OK. 

Here’s how that would look like in your resume: 

• Registering homeless people into the shelter.
• Unpacking and distributing food aids. 
• Oversee opening and closing of the shelter 2 times/week. 

Tip #3: Keep It Relevant

Only mention your volunteering experience if they’re recent and relevant .

For example, if you volunteered 5 years back, and since then you have worked several professional roles in your field, you don’t need to go back in time and mention that volunteering experience (even if it was an amazing learning experience).

In such a case, your volunteering experience is neither recent (it happened 5 years ago), nor relevant (you probably learned a lot more from your recent positions).

Key takeaways 

And we’re done! By now, you should know everything on how to include volunteering experience in a resume.

Now, let’s recap all the main points we’ve covered:

• Volunteer experience can be a huge plus to your job application, especially if you are a recent graduate, have a gap in your resume, or are applying to an NGO.  
• List volunteer experience either as a separate section or as work-related experience (if your volunteering experience is related to the job you’re applying for). 
• When listing your volunteering experiences, when possible, include achievements over responsibilities. Responsibilities are what put you on the same plate as all other applicants - your achievements are what set you apart! 

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Expert pointers and recommendations for a fruitful Volunteer job CV.

To secure a Volunteer placement, a strong CV is a vital part of success. Your final file needs to convey your skills and competencies in Customer Service in an apparent and captivating manner, and this can be exhausting for anyone who has limited expertise in making CVs. We are on this page to cure this difficulty and assist you build an outstanding file which will be recognized for certain.

Main Key Skills and Action Verbs for Volunteer

Your expertise in the Customer Service is extremely important to business employers. To be able to present it and secure the liked profession of a Volunteer, you could use action words. You can select anything from the set we have accumulated: materials handling, hipaa regulations, client relations strength.

Key Skills & Proficiencies

Action verbs, volunteer cv phrases to use.

An appropriate resume is a approach to take for candidates in all occupational areas, and Volunteer is no different. Important skills, extensive practical experience, exceptional knowledge - all those things may be found invisible for a hiring manager until you integrate it into your CV. To achieve this successfully, please, adhere to our expert recommendations and be sure to be as evocative as you possibly can, drafting your CV. In order to simplify the process for you, we have accumulated and arranged the most common language you will have to put in your application form: cash register operation, customer checkout, cooking.

Phrases To Use

Best volunteer resume objective examples.

An objective statement, seeking to emphasize the skills and functions you have gained within the period of the Volunteer practice, must be prepared superbly and placed at the topmost part of your resume. Thus you’ll suddenly entice the interest of HR to the most crucial aspects and make your CV impresses. Remember that the skills and expertise you mention ought to suit the requisites of the Customer Service post being discussed.

How To Use Resume Examples To Create A Job-winning Resume

Introduction.

It is no longer news that you need to submit a professional resume if you want to improve your chances of getting the job you crave. In this article, you will find out how resume examples can help you with this challenging task. Over the years, statistics have shown that many job seekers find the act of resume writing difficult. Creating resumes that can win you the job you desire can be challenging, especially if you are writing your first resume. However, thanks to the emergence of information technology, you can now say goodbye to the struggles that come with crafting a resume from scratch. Now, there are a wide variety of tested and proven job-winning online resume samples on different resume builders available for you to choose from. This makes it much easier for you to write resumes that will convince hiring managers to give you the job. As you keep reading this article, you will find answers to the following questions:

• What are Resume Examples?

How do I create my own resume with Resume Examples?

How do professional resume examples work, why do we suggest using resume examples, what are the things i should pay attention to when searching for a resume example, can i edit resume examples according to my needs.

Let's get right into the details!

What are Resume Samples?

As the name implies, they are ideal examples of what resumes in different industries look like. For instance, they provide you with suitable resume structures and recommended details to include in your resume. Additionally, they also show you the most effective way to portray your skills and experience to your potential employer. With the aid of these samples, you can create your resume faster and boost your chances of getting the job that you crave. This is why we have gone all out to show you how you can use them to edge out your competition (other job seekers). You will also discover some key details about resumes. Read on!

If you want to prove to your potential employers that you are the perfect fit for a vacant position, you need to create a perfect resume or cover letter. However, there is good news. You don't need to rack your brain to write a job-winning resume. All you have to do is visit a reliable online resume builder, follow a few simple steps, and best. These resume builders give you access to many ideal examples of industry-related resumes you can easily refer to when creating yours. Resume samples provide you with the perfect guide you need to craft a readable and relevant resume. Here is how you can use them to create your own resume:

• Choose samples with resume formats suitable for a specific job or industry.
• Observe how the names and contact information are included and follow suit
• Include your resume objective or summary, following the pattern
• Take a look at how the skills are highlighted and do the same
• Get keywords from the sample and use them in your own resume
• Mention your education using the structure in the example
• Pay attention to the font style and use the same when creating your resume
• Make sure you proofread your resume to confirm if it aligns with the sample you used

After doing this, you can rest assured that you have created a professional resume.

Before explaining how these examples work, let's clear air. They should not be mistaken for resume templates that are ready-made document format designed to help job-seekers portray their career achievements, skills, education, and work experience to their potential employers in an organized and attractive way. Now, the purpose of an example is to provide you with sufficient context, general best practices, and insight on what a resume for a specific industry looks like. Once you have an idea about how writing a specific or targeted resume works, you can improve the way you write your resume. This is how they work in helping you achieve your goals of writing a job-winning resume.

Here's why we recommend you use them:

• Makes writing a top-notch resume Easier

Most of them are written by resume experts

• Helps you to avoid the mistakes most job seekers make

Saves you time

Makes writing a top-notch resume easier.

Writing a professional resume is easier when you use a resume example. It's no longer a hidden secret that some job seekers know little to nothing about creating a resume or cover letter. If you fall under this category, that's no problem at all. Not everyone is great at putting words on paper. So, don't feel bad because you struggle with this aspect. It isn't all doom and gloom.

Here's what you can do to make things better:

Look for samples of resumes related to the industry or position you are applying for and use them as a guide when writing yours. This will improve your ability to write a job-winning resume quickly.

When you use them, you are simply following a laid-down blueprint on the right way to write a resume suitable for any industry. This is because the options you will find on resume builders are crafted by resume experts. These experts possess vast knowledge about the do's and don'ts when it comes to writing a resume. They understand perfectly well what hiring managers look out for when they screen job resumes. For this reason, they ensure that the examples they make available to you on the resume builders are easy to read and well-formatted. They make it possible for you to draw the attention of any employer to your skills, experiences, and accomplishments. You can be sure that writer's block is a thing of the past when you use them as your guide. And the best part is this — you will be able to create a resume that will leave a lasting impression on your potential employers.

Helps you to avoid the mistakes that most job seekers make

One way to avoid the mistakes that most job seekers make is to use a guide for writing resumes. According to experts' opinions, most job seekers make spelling and grammatical errors. In the eyes of your potential employers, these mistakes are red flags that can prevent you from getting the job you crave. Using examples to create your own resume can help you cut out mistakes because you need to pay attention to every detail. By doing this, you can avoid the errors your competitors will likely make in their resumes. This gives you the upper hand.

Writing a resume from scratch takes a lot of time. But it gets better when you use samples because you get to save yourself a few minutes or hours of brain-racking. All you have to do is find a resume ideal for the industry of your choosing and use it to your advantage. Besides saving you time, you won't need to go through as much stress as you would have if you had to start from scratch.

Making a decision to use examples when crafting your resume is one step in the right direction. But before you settle for an example, here are a few things you should consider during your search:

• Ensure they are industry-related resume
• The resume format (Chronological, Functional, or Combination Resume Format). Make sure it is the perfect fit for the position you are applying for.

When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry. You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers. If you want to pull this off easily, you can edit samples of resumes. The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title. Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth. It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company. With the aid of this guide, you can easily draw the attention of the company's management to your skills, dedication, knowledge, and expertise. Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use. This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.

Final Words

So far, we have shared with you all you need to know when using these helpful tools to create your resume. It's now up to you to use all we have shown and explained to you to your advantage. Remember, although writing a great resume can be tasking, you can rest assured that if you use samples on industry-related resumes the writing experience will be much easier. We wish you success in your job hunting.

Targeting other Customer Service? See one of our examples:

• Appointment Setter
• Beverage Server
• Bilingual Customer Service Representative
• Call Center Representative
• Call Center Agent

Most popular Resume Examples:

Learn from people who have succeeded in their job hunt

• Restaurant Waitress
• Junior Java Developer
• Car Salesman
• Medical Billing Specialist
• Front Desk Associate
• Member Service Representative
• CRM Manager
• Meter Reader
• Store Clerk
• Customer Service Support
• Fitness and Recreation

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Resume Examples

August 19, 2024

15 Customer Service Resume Examples

Getting a new gig in customer service doesn't have to be hard. Just take a quick look at these customer service resume examples for inspiration.

Resume Examples and Guide For

Customer Service

Recent Graduate Customer Service Resume

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• What's the Best Education for a Customer Service Resume?

What Are the Best Hard Skills to Add to a Customer Service Resume?

What are the best soft skills to add to a customer service resume, what are the best certifications for a customer service resume, tips for an effective customer service resume, how long should i make my customer service resume, what should the focus of a customer service resume be.

A well-crafted resume can be your ticket to landing that dream job . Whether you're just starting out or looking to advance your career, this comprehensive guide offers a variety of customer service resume examples tailored to different experience levels and industries. We'll also provide expert guidance on crafting each section of your resume to showcase your unique skills and experiences. Let's dive in and explore how you can create a standout customer service resume that will catch the eye of hiring managers.

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Entry-Level Customer Service Resume Examples

This recent graduate customer service resume example is perfect for recent graduates looking to break into the customer service field. It highlights relevant coursework, internships, and part-time jobs that demonstrate customer service skills.

Mason Walker

[email protected] - (555) 123-4567 - New York, NY

Enthusiastic recent graduate seeking an entry-level customer service position to apply strong communication skills and passion for helping others.

Customer Service Intern

06/2022 - 08/2022

New York, NY

• Assisted customers with product inquiries and purchase decisions
• Resolved customer complaints and escalated complex issues to management
• Maintained organized and clean store environment

Campus Bookstore Assistant

New York University

09/2021 - 05/2023

• Provided excellent customer service to students and faculty members
• Processed transactions and managed inventory
• Assisted with textbook rentals and returns

Bachelor of Arts - Communication

University of Anytown

09/2019 - 05/2023

Anytown, USA

• Relevant Coursework: Interpersonal Communication, Business Writing, Public Speaking, Consumer Behavior

Strong verbal and written communication • Active listening • Problem-solving • Basic CRM software knowledge • Proficient in Microsoft Office Suite • Spanish (Conversational)

Why this resume is great

This resume stands out because it effectively showcases relevant skills and experiences for an entry-level customer service position. The objective statement clearly communicates the candidate's goals, while the education section highlights relevant coursework. The internship and part-time work experiences demonstrate practical customer service skills, and the additional sections like languages and volunteer work add depth to the candidate's profile.

This retail to customer service transition resume example is designed for individuals transitioning from retail to a dedicated customer service role. It emphasizes transferable skills and relevant experiences from retail that apply to customer service.

[email protected] - (555) 987-6543 - Austin, TX

Dedicated retail professional with 3 years of experience in customer-facing roles, seeking to transition into a full-time customer service position. Proven track record of resolving customer issues, maintaining high customer satisfaction ratings, and consistently meeting sales targets.

Sales Associate

Fashion Forward

08/2020 - Present

• Provide exceptional customer service to 50+ customers daily, maintaining a 95% customer satisfaction rate
• Resolve customer complaints and process returns/exchanges efficiently
• Assist customers with product selection, resulting in a 15% increase in average transaction value
• Collaborate with team members to maintain store organization and visual merchandising standards

QuickMart Grocery

06/2019 - 07/2020

• Processed an average of 100 transactions per shift with 99% accuracy
• Addressed customer inquiries regarding product availability, pricing, and store policies
• Managed cash drawer and reconciled daily transactions
• Assisted with inventory management and restocking shelves

Associate's Degree - Business Administration

Cityville Community College

09/2017 - 05/2019

Cityville, USA

Certifications

Customer Service Fundamentals

Retail Sales Professional

Customer needs assessment • Conflict resolution • Point of Sale (POS) systems • Inventory management • Team collaboration • Upselling and cross-selling • Cash handling • Product knowledge

This resume effectively highlights the candidate's transferable skills from retail to customer service. The professional summary clearly states the career transition goal, while the work experience section emphasizes customer service achievements and metrics. The skills section showcases relevant abilities for both retail and customer service roles, and the addition of certifications demonstrates a commitment to professional development in customer service.

This call center representative resume example is tailored for individuals with no prior call center experience but who possess relevant skills and qualities for a customer service role in a call center environment.

William Smith

[email protected] - (555) 246-8135 - Chicago, IL

Motivated and articulate individual seeking an entry-level Call Center Representative position to utilize strong communication skills and passion for customer satisfaction in a fast-paced environment.

Student Helpline Operator

Metropolis Youth Center

09/2022 - Present

Chicago, IL

• Answer incoming calls from students seeking information or support
• Provide empathetic listening and refer callers to appropriate resources
• Maintain confidentiality and accurate call logs

High School Diploma

Metropolis High School

06/2023 - 06/2023

Excellent verbal and written communication • Active listening and empathy • Basic computer proficiency (typing speed: 60 WPM) • Problem-solving and decision-making • Time management and multitasking • Stress management and emotional intelligence • Quick learner with adaptability to new technologies

This resume effectively showcases the candidate's potential for a call center role despite lacking direct experience. The objective statement clearly communicates the applicant's career goals and relevant qualities. The skills section highlights essential abilities for call center work, while the volunteer experience demonstrates practical communication and problem-solving skills. The inclusion of extracurricular activities and additional information further emphasizes the candidate's suitability for the role.

Mid-Level Customer Service Resume Examples

This customer service team lead resume example is designed for customer service professionals looking to move into a team lead role. It emphasizes leadership skills, performance metrics, and experience in guiding and motivating team members.

Ibrahim Mansour

[email protected] - (555) 369-2580 - Phoenix, AZ

Dedicated customer service professional with 5+ years of experience, including 2 years in a senior representative role. Seeking a Customer Service Team Lead position to leverage strong leadership skills, proven track record of improving team performance, and expertise in conflict resolution. Committed to fostering a positive team environment while maintaining high customer satisfaction rates.

Senior Customer Service Representative

TechSupport Inc.

03/2021 - Present

Phoenix, AZ

• Mentor and train new hires, reducing onboarding time by 25%
• Lead daily team huddles to discuss performance metrics and share best practices
• Resolve escalated customer issues with a 98% satisfaction rate
• Implement process improvements that increased team productivity by 15%

Customer Service Representative

QuickHelp Solutions

06/2018 - 02/2021

• Consistently exceeded monthly targets for customer satisfaction and call resolution
• Recognized as "Employee of the Month" three times for outstanding performance
• Collaborated with cross-functional teams to improve product knowledge and service quality

Bachelor of Science in Business Administration

University of Phoenix

09/2014 - 05/2018

Progressville, USA

Customer Service Team Lead Certification

Advanced Conflict Resolution

Team leadership and motivation • Performance management • Conflict resolution • Process improvement • Customer needs assessment • CRM software expertise (Salesforce, Zendesk) • Quality assurance and monitoring • Training and development

This resume effectively positions the candidate for a Team Lead role by highlighting leadership experience and concrete achievements. The professional summary clearly states the career goal and key qualifications. The work experience section emphasizes leadership responsibilities and quantifiable improvements in team performance. The skills section balances customer service expertise with essential leadership abilities. The inclusion of relevant certifications and specific achievements further strengthens the candidate's suitability for a team lead position.

This technical support specialist resume example is tailored for customer service professionals specializing in technical support. It highlights technical knowledge, problem-solving skills, and the ability to communicate complex information clearly to customers.

Mustafa Bitar

[email protected] - (555) 135-7902 - Jacksonville, FL

Detail-oriented Technical Support Specialist with 4+ years of experience in providing top-tier customer service for complex software and hardware issues. Adept at translating technical jargon into user-friendly explanations and consistently maintaining high customer satisfaction ratings. Seeking to leverage strong troubleshooting skills and technical knowledge in a challenging technical support role.

Technical Support Specialist II

InnoTech Solutions

09/2020 - Present

Jacksonville, FL

• Resolve 50+ daily inquiries related to company's SaaS products, maintaining a 96% first-call resolution rate
• Collaborate with development team to identify and document software bugs, contributing to a 30% reduction in recurring issues
• Create and maintain technical documentation and knowledge base articles, improving team efficiency by 25%
• Mentor junior support specialists, focusing on advanced troubleshooting techniques and customer communication skills

IT Helpdesk Technician

GlobalCorp Industries

07/2019 - 08/2020

• Provided first-level support for 500+ employees, resolving hardware, software, and network issues
• Implemented a ticket prioritization system that reduced average response time by 40%
• Assisted in the company-wide rollout of new productivity software, creating user guides and conducting training sessions

Associate's Degree - Information Technology

Jacksonville Community College

CompTIA A+ Certification

ITIL Foundation Certificate in IT Service Management

• Google IT Support Professional Certificate

Windows • macOS • Linux • TCP/IP • DNS • DHCP • Microsoft Office Suite • Google Workspace • Salesforce • Zendesk • HTML • CSS • JavaScript • TeamViewer • LogMeIn • VMware • VirtualBox • Clear communication of technical concepts • Active listening and problem-solving • Patience and empathy in high-stress situations • Time management and prioritization • Continuous learning and adaptability

This resume effectively showcases the candidate's technical expertise alongside strong customer service skills. The professional summary clearly outlines the applicant's experience and key strengths. The work experience section highlights specific technical support achievements and metrics. The detailed technical skills section demonstrates a broad range of relevant abilities, while the soft skills section emphasizes important customer service qualities. The inclusion of relevant certifications further reinforces the candidate's qualifications for a technical support specialist role.

This customer success manager resume example is designed for experienced customer service professionals transitioning into a Customer Success Manager role. It emphasizes strategic thinking, relationship building, and the ability to drive customer retention and growth.

[email protected] - (555) 246-1357 - San Diego, CA

Results-driven Customer Success Manager with 6+ years of experience in customer service and account management. Proven track record of building strong client relationships, driving product adoption, and increasing customer retention rates. Seeking to leverage strategic thinking and data-driven approach to maximize customer lifetime value in a dynamic SaaS environment.

Senior Account Manager

CloudTech Solutions

04/2020 - Present

San Diego, CA

• Manage a portfolio of 50+ enterprise clients with a total annual recurring revenue of $5M
• Increased customer retention rate from 85% to 93% through proactive engagement and tailored success plans
• Implemented quarterly business reviews, resulting in a 25% increase in upsells and cross-sells
• Collaborated with product team to gather customer feedback, influencing product roadmap and feature prioritization

Customer Service Team Lead

QuickServe Inc.

06/2017 - 03/2020

• Led a team of 10 customer service representatives, achieving 98% customer satisfaction score
• Developed and implemented customer onboarding program, reducing time-to-value by 30%
• Created and delivered training modules on product features and customer communication best practices

Bachelor of Business Administration - Major in Marketing

San Diego University

09/2013 - 05/2017

Certified Customer Success Manager (CCSM)

Salesforce Certified Administrator

Strategic account planning • Customer lifecycle management • Upselling and cross-selling • Churn prevention strategies • Data analysis and reporting • Project management • CRM software (Salesforce, Gainsight) • Presentation and public speaking

This resume excels in positioning the candidate for a Customer Success Manager role by highlighting strategic thinking and measurable achievements. The professional summary effectively communicates the applicant's experience and key strengths relevant to customer success. The work experience section showcases progression from customer service to account management, emphasizing skills crucial for customer success such as retention improvement and upselling. The key skills section balances technical abilities with essential soft skills for the role. The inclusion of relevant certifications and notable achievements further reinforces the candidate's qualifications for a customer success position.

This bilingual customer service resume example is tailored for customer service professionals who are fluent in multiple languages, highlighting their ability to serve a diverse customer base and bridge cultural gaps.

Sofia Ramirez

[email protected] - (555) 789-0123 - Columbus, OH

Dedicated bilingual Customer Service Representative with 3+ years of experience providing exceptional support in English and Spanish. Skilled in navigating cultural nuances and resolving complex customer issues across diverse demographics. Seeking to leverage language skills and cultural competence to enhance customer satisfaction in a global company.

Bilingual Customer Service Representative

GlobalConnect Services

Columbus, OH

• Handle 60+ daily customer inquiries in both English and Spanish, maintaining a 97% satisfaction rate
• Assist with translation and localization of customer support materials, improving accessibility for Spanish-speaking customers
• Serve as a cultural liaison between the company and Hispanic market, contributing to a 20% increase in customer retention within this demographic
• Mentor new hires on best practices for cross-cultural communication

Customer Service Associate

LocalMart Retail

• Provided in-store customer support in English and Spanish, resolving product inquiries and processing returns
• Assisted in launching a Spanish-language customer feedback program, increasing survey participation by 35%

Bachelor of Arts - Communications, Minor in Spanish

Columbus University

09/2015 - 05/2019

Diversitytown, USA

Certified Bilingual Customer Service Professional

Cultural Competence in Customer Service

Fluent in English and Spanish (written and verbal) • Cross-cultural communication • Conflict resolution • Active listening • Empathy and patience • Time management • CRM software proficiency (Zendesk, Salesforce) • Basic understanding of Portuguese

This resume effectively showcases the candidate's bilingual skills and cultural competence, making it ideal for a diverse customer service environment. The professional summary clearly communicates the applicant's language abilities and relevant experience. The work experience section highlights specific achievements related to bilingual customer service, including metrics and cultural initiatives. The skills section balances language proficiency with essential customer service abilities. The inclusion of relevant certifications, volunteer experience, and awards further emphasizes the candidate's commitment to cross-cultural communication and customer service excellence.

Senior-Level Customer Service Resume Examples

This customer service manager resume example is crafted for experienced customer service professionals aiming for a management position. It emphasizes leadership skills, strategic thinking , and a track record of improving customer service operations.

Valentina Kovačević

[email protected] - (555) 024-6810 - Charlotte, NC

Dynamic Customer Service Manager with 8+ years of progressive experience in leading high-performing teams and optimizing service operations. Proven track record of implementing innovative strategies to enhance customer satisfaction, reduce churn, and drive revenue growth. Seeking to leverage extensive industry knowledge and leadership skills to elevate customer service standards in a forward-thinking organization.

Customer Service Manager

TechInnovate Solutions

06/2018 - Present

Charlotte, NC

• Lead a team of 25 customer service representatives, consistently achieving 95%+ customer satisfaction scores
• Developed and implemented a comprehensive training program, reducing new hire ramp-up time by 30%
• Spearheaded the adoption of AI-powered chatbots, resulting in a 40% reduction in simple inquiry resolution time
• Collaborate with cross-functional teams to align customer service strategies with overall business objectives
• Analyze customer feedback and service metrics to identify trends and implement process improvements

Senior Customer Service Team Lead

QuickResponse Inc.

03/2015 - 05/2018

• Managed a team of 12 representatives, consistently exceeding KPI targets
• Implemented a peer mentoring program that improved team performance by 25%
• Assisted in the selection and implementation of a new CRM system, increasing efficiency by 20%

Master of Business Administration (MBA) - Focus in Customer Experience Management

Managementville University

12/2017 - 12/2017

Managementville State College

05/2013 - 05/2013

Certified Customer Experience Professional (CCXP)

Six Sigma Green Belt

Team leadership and development • Strategic planning and execution • Performance management • Customer experience optimization • Process improvement • Conflict resolution • Data analysis and reporting • Budget management

This resume effectively positions the candidate for a Customer Service Manager role by showcasing a strong blend of leadership experience and strategic thinking. The professional summary concisely communicates the applicant's extensive experience and key strengths. The work experience section highlights specific management achievements, including team leadership, process improvements, and technology implementations. The core competencies section balances strategic abilities with essential customer service management skills. The inclusion of relevant certifications, professional achievements, and affiliations further reinforces the candidate's qualifications and industry engagement, making this resume stand out for senior management positions in customer service.

This customer experience director resume example is designed for senior customer service professionals aspiring to a director-level position. It emphasizes strategic vision, cross-functional leadership, and the ability to drive organization-wide customer experience initiatives.

Diego Ramirez

[email protected] - (555) 357-9135 - Denver, CO

Visionary Customer Experience Director with 12+ years of expertise in transforming customer service operations and driving organization-wide CX strategies. Proven track record of implementing innovative solutions that significantly enhance customer satisfaction, loyalty, and business growth. Seeking to leverage extensive leadership experience and strategic acumen to elevate the customer experience in a forward-thinking enterprise.

Senior Director of Customer Experience

InnovateNow Corporation

09/2017 - Present

• Oversee a team of 100+ customer experience professionals across multiple departments
• Spearheaded the development and implementation of a company-wide CX strategy, resulting in a 30% increase in Net Promoter Score (NPS) over three years
• Led the digital transformation of customer service channels, increasing online resolution rates by 45% and reducing operational costs by 25%
• Collaborate with C-suite executives to align CX initiatives with overall business objectives and secure buy-in for major investments
• Implemented a Voice of Customer (VoC) program that has directly influenced product development and service improvements

Customer Service and Support Manager

TechPro Solutions

06/2013 - 08/2017

• Managed a team of 50 customer service representatives and technical support specialists
• Redesigned the customer onboarding process, reducing time-to-value by 40% and increasing early-stage retention by 25%
• Implemented a customer feedback loop that led to the development of three new product features

Master of Business Administration (MBA) - Specialization in Customer Experience Management

Denver Business School

09/2014 - 05/2016

Bachelor of Science in Business Administration - Minor in Psychology

Colorado State University

09/2005 - 06/2009

Lean Six Sigma Black Belt

Customer Experience Strategy Development • Cross-functional Team Leadership • Change Management • Customer Journey Mapping • Data-driven Decision Making • Stakeholder Management • Innovation and Digital Transformation • Customer Insights and Analytics

This resume excellently positions the candidate for a Customer Experience Director role by showcasing a comprehensive blend of strategic vision, leadership experience, and tangible achievements. The executive summary effectively communicates the applicant's extensive experience and key strengths in driving CX initiatives. The professional experience section highlights specific director-level achievements, including cross-functional leadership, digital transformation, and measurable improvements in customer satisfaction metrics. The strategic leadership skills section demonstrates a broad range of high-level competencies crucial for a director position. The inclusion of relevant certifications, key achievements, and industry engagement through board memberships and speaking engagements further reinforces the candidate's qualifications as a thought leader in the customer experience field.

This head of customer operations resume example is tailored for senior customer service professionals aiming for a top-level operations role. It emphasizes strategic operational leadership, large-scale team management, and the ability to drive efficiency and excellence across customer-facing functions.

Ava Gonzalez

[email protected] - (555) 468-2468 - Los Angeles, CA

Accomplished Head of Customer Operations with 15+ years of experience in optimizing large-scale customer service operations and driving operational excellence. Proven track record of leading multi-site teams, implementing cutting-edge technologies, and aligning customer operations with overall business strategies. Seeking to leverage extensive operational expertise to transform customer service delivery in a global organization.

Vice President of Global Customer Operations

MegaTech Enterprises

03/2016 - Present

Los Angeles, CA

• Oversee customer operations for a Fortune 500 company, managing a global team of 500+ across 5 countries
• Spearheaded a company-wide operational transformation, resulting in a 35% improvement in customer satisfaction and a 20% reduction in operational costs
• Implemented an omnichannel customer service strategy, increasing first contact resolution by 40% and reducing average handling time by 25%
• Led the integration of AI and machine learning technologies into customer operations, automating 30% of routine inquiries and improving response times by 50%
• Developed and executed a comprehensive workforce management strategy, improving employee engagement scores by 45% and reducing turnover by 30%

Director of Customer Service Operations

InnoServe Solutions

07/2011 - 02/2016

• Managed customer service operations for a rapidly growing tech company, scaling the team from 50 to 200 representatives
• Redesigned the quality assurance program, leading to a 30% improvement in service consistency and a 25% increase in customer retention
• Implemented a robust knowledge management system, reducing training time for new hires by 40% and improving first-call resolution rates by 35%

Master of Science - Operations Management

12/2010 - 12/2010

Excellenceville, USA

Bachelor of Business Administration - Customer Relationship Management

05/2005 - 05/2005

Certified Customer Operations Professional (CCOP)

ITIL Master Certification

Strategic Operational Leadership • Global Team Management • Process Optimization and Automation • Customer Experience Strategy • Operational Metrics and Analytics • Workforce Planning and Development • Vendor Management • Budget Optimization • Change Management • Crisis Management and Business Continuity

This resume effectively positions the candidate for a Head of Customer Operations role by showcasing a powerful combination of strategic vision, operational expertise, and proven leadership in large-scale customer service environments. The executive profile succinctly communicates the applicant's extensive experience and key strengths in optimizing customer operations. The professional experience section highlights specific high-level achievements, including global team management, operational transformations, and technology integrations that have significantly improved customer satisfaction and operational efficiency. The core competencies section demonstrates a comprehensive range of skills crucial for a top-level operations role. The inclusion of relevant certifications, notable achievements, and industry involvement further reinforces the candidate's qualifications as a thought leader and innovator in customer operations.

Industry-Specific Customer Service Resume Examples

This e-commerce customer service resume example is tailored for customer service professionals specializing in the e-commerce sector. It highlights skills and experiences relevant to online retail, including order management, returns processing, and digital communication channels.

Charlotte Scott

[email protected] - (555) 579-1357 - Houston, TX

Dedicated E-commerce Customer Service Specialist with 5+ years of experience in high-volume online retail environments. Skilled in managing complex customer inquiries, resolving order issues, and providing exceptional support across multiple digital channels. Seeking to leverage deep understanding of e-commerce processes and customer needs to enhance the online shopping experience for agrowing e-commerce brand.

Senior E-commerce Customer Service Representative

MegaMart Online

06/2019 - Present

Houston, TX

• Handle 80+ daily customer inquiries via chat, email, and phone, maintaining a 98% satisfaction rate
• Specialize in resolving complex order issues, including multi-channel orders and international shipping complications
• Collaborate with logistics team to expedite time-sensitive orders, improving on-time delivery rates by 15%
• Contribute to the development of FAQs and self-service resources, reducing repeat inquiries by 30%
• Mentor new team members on e-commerce platform functionalities and best practices for online customer support

E-commerce Customer Support Associate

BoutiqueBuy.com

03/2017 - 05/2019

• Managed customer inquiries across various stages of the online shopping journey, from product selection to post-purchase support
• Processed returns and exchanges efficiently, maintaining a 24-hour turnaround time for refund approvals
• Assisted in the implementation of a new order management system, reducing processing errors by 25%

Bachelor of Science - Business Administration, Concentration in E-commerce

Houston State University

Houston, USA

Certified E-commerce Specialist

Shopify Certified Expert

E-commerce platforms (Shopify, Magento, WooCommerce) • Order management systems • Live chat support • Email management • Social media customer service • Product catalog navigation • Payment gateway troubleshooting • Cross-selling and upselling techniques • Returns and refund processing

This resume effectively showcases the candidate's expertise in e-commerce customer service. The professional summary clearly communicates the applicant's experience and relevance to online retail environments. The work experience section highlights specific achievements related to e-commerce customer service, including metrics on customer satisfaction and process improvements. The key skills section demonstrates a comprehensive understanding of e-commerce tools and processes. The inclusion of relevant certifications, achievements, and volunteer experience further reinforces the candidate's commitment to e-commerce and customer service excellence.

This healthcare customer service resume example is designed for customer service professionals working in the healthcare sector. It emphasizes skills such as medical terminology knowledge, patient confidentiality, and empathy in dealing with sensitive health-related inquiries.

Amelia Chen

[email protected] - (555) 680-2468 - Dallas, TX

Compassionate Healthcare Customer Service Representative with 6+ years of experience in patient support and healthcare administration. Proficient in navigating complex health insurance inquiries, scheduling medical appointments, and providing empathetic support to patients and their families. Seeking to utilize extensive healthcare knowledge and customer service skills to enhance patient experience in a leading healthcare organization.

Patient Services Coordinator

Greenfield Medical Center

08/2018 - Present

• Manage a high volume of patient inquiries (100+ daily) via phone, email, and in-person, maintaining a 97% patient satisfaction rate
• Coordinate complex appointment scheduling for multiple departments, reducing wait times by 20%
• Assist patients with insurance verification and billing inquiries, resolving 95% of issues without escalation
• Implement a new patient feedback system, contributing to a 15% improvement in overall patient experience scores
• Train new hires on HIPAA compliance and best practices for sensitive patient communication

Healthcare Customer Service Representative

HealthFirst Insurance

05/2016 - 07/2018

• Addressed member inquiries regarding benefits, claims, and provider networks
• Educated members on preventive care benefits, contributing to a 10% increase in wellness visit scheduling
• Collaborated with claims department to expedite urgent cases, improving resolution time by 30%

Bachelor of Science - Health Services Administration

Dallas University

09/2012 - 05/2016

Certified Healthcare Customer Service Professional (CHCSP)

HIPAA Compliance Certification

Medical terminology • HIPAA compliance • Electronic Health Records (EHR) systems • Insurance verification • Appointment scheduling • Empathetic communication • Crisis management • Patient education • Bilingual customer service (English/Mandarin)

This resume effectively highlights the candidate's expertise in healthcare customer service. The professional summary clearly communicates the applicant's experience and key strengths relevant to patient support and healthcare administration. The work experience section showcases specific achievements in improving patient satisfaction, streamlining processes, and resolving complex healthcare inquiries. The key skills section demonstrates a comprehensive understanding of healthcare-specific competencies, including medical terminology and HIPAA compliance. The inclusion of relevant certifications, professional development, and volunteer experience further reinforces the candidate's commitment to healthcare and patient-centered service. The language skills add value, especially in diverse healthcare settings.

This financial services resume example is tailored for customer service professionals in the financial services sector. It emphasizes skills such as financial product knowledge, regulatory compliance, and the ability to explain complex financial concepts to customers.

Liam O'Connor

[email protected] - (555) 791-3579 - Fort Worth, TX

Detail-oriented Financial Services Customer Service Representative with 7+ years of experience in banking and investment support. Adept at explaining complex financial products, resolving account discrepancies, and ensuring regulatory compliance. Seeking to leverage in-depth financial knowledge and superior customer service skills to enhance client satisfaction and loyalty in a reputable financial institution.

Senior Financial Services Representative

GlobalBank Financial Group

09/2018 - Present

Fort Worth, TX

• Handle 60+ daily client inquiries regarding various financial products, including checking/savings accounts, loans, and investment options
• Achieve 125% of quarterly sales targets for new account openings and cross-selling of financial products
• Conduct needs assessments to recommend appropriate financial solutions, resulting in a 30% increase in customer portfolio values
• Resolve complex account issues and disputes, maintaining a 98% first-contact resolution rate
• Mentor junior team members on regulatory compliance and best practices in financial customer service

Customer Service Specialist

InvestRight Securities

06/2015 - 08/2018

• Assisted clients with account management, trade execution, and investment product inquiries
• Educated clients on online and mobile banking features, increasing digital adoption rates by 40%
• Collaborated with compliance team to ensure all customer interactions adhered to FINRA regulations

Bachelor of Science - Finance

Texas State University

09/2011 - 05/2015

Series 6 and Series 63 Licenses

Certified Financial Services Representative (CFSR)

Anti-Money Laundering (AML) Certification

Financial product knowledge (banking, investments, loans) • Regulatory compliance (FINRA, SEC, AML, KYC) • Risk assessment and management • Financial needs analysis • Fraud detection and prevention • Client relationship management • Problem-solving and conflict resolution • Sales and cross-selling techniques • Confidentiality and data protection

This resume effectively showcases the candidate's expertise in financial services customer support. The professional summary clearly communicates the applicant's experience and key strengths relevant to the financial sector. The work experience section highlights specific achievements in customer service, sales, and regulatory compliance within financial institutions. The key competencies section demonstrates a comprehensive understanding of financial products, regulations, and customer service skills specific to the industry. The inclusion of relevant certifications, professional development, and volunteer experience further reinforces the candidate's commitment to financial services and customer education. The achievement section provides concrete examples of the candidate's success in improving customer satisfaction and operational efficiency.

This hospitality customer service resume example is crafted for customer service professionals in the hospitality industry. It highlights skills such as guest relations, reservation management, and the ability to create memorable experiences for diverse clientele.

Isabella Rossi

[email protected] - (555) 802-4680 - Seattle, WA

Charismatic Hospitality Customer Service Professional with 8+ years of experience in luxury hotels and resorts. Skilled in providing exceptional guest experiences, managing complex reservations, and resolving guest concerns with finesse. Multilingual with a passion for cultural sensitivity and creating memorable stays for international travelers. Seeking to bring a blend of warm hospitality and efficient service to a world-class hotel brand.

Guest Relations Manager

Grand Luxe Resort & Spa

07/2018 - Present

Seattle, WA

• Oversee a team of 15 front desk and concierge staff, ensuring seamless check-in/out processes and personalized guest services
• Implement a guest preference program, resulting in a 25% increase in repeat bookings and a 30% boost in positive reviews
• Manage VIP guest experiences, including coordinating special requests and arranging bespoke activities
• Resolve complex guest issues, maintaining a 99% guest satisfaction rate and a 40% decrease in formal complaints
• Collaborate with various departments to enhance overall guest experience, from room service to spa treatments

Front Desk Supervisor

Cityscape Boutique Hotel

03/2015 - 06/2018

• Managed daily front desk operations, including reservations, check-ins, and guest inquiries
• Trained new staff on hotel policies, reservation systems, and customer service best practices
• Implemented an upselling strategy for room upgrades and amenities, increasing revenue by 15%

Bachelor of Science - Hospitality Management

Seattle International University

Certified Hospitality Supervisor (CHS)

Luxury Hospitality Management Certification

Guest relations and hospitality • Reservation management systems (Opera PMS, SABRE) • Conflict resolution and problem-solving • Upselling and cross-selling techniques • Cultural sensitivity and etiquette • Event planning and coordination • Revenue management principles • Health and safety protocols • Multilingual customer service (English, Italian, Spanish)

This resume effectively highlights the candidate's expertise in hospitality customer service. The professional summary clearly communicates the applicant's experience in luxury hospitality settings and emphasizes key strengths such as cultural sensitivity and creating memorable guest experiences. The work experience section showcases specific achievements in improving guest satisfaction, managing teams, and implementing successful programs that boost revenue and repeat bookings. The key skills section demonstrates a comprehensive understanding of hospitality-specific competencies, including reservation systems and revenue management principles. The inclusion of relevant certifications, professional development, and language skills further reinforces the candidate's commitment to excellence in hospitality. The achievement section provides concrete examples of recognition and impactful initiatives, while the volunteer experience shows ongoing dedication to the industry.

This Software as a Service (SaaS) customer service resume example is designed for customer service professionals specializing in the SaaS industry. It emphasizes technical knowledge, ability to guide users through software features, and skills in managing customer success and retention.

[email protected] - (555) 913-5791 - San Francisco, CA

Results-driven SaaS Customer Service Specialist with 6+ years of experience supporting enterprise-level software solutions. Adept at guiding clients through complex software implementations, troubleshooting technical issues, and driving product adoption. Committed to maximizing customer success and retention through proactive support and strategic account management. Seeking to leverage deep SaaS expertise and customer success skills in a dynamic tech company.

Senior Customer Success Manager

CloudSoft Solutions

05/2019 - Present

San Francisco, CA

• Manage a portfolio of 50+ enterprise clients with a total ARR of $5M, achieving a 95% retention rate
• Lead product onboarding and training sessions, resulting in a 40% increase in feature adoption rates
• Develop and implement customer success strategies, contributing to a 25% growth in upsells and cross-sells
• Collaborate with product team to translate customer feedback into feature enhancements, influencing product roadmap
• Mentor junior team members on SaaS best practices and advanced troubleshooting techniques

Technical Support Specialist

InnoTech SaaS

06/2016 - 04/2019

• Resolved 50+ daily technical inquiries via phone, email, and chat, maintaining a 98% customer satisfaction score
• Created and maintained knowledge base articles, reducing repeat queries by 30%
• Assisted in beta testing new features, providing critical feedback to development team

Bachelor of Science - Information Technology

San Francisco Institute of Technology

SaaS platform expertise • Customer onboarding and training • Technical troubleshooting • API integration support • User adoption strategies • Account management and retention • Product feedback collection and analysis • Upselling and cross-selling techniques • CRM software proficiency (Salesforce, Gainsight) • SQL • JavaScript • API documentation and integration • Data analysis tools (Tableau, Power BI)

This resume effectively showcases the candidate's expertise in SaaS customer service and success. The professional summary clearly communicates the applicant's experience with enterprise-level software solutions and emphasizes key strengths in customer retention and product adoption. The work experience section highlights specific achievements in managing high-value accounts, improving feature adoption rates, and contributing to upsells and cross-sells. The key competencies section demonstrates a comprehensive understanding of SaaS-specific skills, including technical troubleshooting and user adoption strategies. The inclusion of relevant certifications, professional development, and technical skills further reinforces the candidate's commitment to staying current in the fast-paced SaaS industry. The achievement section provides concrete examples of the candidate's impact on customer success metrics, while the volunteer experience shows ongoing dedication to the tech community.

Guidance for Writing a Customer Service Resume

A well-structured customer service resume should typically include the following sections:

• Contact Information
• Professional Summary or Objective
• Work Experience
• Certifications (if applicable)
• Achievements or Awards
• Additional Sections (e.g., Languages, Volunteer Experience)

This structure allows you to present your qualifications clearly and concisely, making it easy for hiring managers to assess your suitability for the role.

For customer service professionals, a chronological or hybrid resume layout is often most effective:

• Chronological: Best for those with a steady career progression in customer service. It highlights your work history and career growth.
• Hybrid: Ideal if you want to emphasize both your skills and work experience. It allows you to showcase your customer service abilities prominently while still detailing your work history.

Choose the layout that best presents your strengths and aligns with the specific customer service role you're applying for.

Your resume header should be clear and professional, including:

• Full Name (in a larger font)
• Professional Title (e.g., "Customer Service Representative" or "Customer Success Manager")
• Phone Number
• Email Address
• Location (City and State/Country)
• LinkedIn Profile URL (optional but recommended)

Ensure all information is current and that your email address is professional.

Sarah Johnson Customer Service Team Lead (555) 123-4567 | [email protected] Chicago, IL | linkedin.com/in/sarahjohnson

Why it works

The good example provides clear, professional information that allows the hiring manager to easily contact the candidate. It includes a professional title that immediately conveys the candidate's level of experience.

Your resume summary should be a concise overview of your customer service experience, skills, and what you can bring to the role. It should:

• Highlight your years of experience in customer service
• Mention 1-2 key skills relevant to the job
• Include a notable achievement or qualification
• Align with the specific customer service role you're applying for

Tailor your summary to each job application , focusing on the qualities and experiences most relevant to that particular position.

Dedicated Customer Service Representative with 5+ years of experience in high-volume call centers. Skilled in conflict resolution and maintaining a 98% customer satisfaction rate. Fluent in English and Spanish, with a track record of reducing call handling times by 20% through efficient problem-solving techniques.

This summary effectively highlights the candidate's experience, key skills, and specific achievements. It provides quantifiable results and mentions language skills, which can be valuable in customer service roles.

Common customer service responsibilities include:

• Responding to customer inquiries via phone, email, chat, or in person
• Resolving customer complaints and issues
• Processing orders, refunds, and exchanges
• Providing product or service information
• Maintaining customer records and documenting interactions
• Escalating complex issues to appropriate departments
• Identifying and assessing customers' needs to achieve satisfaction
• Following up with customers to ensure issue resolution
• Adhering to company policies and procedures
• Maintaining knowledge of products, services, and company updates

When describing your responsibilities on your resume, focus on those most relevant to the job you're applying for and try to quantify your achievements where possible.

Your work experience section should showcase your customer service roles, highlighting your accomplishments and the value you brought to previous employers. For each position, include:

• Company name
• Dates of employment
• 3-5 bullet points describing your key responsibilities and achievements

Focus on quantifiable achievements and specific examples of how you improved customer satisfaction, increased efficiency, or contributed to the company's goals.

• Manage 50+ customer interactions daily via phone and email, maintaining a 97% satisfaction rate
• Implemented a new ticketing system that reduced response times by 30%
• Recognized as "Employee of the Month" 3 times for exceptional customer problem-solving
• Train and mentor new hires on company policies and customer service best practices
• Collaborate with product team to provide customer feedback, contributing to 5 product improvements

This example provides specific details about the candidate's responsibilities and achievements. It quantifies results, mentions recognition received, and shows how the candidate contributed to the company beyond basic duties.

If you're new to customer service, focus on transferable skills and relevant experiences:

• Highlight any customer-facing experiences from other jobs, internships, or volunteer work
• Emphasize soft skills crucial for customer service, such as communication, problem-solving, and patience
• Include relevant coursework, projects, or certifications related to customer service
• Showcase any experience working in team environments or handling conflict resolution
• Mention proficiency in tools commonly used in customer service (e.g., CRM software, Microsoft Office)

Remember to tailor your resume to the specific customer service role you're applying for, emphasizing the skills and experiences most relevant to that position.

What's the Best Education for a Customer Service Resume?

While specific educational requirements can vary depending on the role and company, generally for customer service positions:

• A high school diploma or equivalent is often the minimum requirement
• Associate's or Bachelor's degrees in fields like Business, Communications, or Psychology can be beneficial
• Specialized courses in Customer Service, Conflict Resolution, or Sales can add value

When listing your education, include:

• Degree or diploma earned
• Institution name
• Graduation date (or expected graduation date)
• Relevant coursework or academic achievements (if applicable)

If you have extensive work experience, you can place the education section after your work history. For recent graduates or those with limited experience, consider placing education near the top of your resume.

Hard skills are specific, teachable abilities that are easy to quantify. For customer service roles, consider including:

• Proficiency in CRM software (e.g., Salesforce, Zendesk)
• Typing speed (if relevant to the role)
• Language skills (especially for roles serving diverse customer bases)
• Data entry and database management
• Knowledge of specific industry software or tools
• Familiarity with help desk ticketing systems
• Experience with remote support tools
• Proficiency in Microsoft Office Suite or Google Workspace
• Basic troubleshooting skills (particularly for technical support roles)
• Social media management (for roles involving social media customer service)

Remember to tailor these skills to the specific job requirements mentioned in the posting.

Soft skills are personal attributes that enable someone to interact effectively with others. For customer service roles, essential soft skills include:

• Communication (both verbal and written)
• Active listening
• Problem-solving
• Conflict resolution
• Adaptability
• Time management
• Attention to detail
• Stress management
• Positive attitude

When listing soft skills, it's important to demonstrate these qualities through your work experiences rather than simply listing them. Use specific examples of how you've applied these skills in previous roles.

Certifications can demonstrate your commitment to professional development and enhance your credibility. Some valuable certifications for customer service professionals include:

• Customer Service Certification (CSS) from the Customer Service Institute of America
• Certified Customer Service Professional (CCSP) from the National Customer Service Association
• ITIL Foundation Certification for IT service management
• HDI Customer Service Representative Certification
• Salesforce Certified Service Cloud Consultant
• HubSpot Customer Service Certification
• LinkedIn Learning Customer Service Certificates

When listing certifications, include the full name of the certification, the issuing organization, and the date earned or expiration date if applicable.

To create a standout customer service resume:

• Tailor your resume to the specific job description, highlighting relevant skills and experiences
• Use action verbs to describe your accomplishments (e.g., "resolved," "implemented," "improved")
• Quantify your achievements with specific numbers and percentages where possible
• Showcase your problem-solving abilities with concrete examples
• Highlight any experience with relevant software or tools
• Include any awards or recognition you've received for customer service excellence
• Proofread carefully to ensure there are no spelling or grammatical errors
• Keep the design clean and professional, using a legible font and consistent formatting

Remember, your resume is often the first impression you make on a potential employer, so make it count!

The best resume length for a customer service resume depends on your experience level:

• Entry-level or early career (0-3 years of experience): Aim for a one-page resume
• Mid-level (3-10 years of experience): One to two pages is appropriate
• Senior-level or management (10+ years of experience): Two pages are acceptable, focusing on the most recent and relevant experiences

Regardless of length, ensure that every piece of information on your resume is relevant and adds value to your application. Quality is more important than quantity – it's better to have a concise, well-crafted single page than two pages filled with irrelevant information.

The focus of a customer service resume should be on demonstrating your ability to provide excellent service and solve customer problems effectively. Key areas to emphasize include:

• Customer interaction skills: Highlight your ability to communicate clearly, listen actively, and empathize with customers.
• Problem-solving abilities: Showcase instances where you've resolved complex customer issues or improved service processes.
• Achievements and metrics: Include quantifiable results, such as customer satisfaction scores, resolution rates, or sales figures.
• Relevant technical skills: Mention proficiency in CRM software, ticketing systems, or other tools specific to the role.
• Adaptability: Emphasize your ability to handle various customer personalities and adapt to changing situations.
• Industry knowledge: If applying for a specialized customer service role, highlight your understanding of the industry and its unique challenges.

Remember to tailor your resume to the specific job description, focusing on the skills and experiences most relevant to the position you're applying for.

Crafting an effective customer service resume is a crucial step in landing your ideal position in this dynamic field. By following the guidelines and examples provided in this comprehensive guide, you can write a resume that showcases your unique skills, experiences, and achievements in customer service. To build your resume, sign up for Huntr today .

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30 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 30 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Resume No Experience Sample

A customer service professional is a crucial point of contact between a company and its customers.

They are responsible for addressing customer inquiries, solving problems, and providing assistance that enhances the customer’s experience with the company.

Crafting an entry-level customer service resume without experience involves highlighting transferable skills such as communication, problem-solving, and the ability to learn quickly.

Including volunteer work, internships, or academic achievements can also demonstrate a candidate’s potential to excel in a customer service role.

Significance of a Customer Service Resume with No Experience

A well-crafted customer service resume, even without experience, is significant as it showcases a candidate’s enthusiasm and aptitude for working in a service-oriented capacity.

It also emphasizes inherent skills and characteristics that can contribute to a business’s customer service team.

In the following sample, you’ll see an example of how to leverage your strengths and any relevant activities to demonstrate your readiness to excel in a customer service role.

Whether you’re a recent graduate or transitioning from another field, this sample can help you present yourself as a valuable candidate to prospective employers.

• 123 Your Street
• Hometown, State, Zip
• Phone: (123) 456-7890
• Email: [email protected]
• LinkedIn: linkedin.com/in/janedoe

Motivated and enthusiastic individual seeking an entry-level position as a Customer Service Representative. Bringing strong communication skills, dedication to customer satisfaction, and a high level of adaptability to contribute positively to the customer service team.

Bachelor of Arts in Communication University of Hometown, Hometown, State May 2024

• Graduated with a 3.8 GPA
• Completed courses in interpersonal communication, public speaking, and conflict resolution
• Led a fundraising team for a local charity, raising over $5,000
• Communication Skills: Articulate speaker and attentive listener; adept at clearly conveying complex information and understanding customer needs.
• Problem-Solving: Ability to assess situations, identify issues, and provide prompt resolution.
• Teamwork: Collaborative team member, able to work effectively with diverse groups of people.
• Technical Skills: Proficient with MS Office Suite and familiar with CRM software.
• Adaptability: Quickly adjusts to change and new environments with a positive attitude.
• Customer Service: Passion for helping others and creating a positive customer experience.

VOLUNTEER EXPERIENCE

Volunteer Coordinator Local Community Center, Hometown, State January 2024 – Present

• Organize and coordinate volunteer activities for community events.
• Serve as a liaison between the center and community members, addressing inquiries and concerns.
• Manage trainings for new volunteers, emphasizing the importance of customer service and engagement.

Event Assistant Annual City Marathon, Hometown, State October 2023

• Assisted in organizing and setting up the event, ensuring attendees’ needs were met.
• Provided information and direction to participants and spectators.
• Helped resolve on-site attendee queries efficiently and courteously.

ACADEMIC PROJECTS

Senior Communication Capstone Project University of Hometown, Department of Communication September 2022 – May 2023

• Researched and presented a thesis on “The Impact of Customer Service on Consumer Loyalty.”
• Conducted surveys and analyzed data to understand customer expectations and satisfaction levels.

Available upon request.

ADDITIONAL INFORMATION

Languages: Fluent in English and Spanish. Certifications: Completed a customer service training workshop at MyJobSkillsOnline.

Note : You may tailor this sample resume to better fit your personal experiences and the job you are applying for. Remember to emphasize any leadership roles, projects, or coursework related to customer service.

• Customer Service Representative Resume No Experience
• Entry Level Customer Service Assistant Resume No Experience
• Customer Service Cover Letter No Experience: Sample, How to Write
• Airline Customer Service Resume No Experience

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12 Volunteer Experiences Examples for Resume-Building

Brandi Glass

• 5 min read.

Recruiters know that your volunteer experiences make you a better employee. They show you possess critical skills relevant for any role, plus that you’re a passionate person determined to contribute to your community.

So, the question isn’t: should you include your volunteer experience on your resume? It’s: where and how should you include it?

Keep reading to discover how to best present your voluntary work on your resume in order to impress recruiters and employers.

Where to Include Your Volunteer Experience on Your Resume

Most candidates should include their volunteer experience under the Career History section of their resum e. However, in some cases, it may be worth including it in the Skills section or creating a Volunteering section at the end of your resume instead.

Include it in the Career History section if:

• It’s relevant to the role you’re applying for
• You’re at the start of your career

Create a Volunteering section if:

• Neither the work nor the skills involved are relevant to your career
• It would push other important information too far down your resume

Include it in your Skills if:

• The skills are highly relevant to the role you’re applying for, but the field or position isn’t

How to Present Your Volunteer Experience on Your Resume

You want to highlight the value of your volunteer experiences while keeping the information concise. Remember, when it comes to writing a resume, less is often more . You also want to underscore how your volunteering work is relevant to your job application.

Include the name of the organization you’re volunteering with, your job title, start and end dates and key responsibilities. It should look like this:

Volunteering Organization Volunteer Job Title, Start Date – End Date

• Key responsibilities and accomplishments

Let’s break this down a little more.

Don’t just use “volunteer” as your job title. Be more specific: what was your volunteering role? The organization you volunteered with should tell you your official role, but if you didn’t have one, you could also use a phrase such as “Volunteer English Tutor” or “Graphic Designer (Volunteer).” Since many recruiters only look at job titles, this will better demonstrate the skills you used.

Start Date and End Date

You should mention the month and year, but you don’t need to specify the day you started or finished volunteering. If you’re still in this role, you can write “present” for the end date.

Responsibilities and Accomplishments

Use bullet points to maximize white space and make it easier for recruiters and potential employers to skim-read your resume. (Most recruiters spend fewer than 8 seconds reading each resume.)

In general, more relevant and/or recent roles should have more bullet points. However, a good rule of thumb is to include between one and five bullet points maximum, with most roles having no more than three points.

You don’t need to include all your responsibilities, especially the ones that are less applicable to the job application. Include only the most relevant and impressive ones. Where possible, use the exact phrasing from the job listing. This will help if the company is using an applicant tracking system to filter out resumes that don’t include the skills in the job listing.

Try to also provide evidence for your accomplishments by including metrics or other quantifiable data. This will make your application more impressive and memorable.

Volunteer Experience Resume Examples & Breakdowns

While your volunteer experience resume entry should be customized to your personal experience and the role you’re applying for, here are some common volunteer experience descriptions that you can use. Don’t forget to adapt them to your background and add important details, including the organization name and your start and end date.

• Food Bank/Soup Kitchen Volunteer Resume Description
• Organized lines of 50+ people
• Treated visitors with empathy and respect
• Hospital Volunteer Resume Description
• Restocked supplies
• Supported medical staff
• Used people skills to talk with patients and help put them at ease
• Volunteer Vaccine Administrator Resume Description
• Administered vaccines
• Explained potential side-effects of medicine
• Confirmed patient identities
• Put patients at ease and demonstrated patient aftercare
• Helpline Volunteer Resume Description
• Used communication skills and phone skills to support callers
• Analyzed risk and made judgment calls about whether to alert emergency services
• Senior Companion Volunteer Resume Description
• Provided weekly company for a senior
• Used empathy and communication skills to build a relationship with the senior
• Showed disability awareness by supporting a senior in a wheelchair
• Environmental Volunteer Resume Description
• Organized community litter picking and beach cleaning
• Promoted environmental volunteering events via social media and flyers
• Designed marketing graphics for environmental volunteering events
• Volunteer Trainer Resume Description
• Coached disadvantaged youths, resulting in a 36% increase in A–C school grades
• Motivated trainees; maintained an 88% trainee attendance rate
• Developed a curriculum and learning materials
• Volunteer Fundraiser Resume Description
• Fundraised over $12,000 in annual subscriptions
• Designed fundraising and marketing materials using Adobe Illustrator and Adobe InDesign
• Peace Corps Volunteer Resume Description
• Provided hygiene, nutrition and HIV/Aids education
• Trained youths to be peer educators
• Created programs to support HIV-positive people
• Disaster Response Volunteer Resume Description
• Distributed medicine, blankets, food, tents and other essential products
• Helped ensure the safety of displaced people by stewarding camps
• Provided basic first aid
• Used French language to support and communicate with displaced people
• Provided an empathetic, friendly face
• Volunteer Event Steward Resume Description
• Checked ID and tickets
• Patrolled event and alerted security to issues
• Provided customer service by answering event attendees’ questions
• Controlled crowds to avoid overcrowding and safety issues
• Arts Volunteer Resume Description
• Directed an amateur theater group and coached actors on their roles
• Demonstrated people leadership by resolving interpersonal issues and motivating actors
• Organized three performances a year
• Marketed performances on social media and used sales skills to sell tickets

Leverage Your Volunteer Experience to Get Invited to Job Interviews

A well-written resume is key to job-hunting success. Not only will it land you more invites to interview, but you can use it to negotiate a higher starting salary and better work conditions. And no matter how much — or little! — experience you have, volunteer work can help you stand out from other applicants.

Make sure to fine-tune your resume so you’re highlighting the value of your past experiences, whether they were voluntary or not. You should also make sure your resume is machine-readable and professionally laid out.

Our volunteer resume templates will help you get started. They’re easy to customize to your background and come in a guaranteed machine-readable file format. What’s more, our resume builder will recommend the ideal structure based on your career history, along with recruiter-approved phrasing to describe your skill sets.

With our tools, you’ll find crafting a winning resume is easy. Plus, it takes just 10 minutes, so build your resume now.

Volunteer Resume Examples and Templates for 2024

Volunteer Resume Templates and Examples (Download in App)

Most popular volunteer resumes.

• Community Service Worker
• Fundraising Volunteer
• Resume Text Examples

How To Write a Volunteer Resume

• Volunteer Firefighter
• Volunteer Teacher
• Community Volunteer
• Volunteer Coordinator
• Student Volunteer

Community Service Worker Resume Example

Fundraising Volunteer Resume Example

Nonprofit Resume Example

Volunteer Text-Only Resume Templates and Examples

John Bergsen (123) 456-7890 [email protected] Philadelphia, PA 12345 LinkedIn | Portfolio

A volunteer firefighter with five years of experience specializing in emergency response, community outreach, firehouse operations, and loss control. A proven track record of coordinating with EMTs, firefighters, and first responders to rescue and treat civilians during emergency situations.

Professional Experience

Volunteer Firefighter , Franklin Fire Department, Philadelphia, PA | October 2022 – present

• Respond to emergency fire and hazardous materials incidents and utilize fog, direct attack, and two-line attack techniques to suppress fires based on weather and wind conditions
• Complete comprehensive training programs on building safety protocols, firefighting techniques, and emergency response protocols
• Perform inspections, repairs, and maintenance on fire department equipment and vehicles, including ambulances, fire trucks, and ladder trucks

Volunteer Firefighter , Aramingo Fire Department, Philadelphia, PA | June 2019 – October 2022

• Responded to emergency fires, administered emergency medical treatment to civilians, and ensured compliance with safety protocols during rescue operations
• Coordinated with EMTs, firefighters, law enforcement, and first responders to rescue civilians and administer life-saving medical treatment for smoke inhalation and burns
• Conducted safety and maintenance inspections of equipment and vehicles
• Emergency response protocols
• Firehouse operations
• Fire safety
• Team leadership

Certifications

• Firefighter I, National Fire Protection Association (NFPA) | 2019
• Basic Life Support (BLS) Certification, American Red Cross | 2019

Bachelor of Science (B.S.) Emergency Management Temple University, Philadelphia, PA | 2019

This volunteer resume illustrates the candidate’s comprehensive background in responding to life-threatening situations with poise and calmness. The bullet points also demonstrate the applicant’s leadership expertise, which is essential for any first responder.

Yaling Zhang (123) 456-7890 [email protected] Seattle, WA 12345 LinkedIn | Portfolio

A volunteer teacher with seven years of experience specializing in curriculum development, lesson planning, student engagement, and community outreach. A strong history of providing quality instruction to ESL students within the Hispanic community.

Volunteer Teacher , Arlington Literary Council, Seattle, WA | March 2021 – present

• Deliver teaching courses to ESL students within the Hispanic community as a volunteer teacher, build positive relationships with students, and develop engaging lesson plans for adult learners
• Collaborate effectively with a team of ESL teachers to create curriculums and identify appropriate resources for students, including the implementation of an after-school tutoring program
• Support community outreach initiatives to increase access to education services within underprivileged communities

Volunteer Teacher, Hargraves Literacy Council, Seattle, WA | June 2017 – March 2021

• Developed curriculum, planned lessons, and delivered quality instruction to ESL students and adult learners, resulting in an 89% goal attainment rate across all students
• Identified opportunities to enhance student engagement by integrating cultural aspects in an authentic, organic manner
• Curriculum development
• Spanish (fluent)
• Lesson planning
• Community outreach
• Single Subject Teaching Certification, State of Washington | 2017

Bachelor of Arts (B.A.) English University of Washington, Seattle, WA | 2017

In this volunteer resume example, the applicant conveys their background teaching ESL courses for adult learners. The candidate paints a clear picture of how they integrated cultural elements into lesson plans to help drive student engagement and growth.

Aliya Jackson (123) 456-7890 [email protected] San Diego, CA 12345 LinkedIn | Portfolio

A community volunteer with eight years of experience, specializing in job search strategy, case management, client relations, and community outreach. A proven track record of delivering career coaching services and support to diverse client populations.

Community Volunteer , West Light Non-Profit, San Diego, CA | May 2020 – present

• Deliver volunteer career coaching services to support diverse client populations transitioning from rehab centers, incarceration, and homelessness
• Counsel clients on potential employment options and career paths, provide resume writing services, and aid clients in obtaining necessary resources to achieve goals
• Lead community outreach initiatives to support clients in exploring new opportunities, including planning and organizing job fairs

Community Volunteer, Highland Non-Profit, San Diego, CA | June 2016 – May 2020

• Educated and counseled a wide range of clients during complex life transitions, identified potential career paths based on existing skill sets, and developed strategies to aid clients in achieving long-term goals
• Planned and executed events such as job fairs and fundraising initiatives to provide aid to underserved communities
• Identified and obtained appropriate resources according to individual client needs, including vocational training and GED programs
• Event planning
• Client relations
• Communication
• Relationship building
• Senior Professional Career Coach (SPCC), IACC | 2016

Bachelor of Science (B.S.) Human Resources University of San Diego, San Diego, CA | 2016

This volunteer resume highlights the candidate’s ability to counsel and support clients during complex life transitions. They emphasize their experience working with diverse client populations, which helps to position them as a strong applicant for the role.

Skyler Thompson (123) 456-7890 [email protected] Camden, NJ 12345 LinkedIn | Portfolio

A volunteer coordinator with five years of experience specializing in fundraising, event planning, and public relations. A proven track record of supporting large charity events and identifying opportunities to enhance fundraising initiatives for nonprofit organizations.

Volunteer Coordinator , Good Works Nonprofit, Camden, NJ | March 2021 – present

• Plan, organize, and execute over 100 charity events to support social justice causes and combat homelessness, poverty, and drug addiction in the city of Camden, resulting in over $450,000 in donations
• Manage and recruit over 50 volunteers to support fundraising and charity initiatives and identify opportunities to enhance community outreach efforts
• Communicate effectively with the leadership team and volunteers to establish a forward-thinking and inclusive culture

Volunteer Coordinator , Helping Hand Nonprofit, Camden, NJ | June 2019 – March 2021

• Managed and recruited over 30 volunteers for a nonprofit organization to help raise more than $300,000 in charity funds to improve access to food, medical services, and resources for the city’s homeless population
• Planned a variety of charity events and coordinated with local businesses and community leaders to raise awareness and improve attendance
• Volunteer management
• Fundraising

Bachelor of Arts (B.A.) Public Relations Temple University, Philadelphia, PA | 2019

In this volunteer resume example, the candidate emphasizes their leadership capabilities. The content paints a compelling picture of the applicant’s background in managing volunteers and collaborating in team-based environments. This is essential for the coordinator positions they’re targeting.

Raheem Richardson (123) 456-7890 [email protected] New York, NY 12345 LinkedIn | Portfolio

A student volunteer with three years of experience specializing in event planning, charity fundraising, communication, and relationship building. A strong history of supporting university initiatives to raise awareness of social justice issues and funding for underserved populations.

Student Volunteer , Columbia University, New York, NY | June 2022 – present

• Coordinate with university staff and student volunteers to execute and plan events for a variety of causes, including homelessness, mental health services, drug addiction, and criminal justice reform
• Support recruitment and training initiatives for over 80 student volunteers and assist with social media and print advertising to raise awareness of events
• Serve as a university representative during events and interface with the public to promote the institution’s causes, mission, and values

Student Volunteer , American Cancer Society, New York, NY | June 2020 – March 2021

• Provided support for the planning, advertising, and execution of over 20 fundraising events for cancer research and the Make-A-Wish Foundation
• Assisted marketing professionals in creating flyers and social media posts to advertise upcoming charity events and initiatives

Bachelor of Arts (B.A.) Marketing University of Columbia, New York, NY | 2024

This resume effectively positions the candidate for volunteer opportunities and future employment in the private sector. The bullet points paint a clear picture of the applicant’s ability to advertise, plan, and execute events for charitable causes.

Luis Robertson (123) 456-7890 [email protected] 123 Your Street, Dallas, TX 12345

A Community Service Worker with six years of experience, specializing in delivering clinical services to elderly and disabled populations. A strong history of collaborating with registered nurses and medical teams to deliver medical treatment and social services. Adept at aiding vulnerable citizens in obtaining resources to improve quality of life.

Community Service Worker, Fair Acres Medical Center, Dallas, TX June 2017 – Present

• Provide support, community resources, and social services to elderly populations and adults with cognitive, physical, and mental disabilities
• Identify counseling services and caretaker services for clients based on physical limitations, medical conditions, and mental health needs
• Collaborate with clinical staff and the program director to develop activity programs for residents, including supervised trips from the facility, musical entertainment, and daily learning activities to improve cognitive skills

Community Service Worker, ESL Literacy Council, Chicago, IL May 2014 – June 2017

• Coordinated with registered nurses to provide treatment, administer medication, and patient-centered care to residents
• Conducted interviews with clients to evaluate living situations, ensure patient safety, and coordinate safe discharge into the care of families and guardians

Bachelor of Science in Public Health Dallas University, Dallas, TX, September 2010 – May 2014

• Clinical Services
• Social Services
• Community Resources
• Program Development
• Case Management
• Community Health Worker Certification (CHW), 2016
• Certified Community Service Worker (CCSW), 2015

Anthony Gentile (123) 456-7890 [email protected] 123 W Adams Ave, Detroit, MI 12345

A Fundraising Volunteer with four years of experience, specializing in marketing, public relations, event management, and community engagement. A strong history of supporting high-impact fundraising initiatives for nonprofit organizations and community programs.

Fundraising Volunteer, Overcoming Poverty Nonprofit, Detroit, MI June 2019 – Present

• Organize, plan, and execute 20+ fundraising events in collaboration with volunteers and community partners to combat poverty, homelessness, and addiction in Detroit
• Support fundraising efforts to secure over $600K in annual donations for community programs, including conducting grant writing and community outreach activities
• Coordinate with local businesses to raise awareness of upcoming events and secure advertising opportunities, resulting in a 30% increase in average attendance

Fundraising Volunteer, Vanguard Relief Organization, Detroit, MI May 2018 – June 2019

• Collaborated with a team of fundraising volunteers and event managers to plan and execute events to support relief efforts for low-income families, which included enabling access to healthcare services, mental health services, and education
• Generated over $300K in funding in 2018 in coordination with the fundraising team, which included building relationships with donors and community leaders

Bachelor of Arts (B.A.) Public Relations University of Michigan, Ann Arbor, MI September 2014 – May 2018

• Grant Writing
• Community Engagement
• Event Management

Hailey Hernandez (123) 456-7891 | [email protected] | 3616 Canary Road, Anchorage, AK 99501

Nonprofit Development Professional with 3+ years of experience. Consistently meet or exceed fundraising goals. Skilled in planning events, designing advertisements, and building relationships with web-based donors.

Development Coordinator, Abused Women Aid in Crisis (AWAIC), Anchorage, AK | September 2019 to Present

• Identify new donors and negotiate funding
• Assist with grant writing
• Set event budgets and account for expected fundraising outcomes
• Design ads, flyers, posters, and social media posts to promote fundraising events

Highlights:

• Raised $2.5M through individual and corporate donations
• Served as lead writer on a $500K grant award

Bachelor of Business Administration in Marketing, University of Alaska, Fairbanks

• Company Partnerships
• Data Analysis
• Donor Relations
• Event Planning
• Raiser’s Edge

Writing a great volunteer resume requires a different approach than other types of job applications. You need to convey your genuine passion for public service and paint a picture of how you’ve positively impacted the lives of others throughout your career. We’ll provide expert tips and advice to craft an impactful volunteer resume to support your long-term career objectives.

1. Write a dynamic profile summarizing your qualifications

To show organizations that you’re the ideal volunteer for their team, lead with a powerful opening summary that captures the broad strokes of your community service background. Start with an opening sentence that lists your years of experience and three to four skills that match the position you’re applying for. Round out your paragraph with one to two sentences that demonstrate how you can deliver positive contributions and support public service initiatives.

For example, if you’ve provided volunteer teaching services, emphasize the impact you had on your students. If you have experience as a volunteer firefighter or EMT, highlight your background responding to emergency situations. This immediately sends a clear message that you have the qualifications to aid the organization’s mission.

Profile Example #1

Profile example #2.

A volunteer teacher with seven years of experience specializing in curriculum development, lesson planning, student engagement, and community outreach. A strong history of providing quality instruction to English as a Second Language (ESL) students within the Hispanic community.

2. Add an accomplishment-driven professional experience section

In the professional experience section of your volunteer resume, emphasize your most compelling achievements. Use tangible examples to demonstrate how you’ve made a real difference in the lives of others. If you lack a volunteerism background and want to leverage your career experience to serve your community, highlight aspects of your work history that show how you positively support community service initiatives.

Professional Experience Example #1

Volunteer Firefighter, Franklin Fire Department, Philadelphia, PA | October 2022 – present

• Complete comprehensive building safety protocols, firefighting techniques, and emergency response protocols

Professional Experience Example #2

Volunteer Job Coach, West Light Employment Services, San Diego, CA | May 2020 – present

• Counsel clients on potential employment options and career paths, provide resume writing services, and help them obtain the necessary resources to achieve goals

3. Include relevant education and certifications

Although not every volunteer position will require formal education or a specialty certification, certain opportunities may have unique requirements. For example, a volunteer firefighter usually needs both a Firefighter I and Basic Life Support (BLS) certification to provide emergency response services. Carefully review each volunteer listing before applying to ensure that you meet the minimum requirements.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Bachelor of Science (B.S.) Emergency Management
• Temple University, Philadelphia, PA | 2019
• [Certification Name], [Awarding Organization], [Completion Year]

4. List pertinent key skills

While not every organization will utilize an applicant tracking system (ATS) for volunteer positions, it’s still important to feature keywords and skill sets that align with the posting. This shows the hiring manager you have the expertise and knowledge to provide valuable contributions to community service initiatives. Below is a wide range of potential keywords that you may encounter during the application process:

How To Pick The Best Volunteer Resume Template

There isn’t a one-size-fits-all resume template that matches the preferences of every individual organization or hiring manager. The key is to opt for a format that doesn’t distract the reader from your volunteer experience with extraneous use of color and flashy graphics. Select a template that keeps your content as the singular focus of the resume, and you’ll generate interviews during the job search.

Frequently Asked Questions: Volunteer Resume Examples and Advice

What are common action verbs for volunteer resumes -.

Action verbs add a dynamic and engaging element to your bullet points that help to draw the hiring manager’s eye. That said, it’s important to avoid overusing the same verbs repeatedly, as this may cause your content to appear stale and repetitive. Below, we’ve compiled a list to differentiate your usage of action verbs during the resume-building process:

How do you align your resume with a volunteer job description? -

Tailoring your volunteer resume to each individual posting is a great way to show you’re the ideal fit for the organization. As you begin applying for volunteer positions, carefully analyze the responsibilities and requirements of each listing. Include keywords that match the organization’s needs and demonstrate how you’ve utilized these skill sets throughout your career.

For example, if a nonprofit organization is seeking a volunteer with an extensive background in community outreach, emphasize examples of you planning events and supporting initiatives to raise awareness for social causes. If the posting mentions DEI, emphasize your experience interfacing with diverse communities.

What is the best volunteer resume format? -

Reverse chronological is the optimal format for the vast majority of volunteer resumes. This places your professional experience front and center, which is always the primary focus of any hiring manager. A combination format should only be considered if you lack volunteer experience and your work history doesn’t provide value to your application. In this situation, you can place skills and certifications below your summary of qualifications.

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Pair your volunteer resume with a strong cover letter that emphasizes your passion for community service. Use this opportunity to tell your story and convey how your experience can benefit the organization you’re targeting. For more information, visit our firefighter , social work , and case manager cover letter guides.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

Check out Related Examples

Community Service Worker Resume Examples and Templates

Fundraising Volunteer Resume Examples and Templates

Nonprofit Resume Examples and Templates

Build a Resume to Enhance Your Career

• How To Include Licenses and Certifications on Your Resume Learn More
• How To List Volunteer Experience on a Resume Learn More
• Top 10 Soft Skills Employers Love Learn More

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• How to Write a Resume Learn More
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Resume Worded   |  Proven Resume Examples

• Resume Examples
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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

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Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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7 Customer Service Lead Resume Examples for 2024

When crafting resumes for lead roles in customer service, precision and focus are key. This article provides strong examples and advice on structuring your resume. Learn to highlight your skills, leadership experience, and accomplishments. Understand what hiring managers look for and how to make your resume stand out in the field.

• 05 Sep 2024 - 1 new section (Beat the resume screeners) added
• 27 Aug 2024 - 5 new sections, including 'Where to place education', added
• 27 Aug 2024 - 5 new resume templates, including Aspiring Customer Service Lead, added

  Next update scheduled for 13 Sep 2024

Here's what we see in the best customer service lead resumes.

Show Impact With Numbers : Use metrics to show your impact. Common ones are: customer satisfaction score (CSAT) , average handle time (AHT) , first call resolution (FCR) , and monthly support tickets reduced .

List Relevant Skills : Include skills on your resume that you have and are in the job description. Some popular ones are CRM tools , data analysis , conflict resolution techniques , team management software , and customer feedback systems . Choose the ones you have and are in the JD.

Highlight Industry Compliance Experience : Many resumes show experience with compliance standards and industry regulations . This is important for customer service leads, especially in highly regulated industries.

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Customer Service Lead Resume Sample

Find out how good your resume is.

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Get instant feedback on your resume

Want to know if your resume stands out for customer service lead roles? Our resume scoring tool gives you a clear picture of where you shine and where you can improve. It evaluates your resume based on what hiring managers in the customer service industry look for.

Upload your resume now for an unbiased assessment. You'll get a score and specific tips to make your application stronger. This feedback can help you land more interviews and move forward in your customer service career.

Where to place education

If you have recently completed any significant continuing education, such as a master's degree or an MBA, you should place your education section first on your resume. This will help explain any gaps in your employment history to potential employers.

If you are an entry-level candidate who has just graduated or is still studying, also list your education first. For candidates with more experience in the field, place your education section after your work experience.

Highlight leadership skills

To stand out as a customer service lead, showcase your leadership abilities and experience managing teams. Include specific examples of how you have improved team performance or customer satisfaction ratings.

Also, highlight any experience you have with training or onboarding new staff. This shows your capability in guiding new hires, which is crucial for a leadership role in customer service.

Customer Success Lead Resume Sample

Ideal resume length.

As a hiring manager, you should know a resume for a customer service lead should be concise yet informative. If you have less than 10 years of customer service or leadership experience, aim for one page. This will require you to include only the vital information, such as recent roles where you managed teams and provided excellent service. Highlight skills and experiences directly related to leading a customer service team, such as conflict resolution and staff training.

For those with more significant experience, a two-page resume is allowed. Use the extra space to elaborate on your leadership roles, complex customer service scenarios you've handled, and improvements or changes implemented that positively impacted customer satisfaction. Remember, readability is crucial, so ensure the font size and margins allow for easy scanning. Trust in the strength of well-selected, relevant information over quantity to display your qualifications.

Senior Customer Service Lead Resume Sample

Showcase conflict resolution.

In customer service, your ability to resolve conflicts effectively is key. Include specific instances where you have successfully handled difficult customer situations and the positive outcomes that followed.

If you have implemented any systems or processes that have improved customer complaint resolution times, be sure to mention these achievements. This will demonstrate your capacity to contribute to operational improvements.

Customer Service Lead specializing in Technical Support Resume Sample

Beat the resume screeners.

When you apply for a job as a customer service lead, your resume might first be read by a computer program called an Applicant Tracking System (ATS). You need to make your resume in a way that this system can read it well. Here are tips to help with that:

• Use keywords from the job description. Include words like 'customer service', 'team lead', 'support', and 'resolution'. This matches your resume with the job.
• Make your resume clear and easy to read. Use a standard font and format. List your skills and experience in a simple way. This helps the ATS see that you are a good fit for the job.

Remember, a good resume for a customer service lead shows that you can manage a team and help customers well. The ATS is the first step. Make sure it can see your strong skills.

Aspiring Customer Service Lead Resume Sample

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