how to show problem solving at work

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• Turn your team into skilled problem sol ...

Turn your team into skilled problem solvers with these problem-solving strategies

Picture this, you're handling your daily tasks at work and your boss calls you in and says, "We have a problem." 

Unfortunately, we don't live in a world in which problems are instantly resolved with the snap of our fingers. Knowing how to effectively solve problems is an important professional skill to hone. If you have a problem that needs to be solved, what is the right process to use to ensure you get the most effective solution?

In this article we'll break down the problem-solving process and how you can find the most effective solutions for complex problems.

What is problem solving? 

Problem solving is the process of finding a resolution for a specific issue or conflict. There are many possible solutions for solving a problem, which is why it's important to go through a problem-solving process to find the best solution. You could use a flathead screwdriver to unscrew a Phillips head screw, but there is a better tool for the situation. Utilizing common problem-solving techniques helps you find the best solution to fit the needs of the specific situation, much like using the right tools.

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4 steps to better problem solving

While it might be tempting to dive into a problem head first, take the time to move step by step. Here’s how you can effectively break down the problem-solving process with your team:

1. Identify the problem that needs to be solved

One of the easiest ways to identify a problem is to ask questions. A good place to start is to ask journalistic questions, like:

Who : Who is involved with this problem? Who caused the problem? Who is most affected by this issue?

What: What is happening? What is the extent of the issue? What does this problem prevent from moving forward?

Where: Where did this problem take place? Does this problem affect anything else in the immediate area? 

When: When did this problem happen? When does this problem take effect? Is this an urgent issue that needs to be solved within a certain timeframe?

Why: Why is it happening? Why does it impact workflows?

How: How did this problem occur? How is it affecting workflows and team members from being productive?

Asking journalistic questions can help you define a strong problem statement so you can highlight the current situation objectively, and create a plan around that situation.

Here’s an example of how a design team uses journalistic questions to identify their problem:

Overarching problem: Design requests are being missed

Who: Design team, digital marketing team, web development team

What: Design requests are forgotten, lost, or being created ad hoc.

Where: Email requests, design request spreadsheet

When: Missed requests on January 20th, January 31st, February 4th, February 6th

How : Email request was lost in inbox and the intake spreadsheet was not updated correctly. The digital marketing team had to delay launching ads for a few days while design requests were bottlenecked. Designers had to work extra hours to ensure all requests were completed.

In this example, there are many different aspects of this problem that can be solved. Using journalistic questions can help you identify different issues and who you should involve in the process.

2. Brainstorm multiple solutions

If at all possible, bring in a facilitator who doesn't have a major stake in the solution. Bringing an individual who has little-to-no stake in the matter can help keep your team on track and encourage good problem-solving skills.

Here are a few brainstorming techniques to encourage creative thinking:

Brainstorm alone before hand: Before you come together as a group, provide some context to your team on what exactly the issue is that you're brainstorming. This will give time for you and your teammates to have some ideas ready by the time you meet.

Say yes to everything (at first): When you first start brainstorming, don't say no to any ideas just yet—try to get as many ideas down as possible. Having as many ideas as possible ensures that you’ll get a variety of solutions. Save the trimming for the next step of the strategy. 

Talk to team members one-on-one: Some people may be less comfortable sharing their ideas in a group setting. Discuss the issue with team members individually and encourage them to share their opinions without restrictions—you might find some more detailed insights than originally anticipated.

Break out of your routine: If you're used to brainstorming in a conference room or over Zoom calls, do something a little different! Take your brainstorming meeting to a coffee shop or have your Zoom call while you're taking a walk. Getting out of your routine can force your brain out of its usual rut and increase critical thinking.

3. Define the solution

After you brainstorm with team members to get their unique perspectives on a scenario, it's time to look at the different strategies and decide which option is the best solution for the problem at hand. When defining the solution, consider these main two questions: What is the desired outcome of this solution and who stands to benefit from this solution? 

Set a deadline for when this decision needs to be made and update stakeholders accordingly. Sometimes there's too many people who need to make a decision. Use your best judgement based on the limitations provided to do great things fast.

4. Implement the solution

To implement your solution, start by working with the individuals who are as closest to the problem. This can help those most affected by the problem get unblocked. Then move farther out to those who are less affected, and so on and so forth. Some solutions are simple enough that you don’t need to work through multiple teams.

After you prioritize implementation with the right teams, assign out the ongoing work that needs to be completed by the rest of the team. This can prevent people from becoming overburdened during the implementation plan . Once your solution is in place, schedule check-ins to see how the solution is working and course-correct if necessary.

Implement common problem-solving strategies

There are a few ways to go about identifying problems (and solutions). Here are some strategies you can try, as well as common ways to apply them:

Trial and error

Trial and error problem solving doesn't usually require a whole team of people to solve. To use trial and error problem solving, identify the cause of the problem, and then rapidly test possible solutions to see if anything changes. 

This problem-solving method is often used in tech support teams through troubleshooting.

The 5 whys problem-solving method helps get to the root cause of an issue. You start by asking once, “Why did this issue happen?” After answering the first why, ask again, “Why did that happen?” You'll do this five times until you can attribute the problem to a root cause. 

This technique can help you dig in and find the human error that caused something to go wrong. More importantly, it also helps you and your team develop an actionable plan so that you can prevent the issue from happening again.

Here’s an example:

Problem: The email marketing campaign was accidentally sent to the wrong audience.

“Why did this happen?” Because the audience name was not updated in our email platform.

“Why were the audience names not changed?” Because the audience segment was not renamed after editing. 

“Why was the audience segment not renamed?” Because everybody has an individual way of creating an audience segment.

“Why does everybody have an individual way of creating an audience segment?” Because there is no standardized process for creating audience segments. 

“Why is there no standardized process for creating audience segments?” Because the team hasn't decided on a way to standardize the process as the team introduced new members. 

In this example, we can see a few areas that could be optimized to prevent this mistake from happening again. When working through these questions, make sure that everyone who was involved in the situation is present so that you can co-create next steps to avoid the same problem. 

A SWOT analysis

A SWOT analysis can help you highlight the strengths and weaknesses of a specific solution. SWOT stands for:

Strength: Why is this specific solution a good fit for this problem? 

Weaknesses: What are the weak points of this solution? Is there anything that you can do to strengthen those weaknesses?

Opportunities: What other benefits could arise from implementing this solution?

Threats: Is there anything about this decision that can detrimentally impact your team?

As you identify specific solutions, you can highlight the different strengths, weaknesses, opportunities, and threats of each solution. 

This particular problem-solving strategy is good to use when you're narrowing down the answers and need to compare and contrast the differences between different solutions. 

Even more successful problem solving

After you’ve worked through a tough problem, don't forget to celebrate how far you've come. Not only is this important for your team of problem solvers to see their work in action, but this can also help you become a more efficient, effective , and flexible team. The more problems you tackle together, the more you’ll achieve. 

Looking for a tool to help solve problems on your team? Track project implementation with a work management tool like Asana .

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5 Examples of Problem-Solving in The Workplace

By Christina Colclough

Last updated: January 12, 2024

When you’re in a job interview, you can almost bet on being asked about your problem-solving experiences. This skill is always high on employers’ wish lists. Walk in with a few solid examples up your sleeve and talk about them with confidence – that’s what grabs their attention.

In this post, I’ll guide you through picking the right problem-solving in workplace examples and articulating them in a way that will make you stand out.

In this article:

What is problem solving.

At its core, this skill is all about spotting issues and then working out the smartest ways to sort them out. In the workplace, this skill keeps things running smoothly because challenges always pop up.

In any job, you’re bound to bump into a range of problems. It could be meeting a tight deadline, handling customer complaints, or resolving misunderstandings among team members. Each of these difficult situations needs a cool head and a clear strategy.

Dealing with these issues well is crucial because it keeps the wheels turning. Effective problem-solving means fewer hiccups in projects, better teamwork, and happier customers. It’s like oiling the cogs of a machine.

That is why interviewers like myself often drill down into the candidates’ problem-solving abilities with questions like “ Tell me about a time you solved a problem ” or “ Can you describe a situation where you had to overcome a significant challenge? “

We want to know if you’re the kind of person who faces challenges head-on or if you tend to sweep them under the rug. We’re looking for someone who not only spots issues but also comes up with smart solutions and puts them into action. It’s all about ensuring that, when the going gets tough, you’ve got the skills to keep things on track.

How to Answer Problem-Solving Interview Questions

When you’re in an interview and asked about problem-solving, it’s a golden opportunity to show your skills. In my experience, a great approach is to use the STAR technique. This strategy helps structure your answer in a clear and compelling way.

Let’s break down what each part of STAR stands for:

• Situation : Describe the context within which you had to solve a problem.
• Task : Explain the actual problem or challenge you were facing.
• Action : Describe the actions you took to address the problem.
• Result : Share the outcomes of your actions.

In this step, your goal is to give the interviewer a snapshot of your scenario.

Let’s say you had to deal with a significant drop in team morale and productivity. At the beginning of your response, you want to set the context for your story. This should include where you were working, your role, and the initial problem.

The key here is to be concise but provide enough detail to paint a clear picture like this:

“In my previous role as a team leader, I noticed a sudden drop in team morale and productivity. This was unusual for our normally energetic and efficient team.”

Common Situations

Here are some other common situations you can mention in your answer:

• Resolving an issue with a difficult client when they complain about a product or service
• Figuring out a solution when equipment or technology breaks down or fails
• Dealing with a mistake you’ve made on an important project
• Handling a tight deadline when unexpected challenges threaten completion
• Settling a dispute between colleagues who aren’t getting along
• Improving productivity for a team that is underperforming
• Persuading colleagues to get on board with an idea they are resistant to

How to Answer With Limited Experience

Don’t worry if you just graduated or have little work experience. Think about examples from school group projects, internships, or part-time jobs like these:

• Coordinating schedules for a group presentation when everyone has different availabilities
• Resolving a disagreement over roles for a big class project
• Finding ways to improve your team’s process when a professor gives feedback
• Managing deadlines and deliverables with classmates who had competing priorities
• Convincing peers to adopt your proposed solution for an assignment
• Addressing complaints from a classmate about unequal workloads

Clarify the problem you had to tackle. What was expected of you? What complex challenge did you need to address? Here, you’re setting up the specific problem that you were tasked with solving.

Remember, the focus is on the problem, not yet on your actions. Using the above example, here is what you can talk about:

“My task was to identify the causes of this decline and implement a strategy to boost morale and productivity. I needed to make sure our team could return to its usual high-performance level.”

Describe the steps you took to solve the problem. Think about how you analyzed the situation, decided on a course of action, and implemented it. It should show your critical thinking and analytical skills.

“To tackle this, I first conducted one-on-one meetings with team members to understand their concerns and gather feedback. Based on these insights, I realized that a recent change in company policy was causing stress.

I advocated for my team’s concerns with upper management and worked with them to modify the policy. At the same time, I initiated team-building activities and regular check-ins to foster a more supportive and open team environment.”

Finally, talk about the outcomes of your actions. Employers want to know your problem-solving drives real improvements. Also, highlight any positive feedback from your boss or team members, and if possible, quantify the success.

“As a result of these actions, we saw a significant improvement in team morale within a month. Productivity levels bounced back, and the team’s overall satisfaction with their work environment increased.

This experience not only taught me valuable lessons about team dynamics but also reinforced the importance of proactive communication and advocacy for team needs.”

Here are some other outcomes to highlight in your answer:

• Resolving an issue with a difficult client : Client satisfaction restored, future business secured
• Fixing broken equipment : Equipment operational again, no more disruptions to operations
• Dealing with a mistake : Error corrected, a new process implemented to prevent recurrence
• Handling a deadline : Project completed on time, client received deliverable as promised
• Settling a dispute : Conflict resolved, team collaboration and morale improved
• Boosting team productivity : Increased output, goals reached, performance metrics improved
• Persuading colleagues : Proposal approved, a new initiative launched successfully

5 Examples Of Problem-Solving Skills

1. Improving Collaboration in a Stalled Project

Here is a sample you can use when explaining how you improved team collaboration on a project:

“Our team was tasked with developing a new financial management web application. However, we hit a snag and missed two crucial milestones. The core issue was a breakdown in communication – team members were not proactively sharing updates on delays or challenges they encountered.

To address this, I instituted daily 15-minute standup meetings. These sessions provided a platform for everyone to voice concerns and update the team on their progress. We also started tracking tasks in a shared spreadsheet so everyone had more visibility into the project.

Within two weeks, collaboration and communication improved significantly. We renegotiated the timeline with stakeholders, and the project team delivered the web app only 1 week after the original deadline.

The processes we put in place didn’t just help us with this project but also significantly boosted our efficiency on later projects.”

2. Revitalizing a Marketing Campaign

This is how you can describe a time you turned around a marketing campaign:

“In my last marketing role, I was responsible for a campaign promoting a new line of eco-friendly skincare products. Midway through, we found that our engagement metrics were dismal, particularly with our targeted demographic of people aged 20-30.

Upon reviewing our approach, I realized our messaging was too generic and failed to connect with this specific group’s interests and values. I spearheaded a strategy shift, focusing on the environmental benefits and ethical sourcing, aspects we found resonated more with a slightly older demographic, females aged 25-35, who were more invested in sustainable living.

We also pivoted our advertising to platforms popular with this demographic, like eco-conscious lifestyle blogs and organic beauty forums. This shift led to a 40% increase in engagement and contributed greatly to the success of our product launch, exceeding our initial sales targets.”

3. Streamlining Operational Processes

Here’s an example to illustrate how you tackled inefficiencies in operational processes:

“As an operations manager at a mid-sized electronics manufacturer, I noticed our product delivery was consistently delayed.

I identified the root cause as a bottleneck in our supply chain. In particular, a stage where manual data entry from manufacturing to logistics was causing significant hold-ups.

Realizing the need for efficiency, I proposed automating this stage. We collaborated with the IT department and implemented a barcode scanning system that integrated manufacturing output with our logistics database.

This change cut down the processing time by 30%, drastically improving our on-time delivery rate. It not only led to an upswing in customer satisfaction but also streamlined our inventory management, reducing both operational delays and costs.”

4. Resolving Communication Barriers Between Teams

This example demonstrates a solution for inter-departmental communication issues:

“In my previous role, I observed recurring conflicts between the sales and product development teams. These were mainly due to misunderstandings and a lack of clear communication about product updates. This led to promises being made to customers that the product team couldn’t fulfill.

To bridge this gap, I proposed and facilitated a series of joint workshops between the two teams. These sessions focused on aligning the teams’ understanding of product capabilities and timelines. Additionally, I initiated a bi-weekly newsletter and a shared digital workspace where both teams could update each other on developments and feedback.

The result was a significant improvement in inter-team collaboration. The sales team was better informed about product limitations and timelines, leading to more realistic commitments to customers.

Meanwhile, the product team received valuable market feedback directly from the sales team. It helped them tailor developments to customer needs. This collaborative approach not only reduced conflicts but also led to better product-market alignment.”

5. Resolving Customer Complaints and Enhancing Service Quality

This highlights an approach to customer service challenges:

“In my role as a customer service manager, I was faced with increasing customer complaints regarding delayed response times. This issue was affecting customer satisfaction and had the potential to harm our company’s reputation.

I started by analyzing our customer service processes and discovered that our response system was outdated and inefficient. To rectify this, I led the implementation of a new customer relationship management (CRM) system that streamlined our customer service workflow.

This system included automated responses for common queries and a more efficient ticketing process for complex issues. I also organized a series of training sessions for the customer service team to ensure they were well-versed in using the new system and could provide more effective solutions to customers.

Implementing these changes led to a huge reduction in response time and a significant drop in customer complaints. Our team also received positive feedback for improved service quality, which was reflected in our customer satisfaction surveys.”

Tips on Improving Problem-Solving Skills

Problem-solving is a career-long skill, not just needed for some interviews. Whether you’re a newbie or a seasoned pro, honing these skills can make a big difference in how you handle challenges at work.

Understand Before Assuming

Jumping to conclusions can be a trap. When a problem arises, take a step back and get a clear picture of what’s actually going on. This means holding off on assumptions until you’ve gathered all the facts.

Sometimes, the real issue isn’t what it seems at first glance. Doing a bit of digging to understand the root cause can lead you to a more effective solution.

Research and Learn from the Past

History often repeats itself, and this is true for workplace problems, too. When faced with a challenge, look into whether similar issues have popped up before.

How were they handled? What worked and what didn’t? Learning from past experiences, whether your own or someone else’s, can be a goldmine of insights.

Brainstorm With Creative Thinking

When thinking about potential solutions, avoid locking yourself into the first idea that comes to mind. Brainstorming can open up a world of possibilities and creative solutions. Don’t be afraid to think outside the box. Sometimes, the most unconventional ideas turn out to be the best solutions.

Always Have a Plan B

Even the best-laid plans can go awry. That’s why having a contingency plan is a must.

Think about what could go wrong and how to contain any further issues. This doesn’t mean you’re expecting the worst, but rather, you’re prepared to handle it efficiently if it does happen.

Team Decisions and Communication

Solving problems isn’t a solo mission. Make decisions as a team and keep everyone in the loop.

Clear communication is a valuable soft skill that helps everyone understand the plan and their role in it. Plus, this is how you can bring new perspectives and ideas to the table and make your solution even stronger.

Timeframe and Flexibility

Set a timeframe for your action plan, but be flexible. If something isn’t working, be ready to pivot and try a different approach. Sticking rigidly to a plan that’s not delivering results won’t do anyone any favors.

See more interview tips: How To Write A Follow-Up Email After Interview 3 Examples For Thank-You Email After Interview 8 Examples of Challenges You Have Overcome At Work 6 sample answers of accomplishments at work 5 Examples of Problem-Solving in The Workplace How To Ask for Feedback After Job Rejection How to Explain The Reason for Leaving a Job on Applications For Interview Question: What Do You Like To Do For Fun? What Are You Most Passionate About? What Are You Looking For In Your Next Job? Why Are You Interested In This Position? What Accomplishments Are You Most Proud Of?

Frequently Asked Questions

Are problem-solving skills that important.

Absolutely. No matter where you work, there’s always a curveball now and then. Having the knack to quickly think on your feet, break down a problem, and come up with a solution is a game-changer.

How Do I Sell Myself as a Problem Solver?

Storytelling is your best bet here. The trick is to paint a picture where you’re the person who spots the problem and then creatively solves it, not just someone who follows instructions.

How Do I Choose Good Examples for a Job Interview?

Pick examples that show you’re not just a one-trick pony. What I find impressive is when someone can demonstrate their thought process – how they analyzed the issue, got creative with solutions, and then put their plan into action.

What Are the Key Attributes of a Good Problem Solver?

They’re the kind of people who don’t rush to conclusions. Instead, they take their time to understand the problem, explore different angles, and weigh their options.

Adaptability is also key – they can roll with the punches and adjust their plans as needed. And, of course, they’re great at getting their point across, ensuring everyone’s on the same page.

What Are the Major Obstacles to Problem Solving?

From what I’ve seen, the big hurdles are often not having enough info, sticking too rigidly to old mindsets, and letting biases lead the way. It’s easy to get tunnel vision, especially if you’re used to doing things a certain way.

Also, not bringing different perspectives to the table can really limit your options.

As you step into the next interview, remember two key things: confidence and clarity. Trust in your abilities and the experiences you bring to the table. Learn how the above problem-solving examples can paint a vivid picture of your challenge and how you tackled it. Most importantly, let those stories reflect your skills and how you can be an asset to any team.

Christina J. Colclough

Dr Christina J. Colclough is an expert on The Future World of Work and the politics of digital technology advocating globally for the importance of the workers’ voice. She has extensive regional and global labour movement experience, is a sought-after keynote speaker, coach, and strategist advising progressive governments and worker organisations.

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7 Examples of Problem-Solving Scenarios in the Workplace (With Solutions)

What is problem-solving anyway, problem-solving scenario #1: tight deadlines and heavy workload.

• Problem-solving Scenario #2: Handling a Product Launch

Problem-solving Scenario #3: Internal Conflicts in the Team

Problem-solving scenario #4: team not meeting targets, problem-solving scenario #5: team facing high turnover, problem-solving scenario #6: team member facing discrimination, problem-solving scenario #7: new manager unable to motivate a team, building an effective problem-solving framework, wrapping up, frequently asked questions for managers.

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Problem-Solving Scenarios for Managers

• Talk to the team members: John begins by asking what’s holding them back. Based on their responses, he realizes that he needs to delegate better. Immediately, John schedules meetings to  clarify each member’s expectations , priorities, and roles and ensure everyone is on the same page. He also makes a note to work on his delegation skills.
• Plan things: John creates a project timeline or task list that outlines the deadlines and deliverables for each team member and shares this with the team to ensure that everyone is aware of what is expected of them.
• Support the team: The team sits together to establish regular check-ins or progress updates to ensure members can ask questions or raise concerns.

Problem-solving Scenario # 2 : Handling a Product Launch

• Review and redraw plans:  Emily revisited the project plan and identified areas where the team could reduce the scope or prioritize features to meet the budget constraints.
• Go for alternatives:  The team then explored alternative resources or suppliers to find cost-effective options. Are there any underutilized resources, equipment, or personnel from other projects or departments that can be temporarily assigned to this project? Moreover, they revisited their suppliers and negotiated further.
• Outsourcing parts of the project:  Emily considered outsourcing some project functions to external contractors or freelancers. Eventually, they outsourced the marketing to another team and continued working on the core features.
• Upgrade the available capacity:  Emily and her team invested in upskilling the present workforce with additional skills. It allowed some team members to explore exciting areas and supplemented the team.
• Get both sides onboard: Taylor begins the conflict resolution process by talking to both team members. She recognizes the issue and first goes into individual discussions with both. Later, she sets up a meeting for both to share their perspectives.
• Mediation:  In the next step, the manager encourages the two team members to talk to each other and resolve the conflict independently. Taylor describes how the optimal contribution can look different for different team members. Additionally, she encourages them to be more open and collaborative so that they understand what the other one does.
• Preventing mistakes again:  The team holds a meeting to discuss the issue and allow other team members to express their thoughts and feelings. By not hiding the problem that happened in front of everyone, Taylor acknowledges the issues and shows that she cares about the things happening inside the team. Further, by discussing and sharing, they can build a healthy relationship to prevent similar issues in the future. 
• Use formal tools: Lastly, they establish clear guidelines and expectations for behavior and communication within the team to prevent future conflicts. Training and coaching are also added to help team members improve their communication and conflict-resolution skills.
• Discussions with the Sales Representatives: Donna starts by having one-on-one conversations with each team member to understand their perspectives on why the targets are not being met. After gathering insights from personal discussions, Donna calls for a team meeting. During the session, she allows team members to share their experiences, challenges, and suggestions openly. 
• Analysis of Sales Process: Donna conducts a detailed sales process analysis, from lead generation to closing deals. She identifies bottlenecks and areas where the team might be facing difficulties. This analysis helps her pinpoint specific stages that need improvement. 
• Setting Realistic Targets: Donna understands that overly ambitious targets might be demotivating. She collaborates with her team to develop more achievable yet challenging sales targets based on their current performance and market conditions. She organizes training sessions and workshops to help team members develop the necessary skills and knowledge to excel. 
• Recognition and Incentives: Donna introduces a recognition program and incentives for meeting and exceeding targets to motivate the team. This helps boost morale and encourages healthy competition within the team. She closely monitors the team’s progress toward the revised targets. 
• Conduct Exit Interviews:  As the stream of resignation continues, Neil adopts a realistic approach and starts by attempting to understand the issues his former team members face. He conducts exit interviews with the people leaving and tries to determine what’s wrong. 
• Understand the current team:  In the next step, Neil tries to learn the perspectives of staying people. Through surveys and conversations, he lists the good parts of working in his team and emphasizes them. He also finds the challenges and works on reducing them. 
• Change and adapt to employee needs:  These conversations help Neil enable a better work environment to help him contain turnover and attract top talent. Moving forward, he ensures that pay is competitive and work is aligned with the employee’s goals. He also involves stakeholders to create development and growth opportunities for his team.
• Be approachable and open: Erica first ensures she can gather all the details from the team members. She provides them with a safe space and comfort to express their concern and ensures that action will be taken. She supports the targeted team members, such as access to counselling or other resources.
• Adopt and follow an official policy: Developing and enforcing anti-discrimination policies that clearly state the organization’s commitment to diversity and inclusion is the first step to creating a safe workplace. Erica refers to the policy and takes immediate action accordingly, including a thorough investigation.
• Reiterating commitment and goals: Providing diversity and inclusion training to all team members to help them understand the impact of discrimination and how to prevent it is essential to create a safe workplace. Erica ensures that the team members are aware of the provisions, the DEI goals set by the organization, and 
• Connect with the team: Andrew starts by conducting one-on-one meetings with team members to understand their personal and professional goals, challenges, and strengths. Observing team dynamics and identifying any issues or obstacles hindering motivation and productivity also helps.
• Involving team members in the process: Seeking feedback from team members on what motivates them and what they want to see from their manager to feel more inspired.
• Enabling and empowering: Offering opportunities for growth and development, such as training, mentoring, or leadership roles, helped Andrew contribute to his team’s development. 
• Take help from Merlin: Andrew reached out to Merlin, the AI chatbot of Risely, to get tips whenever he got stuck. Merlin sought details about his issues and shared some tips to help out Andrew. Here is what it looked like: 

• Develop a problem-solving process: To get problem-solving right for multiple scenarios repeatedly, the key is to remember and set a problem-solving approach that works across the board. A wide-ranged problem-solving process that begins with identification and concludes at the resolution helps managers navigate various challenges the profession throws us. 
• Learn to identify problems: The key to solving problems is placing them at the right moment. If you let some problems pester for long, they can become more significant issues for the teams. Hence, building the understanding to identify issues is essential for managers.
• Think from multiple perspectives: As a problem-solver, you must care for various parties and stakeholders. Thus, thinking from numerous perspectives and considering ideas from a broad spectrum of people is a core skill. 
• Consistently work on skills: Like other managerial skills, problem-solving skills need constant practice and review. Over time, your skills can become more robust with the help of assessments and toolkits. Tools like Risely can help you with resources and constant guidance to overcome managerial challenges. Check out Risely today to start reaching your true potential.

Suprabha Sharma

Suprabha, a versatile professional who blends expertise in human resources and psychology, bridges the divide between people management and personal growth with her novel perspectives at Risely. Her experience as a human resource professional has empowered her to visualize practical solutions for frequent managerial challenges that form the pivot of her writings.

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What are problem scenarios, what is one example of problem-solving.

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How to Solve Problem...

How to solve problems at work: a step-by-step guide.

Got 99 problems at work? Here’s how to solve them.

• Updated 15 Jun 2022

Melina Theodorou

Career and Culture Writer

Reviewed by Chris Leitch

The ability to solve problems effectively is one of the most valuable skills you can have.

Regardless your line of work, you’ve probably been faced with numerous situations, both in your personal and professional life , that required swift action to prevent further escalation of the problem. Whether you have to deal with an ongoing cross-department feud, staff shortages, project delivery delays or dysfunctional equipment, there are always fires that need to be put out at work.

Problem solving is often an intuitive process, but certain problems may require a more tactical and meticulous approach to ensure that they’re resolved successfully. In this article, we’ll walk you through the necessary steps you need to follow to become a better problem-solver at work — and beyond.

Step 1: Define the problem

Before you go into problem-solving mode, you must first establish what the problem is and get a solid understanding of all its components.

Start by answering a few questions, such as:

• Who is involved?
• What exactly happened?
• What caused the situation?
• Where did this problem occur?
• Why did it happen?
• What are the immediate effects of this problem?
• How is this problem affecting others?
• How is this problem affecting workflow?

By tackling some of these questions, you’ll be able to understand the full scale of the problem you’re facing, as well as all the aspects you’ll need to consider before you begin working on a solution.

Step 2: Collect feedback

If the problem at hand involves different people, then it's vital to let them offer their insights, too.

Each person may have a different view of what the problem is and what may be causing it. By allowing others to voice their concerns and share their perspective, you can gain a well-rounded understanding of the issue at hand. That said, to be able to come up with an effective solution, you must separate opinion from fact.

You must also take people’s interests into account. How is this problem affecting them? What solution would benefit them? Using tools such as surveys and hosting discussions could be an effective way to receive honest feedback and suggestions.

Step 3: Identify the source of the issue

Beyond defining the problem that you’re faced with, you may also need to identify the root of the problem. This will guide you towards a solution that not only fixes the problem that lies at the surface but also resolve a far deeper issue that could cause more problems to arise in the future.

Using the information you’ve collected, along with the feedback you received, you’ll be able to determine what may be the underlying cause of the problem you’re facing.

For example, you may be working on a collaborative project with colleagues from different departments and teams. However, you’re facing constant delays due to wires getting constantly crossed.

The apparent problem might be a lack of communication and team effort but, in reality, the source of the issue could be that the team didn’t come up with an action plan and set any clear objectives before embarking on the project. Therefore, to come up with a solution, you must first understand where the problem is stemming from.

Step 4: Brainstorm for solutions

Once you’ve determined what the problem is, it’s time to start brainstorming for ways to resolve it. Depending on the nature of the issue, you could brainstorm independently or have others participate in this process.

At this stage, you’ll need to take into consideration all the information, insights and feedback you have received to come up with appropriate solutions that could address the problem without creating new issues in the process.

Allow your imagination to run wild, and consider options from different angles. That said, give yourself a framework to work with; you’ll need to define what the objectives and desired outcomes of these solutions are, as well as any other considerations and limitations that need to be taken into account. You’ll also need to set a deadline, both for this step and the entire process ahead.

Step 5: Utilize problem-solving techniques

When faced with a problem that needs to be resolved quickly and effectively, there are a few techniques you can integrate within the process, including:

The five whys

Use this method to get to the root cause of a problem. Start by defining the problem and then ask why this is occurring. Your answer must be objective and grounded in fact. Then, ask why again in succession to your first answer. Repeat this process three more times, each time framing your “why” around your latest response.

Six thinking hats

This technique allows you to view the outstanding problem from six different perspectives; by the time you have ‘’tried’’ all the hats, you will have a richer insight into the situation. If you’re working on a problem as a team, each person can ‘’wear’’ a different hat.

The blue hat manages the decision-making process , focusing on summarizing all information. The green hat explores creative ideas and solutions. The red hat prioritizes emotions and feelings. The yellow hat focuses on the positive side of each idea. The white hat represents facts and figures. Finally, the black hat uses criticism to cancel out bad ideas.

Failure mode and effects analysis

With this method, you can identify potential failures and problems within your solution strategy. This could require a deeper analysis as well as previous data to support this process. In the end, you’ll be able to take preventative measures before you implement any solutions.

This technique facilitates discussion among bigger groups, helping them approach a problem in a more relaxed and creative setting. To start, create a space modeled after a café, and then let participants discuss and explore ongoing problems.

Step 6: Evaluate the alternatives

Once the brainstorming stage has been completed, you’ll need to evaluate your ideas, considering their merits and fallbacks.

The alternative you choose needs to meet certain criteria. For example, it needs to be aligned to the objectives and goals you established. Furthermore, you must ensure that everyone involved in this process agrees with the choice. More importantly, you should take the feasibility of this solution into account by considering budget constraints, resources, time, and company policies.

Utilizing SWOT analysis will certainly help here. With it, you can identify the strengths, weaknesses, opportunities and threats attached to each possible solution. Ultimately, this will allow you to select the most appropriate choice.

By measuring these alternatives against these guidelines, you’ll be able to evaluate them individually and determine which one is the wisest choice.

Step 7: Implement the chosen solution

So, you’ve defined the problem, brainstormed a solution, evaluated your options and made your choice on how to address the issue. Now, it’s time to create an implementation strategy and set its wheels in motion.

If you’re working on resolving a problem individually, then you’ll need to determine how to best implement the solution to the problem. Whether it’s a step-by-step action plan, a detailed to-do list or a multitiered scheme, breaking down the process in more digestible sections will help you get started.

Meanwhile, if you’re working as part of a team, tasks will need to be distributed accordingly and allocated to each team member based on their roles. It’s important to check in with others during this stage and ensure that the implementation strategy is going to plan. And in case it isn’t, you’ll need to reconvene accordingly.

Step 8: Monitor progress

Once you have implemented your solution, you’ll need to monitor the progress that is made. This will enable you to identify areas that might need to be adjusted or changed so that you can meet your initial objectives.

If this was a collective effort, then having open channels of communication with the rest of your team will help you gather necessary feedback, too.

Step 9: Document everything

An important step that you should enforce throughout this process is keeping a detailed record of everything. This could include minutes from brainstorming sessions, notes on the initial problem, and plans on the implementation strategy.

By doing so, you’ll be able to preserve everything that was discussed, considered and examined while working towards solving this problem, and it will also help you reevaluate certain decisions and outcomes as you monitor progress.

Key takeaways

When faced with complex situations, you must take the time to create a solution that will address the problem effectively and, hopefully, prevent it from reoccurring.

Use the above steps as a blueprint to guide yourself, and your team, through the problem-solving process. Before you can find a solution, you must first understand the problem in detail and gain insight into why it happened. From there on, you’ll be able to come up with an appropriate strategy that will address the issue at hand.

Got a question or want to share your own tips and thoughts on solving problems at work? Let us know in the comments section below.

Workplace Issues

Problem-Solving Skills

Your 4-Step Guide to Solving Any Problem at Work—Faster

At my company, we have a special group of individuals known as the “Escalation and Action Team.” They’re dedicated to solving our organization’s most critical problems, and recently, I had to submit an urgent one to them.

What was the issue, you ask? In short, my job is to pull outcome reports for our clients, indicating the prevalence of health risks and behaviors in the population (i.e., high blood pressure, pre-diabetes, sedentary behavior). One report I pulled excluded more than 75% of people who should’ve been in it.

As you can imagine, this wasn’t exactly ideal. I mean, if you ordered a pizza and the box only had two slices when it was delivered, would you just shrug and say “Oh well, better than nothing!”

Just as it’s the restaurant’s responsibility to provide you with the entire pizza you ordered, it’s my job to provide clients with the most detailed and accurate reporting so I can best inform the future of their program and the health of their participants.

The escalation team worked diligently to address the problem and kept me informed the entire way—I’m happy to report that problem’s fixed. And along the way, due to the team’s transparency, I learned a bit more about problem solving techniques .

So, next time you you run up against an obstacle, rather than panicking, try taking the following steps to tackle it.

1. Identify the Problem

I know. You’re looking at me and rolling your eyes. Identify the problem? I already know what it is, you fool. But—do you really?

When defining what’s wrong, you need to break it down and be as specific as possible. Instead of simply saying “This report is wrong,” I needed to provide the team with the following information:

• Why is the report wrong? “It does not have enough people in it.”
• How do you know the report is wrong? “I know that X amount participated, but the results of only 25% of that are showing.”
• When do you need a resolution by? “I need to be able to show the client the accurate data by [date].

As Michael Cooper , an executive business coach says , “A well-defined problem often contains its own solution within it, and that solution is usually quite obvious and straightforward.” According to Cooper, properly explaining an issue is “simple and any difficulty that arises is because it requires patience, repetition, and thorough examination. It is the most important element of critical thinking.”

2. Get to the Bottom of It

A huge part of solving an issue is finding the cause. Why did this happen?

Let’s go back to the pizza scenario quickly. The problem’s been identified: Your pizza arrives and it is missing six out of eight slices. But, why is the box almost empty?

There is a very big difference between “Oops, I accidentally grabbed the wrong box out of the car” and “Sorry, I ate most of your pizza on the drive over here.”

In Scenario A, the problem can be fixed by the delivery person returning to his car and grabbing the correct box. In Scenario B, well, someone needs to make you a whole new pizza or give you back all your money. Or both, actually. (Also, your pizza guy may need his job description read to him again.)

The solution you decide upon depends heavily upon the root of the cause. And while it may be a bit (or very) tedious to find the culprit, it will make finding the solution so much easier. Think about trying to unravel a knot in your headphones—if you keep pulling at the center, it just keeps getting worse and worse. But is you start at the end of the line, you can untangle it much more quickly.

3. Phone a Friend

I really like to figure things out on my own. Google is my best friend (I know, you’re jealous), and I like to dig through files and systems in an effort to find the answer. But, while I do believe you should try to gather as much info yourself before bringing in others, there are limits. There comes a certain point in which you’re just wasting time and running in circles.

Because I can get lost in a black hole of digging, I’ve developed a rule: Search for 30 minutes. If there’s no answer by then, call in the troops. Your colleagues can offer you different perspectives you may not see because you are so in the weeds with the problem. In addition, they may have historical knowledge you don’t have. Maybe this same thing’s arisen before, and they already know the solution. Don’t waste time resolving something that’s already been resolved.

There’s only so much I know about the back end of our reporting system. In fact, I know very little. I didn’t even have insight as to where I could look to find the magical answer. After I tried running the report, I pulled in the experts. Without them, I would still be sitting here with a dud.

Lastly, even if you can solve the problem on your own, you should still alert others to it for a few reasons:

• You don’t want anyone, especially your manager, to be blindsided by any impact it may have.
• Your co-workers can learn from your story.
• Others may have good ideas for how to prevent said problem from happening again.

4. Fix the Problem

Once you determine the steps that need to be taken in order to start fixing the issue, ask the appropriate people for help. Maybe you determine you can do it all yourself. But if you can’t, don’t take it all on as some kind of workplace martyr. For instance, if the solution requires someone to do some coding and that’s completely foreign to you, don’t try to do it . (You can learn how to code another time.)

Make sure that when you’re delegating, you provide all the necessary information: any background details they do not have, the desired outcome, and the specific time frame. Everybody needs to be on the exact same page.

Issues pop up. It’s life. Knowing a few problem solving strategies and how to deal with them will not only do wonders for your stress levels, but also for your career. After all, in a study by Burning Glass Technologies , this skill was listed in the top 10 skills employers search for in the majority of career areas.

Do you have a different approach when something goes wrong at work? Let me know on Twitter !

Tackling Workplace Challenges: How to Improve Your Problem-Solving Skills

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Picture this: you’re in the middle of your workday, and suddenly, a problem arises. Maybe it’s a miscommunication between team members, a tight deadline that’s getting closer, or an unhappy customer you need to appease.

Sounds familiar, doesn’t it?

The thing is, facing challenges at work is pretty much inevitable. But what sets successful professionals apart is their knack for tackling these issues head-on with a problem-solving mindset.

You see, being a great problem solver is a game-changer in any work environment. It helps us navigate through obstacles, come up with creative solutions, and turn potential setbacks into opportunities for growth.

In this article, we will dive into some common workplace problems and explore real-life examples of problem-solving scenarios.

We’ll also share practical solutions and strategies that you can use to tackle these challenges, ultimately empowering you to become a more effective problem solver and team player.

Common Workplace Problems Businesses Experience

Before we dive into the nitty-gritty of problem-solving scenarios, let’s take a quick look at some of the most common workplace problems that almost every professional encounters at some point in their career.

By understanding these challenges, we’ll be better equipped to recognize and address them effectively.

Communication breakdowns

Miscommunications and misunderstandings can happen to the best of us. With team members working together, sometimes remotely or across different time zones, it’s not surprising that communication breakdowns can occur. These issues can lead to confusion, missed deadlines, and even strained relationships within the team if left unaddressed.

Some examples of communication breakdowns include:

• Unclear instructions
• Lack of updates on project progress
• Messages lost in a sea of emails

Fostering open communication channels and utilizing collaboration tools can help teams stay connected and informed.

Conflicting priorities and resource allocation

With limited resources and multiple projects competing for attention, it can be challenging to determine which tasks should take precedence. Juggling conflicting priorities and allocating resources efficiently is a common workplace problem that can result in decreased productivity and increased stress if not managed properly.

For example, two high-priority projects might be scheduled simultaneously, leaving team members stretched thin and struggling to meet deadlines. Developing a clear project prioritization framework and regularly reviewing priorities can help teams stay focused and manage their resources effectively.

Employee performance issues

It’s not unusual for team members to face performance-related challenges occasionally. Employee performance issues can affect team productivity and morale, whether it’s due to a lack of skills, motivation, or other factors. Identifying and addressing these concerns early on is crucial for maintaining a high-performing and engaged team.

For instance, employees may struggle to keep up with their workload due to a skills gap or personal issues. Providing coaching, training, and support can help employees overcome performance challenges and contribute positively to the team’s success.

Customer satisfaction challenges

Meeting customer expectations and delivering exceptional service are goals for most organizations. However, addressing customer satisfaction challenges can be tricky, especially when dealing with diverse customer needs, tight deadlines, or limited resources.

Ensuring a customer-centric approach to problem-solving can help overcome these obstacles and keep your customers happy.

For example, a product might not meet customer expectations, resulting in negative feedback and returns. By actively listening to customer concerns, involving them in the solution process, and implementing improvements, organizations can turn customer dissatisfaction into opportunities for growth and enhanced customer loyalty.

Adapting to change

Change is inevitable in the modern workplace, whether due to new technology, evolving market conditions, or organizational restructuring. Adapting to change can be difficult for some team members, leading to resistance or fear of the unknown.

Embracing a flexible mindset and developing strategies to cope with change is essential for maintaining a productive and resilient work environment.

For instance, a company might introduce new software that requires employees to learn new skills, causing anxiety and frustration. By providing training, resources, and support, leaders can help team members adapt to change more effectively and even become champions of new initiatives.

How to Identify Workplace Problems

A problem-free workplace doesn’t exist.

Even if you run a well-oiled machine with many happy employees, it’s still a good idea to proactively search for any problems.

The earlier you can get ahead of issues, the easier it will be to put things right and avoid any breakdowns in productivity. Here’s how you can go about that:

Recognizing the Signs of Potential Issues

Before diving into problem-solving strategies, it’s essential first to identify the workplace problems that need attention.

Look out for signs that could indicate potential issues, such as decreased productivity and efficiency, increased employee turnover or dissatisfaction, frequent miscommunications, and conflicts, or declining customer satisfaction and recurring complaints. These red flags might signal underlying problems that require your attention and resolution.

Proactive Problem Identification Strategies

To stay ahead of potential issues, it’s crucial to adopt a proactive approach to problem identification. Open communication channels with your team members and encourage them to share their concerns, ideas, and feedback.

Regular performance reviews and feedback sessions can also help identify areas for improvement or potential problems before they escalate.

Fostering a culture of transparency and trust within the organization makes it easier for employees to voice their concerns without fear of retribution. Additionally, utilizing data-driven analysis and performance metrics can help you spot trends or anomalies that may indicate underlying problems.

Seeking Input from Various Sources

When identifying workplace problems, gathering input from various sources is crucial to ensure you’re getting a comprehensive and accurate picture of the situation. Employee surveys and suggestion boxes can provide valuable insights into potential issues.

At the same time, team meetings and brainstorming sessions can stimulate open discussions and creative problem-solving.

Cross-departmental collaboration is another effective way to identify potential problems, enabling different teams to share their perspectives and experiences. In some cases, it might be helpful to seek external expert consultations or benchmark against industry standards to gain a broader understanding of potential issues and identify best practices for resolving them.

Problem-Solving Scenario Examples and Solutions

Let’s dive into some real-life problem-solving scenarios, exploring the challenges and their practical solutions. We’ll discuss communication issues, conflicting priorities, employee performance, customer satisfaction, and managing change.

Remember, every situation is unique; these examples are just a starting point to inspire your problem-solving process.

Scenario 1: Resolving communication issues within a team

• Identifying the root causes: Let’s say your team has been missing deadlines and experiencing confusion due to poor communication. The first step is identifying the root causes, such as ineffective communication tools, unclear instructions, or a lack of regular updates.
• Implementing effective communication strategies: Implement strategies to improve communication. For example, consider adopting collaboration tools like Slack or Microsoft Teams to streamline communication, establish clear channels for updates, and create guidelines for concise and transparent instructions.
• Encouraging a culture of openness and feedback: Cultivate a team culture that values openness and feedback. Encourage team members to voice concerns, ask questions, and share ideas. Regularly hold check-ins and retrospectives to discuss communication challenges and opportunities for improvement.

Scenario 2: Balancing conflicting priorities and resource constraints

• Evaluating project requirements and resources: In this scenario, you’re juggling two high-priority projects with limited resources. Start by evaluating each project’s requirements, resources, and potential impact on the organization.
• Prioritization techniques and delegation: Use prioritization techniques like the Eisenhower Matrix or MoSCoW method to rank tasks and allocate resources accordingly. Delegate tasks efficiently by matching team members’ skills and expertise with project requirements.
• Continuous monitoring and adjustment: Regularly monitor project progress and adjust priorities and resources as needed. Keep stakeholders informed about changes and maintain open lines of communication to ensure alignment and avoid surprises.

Scenario 3: Addressing employee performance concerns

• Identifying performance gaps: When an employee’s performance is below expectations, identify the specific areas that need improvement. Is it a skills gap, lack of motivation, or external factors like personal issues?
• Providing constructive feedback and support: Provide clear, constructive feedback to the employee, highlighting areas for improvement and offering support, such as training, coaching, or mentorship.
• Developing performance improvement plans: Collaborate with the employee to develop a performance improvement plan , outlining specific goals, timelines, and resources. Regularly review progress and adjust the plan as needed.

Scenario 4: Improving customer satisfaction

• Analyzing customer feedback and pain points: In this scenario, customers are dissatisfied with a product, resulting in negative feedback and returns. Analyze customer feedback to identify common pain points and areas for improvement.
• Implementing customer-centric solutions: Work with your team to develop and implement solutions that address customer concerns, such as enhancing product features or improving customer support.
• Monitoring progress and iterating for success: Regularly monitor customer satisfaction levels and gather feedback to assess the effectiveness of your solutions. Iterate and improve as needed to ensure continuous progress toward higher customer satisfaction.

Scenario 5: Managing change and uncertainty

• Assessing the impact of change on the organization: When faced with change, such as the introduction of new software, assess the potential impact on the organization, including the benefits, challenges, and required resources.
• Developing a change management plan: Create a comprehensive change management plan that includes communication strategies, training, and support resources to help team members adapt to the change.
• Fostering resilience and adaptability among team members: Encourage a culture of resilience and adaptability by providing ongoing support, celebrating small wins, and recognizing the efforts of team members who embrace and champion the change.

Scenario 6: Navigating team conflicts

• Identifying the sources of conflict: When conflicts arise within a team, it’s crucial to identify the underlying issues, such as personality clashes, competing interests, or poor communication.
• Facilitating open discussions and mediation: Arrange a meeting with the involved parties to discuss the conflict openly and objectively. Consider using a neutral third party to mediate the conversation, ensuring everyone’s perspective is heard and understood.
• Developing and implementing conflict resolution strategies: Work together to develop strategies for resolving the conflict, such as setting clear expectations, improving communication, or redefining roles and responsibilities. Monitor progress and adjust strategies as needed to ensure long-term resolution.

Scenario 7: Overcoming deadline pressure and time management challenges

• Assessing project progress and priorities: If a team is struggling to meet deadlines, assess project progress and review priorities. Identify tasks that are behind schedule, and determine if any can be reprioritized or delegated.
• Implementing time management techniques: Encourage the team to adopt effective time management techniques, such as the Pomodoro Technique or time blocking, to maximize productivity and stay focused on tasks.
• Adjusting project scope and resources as needed: In some cases, it may be necessary to adjust the project scope or allocate additional resources to ensure successful completion. Communicate any changes to stakeholders and maintain transparency throughout the process.

Scenario 8: Tackling low employee morale and engagement

• Identifying the causes of low morale: When faced with low employee morale, it’s essential to identify the contributing factors, such as lack of recognition, insufficient growth opportunities, or unrealistic expectations.
• Implementing targeted initiatives to boost morale: Develop and implement initiatives to address these factors, such as offering regular feedback and recognition, providing professional development opportunities, or reassessing workload and expectations.
• Monitoring and adjusting efforts to improve engagement: Regularly monitor employee morale and engagement through surveys or informal conversations. Adjust your initiatives to ensure continuous improvement and maintain a positive work environment.

Developing Problem-Solving Skills in the Workplace

As we’ve seen, problem-solving is a crucial skill for navigating the myriad challenges that can arise in the workplace. To become effective problem solvers, you must develop hard and soft skills that will allow you to tackle issues head-on and find the best solutions.

Let’s dive into these skills and discuss how to cultivate them in the workplace.

Soft Skills

Soft skills are non-technical, interpersonal abilities that help you interact effectively with others, navigate social situations, and perform well in the workplace. They are often referred to as “people skills” or “emotional intelligence” because they involve understanding and managing emotions and building relationships with colleagues, clients, and stakeholders.

Soft skills are typically learned through life experiences and personal development rather than formal education or training.

Examples of soft skills include:

• Critical thinking: Critical thinking is the ability to analyze a situation objectively, considering all relevant information before making a decision. To develop this skill, practice asking open-ended questions, challenging assumptions, and considering multiple perspectives when approaching a problem.
• Effective communication: Strong communication skills are vital for problem-solving, as they enable you to express your ideas clearly and listen actively to others. To improve your communication skills, focus on being concise, empathetic, and open to feedback. Remember that nonverbal communication, such as body language and tone, can be just as important as the words you choose.
• Collaboration and teamwork: Problem-solving often requires collaboration, as multiple minds can bring diverse perspectives and fresh ideas to the table. Foster a sense of teamwork by being open to others’ input, sharing knowledge, and recognizing the contributions of your colleagues.
• Emotional intelligence: The ability to recognize and manage your emotions, as well as empathize with others, can significantly impact your problem-solving abilities. To cultivate emotional intelligence, practice self-awareness, self-regulation, and empathy when dealing with challenges or conflicts.
• Adaptability and resilience: In a constantly changing work environment, the ability to adapt and bounce back from setbacks is essential. Develop your adaptability and resilience by embracing change, learning from failure, and maintaining a growth mindset.

Hard Skills

Hard skills, on the other hand, are specific, teachable abilities that can be acquired through formal education, training, or on-the-job experience. These skills are typically technical, industry-specific, or job-related and can be easily quantified and measured.

Hard skills are often necessary for performing specific tasks or operating specialized tools and equipment.

Examples of hard skills include:

• Project management: Effective problem-solving often involves managing resources, timelines, and tasks. Improve your project management skills by learning popular methodologies (e.g., Agile, Scrum, or Waterfall), setting clear goals, and monitoring progress.
• Data analysis and interpretation: Many problems require data analysis to identify trends, patterns, or insights that inform decision-making. Strengthen your data analysis skills by familiarizing yourself with relevant tools and software, such as Excel or Tableau, and practicing critical thinking when interpreting results.
• Technical proficiency: Depending on your industry, various technical skills may be crucial for problem-solving. Stay current with your field’s latest tools, technologies, and best practices by participating in workshops, online courses, or industry events.
• Decision-making: Strong decision-making skills are vital for problem-solving, as they enable you to evaluate options and choose the best course of action. Develop your decision-making abilities by learning about decision-making models (e.g., SWOT analysis, cost-benefit analysis, or decision trees) and applying them in real-life situations.

Both types of skills—soft and hard—play a crucial role in achieving success in the workplace, as they work together to create a well-rounded and highly effective employee. When combined, these skills enable individuals to excel in their roles and contribute significantly to their organization’s performance and productivity.

Boosting Your Problem-Solving Skills in the Workplace

Boosting your problem-solving skills in the workplace is essential for success, personal growth, and increased productivity.

To effectively improve these skills, consider the following strategies:

• Cultivate a growth mindset by embracing challenges as learning opportunities, being open to feedback, and believing in your ability to develop and improve.
• Enhance critical thinking and creativity by objectively analyzing information, considering multiple perspectives, and brainstorming innovative solutions.
• Develop effective communication skills, including active listening and clear articulation of your thoughts, to facilitate collaboration and problem-solving.
• Foster empathy and emotional intelligence to understand others’ emotions, perspectives, and needs, which can help you devise better solutions.
• Learn from experienced colleagues, study successful problem-solving strategies, and participate in professional development courses or workshops to gain new insights and techniques.
• Adopt a systematic approach to problem-solving by defining the problem, gathering and analyzing relevant information, generating and evaluating potential solutions, and implementing the chosen solution while monitoring its effectiveness.
• Stay organized and manage your time effectively by prioritizing tasks based on urgency and importance and breaking complex problems into smaller, more manageable parts.
• Embrace change, be resilient and adaptable, and learn from failures and setbacks to stay flexible and open to new ideas.

By dedicating time and effort to improving these aspects of your problem-solving skills, you can become a more effective problem-solver, contributing positively to your workplace and enhancing your career prospects.

Problems in the workplace will continuously develop and evolve over time if left unaddressed. Proactively dealing with these issues is the most effective method to ensure a positive and productive work environment.

By honing your problem-solving skills, embracing a growth mindset, and fostering open communication, you can tackle challenges head-on and prevent minor issues from escalating into significant obstacles.

Remember, staying proactive, adaptable, and continuously refining your problem-solving strategies is crucial for professional success and personal growth in the ever-changing world of work.

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Proven problem solving techniques such as those outlined below can guide your group through a process of identifying problems and challenges , ideating on possible solutions , and then evaluating and implementing the most suitable .

In this post, you'll find problem-solving tools you can use to develop effective solutions. You'll also find some tips for facilitating the problem solving process and solving complex problems.

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What is problem solving?

Problem solving is a process of finding and implementing a solution to a challenge or obstacle. In most contexts, this means going through a problem solving process that begins with identifying the issue, exploring its root causes, ideating and refining possible solutions before implementing and measuring the impact of that solution.

For simple or small problems, it can be tempting to skip straight to implementing what you believe is the right solution. The danger with this approach is that without exploring the true causes of the issue, it might just occur again or your chosen solution may cause other issues.

Particularly in the world of work, good problem solving means using data to back up each step of the process, bringing in new perspectives and effectively measuring the impact of your solution.

Effective problem solving can help ensure that your team or organization is well positioned to overcome challenges, be resilient to change and create innovation. In my experience, problem solving is a combination of skillset, mindset and process, and it’s especially vital for leaders to cultivate this skill.

What is the seven step problem solving process?

A problem solving process is a step-by-step framework from going from discovering a problem all the way through to implementing a solution.

With practice, this framework can become intuitive, and innovative companies tend to have a consistent and ongoing ability to discover and tackle challenges when they come up.

You might see everything from a four step problem solving process through to seven steps. While all these processes cover roughly the same ground, I’ve found a seven step problem solving process is helpful for making all key steps legible.

We’ll outline that process here and then follow with techniques you can use to explore and work on that step of the problem solving process with a group.

The seven-step problem solving process is:

1. Problem identification 

The first stage of any problem solving process is to identify the problem(s) you need to solve. This often looks like using group discussions and activities to help a group surface and effectively articulate the challenges they’re facing and wish to resolve.

Be sure to align with your team on the exact definition and nature of the problem you’re solving. An effective process is one where everyone is pulling in the same direction – ensure clarity and alignment now to help avoid misunderstandings later.

2. Problem analysis and refinement

The process of problem analysis means ensuring that the problem you are seeking to solve is  the   right problem . Choosing the right problem to solve means you are on the right path to creating the right solution.

At this stage, you may look deeper at the problem you identified to try and discover the root cause at the level of people or process. You may also spend some time sourcing data, consulting relevant parties and creating and refining a problem statement.

Problem refinement means adjusting scope or focus of the problem you will be aiming to solve based on what comes up during your analysis. As you analyze data sources, you might discover that the root cause means you need to adjust your problem statement. Alternatively, you might find that your original problem statement is too big to be meaningful approached within your current project.

Remember that the goal of any problem refinement is to help set the stage for effective solution development and deployment. Set the right focus and get buy-in from your team here and you’ll be well positioned to move forward with confidence.

3. Solution generation

Once your group has nailed down the particulars of the problem you wish to solve, you want to encourage a free flow of ideas connecting to solving that problem. This can take the form of problem solving games that encourage creative thinking or techniquess designed to produce working prototypes of possible solutions. 

The key to ensuring the success of this stage of the problem solving process is to encourage quick, creative thinking and create an open space where all ideas are considered. The best solutions can often come from unlikely places and by using problem solving techniques that celebrate invention, you might come up with solution gold. 

4. Solution development

No solution is perfect right out of the gate. It’s important to discuss and develop the solutions your group has come up with over the course of following the previous problem solving steps in order to arrive at the best possible solution. Problem solving games used in this stage involve lots of critical thinking, measuring potential effort and impact, and looking at possible solutions analytically. 

During this stage, you will often ask your team to iterate and improve upon your front-running solutions and develop them further. Remember that problem solving strategies always benefit from a multitude of voices and opinions, and not to let ego get involved when it comes to choosing which solutions to develop and take further.

Finding the best solution is the goal of all problem solving workshops and here is the place to ensure that your solution is well thought out, sufficiently robust and fit for purpose. 

5. Decision making and planning

Nearly there! Once you’ve got a set of possible, you’ll need to make a decision on which to implement. This can be a consensus-based group decision or it might be for a leader or major stakeholder to decide. You’ll find a set of effective decision making methods below.

Once your group has reached consensus and selected a solution, there are some additional actions that also need to be decided upon. You’ll want to work on allocating ownership of the project, figure out who will do what, how the success of the solution will be measured and decide the next course of action.

Set clear accountabilities, actions, timeframes, and follow-ups for your chosen solution. Make these decisions and set clear next-steps in the problem solving workshop so that everyone is aligned and you can move forward effectively as a group. 

Ensuring that you plan for the roll-out of a solution is one of the most important problem solving steps. Without adequate planning or oversight, it can prove impossible to measure success or iterate further if the problem was not solved. 

6. Solution implementation 

This is what we were waiting for! All problem solving processes have the end goal of implementing an effective and impactful solution that your group has confidence in.

Project management and communication skills are key here – your solution may need to adjust when out in the wild or you might discover new challenges along the way. For some solutions, you might also implement a test with a small group and monitor results before rolling it out to an entire company.

You should have a clear owner for your solution who will oversee the plans you made together and help ensure they’re put into place. This person will often coordinate the implementation team and set-up processes to measure the efficacy of your solution too.

7. Solution evaluation 

So you and your team developed a great solution to a problem and have a gut feeling it’s been solved. Work done, right? Wrong. All problem solving strategies benefit from evaluation, consideration, and feedback.

You might find that the solution does not work for everyone, might create new problems, or is potentially so successful that you will want to roll it out to larger teams or as part of other initiatives. 

None of that is possible without taking the time to evaluate the success of the solution you developed in your problem solving model and adjust if necessary.

Remember that the problem solving process is often iterative and it can be common to not solve complex issues on the first try. Even when this is the case, you and your team will have generated learning that will be important for future problem solving workshops or in other parts of the organization. 

It’s also worth underlining how important record keeping is throughout the problem solving process. If a solution didn’t work, you need to have the data and records to see why that was the case. If you go back to the drawing board, notes from the previous workshop can help save time.

What does an effective problem solving process look like?

Every effective problem solving process begins with an agenda . In our experience, a well-structured problem solving workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

The format of a workshop ensures that you can get buy-in from your group, encourage free-thinking and solution exploration before making a decision on what to implement following the session.

This Design Sprint 2.0 template is an effective problem solving process from top agency AJ&Smart. It’s a great format for the entire problem solving process, with four-days of workshops designed to surface issues, explore solutions and even test a solution.

Check it for an example of how you might structure and run a problem solving process and feel free to copy and adjust it your needs!

For a shorter process you can run in a single afternoon, this remote problem solving agenda will guide you effectively in just a couple of hours.

Whatever the length of your workshop, by using SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Complete problem-solving methods

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

The Six Thinking Hats   #creative thinking   #meeting facilitation   #problem solving   #issue resolution   #idea generation   #conflict resolution   The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   It doesn’t matter where you work and what your job role is, if you work with other people together as a team, you will always encounter the same challenges: Unclear goals and miscommunication that cause busy work and overtime Unstructured meetings that leave attendants tired, confused and without clear outcomes. Frustration builds up because internal challenges to productivity are not addressed Sudden changes in priorities lead to a loss of focus and momentum Muddled compromise takes the place of clear decision- making, leaving everybody to come up with their own interpretation. In short, a lack of structure leads to a waste of time and effort, projects that drag on for too long and frustrated, burnt out teams. AJ&Smart has worked with some of the most innovative, productive companies in the world. What sets their teams apart from others is not better tools, bigger talent or more beautiful offices. The secret sauce to becoming a more productive, more creative and happier team is simple: Replace all open discussion or brainstorming with a structured process that leads to more ideas, clearer decisions and better outcomes. When a good process provides guardrails and a clear path to follow, it becomes easier to come up with ideas, make decisions and solve problems. This is why AJ&Smart created Lightning Decision Jam (LDJ). It’s a simple and short, but powerful group exercise that can be run either in-person, in the same room, or remotely with distributed teams.

Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for brainstorming solutions

Now you have the context and background of the problem you are trying to solving, now comes the time to start ideating and thinking about how you’ll solve the issue.

Here, you’ll want to encourage creative, free thinking and speed. Get as many ideas out as possible and explore different perspectives so you have the raw material for the next step.

Looking at a problem from a new angle can be one of the most effective ways of creating an effective solution. TRIZ is a problem-solving tool that asks the group to consider what they must not do in order to solve a challenge.

By reversing the discussion, new topics and taboo subjects often emerge, allowing the group to think more deeply and create ideas that confront the status quo in a safe and meaningful way. If you’re working on a problem that you’ve tried to solve before, TRIZ is a great problem-solving method to help your team get unblocked.

Making Space with TRIZ   #issue analysis   #liberating structures   #issue resolution   You can clear space for innovation by helping a group let go of what it knows (but rarely admits) limits its success and by inviting creative destruction. TRIZ makes it possible to challenge sacred cows safely and encourages heretical thinking. The question “What must we stop doing to make progress on our deepest purpose?” induces seriously fun yet very courageous conversations. Since laughter often erupts, issues that are otherwise taboo get a chance to be aired and confronted. With creative destruction come opportunities for renewal as local action and innovation rush in to fill the vacuum. Whoosh!

Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

Idea and Concept Development

Brainstorming without structure can quickly become chaotic or frustrating. In a problem-solving context, having an ideation framework to follow can help ensure your team is both creative and disciplined.

In this method, you’ll find an idea generation process that encourages your group to brainstorm effectively before developing their ideas and begin clustering them together. By using concepts such as Yes and…, more is more and postponing judgement, you can create the ideal conditions for brainstorming with ease.

Idea & Concept Development   #hyperisland   #innovation   #idea generation   Ideation and Concept Development is a process for groups to work creatively and collaboratively to generate creative ideas. It’s a general approach that can be adapted and customized to suit many different scenarios. It includes basic principles for idea generation and several steps for groups to work with. It also includes steps for idea selection and development.

Problem-solving techniques for developing and refining solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to develop and refine your ideas in order to bring them closer to a solution that actually solves the problem.

Use these problem-solving techniques when you want to help your team think through their ideas and refine them as part of your problem solving process.

Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

Ensuring that everyone in a group is able to contribute to a discussion is vital during any problem solving process. Not only does this ensure all bases are covered, but its then easier to get buy-in and accountability when people have been able to contribute to the process.

1-2-4-All is a tried and tested facilitation technique where participants are asked to first brainstorm on a topic on their own. Next, they discuss and share ideas in a pair before moving into a small group. Those groups are then asked to present the best idea from their discussion to the rest of the team.

This method can be used in many different contexts effectively, though I find it particularly shines in the idea development stage of the process. Giving each participant time to concretize their ideas and develop them in progressively larger groups can create a great space for both innovation and psychological safety.

1-2-4-All   #idea generation   #liberating structures   #issue analysis   With this facilitation technique you can immediately include everyone regardless of how large the group is. You can generate better ideas and more of them faster than ever before. You can tap the know-how and imagination that is distributed widely in places not known in advance. Open, generative conversation unfolds. Ideas and solutions are sifted in rapid fashion. Most importantly, participants own the ideas, so follow-up and implementation is simplified. No buy-in strategies needed! Simple and elegant!

15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

Problem-solving techniques for making decisions and planning

After your group is happy with the possible solutions you’ve developed, now comes the time to choose which to implement. There’s more than one way to make a decision and the best option is often dependant on the needs and set-up of your group.

Sometimes, it’s the case that you’ll want to vote as a group on what is likely to be the most impactful solution. Other times, it might be down to a decision maker or major stakeholder to make the final decision. Whatever your process, here’s some techniques you can use to help you make a decision during your problem solving process.

How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

Straddling the gap between decision making and planning, MoSCoW is a simple and effective method that allows a group team to easily prioritize a set of possible options.

Use this method in a problem solving process by collecting and summarizing all your possible solutions and then categorize them into 4 sections: “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”.

This method is particularly useful when its less about choosing one possible solution and more about prioritorizing which to do first and which may not fit in the scope of your project. In my experience, complex challenges often require multiple small fixes, and this method can be a great way to move from a pile of things you’d all like to do to a structured plan.

MoSCoW   #define intentions   #create   #design   #action   #remote-friendly   MoSCoW is a method that allows the team to prioritize the different features that they will work on. Features are then categorized into “Must have”, “Should have”, “Could have”, or “Would like but won‘t get”. To be used at the beginning of a timeslot (for example during Sprint planning) and when planning is needed.

When it comes to managing the rollout of a solution, clarity and accountability are key factors in ensuring the success of the project. The RAACI chart is a simple but effective model for setting roles and responsibilities as part of a planning session.

Start by listing each person involved in the project and put them into the following groups in order to make it clear who is responsible for what during the rollout of your solution.

• Responsibility  (Which person and/or team will be taking action?)
• Authority  (At what “point” must the responsible person check in before going further?)
• Accountability  (Who must the responsible person check in with?)
• Consultation  (Who must be consulted by the responsible person before decisions are made?)
• Information  (Who must be informed of decisions, once made?)

Ensure this information is easily accessible and use it to inform who does what and who is looped into discussions and kept up to date.

RAACI   #roles and responsibility   #teamwork   #project management   Clarifying roles and responsibilities, levels of autonomy/latitude in decision making, and levels of engagement among diverse stakeholders.

Problem-solving warm-up activities

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process. Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Closing activities for a problem-solving process

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Tips for effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Create psychologically safe spaces for discussion

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner.

It can be tough for people to stand up and contribute if the problems or challenges are emotive or personal in nature. Try and create a psychologically safe space for these kinds of discussions and where possible, create regular opportunities for challenges to be brought up organically.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

Save time and effort creating an effective problem solving process

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

James Smart is Head of Content at SessionLab. He’s also a creative facilitator who has run workshops and designed courses for establishments like the National Centre for Writing, UK. He especially enjoys working with young people and empowering others in their creative practice.

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

Your list of techniques for problem solving can be helpfully extended by adding TRIZ to the list of techniques. TRIZ has 40 problem solving techniques derived from methods inventros and patent holders used to get new patents. About 10-12 are general approaches. many organization sponsor classes in TRIZ that are used to solve business problems or general organiztational problems. You can take a look at TRIZ and dwonload a free internet booklet to see if you feel it shound be included per your selection process.

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19 Ways to Improve Your Problem Solving Skills at Work

This article discusses step-by-step ways to improve your problem solving skills at work.

Topics addressed include breaking down a problem to understand it better, digging a little deeper to find out what caused the problem, and ascertaining how widespread the problem is including how many people are affected.

Other steps outlined consist of figuring out potential solutions then narrowing down to select the best possible option under the circumstances.

Once a problem has been figured out, dealt with or resolved, additional processes entail monitoring the progress of the solution and proactively taking action to prevent future problems.

Towards the tail end of problem solving is taking in the lessons learned and helping others who might be facing similar problems which we have overcome.

You can quickly skim all the 19 tips on handling problems on the table of contents below and then click on any tip to read further details. Please enjoy reading. Thank you.

TABLE OF CONTENTS

• Defining the problem
• Finding out what caused the problem/Conducting research
• Analyzing the impact of the problem
• Brainstorming possible solutions
• Evaluating alternatives/solutions
• Choosing the best option
• Developing an action plan/Execution strategy
• Implementing the solution/Taking action
• Monitoring progress
• Evaluating the results
• If the solution does not work
• Problem solving mistakes
• Ways to increase your problem solving skills
• Challenges and obstacles in problem solving
• Causes of problems at work
• Problem solving skills
• Learning from others who have solved similar problems
• Examples of problems at work
• Best practices for problem solving

1. Defining the problem

Why is the problem a problem? The first step in problem solving is to begin by describing, explaining or outlining the problem.

In its simplest form, a problem is an issue that is out of alignment and requires to be attended to, fixed or corrected to enable desired outcomes to be achieved.

There could be a temptation to quickly jump into figuring out solutions however, if the problem is not well understood, the solutions might not be effective and valuable time and effort could have been wasted.

Write down the problem based on your own understanding. This helps in zooming into or focusing on a specific issue. Similar to how a camera zooms on to an image before taking a picture. If the focus is blurry, the image won’t be clear.

Alternatively, think of it as identifying the starting line in a race, once you have figured out the beginning point (the problem), you set the stage for figuring out the skills, information, knowledge or resources required to get to the finishing line (the solution).

2. Finding out what caused the problem/Conducting research

What caused the problem? Once you have clearly defined the current problem, the next step is to dig a little deeper to find out the root cause or background of the problem.

Some questions to ask include the following:

• When and where did the difficulty, obstacle or complication occur?
• Why did the problem happen?
• How did it happen?
• What led to the problem?
• Was it caused by one thing or many things?
• What information is missing?
• Where can you find more information?
• What could have prevented the problem?
• What is known about similar problems?
• What solutions have been tried before?

3. Analyzing the impact of the problem

Who or what is affected by the problem? Determine how widespread the problem is.

• Is it affecting one person or many? – How is it affecting them?
• How long has the problem been going on?
• Are there any trends?
• Is this a re-occurring problem or a completely new one?
• What would happen if the problem is not resolved?

Talk to different people to get first-hand accounts of the impact of the problem. Establish if it is severe or manageable.

4. Brainstorming possible solutions

What are the potential solutions? Identify possible solutions through brainstorming.

When brainstorming, state the problem, and then request everyone to independently write down their own individual answers.

Afterwards list down all the answers proposed and invite others to further build upon and refine the suggested solutions or propose additional solutions.

For a brainstorming session to be successful, the problem needs to be clearly defined, enough time needs to be scheduled, participants should take time to think through the problem and generate solutions, and solutions should not be judged during the brainstorming.

In addition, use a good facilitator to listen attentively to participants, encourage input by all and drive the discussion.

5. Evaluating alternatives/solutions

How do you select the best alternative? Once a good number of options have been gathered, the next step is to go through the alternatives and narrow down the ones that are most viable.

It is also possible that the top choices would be a merger between one or more other alternatives.

Identify the advantages and disadvantages of the top choices.

In addition, take a step back and write down the desired results, when they should be achieved as well as how the results will be measured i.e. what is expected after the problem has been eliminated or handled – imagine how it would be like when the problem is solved.

Analyze how best the top choices would lead to the desired results.

6. Choosing the best option

Will this solution solve the problem? The last step in brainstorming is deciding the best solution among the top alternatives available.

This step could be one of the most difficult and overwhelming and could trigger hesitation because of fear of making the wrong decision.

There could be a tendency to want to continue digging further to come up with more information or more alternatives.

Additionally, choosing an alternative could entail making compromises and some parties would have to make concessions therefore, there is a possibility that not everyone would be happy with the final solution.

However, at some point the decision making process will have to come to an end. Following your gut instinct and seeking advice from others can help in deciding.

You can also take a break to clear your head, relax and then make the decision with a clear mind and be able to easily explain that – “this solution is the best one because …”

Taking a poll is similarly a simple way to determine the solution that should be implemented for bigger problems.

7. Developing an action plan/Execution strategy

How will you prepare to act on the solution? Write down the final solution and come up with a plan of action for implementing it.

Break down the solution into smaller manageable steps.

The number of steps would typically vary in proportion to the complexity of a problem where generally the more complex the problem the more steps would be required to address it and vice versa.

Outline the actions that need to be done, determine who needs to do what, how much time is available, establish timelines, deadlines and gauges or ways to show if the results are being achieved.

Think about possible unexpected emergencies and risks then highlight a plan for addressing them.

8. Implementing the solution/Taking action

How will you put the solution to work? Here is where the actual work gets done. Keep the desired results or end-goal firmly in your mind then proceed to work on one step at a time.

If working with others, share the plan for solving the problem. Provide training if needed on how to accomplish the desired objectives, assemble and distribute needed resources and be available to answer clarifying questions that come up.

As you work, periodically check your progress against the action plan to ensure that you are making strides in the right direction.

When you often or regularly work on implementing different solutions, you are likely to discover better, simpler and efficient ways of solving problems.

For example, if tackling a problem for the first time takes x hours, after handling the same problem many times you are likely to fine tune your methods resulting in less time to solve a problem and more improvements and efficiencies . Better yet, you can even train others on your breakthroughs.

9. Monitoring progress

Is the problem getting corrected? Track the progress to see if the solution is working. Take a pulse check to get insight and feedback.

Under ideal circumstances, if the solution is the right one, the problem should be gradually dissipating the more the solution is implemented.

Generally, there would be a need to make tweaks here and there to either address issues that arise or to ensure that the solution has the best chance of succeeding.

Regularly check to see what is going well and what isn’t and make adjustments in good time.

If there are significant deviations from the anticipated, expected or projected outcome, find out what is causing this.

Some questions to ask when monitoring the progress of problem solving consist of:

• How much progress has been made so far?
• What amount of work is remaining?
• Does everyone know what they are supposed to be doing?
• Are we within schedule?
• Are we within budget?
• Have we met initial milestones or targets?
• What challenges have we encountered so far?
• What recommended changes are needed at this point?
• What are the next milestones?

10. Evaluating the results

Was the problem fixed? At the end of the problem solving process, it is helpful to find out if the solution was successful.

A few questions that you can ask when evaluating results include the following:

• Did we resolve the problem within our earlier planned schedule, timeline or deadline?
• Did we eliminate the problem within budget?
• Is the problem fully resolved?
• Is there anything that has not been completed?
• Are there any lessons learned?

Conclude by documenting the results. Some items to document include the date when the problem was fixed, who ascertained that the problem was resolved and how the problem was handled or resolved.

11. If the solution does not work

The problem was not fixed, now what? The simple reality is that some solutions work and others don’t.

Some solutions can address part of a problem and conversely some solutions can even magnify the problem or reveal an even bigger problem.

When a solution does not work out as expected, of course time and resources would have gone down the drain, nonetheless, go back to the drawing board and figure out another solution.

Other remedies could consist of more time needed to allow a solution to work, more resources required, more funds or more expertise.

It is also important to analyze why the original solution did not work out to not only learn from mistakes but also to prevent repeating the same errors.

12. Problem solving mistakes

Below are examples of problem solving mistakes:

• Refusing to admit or acknowledge that a problem exists.
• Looking for quick fixes.
• Thinking that there won’t be any problems.
• Fixing symptoms instead of the root cause.
• Focusing on putting out small fires instead of addressing the big picture problem.
• Rushing to solve a problem before understanding it.
• Fearing to share out of the box ideas during brainstorming.
• Risk of group think during brainstorming or conforming to what everyone else is suggesting.
• Not having an open mind during brainstorming.
• Poor facilitation in brainstorming sessions.
• Solving the wrong problem.
• Looking for someone to blame or pointing fingers.
• Not listening or not seeking feedback or solutions from others.
• Thinking that you should have all the answers.
• Solutions that are not clearly defined.
• Lack of clear communication.
• Assuming that people already know what to do.
• Failing to give credit to staff who have fixed problems.
• Fear of making the wrong decision.
• Wrong assumptions.
• Getting scared or panicking when a problem arises.
• Procrastinating to make a decision or choose among alternatives.
• Refusing to acknowledge when a solution is not working.
• Doing nothing when a problem arises.
• Taking a long time before attending to a problem.
• Not being flexible or adaptable when assumptions and conditions change.

13. Ways to increase your problem solving skills

I believe that one good way of improving your problem solving skills in the office is to work on solving many problems.

You can do this by volunteering to participate in brainstorming groups or sessions and offering your input and ideas as well as listening to contributions from your colleagues.

Aim to actively work on implementing solutions to flex and stretch your problem solving muscles.

Over time, you can recognize trends or patterns in solving problems and also increase your capacity to tolerate ambiguity and unknowns at the beginning of a problem solving process.

Other ways of increasing problem solving skills include the following:

• Observing how others solve problems.
• Reading about problem solving techniques.
• Practicing different problem solving methods.
• Undergoing training on problem solving.
• Challenging yourself to be a good problem solver and be comfortable making decisions.
• Working on unrelated fields, assignments and different departments to cross learn new transferable subjects, skills, methods etc.
• Playing games that help in stimulating problem solving abilities such as solving puzzles and playing chess.
• Improving your research skills.

14. Challenges and obstacles in problem solving

Reasons why problems might not be solved include:

• Ignoring or avoiding the problem.
• Thinking that problem solving process takes too much time or effort.
• Not having the authority to decide which solution should be implemented.
• Procrastinating or inertia to resolve a problem because it could take a long time to figure out solutions especially for complex problems.
• Thinking that the problem is more difficult than it really is.
• Thinking that you have to figure it all out on your own.
• Not asking for help.
• Unwilling to take other people’s inputs.
• Fear that implementation could be difficult.
• Fear of failure.
• Resource constraints; insufficient resources such as manpower and finances to properly address large scope problems.
• Too many problems or difficulty prioritizing problems.
• Resistance to change or new ways of doing things.
• Not following through on solutions after the brainstorming stage.
• Giving up too quickly when it takes long to solve a problem.
• Not measuring progress.
• Changing external factors causing the need to rethink or revise solutions.
• Inexperience handling and solving problems.
• Not wanting to deal with uncertainty.

15. Causes of problems at work

Workplace problems can be caused by issues such as micromanagement, lack of accountability, difficult work environment, too much red tape, lack of advancement opportunities and lack of recognition.

Other causes of problems in the office include: poor communication, undefined processes or procedures, lack of resources, financial difficulties, not being properly trained, boredom, lack of motivation and stress at work.

Additional factors are heavy workloads, poor performance, lack of planning, unclear expectations, poor customer service, strained working relationships, poor management, staff turnover, burnout and poor job fit.

16. Problem solving skills

Skills that can aid in improving problem solving include:

Decision making skills – useful especially in choosing between alternatives, identifying the best solution and being able to explain why the chosen solution is the best one under the circumstances.

Communication skills – helps in firstly letting others know that there is a problem then secondly in outlining how the problem will be corrected, thirdly in assigning responsibilities and explaining to others what they should be doing and fourthly in letting others know that the problem has been resolved.

Risk taking – ability to identify the pros and cons of an alternative and then arming yourself with enough information to carry out the plan of action.

Prioritization – when faced with many problems at work and being able to identify the most urgent and important problem that should be fixed.

Flexibility – conditions and situations change all the time therefore, willingness to re-analyze plans and assumptions and re-calibrate them as needed is essential.

Other helpful traits consist of willingness to receive feedback , determination and perseverance to see things through, patience, connecting the dots or figuring out the relationship between things and tolerance for uncertainty.

17. Learning from others who have solved similar problems

It is possible that this is not the first time a problem has been encountered, others within the organization or elsewhere might have encountered similar problems and successfully solved them.

A similar problem could have been previously resolved by a coworker, a manager, someone from a different department or office, a consultant, a researcher etc.

Learning from others helps to save time and boost confidence in problem solving.

It is especially important to have documented problem solving procedures for critical problems that have occurred in the past. This acts as a form of knowledge library that is stored within the organization and can be transferred from one person to another.

18. Examples of problems at work

Typical problems faced at the workplace include the following:

• Lack of communication.
• Lack of resources.
• Missed deadlines.
• Not meeting goals.
• Difficulties getting along with others.
• Conflicts between employees .
• Poor leadership .
• Financial problems.
• Cost overruns.
• Bad customer service.
• Over promising or over committing.
• External challenges and threats.
• Difficult co-workers.
• Lack of teamwork.
• Poor attitude.
• Disconnect between supervisors and subordinates.
• Unhappy clients.
• Insufficient or lack of feedback.
• Job stress.
• Difficult customers.
• Low morale.
• Lack of appreciation or recognition.
• Poor work environment.
• Inefficient or obsolete systems.
• Duplication of efforts.
• Inadequate training.

Example of a problem: A simple example of a problem at the workplace is – “Failing to reach the branch office’s sales goals for the year?”

Questions to ask and analyze when diagnosing and resolving this problem can consist of the following:

• What was the annual sales goal?
• What percentage of the goal did we achieve?
• What was the gap?
• How were we supposed to reach the goal?
• Did we break down the goal into smaller achievable tasks or milestones?
• What processes or steps did we plan for reaching the goals?
• What action did we implement?
• Who was responsible for what?
• What internal and/or external challenges did we encounter?
• What systems or methods did we implement to monitor progress towards the goal?
• Why didn’t we reach the goal?
• When did we realize we wouldn’t reach the goal?
• What are the consequences for not meeting the goal?
• How can we correct the situation?
• How much time do we have to fix the problem?
• How can we prevent the problem from happening again?
• What can we learn from our mistakes?
• Have we met the sales goals in the past?
• Have other branch offices met their annual sales goals?
• How did others achieve their goals?
• What can we learn from others?

19. Best practices for problem solving

Problem solving is an ongoing learning process. Whereas problems cannot be entirely eliminated at work, you can take proactive steps to improve the organizational knowledge and capacity for handling problems.

Below are some ways that can help you to be better equipped to handle new and old problems when they arise in the workplace:

• Working collaboratively with others to solve problems.
• Documenting solutions to known or resolved problems; saving steps learned in resolving past issues.
• Constantly refining problem solving methods as new and old problems are resolved.
• Preparing and utilizing checklists for various work processes.
• Writing and implementing standard operating procedures and policies.
• Using handbooks, guidelines, manuals and flowcharts.
• Adopting quality control procedures at critical stages.
• Regularly doing projections or forecasting and assessing progress against initial plans.
• Learning from mistakes.
• Regular staff training.
• Conducting risk analysis and creating back up or contingency plans.
• Using audits to ensure that laid down procedures are being adhered to and finding out if there are any compliance problems.
• Regularly reviewing job performance through observation, reports, check-in meetings etc.
• Using timelines and deadlines.
• Generating insights from data collection.
• Implementing stronger monitoring systems.
• Encouraging a culture of ongoing process improvements.
• Taking initiative to resolve problems.
• Speaking up or voicing concerns early on when problems are detected.
• Aiming for good and regular communication across the organization.
• Listening to employees’ feedback.
• Encouraging suggestions for process improvements.
• Clear goal setting including long-term and short-term planning and goals.
• Adopting better technology and systems.
• Using external experts where needed such as consultants.
• Keeping track and staying up to date with external forces and changes such as changing customer preferences, economic conditions, government regulation, competition, technological advancements, political changes etc.
• Encouraging inter-departmental cross sharing of tips and tricks in addressing challenges.
• Evaluating results regularly.

Problem solving entails making corrections and improvements when things don’t go as expected.

Some problems can be fixed in a short amount of time while others take longer to be resolved.

At a minimum, when faced with a problem take some time to figure out what the real problem is, what caused the problem and find out potential alternatives to address the problem.

Afterwards select the best possible solution, devise a plan for carrying out the solution then implement it. Finalize by monitoring your progress and evaluating whether the problem has been resolved.

Additional Resources on Ways to Improve Your Problem Solving Skills at Work Seven Steps for Effective Problem Solving in the Workplace How to Improve Your Problem-Solving Skills 9 Ways to Improve Your Problem-Solving Skills 6 Effective Ways to Enhance Your Problem Solving Skills 5 Ways To Improve Your Problem Solving Skills How to Improve Problem Solving Skills Seven techniques for boosting independent problem solving skills in the workplace How to Improve Your Problem-Solving Skills with These 8 Science-Backed Techniques   Summary Article Name 19 Ways to Improve Your Problem Solving Skills at Work Description Learn step-by-step ways to improve your problem solving skills at work including examples of problems at work, defining the problem, evaluating solutions and best practices in problem solving. Author Duncan Muguku Publisher Name ThriveYard Blog Categories

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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How to Solve Problems

• Laura Amico

To bring the best ideas forward, teams must build psychological safety.

Teams today aren’t just asked to execute tasks: They’re called upon to solve problems. You’d think that many brains working together would mean better solutions, but the reality is that too often problem-solving teams fall victim to inefficiency, conflict, and cautious conclusions. The two charts below will help your team think about how to collaborate better and come up with the best solutions for the thorniest challenges.

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How to Be a More Creative Problem-Solver at Work: 8 Tips

• 01 Mar 2022

The importance of creativity in the workplace—particularly when problem-solving—is undeniable. Business leaders can’t approach new problems with old solutions and expect the same result.

This is where innovation-based processes need to guide problem-solving. Here’s an overview of what creative problem-solving is, along with tips on how to use it in conjunction with design thinking.

Access your free e-book today.

What Is Creative Problem-Solving?

Encountering problems with no clear cause can be frustrating. This occurs when there’s disagreement around a defined problem or research yields unclear results. In such situations, creative problem-solving helps develop solutions, despite a lack of clarity.

While creative problem-solving is less structured than other forms of innovation, it encourages exploring open-ended ideas and shifting perspectives—thereby fostering innovation and easier adaptation in the workplace. It also works best when paired with other innovation-based processes, such as design thinking .

Creative Problem-Solving and Design Thinking

Design thinking is a solutions-based mentality that encourages innovation and problem-solving. It’s guided by an iterative process that Harvard Business School Dean Srikant Datar outlines in four stages in the online course Design Thinking and Innovation :

• Clarify: This stage involves researching a problem through empathic observation and insights.
• Ideate: This stage focuses on generating ideas and asking open-ended questions based on observations made during the clarification stage.
• Develop: The development stage involves exploring possible solutions based on the ideas you generate. Experimentation and prototyping are both encouraged.
• Implement: The final stage is a culmination of the previous three. It involves finalizing a solution’s development and communicating its value to stakeholders.

Although user research is an essential first step in the design thinking process, there are times when it can’t identify a problem’s root cause. Creative problem-solving addresses this challenge by promoting the development of new perspectives.

Leveraging tools like design thinking and creativity at work can further your problem-solving abilities. Here are eight tips for doing so.

8 Creative Problem-Solving Tips

1. empathize with your audience.

A fundamental practice of design thinking’s clarify stage is empathy. Understanding your target audience can help you find creative and relevant solutions for their pain points through observing them and asking questions.

Practice empathy by paying attention to others’ needs and avoiding personal comparisons. The more you understand your audience, the more effective your solutions will be.

2. Reframe Problems as Questions

If a problem is difficult to define, reframe it as a question rather than a statement. For example, instead of saying, "The problem is," try framing around a question like, "How might we?" Think creatively by shifting your focus from the problem to potential solutions.

Consider this hypothetical case study: You’re the owner of a local coffee shop trying to fill your tip jar. Approaching the situation with a problem-focused mindset frames this as: "We need to find a way to get customers to tip more." If you reframe this as a question, however, you can explore: "How might we make it easier for customers to tip?" When you shift your focus from the shop to the customer, you empathize with your audience. You can take this train of thought one step further and consider questions such as: "How might we provide a tipping method for customers who don't carry cash?"

Whether you work at a coffee shop, a startup, or a Fortune 500 company, reframing can help surface creative solutions to problems that are difficult to define.

3. Defer Judgment of Ideas

If you encounter an idea that seems outlandish or unreasonable, a natural response would be to reject it. This instant judgment impedes creativity. Even if ideas seem implausible, they can play a huge part in ideation. It's important to permit the exploration of original ideas.

While judgment can be perceived as negative, it’s crucial to avoid accepting ideas too quickly. If you love an idea, don’t immediately pursue it. Give equal consideration to each proposal and build on different concepts instead of acting on them immediately.

4. Overcome Cognitive Fixedness

Cognitive fixedness is a state of mind that prevents you from recognizing a situation’s alternative solutions or interpretations instead of considering every situation through the lens of past experiences.

Although it's efficient in the short-term, cognitive fixedness interferes with creative thinking because it prevents you from approaching situations unbiased. It's important to be aware of this tendency so you can avoid it.

5. Balance Divergent and Convergent Thinking

One of the key principles of creative problem-solving is the balance of divergent and convergent thinking. Divergent thinking is the process of brainstorming multiple ideas without limitation; open-ended creativity is encouraged. It’s an effective tool for generating ideas, but not every idea can be explored. Divergent thinking eventually needs to be grounded in reality.

Convergent thinking, on the other hand, is the process of narrowing ideas down into a few options. While converging ideas too quickly stifles creativity, it’s an important step that bridges the gap between ideation and development. It's important to strike a healthy balance between both to allow for the ideation and exploration of creative ideas.

6. Use Creative Tools

Using creative tools is another way to foster innovation. Without a clear cause for a problem, such tools can help you avoid cognitive fixedness and abrupt decision-making. Here are several examples:

Problem Stories

Creating a problem story requires identifying undesired phenomena (UDP) and taking note of events that precede and result from them. The goal is to reframe the situations to visualize their cause and effect.

To start, identify a UDP. Then, discover what events led to it. Observe and ask questions of your consumer base to determine the UDP’s cause.

Next, identify why the UDP is a problem. What effect does the UDP have that necessitates changing the status quo? It's helpful to visualize each event in boxes adjacent to one another when answering such questions.

The problem story can be extended in either direction, as long as there are additional cause-and-effect relationships. Once complete, focus on breaking the chains connecting two subsequent events by disrupting the cause-and-effect relationship between them.

Alternate Worlds

The alternate worlds tool encourages you to consider how people from different backgrounds would approach similar situations. For instance, how would someone in hospitality versus manufacturing approach the same problem? This tool isn't intended to instantly solve problems but, rather, to encourage idea generation and creativity.

7. Use Positive Language

It's vital to maintain a positive mindset when problem-solving and avoid negative words that interfere with creativity. Positive language prevents quick judgments and overcomes cognitive fixedness. Instead of "no, but," use words like "yes, and."

Positive language makes others feel heard and valued rather than shut down. This practice doesn’t necessitate agreeing with every idea but instead approaching each from a positive perspective.

Using “yes, and” as a tool for further idea exploration is also effective. If someone presents an idea, build upon it using “yes, and.” What additional features could improve it? How could it benefit consumers beyond its intended purpose?

While it may not seem essential, this small adjustment can make a big difference in encouraging creativity.

8. Practice Design Thinking

Practicing design thinking can make you a more creative problem-solver. While commonly associated with the workplace, adopting a design thinking mentality can also improve your everyday life. Here are several ways you can practice design thinking:

• Learn from others: There are many examples of design thinking in business . Review case studies to learn from others’ successes, research problems companies haven't addressed, and consider alternative solutions using the design thinking process.
• Approach everyday problems with a design thinking mentality: One of the best ways to practice design thinking is to apply it to your daily life. Approach everyday problems using design thinking’s four-stage framework to uncover what solutions it yields.
• Study design thinking: While learning design thinking independently is a great place to start, taking an online course can offer more insight and practical experience. The right course can teach you important skills , increase your marketability, and provide valuable networking opportunities.

Ready to Become a Creative Problem-Solver?

Though creativity comes naturally to some, it's an acquired skill for many. Regardless of which category you're in, improving your ability to innovate is a valuable endeavor. Whether you want to bolster your creativity or expand your professional skill set, taking an innovation-based course can enhance your problem-solving.

If you're ready to become a more creative problem-solver, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses . If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

About the Author

Problem-Solving Skills: 5 Ways to Evaluate Them When Hiring

Knowing how to hire employees with strong problem-solving skills can make all the difference in becoming the next Netflix – or Blockbuster.

Because every role, from the penthouse corner office to the high street, involves a degree of problem-solving. Whether managing a team, developing a web page, or resolving a customer complaint, what matters is how people deal with the problems they face .

To ensure your company is prepared to tackle even the most challenging situations, we’ll first look at what problem solving skills are, using some real-life applications, before walking you through 5 of the best ways to test for them.

TL;DR – Key Takeaways

• Problem-solving skills encompass all the skills that employees use in the workplace to analyze problems and come up with solutions .
• Examples of typical problem-solving skills include good communication skills , active listening skills, decision-making skills, analytical skills, creativity, and collaboration.
• Different problem-solving skills are required from a manager compared to an individual contributor, so hiring managers should look for different competencies according to the seniority of the role.
• There are several ways to assess a candidate’s problem-solving skills when hiring, such as asking behavioral interview questions, running assessment tests or job simulations , conducting reference checks, and asking cultural fit questions.
• Toggl Hire has an impressive library of customizable skills tests and homework assignments that hiring managers can plug into their hiring pipeline to help identify the best problem-solvers right from the start.

What are problem-solving skills?

“Problem solving skills” refers to someone’s ability to identify problems , analyze possible solutions , and think through the steps required to solve those problems. For example, an HR specialist faced with the problem of filling a new position might first analyze whether it would be best filled internally or externally before posting a job description .

Problem solving skills are critical for every possible industry, role, and level of seniority, because at the bottom of each job is solving some type of problem.

Examples of typical problems in the workplace include:

• Finding out the reason behind increased customer complaints
• Improving the efficiency of outbound cold calls for your sales team
• Overhauling a landing page so that it drives more people to subscribe to a software

As you can see, every possible role that exists requires people to solve problems effectively.

What skills make up the problem-solving competency?

“Problem solving skills” is an umbrella term that covers a wide variety of different skills . Here are some examples of typical problem solving abilities that an employee may need for any given role:

• Communication skills
• Decision-making skills
• Research skills
• Analytical skills
• Collaboration
• Active listening skills

Not all of them are necessary for every role, but these examples of hard and soft skills are a great starting point if you’re putting together a job description for your next role.

Problem-solving skills examples at different levels

In addition to the variety of skills that fall under the term “problem-solving”, there are also different competency levels of problem-solving.

Just like the difference between hiring an intern , a manager , and a director, choosing the right level of problem-solving competency will depend on the role you’re hiring for.

To explain this further, let’s dig into the 3 basic levels of problem-solving skills.

Entry-level problem-solving skills

A candidate with entry-level problem-solving skills is capable of identifying what the problem is and considering the potential solution. However, they struggle to move beyond this point. These types of skills are suitable if you’re looking to hire for a junior position.

Intermediate-level problem-solving skills

At an intermediate level, the candidate not only identifies problems and finds potential solutions for them, but also uses different types of problem-solving skills and strategies to tackle them from different angles.

However, for more complex problems, they might struggle to implement the solution and will look for assistance from other team members.

Expert-level problem-solving skills

At an expert level, a candidate is capable of solving problems from beginning to end . They are skilled in different problem-solving strategies, including how to gather and analyze relevant information. They are able to see creative solutions where others do not and can anticipate potential obstacles before they happen.

Why are problem-solving skills so important at work?

The modern workplace is full of problems that need solving. Solution-focused employees are a valuable asset to any company in any possible role. They help your company save money , keep customers happy , and inspire colleagues by coming up with new ways to solve old problems .

Employers like to see good problem-solving skills because it also helps to show them you have a range of other competencies such as logic, creativity, resilience, imagination, lateral thinking, and determination.

Here are some of the benefits amazing problem solvers bring to an organization and those around them: 

Problem-Solvers Work Well Under Pressure

When a problem arises, it needs to be fixed quickly. Employees with amazing problem-solving skills roll with the punches and tight deadlines to deliver when it matters. 

To do this, expert problem-solvers react quickly to short-term situations while thinking proactively about future problems. That ability to act fast and effectively exuberates confidence, creating a sense of calm across the wider team.

They Create Amazing New Ideas

Problem-solving and creative thinking go hand-in-hand. The best problem-solvers don’t just put bandaids over an issue, they fix them in a dynamic, value-adding way. 

Exciting, out-of-the-box thinking isn’t just good in the moment but creates an exciting, innovative culture across the organization. That helps organizations stay ahead of the curve and attracts other expert problem-solvers to join the organization, improving the workforce’s capability over time. 

Problems Create Risk, and Problem-Solvers Fix Problems

From an organizational perspective, problems create risk. Even if a business process is slightly off-kilter, it can become a much greater issue. 

Problem-solvers help organizations reduce risk in the moment while mitigating future risks before they even occur. That helps everyone sleep sounder at night and also removes financial liability from the C-suite. 

Problem-Solvers Beat The Competition

Ultimately, excellent problem-solvers help organizations stay ahead of their competition. Whether through creative ideas, faster outputs, or reduced risk, organizations with awesome problem solvers deliver better products and services to their clients. 

As we all know, it’s the people that make an organization great, and problem-solvers are some of the best people out there! 

Next, let’s take a closer look at how problem-solving skills may differ between individual contributors and managers.

Example of using problem-solving skills in the workplace: manager vs individual contributor

While their approaches may differ, both the manager and the individual contributor go through the same stages of the problem-solving process.

Managers look at the broader perspective of solving a problem and the different ways of coordinating their team and the organization. Their focus is the long-term success of their team and the company.

The individual contributor, on the other hand, is more concerned with individual tasks and technical problems, as well as instant solutions to a problem at hand.

Both sides of the coin are important if you want to succeed at problem solving in the long run and thrive as a team and as a company.

Step 1 – Problem definition

Quick example – A Sales Exec goes to their manager with a problem – they’re struggling to hit their sales target. The Sales Manager sits down with them to understand the situation, where they are with their sales, and the gap to the target.

Step 2 – Problem analysis

Quick example – The Sales Manager goes away and gathers some information about the Sales Exec. They look at their CRM notes, speak with other team members, and shadow the Sales Exec on the job.

Step 3 – Generating the possible solutions

Quick example – The Sales Manager comes up with some solutions to help their  Sales Exec. Options on the table include additional training, a structured work plan, and re-prioritizing their workload.

Step 4 – Implementing the best solution(s)

Quick example – The Sales Manager lays out the next steps with the Sales Exec, explaining the proposed solutions. The Sales Exec will do some re-training on the sales process and will re-prioritize their workload to focus on particular, high-value customers.

5 Ways to Evaluate Problem-Solving Skills When Hiring

There are many practical ways to evaluate how people solve problems during the hiring process. Depending on your needs, you can use one, more, or all of these in combination.

#1 – Behavioral interview questions

These are questions you ask candidates to find out how they solved problems in the past and behaved in a certain situation. Here are some examples:

• How do you handle setbacks at work?
• A customer came back to you with a complaint and the fault is on your company’s end. How do you resolve the issue?
• Your employees have a conflict and you need to resolve it without taking sides. How do you go about this?
• You have a certain timeframe to complete a complex task. How do you prioritize the work to ensure you meet the deadline and not burn out?

You can use the STAR method to assess how they solve problems in specific situations:

S – Situation: how well did they explain the situation they faced?

T – Task: what was the task they had to complete in that situation?

A – Action: did they clearly show the action they took to resolve the problem?

R – Result: how did they explain the result, and measure success?

With the right set of questions and the application of the STAR method, you can see if your candidates have good problem solving skills or not. However, this method is not 100% reliable as your candidates could be less than honest in their responses, which brings us to the other methods.

#2 – Job simulation exercises

Instead of asking candidates to think of past experiences, you can put them in a real-life situation to judge how they think and react in real time. And see for yourself how analytical, creative, and competent they are. The best way to do this is with a simulation exercise .

Note that these job simulation tasks only resemble what the candidate will be doing in their job but shouldn’t include real data or customers to protect your business.

One such example is our Homework assessments . Designed as an assessment tool for hiring managers, Homework assessments offer 500 pre-built tasks you can give to potential candidates before inviting them for an interview or extending an offer.

Candidates can do these tasks on their own and in their free time. In our library, you can choose from a variety of tasks where candidates can show off their analytical skills and proficiency in solving problems.

Once they’re done, you can review the tasks and create shared notes for your entire team to review. Just like that, you’re one step closer to making a more confident hiring decision, and your candidates can practice solving problems without causing risks for your ongoing work.

#3 – Assessment tools

Putting candidates in different situations is a solid way to find out more about their problem solving skills. However, another fantastic way to see how they solve problems is by using skills assessment tools .

Tools like Toggl Hire allow you to create pre-employment tests often used in the first step of the hiring process. That way, you can tell early on how good someone is at solving problems and whether they have the key skills to meet the requirements for the job .

In our problem-solving skills test, we test for four crucial skills:

• Problem solving
• Innovative thinking
• Logical reasoning
• Decision making

Problem solving assessment template

The assessment takes only 15 minutes , making it a great alternative to submitting a resume and cover letter. Applicants love Toggl Hire because they get feedback rapidly, and know within minutes of completing the test if they are a good fit for the role. [ Grab the template here ]

#4 – References and past performance

Reference checking is a simple but effective way to evaluate the skills of potential candidates. To understand if someone has the right problem-solving skills for the job, simply ring up their past employers and ask!

The more specific your questions, the better. Ask about objectives and goals that they completed that stand out during their time with the company. Moreover, you need to make sure that they have a pattern in their performance. In other words, were they consistent in finding new ways to solve problems and tackle complex issues?

A word of caution.

References are not always reliable. Past employers may refuse to comment on an employee’s performance, or they could be forbidden from doing so by their contracts. Sometimes, you may be unable to get ahold of the point of contact. Other times, their feedback can be overly positive.

This is why it’s important to consider other possible solutions for assessing problem solving skills in combination with reference checks.

#5 – Cultural fit

When you have all of this information in one place, it’s time to find the last piece of the puzzle. In other words, to see if the way a candidate solves problems aligns with your values and company culture.

For example, you may have a customer who has a problem with their account and wants a full subscription refund. One approach to problem-solving, in this case, would be to give the full refund because the customer is right – no matter what.

On the other hand, someone else might try and talk to the customer and get them to stay. You can come up with different problem solving skills examples to inquire about during the interview stage.

The candidate should be able not just to solve problems, but also do it in a way that matches your company culture .

Wrapping up

Employees with great problem-solving skills will always be in demand, no matter the profession or seniority level. However, testing for those skills can present a challenge for recruiters.

With the right tools, problem solving interview questions , and reference checks, you can determine if a candidate is a good problem solver or not.

If you need a bit more guidance on how to test for problem solving skills, try a ready-made Toggl Hire skills test to quickly screen candidates and determine who will continue to the job interview.

Juste loves investigating through writing. A copywriter by trade, she spent the last ten years in startups, telling stories and building marketing teams. She works at Toggl Hire and writes about how businesses can recruit really great people.

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These 29 Products Won't Fix *Everything*, But They Can Definitely Solve A Few Of Your Daily Dilemmas

We can't solve the problem of sweaty feet stinking up your work flats, but we *can* introduce you to washable shoe liners.

BuzzFeed Staff

1. A Tub Topper  because parents everywhere, bathtime is about to change forever. It attaches with suction cups to the lip of the tub and acts as a splash guard, toy tray, and a fun zone thanks to the flat surface, which allows for play.

Promising review: "Like you, when I first came across this, I was hesitant because of the price. It's a bit steep, I thought to myself. But then, after another night of bathtime with two towels on the ground to soak up the water my child had splashed all over, I took the plunge and bought it. And definitely worth it a million times over. My child LOVES the extra space for toys and I love the water staying in the tub. I definitely and highly suggest buying it. You won't be disappointed! Or your child!!" — Brianna

Get it from Amazon for $59.95  (available in four colors).

2. A portable dehumidifier if the humidity has followed you indoors and made the house feel like Shrek's swamp. This lightweight and compact machine removes up to nine ounces of water each day in rooms up to 280 square feet.

Promising review: "This little thing sucks some serious water out of the air. I have to empty it sometimes, as often as every other day. Before, I used to wake up drenched in sweat even when it wasn't particularly hot in my room, and now I can sleep through the night. It keeps the humidity down to a bearable level." — Chocolate Latte

Get it from Amazon for $39.99  (available in white and black).

3. A set of adjustable clip holders  for when you're wearing a racer-back top and need to hide your bra straps. These clips attach to both straps across your back, so from the front no one can see your bra straps.

Promising review: "My bra straps spent more time off my shoulders than on them. I have bras that fit perfectly, but the straps are too wide-set or something. I'm so glad I bought these little bra strap clip holders because they've solved the problem. I've used them for three days now, and my straps have not fallen off of my shoulders even once in that time. Amazing! I love them! I put a clip holder on my bra and then put the bra on like a T-shirt — over my head, put my arms in, then fasten it as usual in the back — pretty easy. The length of the clip holders is adjustable. I have fully extended them to fit across the back of my 38DD bras. At first, it felt a bit odd because it was different, but it didn't take long to adjust to the feel of it.  The strap clip holders do the job, and they are pretty cheap, so give them a try. " — Polly Esther

Get a set of three from Amazon for $6.97+ (available in nine styles and in a five-pack).

4. A WD-40 pen (A pen! Genius!) to enjoy the squeak-quieting, hinge-lubricating, rust-preventing powers that you know and love from traditional WD-40 but in an easy-to-maneuver precise pen tip.

Promising review: "I love WD-40 products and use them for everything. I spray on shovels to keep dirt or snow from sticking, spray around windows and thresholds to deter bugs, clean Sharpies off wood and walls, and, of course, stop squeaky doors. These small direct-point application pens are great. Keep one in the glove box, my kitchen 'junk' drawer, and the house toolbox." — BBP623

Get a three-pack from Amazon for $14.99 .

5. An ice cube tray  that'll make hollow cylindrical ice cubes — aka the perfect shape for your giant Stanleys and Hydro Flasks.

This tray is designed to make cubes that will fit in 30-oz. and 40-oz. tumblers.

Promising review: "I use these in my BruMate and Meoky cups, and they fit perfectly. I always struggle with getting my straw through the ice and in the middle so the lid will close. These ice cubes stay on the edge of the cup and allow plenty of room for the straw." — sarah schultz

Get it from Amazon for $16.99 (available in five colors).

6. A  standing weeder because the worst part of gardening is having to kneel for hours plucking weeds. My back hurts just thinking about it! Thankfully, this tool has three steel claws that grip weeds and roots so you can pull them out while standing.

Grampa's Gardenware Co. is an Oregon-based, family-owned small business.

Made with a bamboo handle and powder-coated steel, it uses a simple lever system to make weeding easy.

Promising review: "Oh my god, I friggin' love this tool. I bought this on a whim, given we bought our first house and know nothing about caring for a yard. Boy, has it come in handy. Our new house had a ton of weeds in the front yard, and this tool helped me get most of them out in no time. In fact, the process of yanking out the weeds was strangely satisfying! I don't think anyone can say that weeding is fun, but this tool made it as close to fun as you can get , especially when you see a long root along with the weed you pulled." — JG

Get it from Amazon for $39.99 .

7. A pre-swim hair cream  if you plan to spend the rest of summer in your pool but don't want your mane to look like a dry, tangled mess. This cream protects your tresses from chlorine and can help prevent blonde hair from turning green.

Promising review: "I am 70 years old and have been coloring my gray for some time now. Since going gray, my hair has been getting frizzy, so I have used a number of products to try to control that. Additionally, I started swimming laps again recently and tried to protect my hair and my color from the chlorine in the pool. I was wetting my hair and adding lots of coconut oil and castor oil to my hair under my swim cap. It was effective at protecting my color but I decided to look online to see what was out there for chlorine damage prevention and found this product. One reviewer said that it was like having a hair treatment while swimming, and I totally agree ! My hair looks like it did 15 years ago and has been so much more manageable even than it was before I started swimming ! I can't recommend this product enough!! Love it, love it, love it!!!" — Barb K.

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8. A bottle of professional-grade callus-removing gel for dissolving hard, dead skin in literal minutes. (Seriously, reviewers say you should only let it sit for two to three minutes!) Then, give it a good scrub with a foot file, and your heels will be baby-bottom smooth.

Promising review: "I didn’t even know relief like this existed before now. For me, the worst part about nearing 40 is absolutely the hardened heels. They are so uncomfortable...forget unsightly, I don’t even care about that. My heels weren’t cracked and ugly or anything...just hard and uncomfortable. I had tried everything to soften my heels and get some relief from the annoying feeling, but nothing had worked. Finally, I saw this in a BuzzFeed article about items you 'must try!' I was NOT disappointed. One bath later, and I’ve lost that quarter-inch thickness of just hard dead skin on each heel . As I was scraping, I could see the dead skin accumulating on the scrubber, and I was blown away. My feet feel amazing! I’ve been waiting for this for 10 years. I am so happy I gave this a try. " — Lacey C.

Get it from Amazon for $14.99 .

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Get it from Amazon for $22.31 (also available in a two-pack).

10. A cuticle oil that'll restore your shredded nails after a gel mani. A combination of sweet almond oil, vitamin E, and jojoba softens the cuticle and strengthens your claws, so you'll be proud to show them off.

Promising review: " This product is amazing. I've always had acrylic or dipped nails because my real nails have always been brittle and always break and peel. I decided to give my nails a break and wanted to try and grow them out. I can't even believe the outcome! They are stronger than ever and growing! I really wish I had taken a before pic to show the difference!" — JOE D.

Get it from Amazon for $9.90+  (available in three sizes).

11. A dishwasher-safe  wine-saving carafe  so you can enjoy a bottle for up to 7 days after uncorking.

This is designed for nonsparkling  wines.

Promising review: "I never know how much of a bottle I want; the nice part about this wine storage is that it’s easy, it’s beautiful, it’s clear, so you know how much is left, and it’s super easy to clean . As a busy mom, sometimes I want 1 glass, sometimes I want 1.5, LOL. This makes it both fun and easy to keep the wine fresh! " — Evan

Get it from Amazon for $49.97+ (available in four colors).

12. A pair of sockless shoe liners  because the return of the sun also means the return of stinky, sweaty feet. Bleh! Sometimes, you don't want or need a layer of socks, and that's where these washable and absorbent shoe liners come in handy!

The liners come with trimming guidelines so that you can cut the insert to your desired size.

Promising review: "I can't recommend these inserts enough! After a week of heavy use, they hardly smell. Pop them in the wash, and they are ready to go again! Super comfy and doesn't move around. So nice to have in shoes you don't feel like wearing socks with! Plus, so many fun patterns!" — Vicky L. Parr

Get it from Amazon for $9.99+ (available in two sizes [fits women's sizes 6–13] and five colors).

13. A pack of AirPod cleaners if the last time you offered your buddy an earbud to listen along with you, they actually recoiled in disgust when they saw how gunked up your AirPods were. Squish the flexible square into your AirPod speaker, peel it off, and gasp in horror at the ear goop that's been dulling the sound quality.

Promising review:  "I bought this after seeing it on some BuzzFeed list and thinking about how gross my AirPods probably were. When they came in the mail, I used them immediately. They got all the gunk out that was in the little holes. THEN my husband comes in and sees and wants to use them for his. I learned he has never even tried to clean his own AirPods (?!) DISGUSTING and amazing. It got everything out of his." — Amazon Customer

Get 24 squares from Amazon for  $15.99 .

14. A ceiling fan carbon filter  for grabbing dust, pollen, smoke, dander, and other allergens as the fan spins. It sticks to the fan blade and is unnoticeable — but you may notice the difference in the air!

Promising review:  "I wasn't sure what to expect when purchasing these, but now they are a staple in every room of our house. Within three days the air smelled more crisp and was easier to breathe in our home. So simple and effective!" — Haylee Marez

"We have these on every ceiling fan in our house and have noticed such a difference since installing them! There is less dust on our furniture, and the general air quality in our rooms has improved. There is no longer dust build-up on our fan blades. Super easy to install!" — Hannah McClam

Get a three-pack from Amazon for $19.99 .

15. A pair of compression gloves  to give your joints a comforting (and breathable!) bear hug throughout the day that may help relieve pain caused by arthritis, carpal tunnel, and tendonitis.

Read more about compression gloves and osteoarthritis at Mayo Clinic .

Promising review: "I’m 70 years old and have arthritis in my hands. I’ve used copper bracelets and other gloves for several years, and they are somewhat helpful, but these gloves seem to do a lot better. They have a tight fit and are very comfortable . They are very durable, as I wear them while working outside, hunting, fishing, or whatever. The other gloves I’ve had would have been torn and ripped up by now, but these gloves look like I just took them out of the box, and I’ve washed them twice ." — Keith Proffer

Get a pair from Amazon for $9.97  (available in four sizes).

16. A Swizzle Stick  — yep — an absorbent post-sex sponge that deals with the often ~un-cum-fortable~ problem of leaking fluids. Leave it in for a few seconds after you've done the deed, let it do its thang, toss it, and then enjoy the feeling of dry underwear as you drift off to sleep.

They're individually packaged, so you can easily toss some into your bag if you're spending the night with someone.

Promising review: "Do you love the feeling of your underwear getting damp hours after adult time? That surprise wetness just as you're about to step into a meeting where you'll be presenting in front of your boss as well add their boss? If so, this is not for you. For the rest of us, these are amazing. Just slip in one of these, let set while you check your phone, then remove and toss. The package says a few seconds, but my first time using it didn't work, so I do a full minute, and it works every time. No more wet spots to try to sleep in. No more wearing liners after fun time when you have to go to work. I will be a lifelong customer (well, sex life long anyway)." — Monica K. Jones

Get 25 wands from Amazon for $25.99 .

17. An anti-humidity spray so you can give humidity a metaphorical middle finger. This spray creates a waterproof coat around your hair that blocks out moisture (that eventually leads to frizziness). As if that wasn't already magical enough, this effect lasts up to 72 hours or through two to three shampoos!

Promising review: "I don't usually try all the latest hair things because my hair is very fine and it doesn't like product. But I received it as a sample, and I can't believe how nice it made my hair and how long it lasted. I have to wash every single day, or my hair would be limp and lifeless. You could tell if I didn't wash my hair for one day. This miracle stuff makes it so that I don't have to wash my hair for a good three days at least and it still looks fresh. It also lasts between washes, so I only have to use it every other wash or sometimes not for three or four. I can't live without this now that I found it. It took me ’til my 50s to find this amazing product. I sure coulda used this in my 20s! " — B.S.

Get it from Amazon for $28 .

18. A Bissell Little Green machine  because your living room looks like you're running a doggy daycare out of it. This portable upholstery and carpet cleaner cleans deeply, penetrating household fabrics and even car interiors to erase any sign of your pet's accidents.

Promising review: "Two months ago, we got a 6-month-old puppy who has needed some time to get adjusted. That included more than a few accidents in our living room and on his bed.  This machine has made cleaning up everything so much simpler, and I love that it's deep cleaning and has a nontoxic pet cleaner so that our not-so-little puppy isn't harmed through exposure or smells.  Also helpful since my teenage sons like to camp out on the couch with their friends on long weekends and our couch gets that fresh, clean smell in an hour ." — Kindle Customer

Get it from Amazon for $123.59 .

19. A dirty dishwasher indicator  if you find yourself thinking, "What's it gonna be today?" when you open your dishwasher. If your household doesn't consistently flip the clean/dirty dishwasher magnets, try this instead! It sits inside your dishwasher, so you know if dishes are clean or dirty depending on whether the container has water in it.

Promising review: "I have been looking for a dishwasher done indicator to use on a stainless steel front (no magnets). This is the BOMB. NO moving parts. No flimsy clips. No tape, glue, or magnets. Simply slip it over the edge of the bottom basket, and you are good. The sturdy clip does not flex, so there is no wear and tear. The action of the washer fills up the tube. DONE. The first time you open the door after washing, tip out the tube, and you are ready again. Hooray...something that works." — MRMACHINE of Raleigh

Get it from Amazon for $12.99 .

20. An onion holder  for a more secure grip and more evenly sized slices of onions, tomatoes, lemons, eggs, potatoes, and fruits. You can even use it as a meat tenderizer!

Promising review: "I’ve used this on different fruits and veggies and love it! I have a mandolin slicer and a food processor that slices, but it is easier just to use this tool . Nice and even slices of tomatoes and onions every time !" — Bekkster

Get it from Amazon for $9.98 .

21. A tub of brightening, firming, and rejuvenating eye cream  to help you look vibrant and well-rested...even if you haven't had a good night of sleep in...years.

Promising review:  "I have been using this daily for about eight months now. I am 60 years old. It reduced the puffiness and bags under my eyes. I am Sicilian and have dark circles. It has brightened up my eye area. I am very surprised as I have paid much more for eye creams that have done so much less. I recently had pre-cancerous cells removed at the bridge of my nose. After healing, I was left with a dark scar. The dermatologist told me that it would heal over time. Since I began to apply this eye cream, the mark has almost disappeared entirely. I shop constantly from Amazon. This is the first time that I have taken the time to write a review. That's how impressed I am with this product. If you decide to purchase this, you won't be sorry." — Lynda M.

22. A mold and mildew remover that you can set and forget. Come back in a few hours and you'll find grout that looks like new. The higher humidity in summer creates a perfect breeding ground for mold and mildew (yuck), so no, you're not imagining it if it feels like your shower gets dirtier faster in the summer.

Promising review: "You guys. I’m embarrassed to even show you this. The grout around our tub was DISGUSTING. It was never caulked right, and it got gross very quickly. I would scrub. The cleaning lady would scrub. It would get worse. Well, I came across this in a BuzzFeed list, and this stuff made me curious. I don’t know why it doesn’t have 10,000 good reviews. Seriously. All I did was squeeze it on and walk away. I let it sit overnight. Check this out. Buy it. Like today." — KarynB

23. A set of refrigerator drip catchers  so there isn't always  a puddle in the water tray...and the floor in front of your fridge. They sit securely in the tray thanks to their magnetic design.

Promising review: "This pad fits perfectly in our Samsung four-door in-door ice/water dispenser. Catches the occasional drips and matches the color of the dispenser perfectly. The four-pack lets you wash one and place another one into service immediately." — Amazon Customer

Get a two-pack for $12.93+ (available in six colors and packs of four).

24. A plant-based  cooking oil solidifier  (you might remember it from Shark Tank !) because it makes getting rid of leftover grease easier than whatever method you're using right now. Simply sprinkle the powder in your remaining oil while it's still hot, let it cool, and then scoop it into the trash.

FryAway is a woman-owned small business started by Laura Lady, who loves both cooking and being kind to the planet. They donate 1% of revenue to nonprofits focused on water conservation.

Promising review: "Honestly, I didn’t know if this would work; waiting for it to cool down made me nervous, but once it was at room temperature, it was solid. It popped out of the fryer so nicely. Worth every penny." — Emma

25. A facial hair trimmer  if you're tired of plucking your unibrow or mustache and would rather reach for an electric option that's painless and fast. 

Promising review: "I am beside myself with this purchase!! I bought it hoping it would at least somewhat work, as so many don't. This is absolutely perfection! It works well. It's quiet, small, easy to take with you if you so desire, and most importantly...IT WORKS!!! I'm a soon-to-be 65-year-old woman who has hair where I never did before, most annoying. This gets rid of it. I used it again a couple days later, and what I am finding is that I need to use it less and less . Really cool!" — Sandy E'Bell

Get it from Amazon for $14.99+ (available in four colors).

26. An effective  gnat trap  for discreetly nabbing the flying pests who are currently invading your kitchen.

This indoor trap uses a UV LED to attract bugs and offers 400 square feet of protection.

Promising review: "This product actually works!!!!!!!!! Most times, things say they do something, and while they do, they are half as good as advertised. Well, this works wonders. I have been using it for about a month now, and boy, does it catch a lot of flying insects I didn't even know were in my house. 10 stars 🌟" — E.Lopez

Get it from Amazon for $13.99 .

27. A Le Creuset magnetic trivet  to save the day when you're dangerously juggling hot plates. This GENIUS invention allows you to simply hover a hot pot over the trivet and — BAM! — the trivet will stick to the bottom, and you can place the pot on any nearby, stable surface. Gone are the days of frantically shouting, "Can someone help me in here?!" when your hands are full.

Promising review: "The wood is really super nice, smooth, and clean. It sticks great to the pan, and the silicone rings add great shock absorption, so it doesn't make a lot of noise when I send down my heavy-ass 13-some-inch skillet! It cleans off easily; I've only used it a handful of times, but it still looks brand new! A little pricey, but it's a premium kitchen thing. I recommend don't settle for something cheaper." — K. Lujan

Get it from Amazon for   $49.95 .

28. A Scumbug that'll slurp up all the oils, sunscreen, and yuckies that are chilling in your pool. Just wring it out when it gets discolored, give it a rinse, and pop it back in the pool.

Promising review: "Scummy water bugging you? I just got this gem of a product last night. I popped it into my hot tub, and from the picture I attached, you can see that in just about 12 hours, this little Scumbug ate up all the oil and filth in the hot tub.  The water not only looks better but smells better, too! Highly recommended!" — Mickey D.

The reviews for this post have been edited for length and clarity.

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Master of Business Administration (MBA)

The Reinhardt MBA program develops in each graduate the skills necessary to analyze and interpret complex business situations, to seek and employ innovative methods for solving business problems, and to lead diverse groups of individuals effectively and ethically .  Furthermore, the Reinhardt MBA teaches students to recognize strategic and   operational advantages and to use analytical and critical thinking skills necessary for effective   strategic and tactical decision-making. Reinhardt MBA students learn to utilize interpersonal skills to foster team consensus ,  leadership, business ethics,   and individual as well as social responsibility.

Program Coordinator

Tony   Daniel,   Ph.D.,   SHRM-SCP  Professor of Business 770-720-5638 [email protected]

Accreditation

Reinhardt University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate, baccalaureate, and masters. Questions about the accreditation of Reinhardt University may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling(404) 679-4500, or by using information available on SACSCOC’s website ( www.sacscoc.org).

Reinhardt University's overall educational program emphasizes the study of liberal arts, sciences and professional studies within the University's historic commitment to the United Methodist faith and tradition. The University affirms that learning is best facilitated through a partnership between faculty members and students where the integration of faith and   learning   is   essential.   The   University   is   committed to students who desire a small, caring community dedicated to personalized attention.

The MBA program shares the same commitments of the University's overall mission, but with a focus on the graduate student community. The MBA program challenges students academically and “puts them in the chair” of the decision maker in actual business situations. This is done by personal interaction and case   study   assignments with   other   students   and   with   a unique faculty that is academically qualified and seasoned with of business experience.

MBA   Student   Learning Outcomes

MBA students demonstrate the following qualities, abilities, and skills upon completion of the program:

M1 Critical Thinking, Analytical and Problem- Solving Skills -  analyze business situations using information and logic to make recommendations for problem solving and decision making.

M2 Interpersonal, Teamwork, Leadership, and Communications Skills -  use team building and collaborative behaviors in the accomplishment of group tasks and will communicate effectively the problem alternatives considered, a recommended solution, and an implementation strategy in oral, written and electronic form.

M3 Ethical Issues and Responsibilities -  recognize and analyze ethical dilemmas and propose resolutions for practical business solutions.

M4 Business Skills and Knowledge -  apply best practices, established theories, and managerial skills to business situations and problems.

M5 Awareness of Global and Multicultural Issues -  demonstrate awareness of, and analyze, global and multicultural issues as they relate to  business.

M6 Knowledge of Research Methodologies  - derive business decision-making applications based upon sound research practices and procedures.

Admission  Requirements

All admission documents should be sent to the following address:

Office of Admissions  Reinhardt University  7300 Reinhardt Circle Waleska, GA 30183 PHONE: 770-720-5526 e-mail:   [email protected]

General admission to Reinhardt University graduate studies:

• The Graduate Admission Application form—complete and submit the Online Application for Admission
• Submit official transcripts from all institutions attended; proof of a baccalaureate degree from a regionally accredited institution should be on one transcript. If a transcript includes any graduate classes, the applicant should have left the graduate program in good standing.

Official transcripts must be mailed from the granting institution, or delivered in   a   sealed envelope from   the institution, or sent via a professional electronic transcript sending service.

Additional admission requirements for the Reinhardt MBA:

• A professional résumé.
• A 300-word essay on how an online MBA fits with the applicant’s career goals
• Three letters of reference addressing the applicant’s ability to carry out graduate course work, with one letter addressing the applicant’s two (2) years of full-time, post- baccalaureate career experience.

And, either

A Bachelor’s Degree in Business from a regionally accredited university with a minimum 2.75 GPA (alternate discretion criteria: a greater than 3.0 GPA in the last 60 credits)

• An online interview with the MBA Program Coordinator or his/her designee may be required.

Note:  If the applicant’s undergraduate degree is not in Business, then, the candidate must have a Bachelor's Degree from a regionally accredited university with at least a 2.75 GPA.

Admission for Current Reinhardt  University Undergraduate Students

Applicants   who   complete   an   a   bachelor’s   degree   at Reinhardt University with a 3.0 GPA or higher-

• Submit the graduate school application
• Students in this category can automatically be accepted without references, interviews, and/or essays by the admissions department

Applicants   who   complete   a   bachelor’s   degree   at   Reinhardt University with less than a 3.0 GPA-

• Submit graduate application
• Students in this category can be accepted without references, interviews, and/or essays but must be approved by the program coordinator
• Other documents may be required at the discretion of the program coordinator

Transfer  Credit

No transfer courses are accepted for credit.

Credit   hour   policy  (Online)

Over seven (7) weeks, students will spend a variable number of minutes per week in online lectures, class discussions, and in preparation of class projects and research papers. Instructional time includes a 3-hour final exam. Out-of-class work includes homework and preparation for exams and quizzes and is a variable number of minutes per week (6750 minutes for the semester).

Graduate Students are expected to participate each week in required assignments as scheduled by the instructor. This may require collaboration among classmates and outside research .

Academic Performance

MBA students are expected to earn grades of “A” or “B” in their course work. Only one (1) course grade of   “C”   may   be   included   in   the   computation   for   degree completion.   A   second   course grade   of   “C”   will   result in   Academic   Probation. The   course   must   be retaken to count toward degree completion.   A third course   grade   of   “C”   or   a   first   course   grade   of “F” will result in Academic Dismissal.

A student may appeal a dismissal by submitting a letter to the vice President for Academic Affairs describing the condition and identifying the reasons for seeking a positive decision of the appeal.

See also Grade Appeals  and Enrollment Related Appeals  under Appeals and Petitions .

Graduation Requirements:

• A cumulative GPA of at least 3.0, and
• No more than (1) one “C” in the program, counted toward degree completion, regardless of the GPA.
• A maximum of 5 years for completion

See Academic Performance and Degree Completion Requirements .

Degrees and Certificates

Master of Business Administration (MBA), Master of Business Administration (MBA)