successful change management case study

Starbucks Change Management Case Study

Change is a constant in any business, and successful organizations must adapt to changes in the industry, market, and consumer preferences to remain competitive.

The ability to manage change is crucial to the survival of businesses in today’s dynamic market environment.

This is why change management is a vital aspect of business operations.

In this blog post, we will explore the case study of Starbucks’ change management, discussing their need for change, strategies implemented, challenges faced, and the results of the change.

We will also examine the lessons learned from this experience and the importance of change management in businesses.

So let’s dive into the Starbucks change management case study and see how it can inform our understanding of successful change management.

History and Growth of Starbucks

Starbucks is an American multinational coffee company founded in Seattle, Washington, in 1971. The founders of Starbucks were three friends, Jerry Baldwin, Zev Siegl, and Gordon Bowker.

Starbucks initially started as a single store selling high-quality coffee beans and equipment. It was only in the early 1980s that Howard Schultz joined Starbucks as the Director of Retail Operations and Marketing. It was his vision of a coffeehouse culture that transformed Starbucks into the iconic brand it is today.

Schultz convinced the founders to test a coffeehouse concept in downtown Seattle, and in 1984, the first Starbucks Coffeehouse was opened. The concept was an immediate success, and Starbucks quickly expanded throughout Seattle and the United States.

In 1992, Starbucks went public, and by 2000, the company had over 3,000 stores worldwide. By 2018, Starbucks had more than 30,000 stores across 80 countries.

Starbucks faced numerous challenges and crisis during its journey but it sailed through the tough times and surfaced as a text book examples of crisis management.

The need for change at Starbucks

Despite its growth and success, Starbucks faced significant challenges in the late 2000s. In 2007-2008, the global financial crisis impacted Starbucks, leading to the closure of several underperforming stores. Furthermore, the company’s rapid expansion had led to a loss of focus on its core business, and the quality of its products had suffered. Starbucks’ profitability and customer satisfaction were on the decline, and the company needed to make significant changes to survive in the highly competitive coffee industry. In response, the company realized the need for change and embarked on a comprehensive change management program.

Reasons for the change

The need for change at Starbucks was evident, and the company identified several key areas that needed improvement. Firstly, Starbucks needed to streamline its operations to reduce costs and increase efficiency. Secondly, it needed to refocus on its core business of selling high-quality coffee and related products. Thirdly, Starbucks needed to improve its customer service and store experience to boost customer satisfaction and loyalty.

Strategies implemented by Starbucks

To achieve its goals, Starbucks implemented several strategies. Firstly, it closed underperforming stores and streamlined its operations to reduce costs. Secondly, it refocused on its core business by introducing new blends and improving the quality of its products. Thirdly, Starbucks launched a customer feedback program to understand customers’ needs and preferences better. Fourthly, Starbucks introduced new store designs and layouts to improve the in-store experience. Finally, Starbucks invested heavily in training its employees to provide excellent customer service and maintain the high standards of its products.

Challenges faced by Starbucks during the change

The change management process at Starbucks was not without challenges. Firstly, some employees resisted the changes, and there was a need to ensure that everyone was on board with the new direction of the company. Secondly, there was a need to balance the introduction of new products and store designs with maintaining the company’s core values and identity. Thirdly, there was a risk of losing customers during the change process, and Starbucks had to ensure that it maintained its customer base while attracting new customers.

Results of the change management at Starbucks

The change management program at Starbucks was successful, and the company saw significant improvements in its financial performance and customer satisfaction. Firstly, Starbucks’ profitability improved significantly, and the company’s share price increased. Secondly, the quality of Starbucks’ products improved, and the company introduced new blends and products that were well-received by customers. Thirdly, the in-store experience was improved, and the new store designs and layouts were well-received by customers. Finally, customer satisfaction and loyalty increased, and Starbucks regained its position as a leading brand in the coffee industry

05 Factors that explained successful implementation of change management at Starbucks

There were several factors that contributed to the successful implementation of change management at Starbucks. Here are five key factors:

1. Strong Leadership

Starbucks’ success in implementing change management can be attributed to the strong leadership of the company. The leaders at Starbucks had a clear vision of what changes were needed, and they were committed to making those changes happen. They communicated the need for change effectively to all stakeholders and provided the resources and support necessary for the change process to succeed.

The leadership team also ensured that everyone in the organization understood their roles in the change process and provided guidance and direction throughout the implementation. Their leadership helped to create a sense of urgency and momentum, which was critical for the success of the change management program

2. Effective Communication

Effective communication was a crucial factor in the success of Starbucks’ change management program. The company communicated the changes to employees, customers, and stakeholders effectively, ensuring that everyone was informed and understood the changes. Starbucks used a variety of communication channels, including town hall meetings, newsletters, and training sessions, to ensure that information was disseminated widely and consistently.

By keeping everyone informed and engaged, Starbucks was able to create a shared understanding of the changes and gain buy-in from employees, customers, and stakeholders. Effective communication also helped to build trust and credibility with stakeholders, which was essential for the success of the change management program

3. Employees Engagement

Employee engagement played a critical role in the success of Starbucks’ change management program. The company engaged its employees in the change process by involving them in planning and implementation and ensuring that they had the necessary training and resources to implement the changes effectively. Starbucks also recognized and rewarded employees who embraced the changes and demonstrated excellent customer service.

This approach helped to create a sense of ownership and accountability among employees, which was essential for the success of the change management program. By empowering employees and recognizing their contributions, Starbucks was able to create a culture of continuous improvement and innovation, which helped to sustain the changes over time.

4. Customer Focus

Putting the customer at the center of its change management program was a key factor in Starbucks’ success. The company listened to customer feedback and made changes to its products and services to meet their needs and preferences. Starbucks also focused on improving the in-store experience to enhance customer satisfaction. By focusing on the customer, Starbucks was able to improve its products and services, which led to increased customer loyalty and retention.

By enhancing the in-store experience, Starbucks was able to create a more inviting and comfortable environment for its customers, which helped to increase sales and revenue. By making the customer a priority, Starbucks was able to build a strong brand and create a loyal customer base, which was essential for the success of its change management program

5. Flexibility

Flexibility was a critical factor in the success of Starbucks’ change management program. The company was flexible and adaptable during the change process, making adjustments to its strategies and plans as needed. Starbucks was open to feedback and suggestions from employees and customers, which helped the company to identify areas for improvement and make changes accordingly.

Starbucks recognized that change was an ongoing process and continued to make improvements over time. This approach helped Starbucks to stay ahead of the curve and remain competitive in a rapidly changing market. By being flexible and adaptable, Starbucks was able to anticipate and respond to changes in the market, which was essential for the success of its change management program.

Final Thoughts on Starbucks Change Management Experience

The Starbucks change management experience offers valuable insights into how companies can successfully navigate and implement change. Through strong leadership, effective communication, employee engagement, customer focus, and flexibility, Starbucks was able to successfully implement changes that resulted in improved performance, increased customer loyalty, and sustained growth.

Starbucks’ approach to change management shows that it is possible to implement significant changes while still maintaining the core values and identity of a company. By keeping the customer at the center of its change management program and engaging its employees, Starbucks was able to create a culture of continuous improvement and innovation, which helped to sustain the changes over time.

Overall, the Starbucks change management experience serves as a valuable case study for companies seeking to implement change and improve their performance. By following the lessons learned from Starbucks, companies can increase the likelihood of successful implementation of change management and create a culture of innovation and continuous improvement that can drive sustained growth and success.

About The Author

Tahir Abbas

Too Much Change in an Organization – Consequences and How to Avoid it?

Difference Between Change Management and Configuration Management

Pros and Cons of Change Management

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

Hello! You are viewing this site in ${language} language. Is this correct?

Customer Success Stories

Elevate your success: Discover how our customers achieved remarkable results using our products.

Explore What’s Possible With Prosci and Our Solutions

Discover how organizations are utilizing Prosci to customize our methodologies, incorporate training seamlessly into their corporate cultures, and expand the implementation of change management within their organizations.

UVA Elevates Project Portfolio Management With Prosci Change Management

SoCalGas Builds a Change-Ready Organization With Prosci

Credit Union Creates a Culture of Change and Change Learning

Customer Stories: Real Sucess, Real Impact

Explore these inspiring tales of innovation, growth and success from our valued customers. Learn how they harnessed our products and services to overcome challenges, drive transformation, and achieve extraordinary results.

All Industries
Business Process Outsourcing
Credit Union
Facility Management
Financial Services
Food and Beverages
Higher Education
Manufacturing
Transportation
All Solutions
Advisory Services
Change Management Certification Program
Change Management Sponsor Briefing
Leading Your Team Through Change
ECM Boot Camp
ECM eLearning License
ECM License
Delivering Project Results Workshop
Train-the-Trainer Program

Velera Develops Organizational Change Management Practice to Support Growth

Organizational Change Management Boosts Project ROI at Sunflower Electric Power Corp.

Municipal Utility Builds CMO, Braces for ERP Implementation With Help From Prosci

Microsoft Investor Relations Delivers Flawless Earnings Release With Prosci

Insurance Provider Scales Change Management Program for Growth

Financial Services Leader Launches New Workday System, Prepares for Accelerated Change

Latin American Financial Firm Embraces Digital and Cultural Transformation

FAA Builds Change Capability to Tackle Complex Change

Academic Health System Leverages Change Management for Integration and Leadership Initiatives

Multinational Food Corporation Exceeds Expectations With SAP Implementation

Microsoft Increases Customer Adoption Rates With Prosci

Energy and Utility Company Builds Change-Ready Organization With Prosci

Multinational Logistics Company Enables Growth Through Change Capability

Transportation Organization Drives Sustainable Improvements With Prosci

Global Manufacturing Company Equips Managers and PMO With Change Competencies

SYKES Embraces Change Management to Ensure Success of Vital, Large-Scale Initiatives

IT Distributor Increases ROI with Change Capability

Global Bank Establishes Change Management as Core Capability

University Builds Change Capability to Help Execute New Strategic Plan

European Facility Management Group Successfully Launches New Division

Global Manufacturing Organization Embeds Change Management and Shifts Company Culture

Husky Uses the ADKAR Model to Achieve Project Results

Texas A&M Implements Workday

Danish Transport Company Advances Change Capability Globally

Testimonials From a Selection of Our Valued Clients

Gary Vansuch

Director of Process Improvement, CDOT

Here at CDOT, we know that building and maintaining effective organizational change capability is crucial. Prosci’s approach is straightforward, research-based, and easy to use, and aligns with our strategic direction.

Mary Brackett

Senior Associate, Organizational Excellence, University of Virginia

The practical nature of Prosci's approach to change management, along with the larger body of Prosci knowledge that's readily available to us, is paying tremendous dividends to the University of Virginia.

go to walkme.com

Amazon: The Ultimate Change Management Case Study

Amazon’s innovations have helped it become extremely successful, making it an excellent change management case study.

Since it was formed, Amazon has innovated across countless areas and industries, including:

Warehouse automation
The web server industry
Streaming video and on-demand media
Electronic books

Considering that Amazon started as an online bookstore, these accomplishments are quite impressive.

Examining Amazon as a change management highlights a few important business lessons:

Innovation fuels success, especially in today’s digital economy
Speed is the ultimate weapon
Those who resist organizational change can easily get left behind

Below, we’ll examine some of Amazon’s changes … and hopefully discover a few reasons why it has become so successful.

The Ultimate Change Management Case Study

Below are 10 ways Amazon has changed its business, transforming itself far beyond a mere online bookseller.

In no particular order…

1. Amazon Web Services

When Amazon Web Services (AWS) started out, most developers didn’t take it seriously.

A decade later, it was the go-to cloud server company in the world.

In fact, Bezos has even said that AWS was the biggest part of the company.

Since it has more capacity than its nearest 14 competitors combined, this shouldn’t come as a surprise.

2. Whole Foods

After acquiring Whole Foods , Amazon began making changes to the grocery store chain.

A few of these include:

Adding Amazon products to the shelves
Integrating Whole Foods and Amazon Prime
Internal restructuring

Other programs include food delivery from Whole Foods, rewards for customers using Amazon credit cards, and discounts for Prime members.

3. Delivery

Amazon has drastically innovated product delivery.

For instance, customers with Prime memberships can enjoy free two-day delivery.

In certain cities , Prime members can also get free same-day or one-day delivery.

And with its drone delivery program on the horizon, customers may be able to receive orders in 30 minutes or less .

4. Warehouse Automation

Amazon warehouses have undergone major technological transformations.

Currently, Amazon warehouses uses robots to collect and transport many of its products.

In coming years, though, even more of the company’s 200,000+ warehouse workers could be replaced by robots .

In 2016 alone, it increased robot workers by 50% .

5. TV and Prime Video

Another innovation of the former bookseller is its foray into TV, movies, and video.

Amazon began by selling videos and DVDs. Now it streams, rents, and sells digital copies of videos.

On top of that, the company has joined YouTube, Netflix, and other tech giants by producing its own movies and TV shows.

6. Amazon in Other Countries

Change managers would also be interested in how Amazon adapts itself to other countries’ economies.

In India, for instance, Amazon has been forced to adopt unique measures.

These include:

Using mom-n-pop stores as delivery locations
Hiring bicycle or motorcycle couriers for last-mile deliveries
Creating mobile tea carts that serve tea and teach business owners about e-commerce

These types of innovations are necessary to succeed in other countries.

Failure to adapt to these changes often proves disastrous, which is a major reason why Google China failed .

7. Amazon Go

Amazon isn’t just an online retailer … it has now opened up physical grocery stores.

However, as with all of its business ventures, it aims to disrupt, transform, and dominate retail grocery stores.

In this case, Amazon wants to create grocery stores with zero clerks .

Amazon Go is a venture that promises no checkout lines, no hassle, and ultra-convenience.

8. Kindle and E-Books

Everyone knows that Kindle has been one of Amazon’s biggest innovations.

This product has single-handedly revolutionized the book publishing industry.

For better or for worse, Kindle has changed the way books are read, sold, and distributed.

Some estimates have placed Kindle e-book revenue at over half a billion dollars per year.

9. Affiliate Marketing

Early on in Amazon’s career, it opened its doors to online sales associates.

Members of Amazon Associates can earn revenue by sending web visitors to the sales giant.

According to Amazon, there are over 900,000 global members – all working to promote the company’s products and online presence.

10. Blue Origin

Technically speaking, Blue Origin is a different company from Amazon.

However, it’s worth noting that Amazon and Jeff Bezos can hardly be separated.

Without the famous founder’s extreme drive and vision, Amazon wouldn’t be what it is today.

And without his willingness to innovate, he never would have founded Blue Origin.

Like Elon Musk’s SpaceX, Blue Origin literally aims for the stars.

Its mission and goal – “millions of people living and working in space.”

Conclusion: Amazon Proves that Change Drives Success

It’s safe to say that Amazon’s defining trait has been its willingness to change.

What started as an online bookstore has become a multi-industry behemoth.

It has crushed companies that don’t innovate … it has revolutionized several industries … and it shows no signs of slowing.

The biggest lesson from this change management case study? Innovation and strategic change drive success.

Like what you are reading?

By clicking the button, you agree to the Terms and Conditions . Click Here to Read WalkMe's Privacy Policy

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thanks for subscribing to WalkMe’s newsletter!

SUGGESTED TOPICS
The Magazine
Newsletters
Managing Yourself
Managing Teams
Work-life Balance
The Big Idea
Data & Visuals
Reading Lists
Case Selections
HBR Learning
Topic Feeds
Account Settings
Email Preferences

An Agile Approach to Change Management

Sarah Jensen Clayton

Six lessons on moving quickly under pressure.

In the wake of Covid-19, organizations are fundamentally rethinking their product and service portfolios, reinventing their supply chains, pursuing large-scale organizational restructuring and digital transformation, and rebuilding to correct systemic racism from the ground up. Traditional change management process won’t cut it. The author borrows from agile software development processes to reinvent the change management playbook.

The business world has arguably seen more disruption in the last nine months than in the last nine years, bringing new and urgent demand for change. Initiatives are being launched by the dozen, adoption can’t happen fast enough, and the stakes are higher than ever. In the midst of a Covid-induced recession, and with some industries on the brink of extinction, change isn’t about fine-tuning — it’s existential.

Sarah Jensen Clayton is a senior partner with Korn Ferry. She works with leadership teams to define, align around, and activate enterprise and ecosystem change.

Partner Center

Onsite training

3,000,000+ delegates

15,000+ clients

1,000+ locations

KnowledgePass
Log a ticket

01344203999 Available 24/7

Change Management Case Study Examples: Lessons from Industry Giants

Explore some transformative journeys with efficient Change Management Case Study examples. Delve into case studies from Coca-Cola, Heinz, Intuit, and many more. Dive in to unearth the strategic wisdom and pivotal lessons gleaned from the experiences of these titans in the industry. Read to learn about and grasp the Change Management art!

Exclusive 40% OFF

Training Outcomes Within Your Budget!

We ensure quality, budget-alignment, and timely delivery by our expert instructors.

Share this Resource

Certified Professional Change Management CPCM
Risk Management for Change Training
Managing Change with Agile Methodology Training
Complete Change Management Assessments Training
Managing Organisational Change Effectively

In the fast-paced world of business, staying ahead means being able to adapt. Have you ever wondered how some brands manage to thrive despite huge challenges? This blog dives into a collection of Change Management Case Studies, sharing wisdom from top companies that have faced and conquered adversity through effective Change Management Activities. These aren’t just stories; they’re success strategies.

Each Change Management Case Study reveals the smart choices and creative fixes that helped companies navigate rough waters. How did they turn crises into chances to grow? What can we take away from their successes and mistakes? Keep reading to discover these inspiring stories and learn how they can reshape your approach to change in your own business.

Table of Contents

1) What is Change Management in Business?

2) Top Examples of Case Studies on Change Management

a) Coca-Cola

b) Adobe

c) Heinz

d) Intuit

e) Kodak

f) Barclays Bank

3) Conclusion

What is Change Management in Business?

Change management in business refers to the structured process of planning, implementing, and managing changes within an organisation. It involves anticipating, navigating, and adapting to shifts in strategy, technology, processes, or culture to achieve desired outcomes and sustain competitiveness.

Effective Change Management entails identifying the need for change, engaging stakeholders, communicating effectively, and mitigating resistance to ensure smooth transitions. By embracing Change Management principles and utilizing change management tools , businesses can enhance agility, resilience, and innovation, driving growth and success in dynamic environments.

Top Examples of Case Studies on Change Management

Let's explore some transformative journeys of industry leaders through compelling case studies on Change Management:

1) Coca-Cola

Coca-Cola, the beverage titan, acknowledged the necessity to evolve with consumer tastes, market shifts, and regulatory changes. The rise of health-conscious consumers prompted Coca-Cola to revamp its offerings and business approach. The company’s proactive Change Management centred on innovation and diversification, leading to the launch of healthier options like Coca-Cola Zero Sugar.

Strategic alliances and acquisitions broadened Coca-Cola’s market reach and variety. Notably, Coca-Cola introduced eco-friendly packaging like the PlantBottle and championed sustainability in its marketing, bolstering its brand image.

Acquire the expertise to facilitate smooth changes and propel your success forward – join our Change Management Practitioner Course now!

2) Adobe

Adobe, with its global workforce and significant revenue, faced a shift due to technological advancements and competitive pressures. In 2011, Adobe transitioned from physical software sales to cloud-based services, offering free downloads or subscriptions.

This shift necessitated a transformation in Adobe’s HR practices, moving from traditional roles to a more human-centric approach, aligning with the company’s innovative and millennial-driven culture.

Discover the Impact of Change Management Salaries on Career Growth and Organizational Success!

3) Heinz

Berkshire Hathaway and 3G Capital’s acquisition of Heinz led to immediate, sweeping changes. The new management implemented cost-cutting measures and altered executive perks.

Additionally, it introduced a more insular leadership style, contrasting with 3G’s young, mobile, and bonus-driven executive team.

Commence on a journey of transformative leadership and achieve measurable outcomes by joining our Change Management Foundation Course today!

4) Intuit

Steve Bennett’s leadership at Intuit marked a significant shift. Adopting the McKinsey 7S Model, he restructured the organisation to enhance decision-making, align rewards with strategy, and foster a performance-driven culture. His changes resulted in a notable increase in operating profits.

Discover the Best Change Management Books ! Read our top picks and transform your organization today!

5) Kodak

Kodak, the pioneer of the first digital and megapixel cameras in 1975 and 1986, faced bankruptcy in 2012. Initially, digital technology was costly and had subpar image quality, leading Kodak to predict a decade before it threatened their traditional business. Despite this accurate forecast, Kodak focused on enhancing film quality rather than digital innovation.

Dominating the market in 1976 and peaking with £12,52,16 billion in sales in 1999, Kodak’s reluctance to adopt new technology led to a decline, with revenues falling to £4,85,11,90 billion in 2011.

Get ready for your interview with our top Change Management Interview Questions .

In contrast, Fuji, Kodak’s competitor, embraced digital transformation and diversified into new ventures.

Empower your team to manage change effectively through our Managing Change With Agile Methodology Training – sign up now!

6) Barclays Bank

The financial sector, particularly hit by the 2008 mortgage crisis, saw Barclays Capital aiming for global leadership under Bob Diamond. However, the London Inter-bank Offered Rate (LIBOR) scandal led to fines and resignations, prompting a strategic overhaul by new CEO Antony Jenkins in 2012.

Changes included rebranding, refocusing on core markets, altering the business model away from high-risk lending, fostering a customer-centric culture, downsizing, and embracing technology for efficiency. These reforms aimed to strengthen Barclays, improve shareholder returns, and restore trust.

Dive into the detailed Case Study on Change Management

Conclusion

The discussed Change Management Case Study examples serve as a testament to the transformative power of adept Change Management. Let these insights from industry leaders motivate and direct you as you navigate your organisation towards a path of continuous innovation and enduring prosperity.

Enhance your team’s ability to manage uncertainty and achieve impactful results – sign up for our comprehensive Risk Management For Change Training now!

Frequently Asked Questions

The five key elements of Change Management typically include communication, leadership, stakeholder engagement, training and development, and measurement and evaluation. These elements form the foundation for successfully navigating organisational change and ensuring its effectiveness.

The seven steps of Change Management involve identifying the need for change, developing a Change Management plan, communicating the change vision, empowering employees, implementing change initiatives, celebrating milestones, and sustaining change through ongoing evaluation and adaptation.

The Knowledge Academy takes global learning to new heights, offering over 30,000 online courses across 490+ locations in 220 countries. This expansive reach ensures accessibility and convenience for learners worldwide.

Alongside our diverse Online Course Catalogue, encompassing 17 major categories, we go the extra mile by providing a plethora of free educational Online Resources like News updates, Blogs , videos, webinars, and interview questions. Tailoring learning experiences further, professionals can maximise value with customisable Course Bundles of TKA .

The Knowledge Academy’s Knowledge Pass , a prepaid voucher, adds another layer of flexibility, allowing course bookings over a 12-month period. Join us on a journey where education knows no bounds.

The Knowledge Academy offers various Change Management Courses , including the Change Management Practitioner Course, Change Management Foundation Training, and Risk Management for Change Training. These courses cater to different skill levels, providing comprehensive insights into Change Management Metrics .

Our Project Management Blogs cover a range of topics related to Change Management, offering valuable resources, best practices, and industry insights. Whether you are a beginner or looking to advance your Project Management skills, The Knowledge Academy's diverse courses and informative blogs have got you covered.

Upcoming Project Management Resources Batches & Dates

Mon 12th Aug 2024

Sat 17th Aug 2024, Sun 18th Aug 2024

Tue 27th Aug 2024

Mon 9th Sep 2024

Sat 14th Sep 2024, Sun 15th Sep 2024

Mon 23rd Sep 2024

Mon 7th Oct 2024

Sat 12th Oct 2024, Sun 13th Oct 2024

Mon 21st Oct 2024

Mon 28th Oct 2024

Mon 4th Nov 2024

Sat 9th Nov 2024, Sun 10th Nov 2024

Mon 11th Nov 2024

Mon 18th Nov 2024

Mon 25th Nov 2024

Mon 2nd Dec 2024

Sat 7th Dec 2024, Sun 8th Dec 2024

Mon 9th Dec 2024

Mon 16th Dec 2024

Mon 6th Jan 2025

Mon 13th Jan 2025

Mon 20th Jan 2025

Mon 27th Jan 2025

Mon 3rd Feb 2025

Mon 10th Feb 2025

Mon 17th Feb 2025

Mon 24th Feb 2025

Mon 3rd Mar 2025

Mon 10th Mar 2025

Mon 17th Mar 2025

Mon 24th Mar 2025

Mon 31st Mar 2025

Mon 7th Apr 2025

Mon 28th Apr 2025

Mon 12th May 2025

Mon 19th May 2025

Mon 9th Jun 2025

Mon 23rd Jun 2025

Mon 7th Jul 2025

Mon 21st Jul 2025

Mon 4th Aug 2025

Mon 18th Aug 2025

Mon 1st Sep 2025

Mon 15th Sep 2025

Mon 29th Sep 2025

Mon 13th Oct 2025

Mon 20th Oct 2025

Mon 27th Oct 2025

Mon 3rd Nov 2025

Mon 10th Nov 2025

Mon 17th Nov 2025

Mon 24th Nov 2025

Mon 1st Dec 2025

Mon 8th Dec 2025

Mon 15th Dec 2025

Get A Quote

WHO WILL BE FUNDING THE COURSE?

My employer

By submitting your details you agree to be contacted in order to respond to your enquiry

Business Analysis
Lean Six Sigma Certification

Share this course

Our biggest summer sale.

We cannot process your enquiry without contacting you, please tick to confirm your consent to us for contacting you about your enquiry.

By submitting your details you agree to be contacted in order to respond to your enquiry.

We may not have the course you’re looking for. If you enquire or give us a call on 01344203999 and speak to our training experts, we may still be able to help with your training requirements.

Or select from our popular topics

ITIL® Certification
Scrum Certification
ISO 9001 Certification
Change Management Certification
Microsoft Azure Certification
Microsoft Excel Courses
Explore more courses

Press esc to close

Fill out your contact details below and our training experts will be in touch.

Fill out your contact details below

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Back to Course Information

Fill out your contact details below so we can get in touch with you regarding your training requirements.

* WHO WILL BE FUNDING THE COURSE?

Preferred Contact Method

No preference

Back to course information

Fill out your training details below

Fill out your training details below so we have a better idea of what your training requirements are.

HOW MANY DELEGATES NEED TRAINING?

HOW DO YOU WANT THE COURSE DELIVERED?

Online Instructor-led

Online Self-paced

WHEN WOULD YOU LIKE TO TAKE THIS COURSE?

Next 2 - 4 months

WHAT IS YOUR REASON FOR ENQUIRING?

Looking for some information

Looking for a discount

I want to book but have questions

One of our training experts will be in touch shortly to go overy your training requirements.

Your privacy & cookies!

Like many websites we use cookies. We care about your data and experience, so to give you the best possible experience using our site, we store a very limited amount of your data. Continuing to use this site or clicking “Accept & close” means that you agree to our use of cookies. Learn more about our privacy policy and cookie policy cookie policy .

We use cookies that are essential for our site to work. Please visit our cookie policy for more information. To accept all cookies click 'Accept & close'.