critical thinking training for employees ppt

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A Short Guide to Building Your Team’s Critical Thinking Skills

• Matt Plummer

Critical thinking isn’t an innate skill. It can be learned.

Most employers lack an effective way to objectively assess critical thinking skills and most managers don’t know how to provide specific instruction to team members in need of becoming better thinkers. Instead, most managers employ a sink-or-swim approach, ultimately creating work-arounds to keep those who can’t figure out how to “swim” from making important decisions. But it doesn’t have to be this way. To demystify what critical thinking is and how it is developed, the author’s team turned to three research-backed models: The Halpern Critical Thinking Assessment, Pearson’s RED Critical Thinking Model, and Bloom’s Taxonomy. Using these models, they developed the Critical Thinking Roadmap, a framework that breaks critical thinking down into four measurable phases: the ability to execute, synthesize, recommend, and generate.

With critical thinking ranking among the most in-demand skills for job candidates , you would think that educational institutions would prepare candidates well to be exceptional thinkers, and employers would be adept at developing such skills in existing employees. Unfortunately, both are largely untrue.

• Matt Plummer (@mtplummer) is the founder of Zarvana, which offers online programs and coaching services to help working professionals become more productive by developing time-saving habits. Before starting Zarvana, Matt spent six years at Bain & Company spin-out, The Bridgespan Group, a strategy and management consulting firm for nonprofits, foundations, and philanthropists.  

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Critical thinking training: 5 key lessons for employees

Employers participating in the AAC&U’s periodic surveys consistently rank critical thinking as one of the most vital skills for success in the workplace. The 2020 survey ranked it second in importance only to the ability to work effectively in teams. 

The survey also found that while 60% of employers rated critical thinking skills as very important, only 39% agreed that recent college graduates have been well prepared by the training on critical thinking they received in school. 

This is one of the main reasons critical thinking training is growing in demand among organizations across sectors. Learning and development leaders are tasking their teams with determining what it would take to develop critical thinking skills in the workplace, at scale.  

Critical thinking training in the workplace

Critical thinking refers to the act of analyzing evidence, observations, and arguments to form a judgment. It often requires the conceptualizing and synthesizing of information. Specific skills that are commonly addressed in critical thinking training include:

• Identifying a problem or question
• Using more than one strategy to approach a problem
• Gathering relevant data, opinions, and observations
• Analyzing, interpreting, and evaluating data
• Understanding patterns and connecting ideas
• Making inferences from data
• Thinking creatively
• Practicing self-reflection, self-regulation, and open-mindedness
• Identifying assumptions and biases
• Identifying and evaluating alternative courses of action
• Anticipating the possible outcomes of different actions
• Testing hypotheses
• Making data-based decisions

While some personality traits are particularly conducive to critical thinking, such as curiosity and creativity, employees without these traits can benefit greatly from critical thinking training. The five lessons below are an excellent starting point for organizations looking to develop this skillset in their workforce. 

Common Cognitive Pitfalls in Decision-Making | Liv Boeree

Guarding against the possibility of biases influencing one’s decisions is a key principle that is often discussed in critical thinking training. In her Big Think+ class, Liv Boeree — international poker champion — addresses several cognitive pitfalls that can result in faulty decisions. Watch the clip below to learn more. 

As Boeree described, confirmation bias is the tendency to overvalue evidence that confirms one’s existing beliefs, and undervalue evidence that contradicts them. She later goes on to explain status quo bias, which reflects the natural human aversion to change and is defined as a preference for how things have been done previously. 

There is also the sunk cost fallacy, which refers to the act of making decisions based on previously invested resources rather than desired outcomes for the future. For example, some organizations cling to legacy systems, creating a nightmarish patchwork of fixes before eventually reaching the conclusion that it’s time to scrap the old and embrace the new. 

Open to Think | Dan Pontefract

In his book, Open to Think , award-winning author and professor Dan Pontefract describes “open thinking” as a cyclical process which involves creative thinking (dreaming), critical thinking (deciding), and applied thinking (doing). 

The first stage in the process involves generating new ideas unrestricted by constraints. Then in the critical thinking stage, one evaluates and makes data-driven, fact-based decisions about the ideas generated through creative thinking. Finally, applied thinking operationalizes the decisions resulting from critical thinking. 

Our thinking is only as good as our ability to continually challenge and question. Dan Pontefract

This dream-decide-do cycle can be repeated as many times as needed to improve outcomes. The true power of the model lies in its iterative nature because it allows for the possibility of failure, treating it as a learning experience and opportunity for improvement. 

Let Information Permeate Your Organization | Andrew McAfee

Effective critical thinking doesn’t just rely on the individual thinker. In order for the skill to thrive among individuals, information must flow freely throughout the organization. And employees must have the support of their supervisors in using that information.  

Andrew McAfee, MIT scientist and author of Machine, Platform, Crowd , says that in the Information Era, managers should no longer act as gatekeepers of information. Today’s technology makes it easy to distribute data throughout all levels of an organization. Watch the clip below to learn more. 

If the marketing team has information that would be useful to the sales or product teams, that information should be easily accessible by all. And as McAfee suggests, team leaders can provide specific suggestions for how to best make use of the information. These are key strategies that leaders can learn in critical thinking training. 

The Art of Perception | Amy Herman

Amy Herman — art historian, attorney, and author of The Art of Perception — offers a unique model for thinking critically about observations that she refers to as the “Four As of Visual Intelligence.” Herman defines visual intelligence as the ability to assess, analyze, articulate, and adapt to visual information in one’s environment.

• Assessing your situation involves consciously making observations and determining what information can be extracted from them. Herman suggests asking others to share their observations, as no two people interpret things the same way.
• To analyze the information is to examine it closely and decide what is important and necessary. 
• To articulate one’s observations is to describe in words the important observations and the information they provide. 
• Finally, adapt to the situation by making a purposeful decision based on the information from the previous steps, and act on that decision.

In her Big Think+ class, Herman suggests consciously practicing the Four As until they become automatic. This develops a mindset of applying critical thinking skills to make sense of information in the world around us. 

Making Complex Decisions | Lawrence Summers

Decision-making can be challenging, especially for employees who are new to roles that require planning and strategizing. For this reason, it’s wise to include instruction on decision-making in critical thinking training. 

In his Big Think+ class, economist and former director of the U.S. National Economic Council, Lawrence Summers, addresses a key aspect of critical thinking — the ability to be analytical in choosing among different courses of action. 

Summers applies a scientific method to making complex decisions that’s grounded in thinking in terms of alternatives. It begins with identifying alternatives to a proposed solution without making any assumptions initially as to which is best. Each alternative is then analyzed from the standpoint of feasibility and the likely consequences of implementation. Then, a judgment is made as to which of the feasible alternatives will produce the most desirable outcomes. 

The core challenge, as Summers sees it, is to separate what one would like to be true from what, in fact, is true. Only by understanding what is true is it possible to accurately evaluate the consequences of alternative courses of action. 

The benefits of critical thinking training

In today’s business environment where rapid technological innovation is fueling an abundance of information, success depends on strong critical thinking skills. Critical thinking training can improve a person’s ability to come up with innovative solutions and build onto ideas expressed by others. It enhances the creative and collaborative processes that teams work through on a daily basis. 

Meetings become more productive when there is greater clarity and depth of thought, and management is more effective when leaders are able to distinguish between emotion and logic. Organization-wide, critical thinking leads to fewer errors in judgment and better overall decision-making. These are just a few of the ways that both individuals and organizations can benefit from critical thinking training. 

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Critical Thinking Exercises for Employees: Boosting Workplace Problem-Solving Skills

In today’s fast-paced work environment, critical thinking skills are essential for success. By engaging in critical thinking exercises, employees can refine their ability to evaluate information, solve complex problems, and communicate effectively. These skills not only contribute to individual success but also promote a more innovative and productive work environment.

Key Takeaways

Understanding critical thinking.

Critical thinking is a vital skill for employees in the business world, as it enables individuals to analyze complex situations, identify biases, and make informed decisions through creative problem-solving methods. This cognitive process encourages a deeper understanding of problems and promotes the ability to approach them from multiple perspectives.

Developing critical thinking skills involves being aware of one’s own biases and working towards eliminating them. Bias can significantly impact how we approach problems and may result in making distorted decisions. By recognizing and addressing these biases, employees can harness their critical thinking abilities to make impartial and robust decisions in the business landscape.

In the context of problem-solving, critical thinking encourages employees to explore new perspectives and think beyond conventional solutions. By adopting a creative approach, individuals can generate novel ideas and innovations, which can lead to improved business results and overall growth.

In conclusion, it is crucial for employees to develop and hone their critical thinking skills, as they enable individuals to navigate complex business environments effectively. By addressing biases, conducting robust analysis, and adopting creative problem-solving strategies, employees can make well-informed decisions that contribute to the success and longevity of the organization.

The Importance of Critical Thinking in the Workplace

In the workplace , critical thinking allows for a more thorough evaluation of issues, helping to identify potential problems or opportunities. This is particularly important in today’s fast-paced, competitive environment, where companies need to stay ahead of industry trends and anticipate the needs of their customers. Employees who possess strong critical thinking skills can help their team effectively navigate the challenges that arise in any industry.

Ultimately, developing critical thinking skills in employees is not just beneficial for the individual worker and their direct colleagues, but it also impacts the overall success of the organization. By fostering an environment that encourages the growth of critical thinking skills, employers can not only increase productivity but also create a more positive and engaged work culture.

Developing Critical Thinking Skills

Mindful observation, active listening, asking questions.

Asking questions is a key component of critical thinking, as it encourages employees to inquire deeper into subjects and analyze all aspects of an issue. Employers can foster a work environment that supports curiosity by encouraging team members to ask both open-ended and closed-ended questions and offering guidance when needed.

Assessing Evidence and Drawing Conclusions

Recognizing and managing biases.

By incorporating these exercises and strategies into the workplace, employees can develop critical thinking skills that strengthen their overall performance, communication, and leadership abilities.

Critical Thinking and Communication

Critical thinking and communication go hand in hand in the workplace. Developing both skills can enhance employees’ ability to solve problems, make decisions, and work effectively in teams. By engaging in critical thinking exercises that involve clear communication and open discussion, employees can improve their cognitive abilities and interpersonal skills.

Another useful technique is group discussions, which can stimulate critical thinking and promote clear communication. By engaging in conversations where various perspectives are considered, employees can develop the ability to analyze information objectively and reevaluate their initial assumptions. Fostering open-mindedness and empathy for others’ viewpoints can also build strong communication skills in the workplace .

Applying Critical Thinking to Problem Solving

Effective problem solving requires employees to utilize critical thinking skills. By carefully analyzing information, asking questions, and determining the best course of action, employees will be more likely to arrive at creative and innovative solutions to challenges.

Critical thinking also involves evaluating the effectiveness of potential solutions. Employees should be encouraged to analyze the pros and cons of each option, as well as consider any potential long-term impacts. This process can help identify the most viable and successful solutions for a given problem.

Critical Thinking in Leadership and Management

Developing critical thinking skills in leadership and management positions is crucial for making informed decisions, driving company growth, and ensuring employee satisfaction. By enhancing their cognitive abilities, leaders and managers become better at decision-making, hiring processes, and overall performance.

In the realm of leadership, critical thinking helps leaders to understand the logical relationships between ideas and recognize the importance of an argument. This enables them to identify mistakes in reasoning and make well-informed choices, thus driving superior organizational outcomes as mentioned here .

Incorporating critical thinking exercises into hiring processes allows employers to better assess candidates’ abilities objectively. By focusing on problem-solving and communication skills during the interview process, managers can identify high-potential talent who demonstrate strong critical thinking competencies.

Critical Thinking in Team Building

Incorporating critical thinking exercises within team building activities is essential for fostering creativity, collaboration, and problem-solving amongst employees. By engaging team members in activities that require them to consider multiple perspectives and work together to reach a conclusion, companies can significantly improve their team’s performance.

Brainstorming is another critical thinking team building activity that can generate diverse ideas and encourage innovation. By setting specific goals or challenges, team members collaborate to provide multiple solutions to a given problem. Encourage employees to think beyond the obvious answers, providing a safe space for innovative and unusual ideas.

Evaluating Potential Job Candidates for Critical Thinking Skills

Screening for critical thinking.

A vital step to measure critical thinking is through the initial screening process. To do this effectively, recruiters can utilize pre-employment tests that focus on evaluating candidates’ analytical skills, problem-solving abilities, and decision-making skills. These assessments can be administered online for a more efficient process while narrowing down the applicant pool.

Assessing Analytical Skills during Interviews

Asking situational and behavioral questions can provide excellent insight into a candidate’s analytical capabilities. Employers may ask questions that require candidates to analyze specific scenarios, or they may inquire about past experiences where candidates employed their critical thinking skills.

By effectively screening and assessing job candidates’ critical thinking skills, companies can confidently hire employees with the necessary abilities to contribute successfully to their organization’s goals and vision.

The Role of Emotional Intelligence in Critical Thinking

Emotional intelligence also helps employees consider the ethical implications of their decisions. With a heightened understanding of emotions, individuals are more likely to empathize with others and take their perspectives into account. This ability enables them to navigate complex ethical dilemmas and make fair judgments that adhere to the organization’s values.

Fostering an Innovative Work Environment through Critical Thinking

Promoting open discussions.

One way to encourage innovation in the workplace is by promoting open discussions. These encourage employees to share their ideas and contribute to the collaborative push for creative solutions. When a culture of open communication is established, employees feel valued and are more likely to take risks, making it easier for them to come up with innovative solutions. Conducting regular brainstorming sessions and encouraging the exchange of opinions during meetings can further enhance the creative thinking process.

Encouragement of Reflective Practice

Enhancing critical thinking skills in the workplace is an essential step towards cultivating a culture of effective decision-making and problem-solving. By engaging in various training exercises, employees can strengthen their ability to analyze situations, interpret data, and make informed choices.

Frequently Asked Questions

What are effective group exercises to improve critical thinking.

There are various group exercises that can help improve critical thinking skills among employees. One example is the Socratic questioning technique in which a facilitator poses a series of questions designed to uncover assumptions and stimulate critical thinking. Another effective activity is the “Case Study Analysis,” where employees are tasked with analyzing real-life business scenarios to identify challenges, gather data, and make informed decisions.

How can team building games enhance critical thinking skills?

What are some fun activities to develop critical thinking in adults, how can a workbook aid in critical thinking development.

A workbook designed for critical thinking development typically contains structured exercises, real-world examples, and reflective activities. These materials guide individuals through a step-by-step process of improving their critical thinking skills by encouraging self-awareness, fostering curiosity, and promoting constructive feedback. Using a workbook can provide an organized and personalized approach to enhancing critical thinking abilities.

What are the top 5 skills essential for critical thinking?

How can virtual activities benefit employees’ critical thinking, you may also like, critical thinking questions for team building, 20 influential books on critical thinking you must read for intellectual growth, critical thinking tools, examples of critical thinking in the classroom, download this free ebook.

Critical Thinking

Sep 13, 2014

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Critical Thinking. Presented by Holly Klingler, M.A., M.L.I.S. When you hear “ critical thinking ” or “ a good critical thinker, ” what comes to mind?. We often think of many tools that use critical thinking:. Skilled Discussant Good Decision Maker Ethical Adaptable Passionate

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Critical Thinking Presented by Holly Klingler, M.A., M.L.I.S.

When you hear “critical thinking” or “a good critical thinker,” what comes to mind?

We often think of many tools that use critical thinking: Skilled Discussant Good Decision Maker Ethical Adaptable Passionate Good Analyzer Remain Curious Self-Aware • Problem Solver • Good Communicator • Creative • Open-minded • Organized • Knowledgeable • Good Collaborator • Mentally Active • Insightful

Critical Thinking: The act of reassessing or challenging your thinking process/ abilities so that you can think accurately and efficiently.

Critical Thinking: Take a moment to reflect on your thinking process as a manager. What problems do you feel exist in your thinking process, or you wish to improve on?

Critical Thinking: Take a moment to reflect on your thinking process. What areas of your thinking do you feel you are strong in? How have these skills helped you?

Everyone has been, is and can be a good critical thinker! Our goal is to discover WHAT skills create a lifelong and conscious critical thinker. Good News Is:

Critical Thinking: The act of reassessing or challenging your thinking process/ abilities (tools) so that you can think…. accurately AND efficiently.

Must keep in mind two perspectives: The human mind is AMAZING Limited to some degree Make mistakes if not careful Influenced BY outside sources too The human mind is NOT perfect BUT • Capable of multitasking • Able to process info quickly and intuitively • Able to adapt when needed

10+1= ? What is the answer?

A bat and ball cost $1.10The bat costs one dollar more than the ball. How much does the ball cost? What is the answer?

First answer: 11 Second answer: five cents More than 50% of students at Harvard, MIT and Princeton got the bat-and-ball puzzle incorrect. More than 80% of other universities had the incorrect answer as well. * Must be “one dollar more” $1.05 + $.05 = $1.10 *Thinking Fast and Slow by DanielKahneman, 2011

Two of the biggest barriers to critical thinking: Not keeping in mind that we can be wrong or make mistakes!

Two of the biggest barriers to critical thinking: Not keeping in mind that we can be wrong or make mistakes! Assuming that mistakes and being wrong is simply a bad thing!

Considering Critical Thinking: • What specific benefits can this balance in thinking and action have for you in your management position? • How will it help you do your job better? Or what issues/problems can it help you avoid?

Considering Critical Thinking: What specific goals can you set in order to achieve that balance in thinking and action for you and your employees? Improve Efficiency Improve Accuracy • Clear expectations • Classes or training • Meetings/conferences/mentors • Allow time to learn/take risks • Clear deadlines • Meetings/check-ins • Set limits on time/resources • Provide organizational tools or methods

We can vastly improve our critical thinking (skills) if we remember: • The balance between being accurate and efficient. • The mind is amazing but not 100% perfect to avoid overconfidence. • To continually reassess and challenge our thinking process in each situation.

Tools/Skills of Critical Thinking: Skilled Discussant Good Decision Maker Ethical Adaptable Passionate Good Analyzer Remain Curious Self-Aware • Problem Solver • Good Communicator • Creative • Open-minded • Organized • Knowledgeable • Good Collaborator • Mentally Active • Insightful

Three main skills to focus on: (Self) Aware Open-minded Adaptable =SOFT SKILLS

Be (Self) Aware Biases Experiences Values Perspective Emotions Health… All influence your thinking!

Be Open-Minded Active attention See alternatives Seek connections Appreciate ambiguity And… Allow yourself to be wrong.

Be Adaptable Learn from mistakes AND victories because things will ALWAYS change. Adapt is ACTION. Change your environment or your environment will change you.

Critical Thinking is a Lifelong PROCESS Not easy and takes constant diligence and hard work.

Methods to Improve Critical Thinking: Actively listen/look Ask questions Follow evidence Be curious and relate Be flexible and creative

Methods to Improve Critical Thinking: Assume the positive Be responsive See a lesson in everything Work together Laugh and ENJOY change!

Considering Critical Thinking: • What is one skill or action that you will immediately implement today to become a better and more aware critical thinker?

Considering Critical Thinking: • What is one skill or action that you will immediately implement today to become a better and more aware critical thinker? • What is one method or approach that you will take today to improve critical thinking skills in your employees?

Critical Thinking Questions: What is the purpose of my thinking (goal/objective)? What precise question (problem) am I trying to answer? Within what point of view (perspective) am I thinking? What concepts or ideas are central to my thinking? What am I taking for granted, what assumptions am I making? Critical Thinking: What Every Person Needs to Survive in a Rapidly Changing World.

Critical Thinking Questions: What information am I using (data, facts, observation)? How am I interpreting that information? What conclusions am I coming to? If I accept the conclusions, what are the implications? What would the consequences be if I put my thoughts into action? Critical Thinking: What Every Person Needs to Survive in a Rapidly Changing World.

Thank you for learning about Critical Thinking! Please feel free to ask any questions or comment.

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Increasing Critical Thinking in the Workplace - PowerPoint PPT Presentation

Increasing Critical Thinking in the Workplace

The success of your organization depends on the quality of the thinking and the ... impact: initial profit was good, but the beer tasted terrible and the ... – powerpoint ppt presentation.

• Meet Jerry, your new salesperson.
• Working on the right things?
• Asking the right questions?
• Making good decisions?
• Meet Pam, your new office manager.
• Can she separate
• Assumptions
• Meet your new store
• Will they think about
• Consequences?
• Implementation?
• People often appear similar on the surface.
• Similar resume
• Similar communication style
• Similar upbeat attitude
• But how can you predict who will succeed on the job?
• Assess the critical thinking ability of top performers to create a baseline (e.g., 70th percentile and above)
• applicants and
• candidates for
• internal promotion
• and compare their
• scores to the
• In use for over 85 years
• Voluminous research
• Measures critical
• thinking ability
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• Development report provides
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• Recognize Assumptions
• Assumptions are statements that are
• implied to be true in the absence of proof.
• Evaluate Arguments
• Arguments are assertions that are intended
• to persuade someone to believe or act a certain way.
• Draw Conclusions
• Consists of arriving at conclusions that logically follow from
• the available evidence.
• Recognize Assumptions the CIA believed
• that Cubans would rise up to support the effort
• they could successfully overthrow the Cuban
• government based on past success (Guatemala, 1954)
• Evaluate Arguments Kennedy reviewed the plan with his closest advisors, who supported invasion. When campaigning, he had criticized Eisenhower for not being proactive enough with Cuba, so contrary views were not well represented in the inner circle.
• Draw Conclusions Kennedy ordered the invasion, which was an immediate and costly failure.
• I'm calling on our nation's governors and state education chiefs to develop standards and assessments that don't simply measure whether students can fill in a bubble on a test, but whether they possess 21st century skills like problem-solving and critical thinking and entrepreneurship and creativity.
• Separating fact from opinion
• Asking the right questions
• Evaluating arguments
• Dealing with politics and spin
• Exploring alternative POV
• Coping with contradiction
• Reading carefully
• Making decisions under
• Are supervisors equipped to evaluate 21st century skills such as critical thinking and adaptability?
• Are you currently assessing and developing these foundation skills?

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Critical Thinking.

Published by Julián Valdéz Modified over 5 years ago

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Presentation on theme: "Critical Thinking."— Presentation transcript:

THINKING. Critical Thinking

Compiled for Pope John XXIII High School by Christopher D. Stuck College Counselor.

Critical Thinking, Ethics, Multiculturalism and Economics St. Cloud Winter Institute 2008.

PHILOSOPHY WHAT IS IT?  Controversial  Questioning  Pursuit  Poking nose in  Meddling  investigation.

Yellow Card Discipline and Setting Boundaries. Tonight’s Objectives  Understand that testing limits is a natural human behavior  Develop skills and.

Check Your Progress 3 A Review of our Skills 5 th Grade Mrs. Williams.

KEY TERMS Errors in Persuasive Arguments. Faulty Reasoning Persuasive writers try to convince you to think or act in a certain way. Sometimes a writer’s.

Communication LET II. Purpose It’s not what you say, but what you do. This statement highlights the philosophy that actions speak louder than words Communicating.

INTERVIEW TIPS WHAT YOU NEED TO KNOW BEFORE YOU GO INTO AN INTERVIEW.

Wishful Thinker Critical Thinker I need to feel powerful, important and safe. I believe things that make me feel comfortable. I believe things that make.

Are u listening well  Etiquette and polish, both in personal and business settings, are linked to how well we communicate.  Most people think communication.

My Scenario #1 Case Study 1 (Tobacco) You and a friend have just watched a movie. You are leaving the cinema and notice a group of popular kids from your.

Choosing to Be Tobacco Free

Peers Fostering Hope Supported by the Dr

Nahid Al-Bakri ( ) Aisha Al_khaldi( ) Lama Al-bassam( )

ESSENTIAL WORDS.

Thinking critically and creatively

Giving Constructive Feedback

L.O: To understand how to use the Internet and ICT equipment safely.

Critical Thinking Study Skills Academy 2016/17.

About project

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Onsite Training Courses

• Business Etiquette
• Business Writing
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• Creativity, Critical Thinking, Decision Making, and Problem Solving
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• Presentation Skills
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• Train-the-Trainer

Virtual Classroom Training Courses

• Cross-Cultural Communication Skills
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• Negotiation

Online Training Courses

• Business Etiquette and Professionalism

Creative and Critical Thinking

• Negotiation and Conflict Resolution
• Nonprofit Management
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Corporate college solutions, interactive keynotes, meeting and retreat facilitation, one-on-one coaching.

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• Communication
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• Stefanie Coleman
• Myla DeLoatch
• Shawn Doyle
• Thomas Farley
• Elizabeth George
• Shanna Kabatznick
• Charlie Long
• Mariana Marko
• Laurie McIntosh
• Darren Murphy
• Avish Parashar
• Pamela Sumner
• Phillip Tanzilo
• Eduardo Villavicencio
• Sandy Wilson
• Kate Zabriskie

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• Join Our Mailing List

About Onsite Training What is onsite training?

The Full List See all onsite courses.

Locations Find out where we can deliver training.

Critical thinking course, critical considerations: three hours to better thinking, available formats: half-day training course, course highlights.

This critical thinking course will:

• Define critical thinking and its workplace value.
• Highlight situations where critical thinking is needed.
• Offer a model and questions for encouraging critical thinking.
• Outline common fallacies. 
• Explore ways in which language influences thinking.

Course Overview

Despite the plethora of data employees are asked to consider and problems they are required to solve, few people have received any formal training in critical thinking in the workplace. This fast-paced workshop introduces the critical thinking skills necessary for considering workplace problems and striking a balance between open-mindedness and skepticism. During this program, we will define critical thinking and consider its value, look at the types of decisions that require critical thinking, explore the steps critical thinkers usually follow, craft a list of questions to improve critical thinking, consider language and its role in argument, and explore a range of fallacies and how to spot and avoid falling prey to their use.

Program Objectives

At this program’s conclusion, participants should be able to:

• Define critical thinking.
• Explain the value of critical thinking at work.
• Identify situations requiring critical thinking.
• Recognize barriers to thinking critically.
• Follow a critical thinking process.
• Ask meaningful and relevant questions.
• Recognize how language can be used to manipulate thought.
• Identify common fallacies and avoid falling prey to their use.
• Define terms clearly in their efforts to ensure common understanding.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Decisions decisions: business judgement, let’s think: working through a model, stay within the lines: steps to improve critical thinking, advertising and influence: how the pros do it, fallacy: recognizing failures in reasoning, words words words: language and the critical thinker, related directories:.

• Thinking, Planning, and Problem Solving

Didn't find what you were looking for?

The business training works difference.

When you team with us, you’ll get:

• A partner who will ask questions about your goals and objectives.
• An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop.
• Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand.
• A post-training web-based skills check-in meeting if desired.
• People behind the scenes who will work to make our relationship a success.

You won’t get:

• A workshop leader who sells products during class time.
• A talking head with a PowerPoint presentation and not much else.
• Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace.
• The sense that you are a number, a transaction, or a cog in a machine.

Onsite Training Course Reminders

Our instructor-led training courses are available to private groups.  These workshops are not offered in a public seminar format.  Please  contact us  to speak with a facilitator about your needs and bringing training to your organization.

We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.

Please contact us about your location.

• For information about pricing, please see our fee schedule .
• For instructor-led webinars, take a look at our  virtual classroom programs .
• For information about self-paced courses available to anyone, visit our online courses catalog .
• For free resources, check out our resources pages .

Questions This Page Answers About Critical Thinking Training

• Where can I find a course on critical thinking?
• Who offers a critical thinking workshop?
• I need a critical thinking course for my team.  Where can I look?

“Pamela and Business Training Works put together a wonderful training program for ACERTUS. Pamela was able to create a curriculum that completely met our needs on such a short timeline. I am looking forward to working with them again!”

“I LOVED Kate. She was an incredible speaker and her ability to educate is a show stopper. Learning about my own communication style was invaluable and I truly believe that I am going to use this information for the rest of my professional career.”

“I just wanted to send out an email to express our appreciation for the service that Greg provided. He was a very motivated and inspirational speaker. We really, and I seriously mean this, enjoyed him. We are going to adapt some of our training procedures to fit his suggestions.”

“Greg was awesome! Very informative and interactive. He got rave reviews from the participants.”

“Pamela was very engaging. The training was well presented and held the group’s attention. The feedback I got from my staff was that it was useful not only in work but in their personal lives as well.”

“Greg Jones was a DYNAMITE presenter! He was fun, knowledgeable, and engaging and had our large group of 50+ people laughing and participating right up until the 5:00 PM end time. I am always impressed when a facilitator can keep a group engaged and involved WITHOUT using PPT and Greg did just that with his handouts, flip charting, storytelling and mixing up activities at table groups, teams, and with partners. We would love to have him back!”

“Phillip, you are the best! Loved every minute and the fun interactive aspect of our workshop exceeded my expectation. Looking forward to the LA workshop next month.”

“Pamela was a gem! We really enjoyed it. The one main piece of feedback I got was they wanted more time.”

“I’m usually quiet in group discussions, but I enjoyed this course so much, I participated quite a bit.”

“Laurie, as always, was AMAZING!”

“Myla was very professional and brought subject matter expertise to the training. My team really respected her and had nothing but positive things to say about her.”

“Pamela Sumner is professional, warm, and highly educated. Her style translates to small groups as well as large formal settings. She is definitely an asset to BTW.”

“It was a pleasure to work with Charlie last week. He was fantastic, and I have received great responses from the participants about the training!”

“Eduardo was an excellent facilitator. I took so much with me to apply to my job responsibilities that will enhance my thinking as I resolve difficult callers and issues. Eduardo was very interactive with the group and had excellent ideas to promote thinking and participation. He is the greatest facilitator I have ever worked with!”

“We cannot thank Stefanie enough for the fabulous presentation she delivered to our reception staff and directors of housing. We had plenty of great feedback from fellow colleagues regarding the presentation, and we’ve already had individuals implementing information they learned from the presentation. We sincerely appreciated all of Stefanie’s hard work delivering a quality presentation to a diverse group of individuals.”

“We did enjoy the class and yes, I am excited to work with you to bring in more. Charles is a great teacher, I would like to have him teach them.”

“Phillip was a great presenter. He kept the class moving forward and kept us all engaged and participating. We all got a lot out of the training and hope to have him back again for follow up.”

“I wanted to reach out to you regarding Phillip and what wonderful experience it was for our teams to have him as our facilitator for the team building and cross-cultural communication course last Friday. He’s a very talented and engaging trainer, and he was able to get even our toughest employees to participate. Everyone really liked Phillip and enjoyed the course.”

“WOW – where do I begin!? Working with you both has been an outstanding experience throughout the entire process. Your flexibility from first contact was very valuable – we appreciate your willingness to participate in multiple teleconferences to align with KMG.

Your ability to link KMG’s message and philosophies to the lessons is what set you apart from your competitors.

Kate’s energy and willingness to meet as many of the attendees as possible and her ability to quickly build a rapport with folks established credibility and a safe environment. Everyone valued the ‘informalness’ of the key note.

The Tuesday workshop was phenomenal! I saw people taking notes that I never would have imagined would be engaged.

Fantastic result overall – thank you so very much!”

“Business Training Works made this project extremely easy for me. Not only did they customize content for us, but they delivered it well and provided a great train-the-trainer session. It was truly an effortless experience for us!”

“Both sessions went great. They were informative and very interactive and Myla was able to engage the participants throughout the entire presentation. She is a wonderful instructor!”

“Pamela was amazing and extremely personable. She made the groups feel very comfortable during the training.”

“Thank you for yet another great presentation. Myla was wonderful and our team really appreciated the opportunity to work with her.”

“The course has been tremendously helpful to my staff, and I am very grateful for Regina’s knowledge and generosity. She really shared her talents and experience freely, and provided what was needed to reset our team dynamics.”

“Stefanie is knowledgeable, credible, fun and engaging as a facilitator.”

“In each of the sessions that ZMC has hired Business Training Works, I have learned something new — even with the same topic. This is the 10th session we have scheduled, and we always ask for Shawn.”

“Shawn was an excellent facilitator. After our class he took the time to look over the questions we use during our interview and provided positive feedback. I highly recommend Shawn and this course, ‘How to Interview and Hire Well’.”

“Thank you again for working with us last week. As always, the team loved the session, and I’ve been hearing great feedback. The change in the leadership team’s behavior, even since just last week, is noticeable. The executive team and I have literally had people coming up to us all week talking about how excited they are for the future, how they believe in where we are headed, and thanking us for what’s being done. As a business leader, this time period is truly a career highlight for me. I can’t thank you enough.”

“Laurie McIntosh brings her personal experience into the training which was invaluable.”

“It was a positive experience to have this training, very useful to understanding myself as a provider and patients. Laurie was engaging as a speaker. I learned to approach patient care differently seeing patients as different and not “difficult.” I took away key points and different strategies to use in my interactions with patients, just a matter of finding the time to make adjustments and implement these changes.”

“The course was high-quality, first-class, first-rate, superior, fine, excellent and hence forth.  Charles’ way of teaching was pleasant, exceptional, superb, and commendable. My department will speak well about this course for a while. Thank you so much for the quality of training and attention to detail. We are excited to use the tools created by zombies. However, in all seriousness the course was facio delicias and nuntiisque (fun and informative in Latin). I look forward to using your company in the future.”

“Stefanie was upbeat, engaging, and relatable. She even kept the momentum going through an unexpected room change towards the end of our session. My colleagues cannot stop commenting how amazing the training was, and we are energized to put our new skills to work. Rave reviews all around!”

“I have been in several training sessions, and I have to say this has been the best one. We were all engaged in the topics. Regina’s materials were relevant to our jobs. She started on time, and the time flew by.”

“We had an amazing day today! Everyone I spoke to during the day today said they were really enjoying the session (as did I). Charlie did a fantastic job. Thank you both for a great experience!”

“Pamela did a great job of engaging our participants in the training. They all had very positive feedback about the day and Pamela specifically. She was approachable and easy to relate to and was able to illustrate the points in a way that the team understood.”

“The training was amazing! Everyone was enthusiastic and we learned so much. They’re already asking when you’re coming back. You are a true gem!!”

“I liked that fact that we were kept busy – it never got boring.”

“Kate rhymes with great, and that’s what she was.  This was a great class and Kate was the best. We recommend her every time. I took this class years ago with her and she makes the information stick.”

“We also appreciate how well prepared you (Phillip) are, and that the subject matter is addressed in substantive way that has real impact. Your style has that special something that really engages people.”

“Everyone really enjoyed it and came away with tools to help them be a stronger leader! Thank you, Greg!”

“The workshop was appreciated very much, and you (Stefanie) were indeed a big hit. Thank you for all your support and value you brought this team. I look forward to another opportunity to work with you, you were an absolute delight.”

“A pleasure doing business with Business Training Works on our seminar.”

“Kate was a refreshing start to 2020! Very energetic and captivating the entire session. Moments of reflection, laughter, and engagement made this a great FLAG kickoff to the year!”

“Pamela is awesome. She has that perfect blend of knowledge, credibility, and personal skills to deliver very effective training across a wide variance of personalities.”

“I heard a lot of positive feedback and several people approached me about your contact info for following up. I know we had a short amount of time for the training but I know I found it valuable and I think the rest of the group did too.”

“Board presentation went well. ”Excellent” according to our chairman. Thanks for your training.”

“As I sit here listening to Laurie, I am thinking that we couldn’t have asked for a better facilitator!!! Wanted to say a quick thank you for your exceptional “customer service” in dealing with us.”

“Thank you Kate, Chris, and Kathy! It was a pleasure working with you, and thank you for providing some valuable insights for our SES!”

“The team was quite impressed with your materials and more importantly delivery style. I feel like we all took something positive away from the course which is all I can ever ask for.”

“Yesterday’s workshop was both thoroughly enjoyable and tremendously beneficial. From all accounts, it was a productive, engaging, and substantive experience from which participants were able to glean significant professional insights and lessons for best practices in their field.”

“Phillip was engaging and professional. I had many people who were in the session tell me that they enjoyed it.”

“I would like to say that yesterday was simply amazing. Our team is very happy with the training and the content that was presented. Thomas was exactly who we needed to address our etiquette training needs. Our team was receptive and the activities were fun and engaging. I would definitely recommend Thomas to anyone looking to enhance their team with etiquette training.”

“I wasn’t sure what to expect and found it to be awesome. I am in business development and while I consider myself to be somewhat refined/savvy, I walked away with so many things to up my game while with clients and the number one lesson and tie back point is that it is 100% about making the client feel comfortable and special. What we do, how we act, how we present ourselves all feeds into that and our ultimate success as sales professionals.”

“Thomas Farley’s facilitation of the storytelling module was very engaging and effective. He started the session telling his own story. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.”

“Great performance by Shawn! Shawn Doyle is a great presenter, and teaches you just by presenting himself.”

“Our customer service manager of 21 years stated that this training was the best and the most relevant class she attended in her career.”

CRITICAL THINKING TRAINING COURSE . CLASS . WORKSHOP . SEMINAR . PROGRAM

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Key Team Members Thinking Critically Making Decisions Solving Problems Building Ppt Gallery Picture PDF

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Key Team Members Thinking Critically Making Decisions Solving Problems Ppt Summary Graphics PDF

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Human Brain With Gear For Critical Thinking Vector Icon Ppt PowerPoint Presentation File Formats PDF

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Man Assessing During Critical Thinking Ppt PowerPoint Presentation File Inspiration PDF

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Team Manager Administration Thinking Critically Making Decisions Solving Problems Template Effective Reasoning Introduction Pdf

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Major Areas For Employees Development With Critical Thinking Ppt Portfolio Format PDF

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Key Skills Of Accounts Manager With Critical Thinking Ppt PowerPoint Presentation Model Vector PDF

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Query Icon For Critical Thinking Analysis Ppt PowerPoint Presentation Gallery Design Inspiration PDF

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Key Skills For Product Manager With Critical Thinking Ppt PowerPoint Presentation Model Master Slide PDF

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Strawman Proposal For Enterprise Critical Thinking Department Wise Employee Training Duration And Cost Topics PDF

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Strawman Proposal For Enterprise Critical Thinking How Balance Sheet Is Restructured Background PDF

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Strawman Proposal For Enterprise Critical Thinking How To Nurture Potential Prospect In Three Months Mockup PDF

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Strawman Proposal For Enterprise Critical Thinking Key Functional Considerations Vital For Firm Growth Designs PDF

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Strawman Proposal For Enterprise Critical Thinking Optimizing Operational Efficiency Through Transformation Microsoft PDF

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Strawman Proposal For Enterprise Critical Thinking What Operational Issues Are Faced By Firm Slides PDF

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Strawman Proposal For Enterprise Critical Thinking Alteration Of Financial Mix Of Firm Graphics PDF

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Strawman Proposal For Enterprise Critical Thinking Ensuring Quality Standards Maintenance At Organization Demonstration PDF

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Strawman Proposal For Enterprise Critical Thinking How Firm Can Increase Profitability Graphics PDF

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Strawman Proposal For Enterprise Critical Thinking Implementing Marketing Strategies For Better Customer Experience Introduction PDF

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Strawman Proposal For Enterprise Critical Thinking Organizational Chart With Key People Involved Template PDF

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Strawman Proposal For Enterprise Critical Thinking Presenting Firm Products Services Portfolio Microsoft PDF

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Strawman Proposal For Enterprise Critical Thinking Quality Check Register Maintenance Microsoft PDF

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Strawman Proposal For Enterprise Critical Thinking Quality Check Schedule Professional PDF

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Strawman Proposal For Enterprise Critical Thinking What Are Firm Strategic Objectives Summary PDF

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Strawman Proposal For Enterprise Critical Thinking Where Are We Lagging In Delivering Value To Customers Summary PDF

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Strawman Proposal For Enterprise Critical Thinking Workforce Upskilling Training Plan Portrait PDF

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Strawman Proposal For Enterprise Critical Thinking Analyzing Quality Related Key Concerns Of Firm Sample PDF

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This complete presentation has PPT slides on wide range of topics highlighting the core areas of your business needs. It has professionally designed templates with relevant visuals and subject driven content. This presentation deck has total of twelve slides. Get access to the customizable templates. Our designers have created editable templates for your convenience. You can edit the colour, text and font size as per your need. You can add or delete the content if required. You are just a click to away to have this ready-made presentation. Click the download button now.

Exclusive 57 PPT templates making it a complete package. Entirely pre built for product development managers, sales and marketing managers. High resolution template themes to brighten the show. Manual customization option to edit background, font, color, or layout. Option to insert animation, videos, logo, name and trademark. Comprises of engaging graphics, tables and images. Adequate space to put any sort of text, titles and subtitles

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Administrative Assistant

Job description.

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

McDonald’s North America Impact team needs a top-notch Administrative Assistant. This is an excellent opportunity to build upon your professional experience in a fast-paced and team-oriented environment.

You will be a critical team member and will perform a wide variety of specialized and administrative activities. The top candidate will possess strong organizational and communication skills and a proven track record of achieving results.

This position will be directly supporting the VP of State & Local Government Relations, Senior Director of U.S. Business Communications, and Senior Director of Brand Communications within our North America Impact department. 

Administrative Duties:

• Providing extensive calendar management and complex meeting planning
• Participate in the coordination and editing of communications, processes and tasks that align with and support the overall goals of the team and organization
• Handle all travel arrangements and logistics including itinerary building, and expense report processing
• Work directly with team to effectively communicate necessary employee matters (i.e. employee transfers, recognitions, anniversaries) to appropriate audiences
• Develop, consolidate and edit PowerPoint presentations, agendas, meeting summaries and other materials in support of department meetings
• Project Management: Initiate, organize, and facilitate special and ongoing projects.  
• Finance Management: Travel and expense management as well as invoice processing
• Must know MS Office (Outlook, Word, Excel, PowerPoint) and WebEx or similar meeting tools
• Comfortable interacting with Executive level management
• Strong communication and critical thinking skills
• Must be very proactive and energetic, self-led
• Reliable, self-oriented, and able to anticipate needs
• Demonstrates ability to handle and maintain confidential information
• Quick learner and ability to understand complex business issues
• Must be organized, motivated with superior follow-through
• Must be able to prioritize and work well under pressure
• Strong attention to detail and ability to complete large volumes of work efficiently and effectively
• Ability to adapt to a constantly evolving business and work environment
• Bachelor’s Degree from an accredited college or university
• Government Relations/ Public Affairs
• Project Management
• Event Planning
• Communications/ Public Relations
• Journalism/ English
• Business Management

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact  [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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Posted : 7/25/2024

Job Status : Full Time

Req ID : REF7535P_744000002860566

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