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Business Support Manager Resume With Samples & Examples

• Resume Format
• May 30, 2024
• Administrative

Business Support Manager Resume : As a Business Support Manager, your resume plays a crucial role in showcasing your skills and experience to potential employers. A well-crafted resume can help you stand out from the competition and land your dream job. In this blog post, we will provide you with a comprehensive guide on how to create a compelling Business Support Manager resume, including sample sections for Objective, Summary, Education, Skills, Experience, Certification, Awards, and Achievements. We will also include a free template to help you get started on building your own professional resume. Whether you are a seasoned professional or just starting out in your career, this guide will help you create a resume that highlights your strengths and accomplishments in the field of business support management.

A resume is a crucial tool in the job search process, and as a Business Support Manager, it is important to have a resume that effectively communicates your skills and experience to potential employers. In this blog post, we will provide you with a detailed guide on how to create a standout Business Support Manager resume. We will cover key sections such as Objective, Summary, Education, Skills, Experience, Certification, Awards, and Achievements, and provide examples and tips on how to effectively showcase your qualifications. Additionally, we will offer a free template to help you get started on crafting your own professional resume. With the right resume, you can increase your chances of landing your desired job in the competitive field of business support management.

A well-crafted resume is essential for any Business Support Manager looking to advance their career. Your resume should effectively highlight your skills, experience, and achievements in order to stand out to potential employers. In this blog post, we will provide you with a comprehensive guide on how to create a compelling Business Support Manager resume. We will cover key sections such as Objective, Summary, Education, Skills, Experience, Certification, Awards, and Achievements, and offer examples and tips on how to tailor each section to showcase your unique qualifications. Additionally, we will provide a free template to help you get started on building your own professional resume. With a strong resume, you can increase your chances of securing interviews and landing your desired job in the competitive field of business support management.

Business Support Manager Resume Sample

John Stewart Business Support Manager Phone:(619) 555-5678 Email: [email protected] Address: 3434 Birch Drive, Hilltop, CA 45678

Experienced Business Support Manager with over 8 years of experience in managing administrative functions, overseeing office operations, and providing executive support. Skilled in streamlining processes, improving efficiency, and implementing cost-saving measures. Proficient in Microsoft Office Suite and project management tools. Led a team of 10 administrative staff at ABC Company, resulting in a 20% increase in productivity.

Business Support Manager XYZ Company, New York, NY January 2018 – Present

– Manage a team of 10 support staff members to provide administrative and operational support to the sales and marketing departments – Develop and implement processes to streamline workflow and increase efficiency within the support team – Collaborate with cross-functional teams to ensure seamless communication and coordination of projects – Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement – Oversee budgeting and resource allocation for the support team to meet departmental goals and objectives – Serve as a point of contact for escalated customer inquiries and complaints, resolving issues in a timely and professional manner – Implement training programs to enhance the skills and knowledge of support staff members, resulting in improved customer satisfaction ratings – Analyze data and metrics to identify trends and opportunities for process improvement within the support team.

Bachelor of Business Administration in Management University of Texas at Austin, Austin, TX Graduated May 2012

Relevant Coursework: – Strategic Management – Organizational Behavior – Business Ethics – Marketing Management – Financial Accounting

Certifications: – Certified Business Support Manager (CBM) – 2015 – Project Management Professional (PMP) – 2017

– Strong leadership and management skills – Excellent communication and interpersonal abilities – Proficient in Microsoft Office Suite – Experience in budget management and financial analysis – Skilled in project management and strategic planning – Ability to prioritize tasks and meet deadlines – Knowledge of business operations and process improvement – Strong problem-solving and decision-making skills – Experience in team building and employee development – Ability to adapt to changing environments and work under pressure

Certifications

– Certified Business Support Manager (CBSM) – Institute of Business Support Professionals, 2018 – Project Management Professional (PMP) – Project Management Institute, 2017 – Lean Six Sigma Green Belt – International Association for Six Sigma Certification, 2016 – Certified Customer Service Professional (CCSP) – Customer Service Institute of America, 2015

Awards & Achievements

– Received Employee of the Month award for outstanding performance and dedication to the team (Company Name, Month Year) – Achieved a 98% customer satisfaction rating for the year, exceeding departmental goals (Company Name, Year) – Implemented a new project management system that resulted in a 20% increase in efficiency and productivity (Company Name, Year) – Recognized as a top performer in the annual performance review, receiving a bonus for exceeding performance expectations (Company Name, Year) – Successfully led a team of 10 employees to achieve a 15% increase in sales revenue for the quarter (Company Name, Year)

Robert Lee – Analyst – WXY Company – (555) 666-7777 – [email protected]

Business Support Manager Resume Objective – Examples

1. To leverage my extensive experience in business support operations to effectively manage and streamline processes, improve efficiency, and drive overall business success. 2. Seeking a Business Support Manager position where I can utilize my strong leadership skills to lead a team in providing exceptional support to internal and external stakeholders. 3. To apply my expertise in project management, budgeting, and strategic planning to effectively support business operations and contribute to achieving organizational goals. 4. Seeking a challenging role as a Business Support Manager where I can utilize my analytical skills and attention to detail to identify opportunities for process improvement and drive operational excellence. 5. To secure a position as a Business Support Manager where I can leverage my strong communication and interpersonal skills to build strong relationships with key stakeholders and ensure the smooth operation of business processes.

Business Support Manager Resume Description Examples

1. Managed a team of business support specialists to provide administrative and operational support to the sales and marketing departments. 2. Oversaw the implementation of new processes and procedures to streamline workflow and improve efficiency within the business support team. 3. Collaborated with cross-functional teams to identify and address operational challenges and develop solutions to improve overall business performance. 4. Conducted regular performance evaluations and provided coaching and feedback to team members to enhance their skills and productivity. 5. Developed and maintained relationships with key stakeholders to ensure effective communication and alignment of business support initiatives with organizational goals.

Action Verbs to Use in Business Support Manager Resume

1. Managed: Oversaw daily operations and team performance to ensure efficiency and productivity. 2. Implemented: Introduced new processes or systems to improve business support functions. 3. Coordinated: Organized and facilitated communication and collaboration between different departments or teams. 4. Analyzed: Reviewed data and metrics to identify areas for improvement and make strategic decisions. 5. Trained: Provided guidance and instruction to team members to enhance their skills and knowledge. 6. Resolved: Addressed and resolved issues or conflicts to maintain a positive working environment. 7. Developed: Created and implemented strategies for business support growth and success. 8. Monitored: Kept track of key performance indicators and progress towards goals to make informed decisions.

Mistakes to Avoid in Business Support Manager Resume

1. Failing to highlight relevant experience: Make sure to include specific examples of your experience in business support roles, such as managing a team, implementing new processes, or improving efficiency.

2. Using generic language: Avoid using generic phrases like “responsible for” or “managed team.” Instead, use specific language to describe your accomplishments and responsibilities.

3. Neglecting to showcase your skills: Be sure to highlight your skills in areas such as project management, problem-solving, communication, and leadership.

4. Including irrelevant information: Keep your resume focused on your relevant experience and skills for the business support manager role. Avoid including unrelated information that does not demonstrate your qualifications for the position.

5. Failing to tailor your resume to the job: Customize your resume for each job application by highlighting the skills and experience that are most relevant to the specific role you are applying for.

6. Not including measurable achievements: Use quantifiable metrics to demonstrate your accomplishments, such as increasing efficiency by a certain percentage or reducing costs by a specific amount.

7. Neglecting to proofread: Make sure to thoroughly proofread your resume for spelling and grammar errors, as well as consistency in formatting and style. A well-written and error-free resume will make a positive impression on potential employers.

FAQs – Business Support Manager Resume

What experience do you have in managing a team of support staff.

I have several years of experience managing a team of support staff in various roles. In my previous position as a customer service manager, I was responsible for overseeing a team of 15 support staff members. I provided training, guidance, and support to ensure that team members were equipped to handle customer inquiries and resolve issues effectively. I also implemented performance metrics and conducted regular evaluations to track team performance and identify areas for improvement. My experience in managing a team of support staff has equipped me with the skills necessary to lead and motivate a team to deliver exceptional customer service.

How do you prioritize and delegate tasks to ensure efficient support services?

Prioritizing and delegating tasks is essential for ensuring efficient support services. To prioritize tasks, I assess the urgency and importance of each task, considering deadlines and impact on overall operations. I also consider the skills and availability of team members when delegating tasks, assigning responsibilities based on individual strengths and workload. Communication is key in this process, as I clearly communicate expectations, deadlines, and provide necessary resources to support team members in completing their tasks. Regular check-ins and feedback help ensure that tasks are being completed efficiently and effectively. By effectively prioritizing and delegating tasks, I am able to streamline processes, maximize productivity, and provide timely support services to meet the needs of our organization.

Can you provide examples of successful strategies you have implemented to improve customer satisfaction and retention?

One successful strategy we have implemented to improve customer satisfaction and retention is implementing a customer feedback program. By actively seeking feedback from our customers, we are able to identify areas for improvement and address any issues they may have. This not only shows our customers that their opinions are valued, but it also allows us to make necessary changes to better meet their needs.

Another successful strategy we have implemented is focusing on providing exceptional customer service. We have trained our staff to go above and beyond to ensure that every customer interaction is positive and memorable. By providing personalized and attentive service, we have been able to build strong relationships with our customers and increase their loyalty to our brand.

Additionally, we have implemented a loyalty program to reward our repeat customers and encourage them to continue doing business with us. By offering incentives such as discounts, exclusive offers, and special promotions, we have been able to increase customer retention and keep our customers coming back for more.

Overall, by consistently seeking feedback, providing exceptional customer service, and offering incentives for loyalty, we have been able to successfully improve customer satisfaction and retention.

How do you handle challenging situations or difficult customers in a support role?

In a support role, I handle challenging situations or difficult customers by remaining calm, listening actively to their concerns, and empathizing with their frustrations. I strive to understand the root cause of their issue and work towards finding a solution that meets their needs. I also maintain a positive attitude and professional demeanor, even in the face of hostility or aggression. By staying patient, respectful, and proactive in addressing their concerns, I aim to de-escalate the situation and ensure a positive outcome for the customer.

What technical skills do you possess that are relevant to managing a business support team?

I possess a strong background in project management, which allows me to effectively plan and coordinate the activities of a business support team. Additionally, I have experience with data analysis and reporting, which enables me to track team performance and identify areas for improvement. I am also proficient in various software programs, such as Microsoft Office and CRM systems, which are essential for managing team workflows and communication. Overall, my technical skills provide me with the tools necessary to effectively lead and support a business support team in achieving their goals.

In conclusion, a well-crafted Business Support Manager resume is essential for showcasing your qualifications and experience in the field. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively highlight your expertise and stand out to potential employers. Utilizing our free template can help you create a professional and polished resume that will impress hiring managers and land you the job of your dreams.

Related Administrative Role Resumes:

Resume Tips

Choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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Business Support Manager Resume Samples

The role of a Business Support Manager is to undertake a variety of office and other odd jobs as needed by the business. A well-drafted Business Support Manager Resume describes the following core duties and tasks – greeting clients and asking their needs and requirements, typing reports, updating database, taking minutes at meetings; creating database process; preparing reports for submission, performing audits and recommending solutions; providing technical support , administering sales orders, and ensuring compliance to all deadlines and managing multiple projects.

The summary of skills that can highlight a resume includes – a profound knowledge of telecommunication products; the ability to complete work on time, familiarity with investment management, sound skills to coordinate with various technical teams ; and knowledge of office operations. The strongest resume embraces a degree and training in word processing, bookkeeping, and management.

• Resume Samples
• Administrative
• Business Support Manager

Business Support Manager Resume

Summary : Business Support Manager with strong business acumen developed through functional rotations in different corporate roles within publicly and privately held companies representing rapid-growth, start-up, and turnaround environments.

Skills : Proficient in Microsoft Word, Excel, PowerPoint, Supervising Skills.

Description :

• Developed and implemented business strategies and processed for execution at the store level.
• Developed the Holiday Merchandise Execution Validation Process which provided concise direction for the setup of critical holiday merchandising and operational elements.
• Allowed business unit leadership teams to execute mid-course corrections or catalog learning's for next year.
• Participated in cross-functional teams supporting the launch of multiple strategic marketing, merchandising, and operational initiatives.
• Created an abridged version of the massive monthly merchandising and promotional direction to facilitate review of store execution by field leadership teams.
• Developed succinct business unit reporting of all holiday at-risk/seasonal merchandise sales.
• Defined a process for store management to analyze incremental merchandise needs to comply with inventory and finance teams' methodology for supporting individual business units.

Summary : Seeking a challenging and rewarding position in a professional and fast-paced environment. To develop essential business information and provide counsel to management for all business analysis, product costing, and return on investment activities.

Skills : Project Management, Change Management, Assessments, Talent Management.

• Responsible for partnering with businesses in relation to client pricing and profitability metrics and reporting, from acquisition through the client life cycle.
• Consulted clients about campaign requirements and objectives.
• Acted as the content and technical subject matter expert for key project initiatives.
• Identified and socialized process enhancements, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress.
• Prepared strategic analysis of potential business and/or operational opportunities in relation to new business, transition of care, using customized solutions.
• Conducted needs assessments and identification to ensure the program teams and other external stakeholders receive information in a timely manner.
• Led operations staff with consulting and analysis services to support initiatives intended to achieve a breakthrough or incremental process improvement.

Objective : To obtain the position of Business Support Manager. To utilize knowledge and experience to improve the quality of services while maintaining assurance of compliance and regulatory requirements.

Skills : Microsoft Suite, ERP, Computer Literate, Account Management, Retention, Team Leadership.

• Provided a point of contact for business users into IT and acts as a conduit, and managed business expectations.
• Conducted interviews and performs analysis in order to create Business Cases/requirements for projects.
• Conducted preliminary investigation for all project requests.
• Reviewed requirements, specifications, test, support, and training plans to ensure they are in line with business objectives on projects.
• Participated in root cause analysis in order to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.
• Facilitated removing barriers that hinder the team's productivity.
• Responsible for consolidation, reporting, and analysis of all financial results of the engine business.

Summary : Business Support Manager with diverse technical, administrative, and management experience provided on a variety of Department of Defense projects supporting and coordinating business support activities.

Skills : Project Coordination, Program Management, Event Operations.

• Responsible for the implementation and oversight of the activities identified in the project Configuration Management Plan (CMP).
• Provided leadership and training with respect to Service and Change Management Processes and SCSM tool.
• Evaluated propose changes for compatibility, omissions, and other discrepancies and initiate corrective action(s).
• Administered and lead the Configuration Control Boards (CCB).
• Administered configuration audits document results and assured closure of discrepancies.
• Compiled, wrote, and estimated configuration management activities in response to Request for Proposals (RFQ).
• Developed a model to analyze the potential fte impacts within thousands of client migrations,.

Summary : Seeking the position of Business Support Manager. Expertise with management systems development, exploration activities, development projects, and production operations.

Skills : Excel, Access, SQL, PowerPoint, Management.

• Responsible for executing the development of automation routines, reporting, and analytics for QBE quality assurance.
• Effectively delegated and distributed work to team members.
• Developed and defined consistent and effective processes and implement industry best practices to ensure accuracy, efficiency and transparency in reporting dashboards.
• Improved processes and procedures within the team to increase the level and quality of service provided to internal and external customers.
• Developed and maintained strong relationships across business units and with external partners, ensuring the highest level of customer and client satisfaction.
• Effectively communicated with clients in regards to issues and procedures.
• Provided leadership and coaching to a team of developers, reporting analysts and batching technicians.

Headline : Diligent and driven Business Support Manager who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management, and organizational skills.

Skills : Microsoft Office, Customer Service, Hospitality, Marketing And Promotions.

• Created and maintained Monthly Business Review for Executive Level audience.
• Responsible for the development of, internal audit testing, and reporting of controls to ensure regulatory and enterprise requirements.
• Provided feedback on identified findings that are critical or process in nature and works with LOBs.
• Provided analytical support in executing internal control discipline and operational excellence.
• Gathered and organized data in order to monitor and test the effectiveness of key controls.
• Prepared documentation for tracking, monitoring, and escalation of risk-related issues to management.
• Developed procedures, processes and routines, and ensures compliance.

Objective : Under the direction of the Cash Services Support AVP, the responsibility for providing leadership and assistance in administering and managing critical functions and activities throughout the department and will serve on Bank and System workgroups.

Skills : Communication SKills, Customer Relations, CRM Software Management.

• Created a Sales planner and report to collect vital information regarding sales gained and lost which lead to showing the loss of over $1 Million monthly.
• Worked with a team of 10 admins to help support over 300 employees across multiple organizations.
• Updated user profiles to manage permissions; mass data loads and data analysis.
• Modified Salesforce objects to better meet the needs of the company.
• Created custom reports and report types.
• Edited, created, and documented workflows, approval processes, and more.
• Applied to create sales and accounting team, fixed-asset and work-in-progress accounting procedures.

Objective : To build and manage trusted relationships with key client representatives to identify and prioritize opportunities that effectively enable business objectives through technology solutions.

Skills : Customer Relations, Customer Service, Management Skills.

• Responsible for sourcing all floral categories of over $200M annually.
• Partnered with key suppliers to deliver a high-quality products for corporate stores and independent retailers.
• Developed category strategies and seasonal action plan with strategies and tactics for assortment, placement, pricing, and promotion, to achieve sales and profitability targets.
• Analyzed category financials and conducted category reviews to make decisions regarding assortment to maximize assortment mix, sales, and profits.
• Coordinated special corporate floral projects, including Floral ETN Transition.
• Provided system and workflow improvements for the floral pre-book and purchase order processes. 
• Performed budgetary analysis, reports or special project work as requested by business partners and senior management.

Summary : Dynamic and results-driven professional with multiple years of experience providing executive-level support and office management, achieving goals associated with administrative and organizational initiatives.

Skills : Microsoft Outlook, Electronic Questionnaire Processing System, Joint Personnel Adjudication System.

• Analyzed, organized, and directed office operations and procedures for a busy Sales/Business Development department at a healthcare technology firm.
• Managed and provided support services to department leaders in the functional areas of project management, process flows, policies & procedures, vendor and program management.
• Managed calendars of Senior Vice President of Sales and Business Development Directors.
• Organized, prioritized, and managed workflow, scheduled, and coverage of administrative support staff to ensure optimum efficiency for the department.
• Assisted with department human resource functions by scheduling and conducting interviews, manage personnel files.
• Planned and managed logistics for events, training workshops, onsite/offsite client meetings by selecting venues, coordinating catering, and managing budget/expenses.
• Acted as department liaison for key initiatives within the Sales/Business Development department.

Headline : To obtain the position of Business Support Manager, responsible for providing analysis and interpretation of the financial condition of the Division or development of product price strategy.

Skills : Communication, Patience, Problem Solving, Diplomacy.

• Worked with management and team members to proactively identify, manage, and escalate risks which may impact the business.
• Monitored interactions to ensure that team members are giving accurate information and following approved practices.
• Coached and developed a positive and productive work environment and builds relationships with business partners.
• Utilized reporting for business metrics to guide team member coaching and performance management.
• Resolved routine and some escalated problems and exercises judgment in making override decisions or recommends action to top-level management for decisions outside the authority level.
• Ensured capabilities and knowledge of team members keep pace with customer expectations.
• Assisted and made employment decisions and sets performance standards.

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Manager, Business Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the manager, business support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Assists in enforcing, documenting and establishing adequate controls for all revenues and expenses and protection of assets
• Assists in the analysis of financial and management reports
• Assists in the management of internal and external audits when they occur
• Works with Head of Departments to perform ad-hoc cost benefit analysis on various projects
• Assists with the management of work flows of the finance department
• Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance
• Assists in the review of operating equipment stores to avoid unnecessary/excessive purchases and to eliminate (or at least be aware) of obsolete slow moving items
• Initiate and/or lead projects that have a high level of complexity and visibility
• Coordinate preparation of departments annual operating plan, working with a matrix team of cross-departmental representatives
• Coordinate information gathering and reporting on department strategic initiatives and projects, including, but not limited to
• Lead and model the correct behavior to ensure the overall professional manner in which customer inquiries are handled. Meet and exceed all of the evaluative and diagnostic measurements including Quality and Customer Satisfaction goals. Foster an environment where the CSR's are the most important employees
• Achieve and maintain a high level of knowledge of the competitive marketplace, and the changing wireless environment. Protect market share and achieve customer retention goals. Identify technology improvements for productivity/service improvements. Resolve operational and interdepartmental problems quickly
• Advocate Customer, Employee and Owner (CEO) philosophy with their Teams. Give timely, accurate and effective employee information and feedback
• Meet goals and performance standards of 6-8 direct reports including Coaches. Ensure adherence to business process and procedures. Ensure Teams adherence to credits and adjustment guidelines. Ensure effective ongoing formal and informal recognition and reward programs that are team and individual driven. Achieve Teams productivity targets
• Supervises Medical Assistants and Billers, which includes assisting with hiring, work assessments, and training on compliance/billing issues/updates. Maintains personnel records for assigned staff
• Analyzes, researches and develops systems and procedures for record keeping, retrieval and reporting. Prepares complex activity reports for guidance of management
• Work directly with the Region Manager to develop, communicate and implement strategic initiatives
• Provide Regional leadership management and administration support on topics including but not limited to
• Performs all other duties that may be assigned in the best interest of RIC
• Manages the credentialing and re-credentialing of staff at all sites
• Competent in managing staffing changes and setting performance expectations
• Demonstrated knowledge of financial statements, financial principles, and the ability to convert them to use in the hotel industry
• Demonstrated financial and business analysis skills, and demonstrated ability to analyze operating, forecast, and budget information. Demonstrated ability to use the results of analysis to make effective strategic decisions
• Proficient with Microsoft Office Suite (Excel, Work, PowerPoint), Outlook, Internet Explorer, Access, Adobe PRO along with a strong working knowledge of the data network systems employed in the investment industry, including Host on Demand, Dataphile, Webpost, AS400 and OAM
• Highly developed attention to detail, especially written material that is distributed to the retail branch network
• Strong communication skills with sound interpersonal skills and a demonstrated ability to resolve escalated issues effectively to reduce business impact
• Strong knowledge of ADP, Webpost, Plan
• Deep knowledge of operational processes used in support of Wealth Management’s businesses
• Strong influencer to manage stakeholder buy-in and ensure major change initiatives are managed on time, on schedule, on or below budget
• Excellent written, verbal and presentation skills
• Ability to manage multiple change initiatives, often with conflicting and/or changing priorities, and delivering results with a sense of urgency

15 Manager, Business Support resume templates

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• Developing and maintaining a deep and commercial view of the market
• Management of the vocational and applied Professional Development portfolio
• Developing Professional Development propositions to support the vocational and applied offering
• Core Competencies*
• Role Qualifications

Retail Hardlines Sales Support Business Manager Resume Examples & Samples

• Bachelor’s Degree plus 4-6 years of experience in a related field
• Knowledge about firearms operations, the ATF governing body and compliance regulations is required
• Must have working knowledge of the ATF and federal requirements to legally sell firearms
• Working knowledge of state and local requirements to sell firearms in multiple states and jurisdictions is beneficial
• Leadership strength, strong communication skills and knowledge of process development
• Must have the ability to think strategically, align the functional area with the vision of the organization and develop strong partnerships in a collaborative environment
• History of managing firearm sales, operations and compliance is preferred
• Ability to develop strong cross functional partnerships
• Flexible and able to adapt to change in a fast paced work environment

Consulting Group Services Business Support Manager Resume Examples & Samples

• Effectively manage pipeline and implementation of all mandatory and tactical discretionary projects and business initiatives for CGWAS
• Perform in depth analysis on current and future regulatory matters pertaining to CGWAS
• Coordinate the implementation and execution of broader Morgan Stanley Firmwide initiatives across Consulting Group
• Identify, diagnose, and analyze opportunities on process reengineering for support function across CGWAS
• Assist in management and execution of key strategic business initiatives
• 5-8 years of financial services experience required with strong knowledge of Wealth Management and the advisory business
• Strong written, communication, presentation and interpersonal skills, as well as project-oriented with the ability to multi-task
• Strong quantitative and qualitative analytical skills and a creative and flexible approach to problem solving
• Ability to interact effectively Financial Advisors, Legal, Risk, Compliance and Audit
• College degree or equivalent experience required

Gcg Business Support Manager Commercial Cards Resume Examples & Samples

• Minimum 3 years of experience from similar role or related industry preferred
• Good organizational and follow-up skills
• Meticulous with eye for details
• Good with statistics, able to analyze data
• Skilled in Excel and PowerPoint
• Strong communication and customer service skills
• Able to multitask and meet deadlines
• Previous experience in compliance monitoring and operational processes would be an advantage

Business Support Manager Gbam Credit Risk Resume Examples & Samples

• Assist in the development of Board level and Risk leadership level portfolio updates and governance routines
• Manage internal governance routines and regulatory relations for the wholesale credit risk organization. Included coordinating deliverables among various business partners and ensuring critical deadlines are met
• Oversee and participate in global projects to ensure the appropriate GBAM Risk representatives are included and all aspects of the projects are thought through from a GBAM Risk perspective (end to end coverage)
• Participate and lead strategic initiatives
• Respond to regulatory, Audit, Compliance and Credit Review requests
• Support on-going business as usual routines and ad-hoc requests within the GBAM Risk COO Group
• Previous procedure development and/or governance experience
• Ability to work independently and juggle competing priorities
• Ability to establish partnerships across the organization and build effective work groups, requiring strong influencing and negotiating skills
• Strong, hands on Microsoft Word, Excel, and PowerPoint skill
• Familiarity with regulatory, audit, and compliance disciplines

Manager Continuity of Business Support Resume Examples & Samples

• Bachelor’s degree with minimum 3-4 years of work experience
• Good at MS Office packages and ability to engage clients
• Prior work experience in COB will be added advantage

Cadd Business Support Unit Case Manager Resume Examples & Samples

• Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
• Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
• Validate the information within the KYC Record and CIP document to ensure complete and accurate (Company/Entity Formation, Ownership, Management, Market Reputation etc.)
• Complete KYC Record incorporating local regulatory requirements / Global BSU Standards
• Take responsibility for KYC Record and associated documentation completion from initiation to approval
• Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes
• Update workflow database regularly throughout the day
• Highlight any discrepancies to Senior Case Managers
• Escalate any negative news and high risk cases to RM/AML Compliance department
• Experience in control/risk or Compliance (AML/KYC) function (an advantage)
• Knowledge of local regulatory KYC/AML requirements
• Languages : Fluent English / Arabic (an advantage)
• Proficiency in Arabic Language is an advantage

Regional Risk & Delta Business Support Manager Resume Examples & Samples

• Team leadership and managerial experience of one or more support teams in a trader-facing front-office role for a global markets related business
• Demonstrable track record of hands-on application support experience
• Ability to identify gaps in process/automation and to drive improvements accordingly
• Ability to define, drive and report on projects
• Strong character to participate in difficult conversations with senior technology/business stakeholders to drive the right agenda for the wider group
• Experience in supporting Equities systems, preferably for risk management systems and surrounding components
• Experience in managing distributed Wintel applications
• Technical leadership / subject matter expertise in one or more applications
• Degree in Computer Science or related discipline

Manager, BTA Business Apps Support Resume Examples & Samples

• Manage global applications support team (based in multiple Geo’s)
• Establish robust case handling process via a “follow-the-sun” support model
• Maintain SLA’s for all support processes. Publish support metrics which measures the effectiveness of the support process for issue/resolution by application and business function
• Establish SOP (Standard Operating Procedures) for system maintenance activities
• Build and maintain knowledge base for process, systems functionality & operations (to incorporate changes as a result of support & maintenance releases and major program launches)
• Participate & contribute to projects/initiatives – build project to steady-state transition plan
• Analyze support data to identify root causes of issues. Collaborate with partners to implement process, training, or system improvements to resolve
• Perform gap analysis: as is vs. to be
• Document functional business requirements, process flow diagrams, and business cases
• Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
• Plan and execute war room support” (immediately after major program launch) as well as ongoing support for implemented functionality
• Liaison with the IT Level 2 Support and Level 3 Technical Teams to provide technical solution expertise for production issues
• Work cross-functionally with other teams for resolving issues
• Coordinate between Business & IT to prioritize and deliver monthly maintenance release
• Provide testing services for support & maintenance releases – defect fixes and minor enhancements
• Acts as the single point of accountability for business customers’ satisfaction with production support services provided by both the business support team and IT support team
• Create and maintain employee career development and progression plan
• Effective Vendor engagement to build scalable staffing models for both Projects & Operations
• Work with business counterparts to identify demand / needs and prioritize

Business Support Unit Case Manager Resume Examples & Samples

• Distribute proper work load to Checkers
• Schedule periodic conference calls with local relationship management teams to discuss changes to local requirements, documentary updated and client’s renewals
• Assuring countries local regulatory requirements are complete in CitiKYC and department reference documents
• Verify accomplishment of agreed monthly targets for eCADD review and completion within Service Level Agreement timeframes
• Monitor the Analysts daily updates in the workflow database regularly throughout the month
• Highlight any discrepancies to BSU senior analysts and compliance department
• Assist in departmental quality reviews as appropriate (RCSA, CADD Peer reviews, etc.)
• Provide periodic feedback to the BSU Maker Analyst regarding improvement areas
• Follow up foreign requests with other BSU Hubs
• Highlight any process discrepancies to compliance department
• Generate periodic production reports to direct supervisor
• 5 - 7 years total customer experience in customer service roles, banking related services, etc
• Bachelor degree in Business administration, Economics, Engineering or related field
• KYC-related proven experience, advanced knowledge of KYC Polices and standards
• Proficient use of Microsoft Applications Package (Word, Excel, Access, Outlook, etc.)
• Excellent accuracy and strong attention to detail
• MIS and metrics and efficiency analysis skills
• Knowledge and experience of the technologies and processes used in Citi. (Advantage)
• Experience in corporate or consumer banking services.(Advantage)
• Ability to control multidisciplinary groups

Business Support Manager, Mid-atlantic Region Resume Examples & Samples

• Series 7, 24, 63, 65 (or 66) and insurance licenses in all states (or the ability to obtain within 60 days). Designations such as CFP, CLU, CHFC desirable
• Broad technical skills in retirement products, general investment matters and applicable tax and estate planning issues. Includes knowledge of competitors’ products, services and strategies
• Communicates, influences and negotiates both vertically and horizontally to obtain or

Business Manager & Administrative Support Resume Examples & Samples

• Administrating for the GRC Krakow Head, coordinating schedules, preparing documents and reports, prioritising tasks within the function to ensure timely delivery
• Supporting the GRC Krakow Head in organising and delivering a structured plan for local oversight and communicating regularly and liaising with functional partners in the London and Zurich hubs
• Deputizing for GRC Krakow Head in selected projects and committees
• New Joiner process – liaising with local Team Heads and supporting functions to ensure smooth on-boarding across teams during GRC build-out
• Training program – overseeing training requirements and scheduling for both existing teams and New Joiners, including training phase in London / Zurich hubs
• Seating / Premises – checking seating requirements, communicating with Corporate Real Estate & Administrative Services to verify requirements will be met, mid- and long-term planning of space demands during location build out
• Administrating the local Risk Control business continuity and crisis management (BCM). Updating information in BCM tool, coordinating information between risk control functions, passing on information to crisis team, collecting recovery desk requirements and similar support tasks

Merchandise Support & Business Intelligence Systems Manager Resume Examples & Samples

• Manages the financial planning structure and maintains system integrity
• Defines and develops views, variables and formulas within the planning system
• Manages the development and communication of planning objectives, strategies, and timelines and provides support to end users
• Develops, implements and manages the Code M annual bonus program
• Creates curriculum and performs training on planning processes and fundamentals for retail math and business intelligence systems
• Develops top down annual financial plans and business metric goals with Code M Senior Leaders and distributes to Code M planning team
• Manages data governance for the BI and Planning data platforms; coordinates with other Codes to ensure data integrity
• Reviews Code M Planning data providing input and coordinating annual meetings with Code M Senior Leaders to analyze, review and finalize goals and plan
• Identifies business data requirements and merchant needs to develop dashboards used for business analysis
• Analyzes current business trends and projects sales to highlight potential risks and opportunities
• Create and validate new metrics, reports and documents within the business intelligence solution
• Oversees the collection of data for updates on the creative design of the business intelligence and planning systems
• Oversees the compilation of financial data and ensures reports and documentation are distributed to appropriate personnel and posted on the intranet
• Stays current with industry and technology trends
• A strong acumen in Microsoft Excel workbooks to develop and generate spreadsheets as necessary for use in business analytics
• A working knowledge of Visual Basic programming for applications, and Intermediate understanding of SQL system

CIB F&BM Business Support Manager Resume Examples & Samples

• Business Change Management (BCM)
• Accountability for Assistant Management, BCM and Expense Management oversight
• Effective support of centralized management of line of business assistants ensuring appropriate span of control, training & development and issue resolution
• Manage the Asia Ex CIB Business Change Management team
• Proven leadership track record, specifically in change management
• Strong skill and experience in diving into the detail of process, technical and organizational issues whilst maintaining an appreciation for a broader strategy
• Ability to manage a team across multiple locations, achieving a balance between consistencies gained from a consistent approach with appreciation for specific requirements and characteristics of each location
• Demonstrate a strong control mind-set
• Awareness of J.P.Morgan key lines of business and organizational structure

Cib-business Support Manager Resume Examples & Samples

• Strong PC skills(proficient knowledge of MS Word, Excel, and Powerpoint; knowledge of Lotus Notes preferred)
• Advanced ability to organise and manage own time
• Tact and good judgement in confidential situations and the ability to interact with senior management

Senior Manager Financial Business Support Resume Examples & Samples

• BS/BA degree in Finance required. CPA and/or MBA highly preferred
• 7+ years in Finance/Financial Planning experience required
• Advanced to expert written, oral and presentation skills
• Advanced to expert self-direction & flexibility approach
• Advanced customer service orientation, establishing expectations, teaching others and problem resolution

Business Support Manager Process Improvement Resume Examples & Samples

• Working knowledge of SAP-AFS with business process model and technical concept knowledge is a plus
• Working knowledge of SAP OTC iDoc structures and transaction processing methods are a plus
• Working knowledge of Manhattan PKMS Warehouse Management System is a plus
• Working knowledge of EDI transaction documents is a plus
• Proficiency in Microsoft Office is required
• Demonstrated experience and knowledge of root cause and effect analysis methods
• Demonstrated experience and knowledge of business process design, modeling and refinement methods
• Demonstrated experience with business data analysis for pattern and problem recognition
• Undergraduate degree in Business Administration or Management Information Systems
• Demonstrated knowledge of Wholesale, Retail, Distribution, Manufacturing, and Finance concepts
• 1-3 years of Management experience in a business functional or technical environment is required
• 3-5 years of Consumer Goods or Retail industry experience is preferred
• Demonstrated experience with formal project methodologies or PMI Project Management Certification is a plus

VP Business Controls Support Manager Resume Examples & Samples

• Development of reporting capabilities and analytics of GBAM Conduct metrics
• Documentation, oversight and coordination of activities for the global Conduct Review Forum
• Producing senior LOB Management reporting for monthly screening and forum meetings
• Generate LOB/Regional reporting for senior GBAM Management
• Coordinate closely with Global Compliance, Risk and Human Resources to ensure continuity and appropriate controls are in place for reporting employee breach data
• Securing conduct data from various partners (Compliance, Risk, E-comm Reviews, etc) and performing analysis to ensure consistency and accuracy of data inputs
• Partner with database owners to analyze current processes/procedures, indentify potential improvements, develop strategies to implement change, and oversee/manage implementation
• Serving as central point of contact for any questions/concerns from stakeholders around GBAM Conduct metrics
• Knowledge of Global Banking & Markets businesses and controls
• Foundational knowledge of Compliance policies and relevant metrics
• Tier 1 analytical skills
• Analyzing, monitoring, and interpreting data to
• Experience interacting and coordinating with Corporate Audit
• Experience with HRIS systems and data

Regional Business Support Manager Resume Examples & Samples

• Minimum of 7 years commercial/business banking or related business lending experience
• Bachelor’s degree in Finance or related field, or equivalent work experience required
• Prior sales and marketing management experience preferred
• Knowledge of business credit, deposit and cash management products and services
• Clear understanding of overall business objectives with regard to customer, employee, and profitability of the business
• Ability to multi task and forge strong working relationships across the organization and influence others without direct control
• Project Mgmt experience is preferred

Cadd Business Support Unit Senior Case Manager Resume Examples & Samples

• Quality Check the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline
• Proactively interact with Citi clients, relationship management teams and compliance to update system with information until final approval of KYC Record
• Attend and represent on local and regional business/compliance calls as necessary
• Conduct regular 1-2-1’s and performance reviews with direct reports
• Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes for team members
• Monitor and maintain control over population
• Ensure effective oversight and governance of Past Due population
• Maintain effective capacity in team considering coming due population
• Manage up all key issues to Department Manager
• Ensure regular engagement with all countries served
• Review and monitor all applicable KRIs/KPIs for team
• Maintain and keep up to date all Accesses/Entitlements for teams
• Knowledge and experience of the technologies and processes used in Citi
• Knowledge of CitiKYC system and experience in processing records
• Client facing (an advantage)
• Proficient use of KYC applications ( an advantage)

Gcg-consumer Business Support Unit Manager Resume Examples & Samples

• Minimum of 2 or 3 years relevant experience in Consumer Banking/experience in managing a team
• Basic knowledge of retail business and AML/KYC
• Strong team management and leadership skills
• Proficient in Microsoft Word, PowerPoint and Excel
• Create the eCADD in the KYC system sourcing information from internal and external sources by the agreed deadline
• Proactively interact with relationship management teams and compliance to update system with information until final approval of eCADD
• Take responsibility for eCADD and associated documentation completion from initiation to approval
• Languages : Fluent English / Arabic is an advantage

Commercial Aftermarket Business Support Manager Resume Examples & Samples

• Lead Commercial Aftermarket strategy process and drive strategic initiatives
• Influence and support key sales campaigns affecting the P&W Spares
• Lead the development of new growth initiatives for Commercial Aftermarket
• Participate in fleet team reviews, shop visit forecasting, Program reviews and fly forward meetings

Senior Manager, Business Support Resume Examples & Samples

• Manage and/or participate in bank-wide initiatives or committees to represent the Division, as required, (e.g. Records Management)
• Act as the key intake for bankwide and department intiatives to assess impact, resource requirements and timelines. Develop project and implementation plans to operationalize initiatives
• Lead department projects including the development of business cases, coordination of funding requests, identification of requirements, implementation and compliance of projects with bank wide policies (e.g., contract management, vendor management, technology application upgrades, database development/improvement)
• Lead the development and implementation of effective business processes to confirm compliance to CIBC policies

Manager, Business Support & Analytics Resume Examples & Samples

• Creating and summarizing ongoing operational reporting to improve and drive business results
• Creating and producing reporting on key metrics and business drivers for all levels of the organization
• Producing scorecards on KPI's, diving into drivers and highlighting areas of opportunity
• Setting and reviewing monthly KPI goals and analyze % of achievement
• Support commission and incentive reward programs for business partners
• Provide insights and analysis into root cause and drivers of agent performance metrics, including trends and recommendations for improvement
• Ensure automated solutions to deliver ongoing/standard monthly KPI/ analytical package that illustrates performance, drivers and additional insights for actions
• Support strategic projects with data, data analysis and reporting
• Ensure alignment of scorecard objectives with key measures of success
• Leverage best practices to deliver standard reporting, scorecards and dashboards
• Produce accurate, timely, reliable data with clear summaries and insights
• Provide training, development and support to business partners

Business Support Manager, Denver Resume Examples & Samples

• Serving as technical/functional expert to leadership team
• Implementation/ongoing oversight of policies and procedures which support the business area strategy
• Analyzing and reporting on area data (financial, headcount, quality, productivity, etc)
• Support programs/projects by monitoring and tracking risks, issues and action items
• Driving or oversee meeting planning
• Maintaining regulatory documents within assigned business area, if applicable (i.e., FINRA)
• Supporting the internal communication strategy for the assigned area
• Understands and applies the principles of business management including finance, risk and project management and applies methodologies, tools and processes to manage quality, costs and risks for assignments. Good understanding of the disciplines/functions in the business area
• Uses strong knowledge of TIAA-CREF businesses and organization structure, values/culture and products/services to ensure projects/programs/processes are aligned with the business area strategy. Has in working knowledge of the industry and competitors, including products/services, structure, and the regulatory environment
• 5-10 yrs of experience
• Generally requires a financial services background. Requires progressively responsible experience in the business area supported (eg., IT, HR, Legal, etc.)

AML Cadd Business Support Unit Case Manager Resume Examples & Samples

• Collate and review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.)
• Validate the information within the eCADD and CIP document to ensure complete and accurate ( Company/Entity Formation, Ownership, Management, Market Reputation etc)
• Complete eCADD incorporating local regulatory requirements / Global BSU Standards
• Carry out name screening of entity, directors, beneficial owners, senior management in NESS ( Name and Entity Screening System)
• Maintain BSU tool current and be able to demonstrate that work carried out
• Report workflow progress to supervisor
• Meet agreed daily targets for eCADD review and completion within agreed Service Level Agreement timeframes
• Highlight any discrepancies to senior analysts
• Assist in departmental projects as required
• 1 – 3 years experience in banking, finance or law
• Proficient use of Microsoft Applications ( Word, Excel, Access)

CCB Business Support Unit Case Manager Resume Examples & Samples

• 1 – 3 years working experience preferably in Banking or Finance but fresh graduates are also welcome
• Experience in Control/Risk or Compliance (AML/KYC) function is an advantage
• Well developed problem solving skills
• Must be familiar with market, competition and local (WE, Romania, Checz Republic) regulations. Should have good knowledge of CCB products, loans and card related products
• Knowledge of general policies (like AML, KYC, COB), credit policies and related regulations
• High level of customer orientation, creativity and flexibility. Has to have excellent ability to pay attention to details and work under pressure
• Good PC skills: Microsoft Applications
• Proficient use of CitiKYC application
• Has to have good interpersonal and negotiation skills as well as verbal and written communication skills in Hungarian and English
• Additional language skills preferably in Romanian or Czech would be an advantage
• Good communication and problem solving skills
• Good planning and execution skills
• High School Diploma in Business/Finance, Math, Economics or Law

Manager, Business Support Resume Examples & Samples

• Minimum 5 years experience in financial services, retirement industry experience preferred
• Superior relationship management skills with ability to partner and build professional, productive relationships in a cross-functional environment. Strong negotiation skills a plus
• Must possess superb communication skills, both written and verbal, and the ability to target and engage audiences with varied technical and business experience
• Ability to effectively communicate with and present to senior-level audiences
• Experience with developing and managing dashboard and business scorecard reports to measure and report on project process
• Experience with business process engineering, organizational change management, and cost-benefit analyses are required
• Facilitation of groups, especially as it relates to identifying opportunities for improvement
• Ability to interact with multiple layers of the organization with demonstrated success initiating change and ability to influence at all levels
• Strong analytical skills including the ability to assess data, and determine important and actionable tactics
• Strong conceptual thinking skills and strong problem-solving skills with the ability to navigate through ambiguity
• Ability to effectively identify, communicate, manage and mitigate risks
• Ability to lead multiple initiatives and projects at the same time
• Strong knowledge of MS Office suite (e.g. Project, PowerPoint, Excel, Word) required, experience with Excel pivot tables and macros a plus

Business Product Manager Metrics Support Resume Examples & Samples

• Support the Head of Platforms and Investments in enhancing the metrics used in product health check reviews and Investment Governance (IG) business cases
• Create a roadmap of enhancement and standardization of existing business cases and measures and track against this, highlighting dependencies and where items are at risk or delayed
• Cooperate with peers who manage the product health checks and reviews, in particular the Component Product Managers
• Ensure the approach taken to the development and enhancement of metrics is transparent and well communicated
• Ensure alignment with key stakeholders and partners in technology and the business
• Recognized university degree (or comparable education)
• Experience in business focused analytics and development of tracking metrics, ideally in a financial context
• Proficiency in the use of MS Office applications (including MS Project)
• Project management certifications are a plus; PMI’s Project Management Professional (PMP) or Prince2 Practitioner level
• Experience in banking/global professional services firm with a strong sense of accountability and integrity
• Proven ability to influence decisions, prioritize and work under pressure
• Excellent analytical capabilities, logical thinker and ability to manage complex solutions
• Excellent communication skills with the ability to communicate in a clear, concise manner at all levels
• Experienced stakeholder management skills and ability to build strong working relationships at all levels, including senior management (Managing Director / Director level)
• Displays cultural sensitivity and has experience working with and within global geographically dispersed teams and related staffing issues
• Planning – ability to develop and suggest solutions, plans and scenarios

CIB F&b-business Support Manager Resume Examples & Samples

• Act as trusted advisor and coach to the supervisors that will report into the Assistant Manager
• Build partnerships, establish and maintain productive business relationships with key clients, stakeholders and colleagues
• Develop a resourcing strategy; identify future leaders, skill gaps and talent
• Identify the required training and development needs within the population and partner with relevant resources to meet the needs
• Manage multiple business groups and stakeholders throughout the performance management cycle
• Manage the year end compensation planning process while ensuring a strong link to performance. Understand compensation market conditions and company programs
• Plan and execute organisational structure including efficiency reviews and restructures
• Maintain a robust mobility program across the population
• Manage risk by implementing controls in all activity
• Work in partnership with team of Assistants Managers
• Proven leadership track record, specifically in HR related matters
• Demonstrated ability to provide Performance & Talent Management
• Ability to generate solutions to new situations based on prior experience
• Ability to navigate a complex, fast paced organization and partner effectively with multiple diverse client areas
• Advanced ability to analyze processes and issues: troubleshoot, problem solve and drive improvements
• Strong risk and control mind set demonstrated through awareness of the firm’s policies
• Excellent team spirit and result driven approach
• Ability to manage a team across business areas, achieving a balance between best practice and an appreciation for specific requirements of each group
• Strong PC skills with hands-on experience in Excel, Word and knowledge of PowerPoint
• Personal attributes

Business Support Manager COO Team Resume Examples & Samples

• Coordinate regional strategic planning (including location strategy and regional initiatives)
• Manage financials and increase financial transparency by conducting analysis on seller/buyer views (cost allocations) and by producing reporting for business partners. Perform deep-dive analysis to achieve efficiencies in the regional cost base. Partner with Finance to understand key drivers and produce commentary
• Produce management reporting such as monthly achievements/updates, quarterly reviews, business partner packs and presentation decks for the senior leaders
• Produce key operational performance and risk metrics deck for Asia Pacific and participates in global metrics discussions
• Produce workforce reporting and analytics (headcount projections, attrition, span of control, mobility etc.)
• Facilitate hiring process and track open positions
• Supports key governance and control routines for Asia Pacific including: Regional Senior
• Ability to deliver results diligently with a high degree of quality
• Works independently with minimal supervision
• Strong Excel and Powerpoint presentation skills
• Good financial management skills
• Good communication & presentation skills (written and verbal)
• Good interpersonal and team skills, ability to interact at all levels of the organization (senior leaders and associates)
• Financial Services industry or related Technology or Operations product areas preferred

Mobility Programs Business Support Manager Resume Examples & Samples

• Financial forecasting and planning (for quarterly OMM)
• Program cost tracking, trending and data analyses
• Support monthly financial closing
• Conducting sales credit reviews for intercompany sales credits
• Provide data/analysis for Monthly Business Reviews
• Provide detailed analysis/explanations for financial performance
• Ensure inventory audits & monthly cycle counts are performed
• Program EACs (Estimate at Completion)
• Over and Above payment process and warranty claim/cost monitoring
• Ensure ME Mobility Programs adhere to financial compliance policies
• Lead small team of Business Support Analysts for Mobility Programs
• Standard work updates and documentation
• Minimum of 15+ years’ experience in finance, accounting or business support role within commercial or military engine aftermarket
• Proficient in MS Word, Excel, PowerPoint and Outlook
• Ability to analyze/solve problems and exercise creativity to develop and/or implement practical solutions
• Ability to work multiple projects and meet tight deadlines
• Ability to anticipate customer needs
• ACE Associate
• Self-motivated; be proactive and take initiative to complete projects
• Excellent customer focus and team building skills
• Result oriented with the ability to anticipate future consequence and trends accurately
• Ability to lead a small team

Manager Finance & Business Support Resume Examples & Samples

• Ensure integrity and accuracy of accounts is maintained in PeopleSoft System to meet deadline by working closely and overseeing the Bangkok based BSC team
• Review the monthly variance analysis reports prepared by the Bangkok based BSC team before submission
• Review the monthly Profit & Loss trend to ensure consistent reporting
• Ensure General Ledger accounts that relate to all Holiday Inn Express hotels are reconciled on a monthly basis by the BSC team
• Support Shared Services Hotel accounting for Thai PeopleSoft hotels
• Follow up on all capital expenditures to ensure compliance with original justification and approval within the limit of updated IHG Global DOA
• Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures, assist in internal audits when it occurs within the Holiday Inn Express hotels and Thailand Shared Services
• Review and analyze Long Term Plans / Annual Plans / Forecasts of Hotels to ensure they are robust and attainable and challenges hotel teams accordingly
• Monitor performance of hotels through internal and external benchmarking and flow through and analysis of key indicators to ensure returns are maximized
• Highlight successes and issues for Director of F&BS Thailand Shared Services SEA and Regional General Managers/Director of Operations follow up
• Ensure that hotel forecast and budget are robust and reasonable, ensure necessary actions are taken in case of shortfalls and long term goals can be set adequately
• Ensure that the internal controls in hotels are set-up in accordance with local law and uniform system of accounts to ensure uniformity throughout the region
• Perform annual assessment of hotel Control Self Assessment (CSA). Review Internal Audit reports and follow up on all recommended action plans during hotel visits to ensure appropriate internal controls are in place
• Ensure IHG Policy & Procedures and Delegation of Authority followed properly to minimize risks
• Monitor and follow up IHG Receivable collection issues in coordination with Director of F&BS SEA and Business Service Centre, Singapore to ensure all hotel dues are paid to IHG timely and all disputed charges properly identified and resolved
• Perform all task and duties of a hotel controller if assigned to a hotel location on a temporary basis
• Provide task force support to “in need” hotel or newly opened hotel as directed by the Company
• Undertake other duties and responsibilities as required by the Director of F&BS SEA in support of the IHG Southeast Asia strategic direction

Business Support Manager Market Unit UK Resume Examples & Samples

• Manage the UK Business Support Team
• Passion for improvement and continuous development
• High integrity
• Skilled in SAP R3 and JDE solutions desirable

Delivery Business Support Manager Resume Examples & Samples

• This includes initiatives focused on improving the end-to-end on-boarding process, promoting a knowledge excellence culture within our practice communities, implementing a performance feedback process, and rolling out training / certification programs that support current and expanded curriculum. Resulting benefits include improved resource placement / performance and increased project quality
• Strong, demonstrated communication and presentation skills
• Familiarity with SAP implementation methodologies and toolsets (beneficial)
• Driving acceptance/adoption of organization change
• Strong evaluation and analytical skills
• PMP & ASAP, ACTIVATE Certification strongly recommended
• 5 – 7 years of practical SAP product, implementation or support experience
• Previous successful experience working with mid and senior level executives
• Proven experience in establishing collaborative working relationships with internal stakeholders
• Practical experience in the management of complex, interrelated programs / projects

Roche Finance Business Support Center Manager Resume Examples & Samples

• Developing organization further regarding to become a high performance team
• Coordinating the update process with ERP operation and with the Affiliates
• Understanding procedures and giving recommendations to improve processes if and where necessary
• Managing initiatives with strong partner focus
• Daily/weekly/monthly performance reporting to the SSC management team
• Supporting the process improvement and best practice implementations
• Maintaining Excellent Key Performance Indicators and taking care of internal operation improvements
• Supporting the departments operational topics in collaboration with direct reports and peers
• Providing support to group initiatives
• Possesses five or more years of cash management sales or relationship management experience
• Prior experience managing a team and motivating team performance
• Experience handling business portfolios
• Demonstrates strong analytical skills
• Demonstrates strong verbal and written communication skills
• Demonstrates time management, organizational, problem solving, decision making and planning skills
• Demonstrates strong relationship management and leadership skills
• Demonstrates strategic thinking skills
• Possesses industry/market expertise
• Demonstrates strong knowledge and understanding of JPMorgan Treasury Services products and processes
• Demonstrates cultural sensitivity and awareness
• Actively promotes the vision and values of the organization -particularly in the areas of customer service, change management, leadership, performance levels, and results orientation. Directs the management team and operational staff for a department(s); is responsible for management development, manpower planning, succession planning, training and development, and goal setting for a department(s). Selects and maintains a competent, motivated and qualified staff of managers and employees, which includes coaching, counseling, disciplining, advising, training, termination and resolution of personnel issues; responsible for increasing employee satisfaction for a department(s)
• Communicates and implements operational and HR policies and procedures; ensures consistent application among the employees within the department(s). Provides communication and change management strategies for a department(s). Manages individual and department resistance to change. Provides direction to team managers by advising and/or coaching on how to approach problem solving, management practices, dimensions of change management and how to organize an initiative for successful completion
• Oversees and directs the work of the staff to maintain high quality of work with revenue enhancement and customer service focus by monitoring department performance. Oversees the development and communication of business processes and practices that support, enhance, or improve performance. Initiates decision making within a department(s). Initiates problem solving and continuous process improvement strategies for a department(s). Ensures appropriate financial reporting and accounting manages budget, controls expenses and tracks variances
• Minimum five (5) years in functional area with progression of increasing responsibilities
• Demonstrated management/supervisory experience, HR administration, recruiting
• Customer service focus
• Excellent organizational and interpersonal communication skills, including: verbal and written, active listening, advising/counseling
• Critical thinking in evaluating processes, varying in complexity, to gauge effectiveness and improve efficiency. Adaptable to changing environment
• Sound understanding of finance/budgeting reporting as it pertains to tracking, forecasting, payroll, purchases
• Training. (well-versed in office suite, systems, processes)
• Oversee facility and equipment services
• Conference & event planning

Assistant Finance & Business Support Manager Resume Examples & Samples

• High level of passion, enthusiasm and drive for results
• Charismatic leader who can inspire and motivate team
• Excellent communication skills across all mediums - presentation, telephone, correspondence, face to face etc. in English, a 2nd language is preferred and the Arabic language is a must
• Experience & ability to develop leading strategies to drive for best results
• Ambitious and eager to learn, grow and further develop own career
• High level of common sense and high skill of problem solving and decision making
• Drive for results to outperform competition
• Proven track of a minimum 1-2 years’ experience as Assistant Finance & Business Support Manager or 3-4 years as Financial Accountant in a 5* hotels
• IHG “InterContinental Hotels Group” experience is preferred
• Degree from a university in Accounting is a must
• Regional Process advisor for Order to Cash processes working closely with Global process advisor for Order to Cash business process. Responsible for coordination of Order to Cash process execution with service providers such as Global Marketing. Responsible for defining requirement to providers and monitoring performance of service agreements. Responsible for stewarding the S&OP process in country and ensuring proper data and analysis is completed in time for all S&OP meetings
• Provides leadership and supervision including coaching and mentoring to those responsible for the following
• Maintains administrative support of the sales process
• Implementation and support of our key sales promotion and administrative duties
• MOS first line support for sales resources
• Technical support of the lubricants product line for sales representatives and customers
• Product integrity coordination between customer, sales rep and technology
• Provide customer and sales rep support on competitive cross reference and oil analysis interpretation
• Inside Sales Representative responsible for sales process execution to b and c customers
• Responsible for account plan execution and account financial performance
• Analytical decision support for pricing, demand management
• Input into the regional business planning process
• Contract management process
• Bid evaluations
• Tertiary qualifications in Business
• Demonstrated leadership capability and experience in a supervisory role
• Strong interpersonal, communication and stakeholder engagement skills
• Proven ability to identify and build key relationships that contribute to high-class business results
• Manages and drives a customer focused culture with direct reports to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Manages the successful execution of complex and large projects/initiatives by
• Strong knowledge of commercial banking products, services, policies and procedures, banking regulations and related regulatory requirements including OHS, AML, CDIC, and Privacy legislation
• Expert organization skills to manage project outcomes and deadlines and effective coaching skills to foster development of others
• Expert technical skills with Excel, Power Point, and Word for creating complex spreadsheets as well as expert analytic skills to enable cost / benefit analysis and feasibility studies with a focus on client impact studies, process optimization, resource requirements, and cost to serve
• The ability to manage independently with an innovative approach to project requirements and solutions. Escalation to the Director, Major Change Initiatives should include appropriate issues, risks, mitigants, and recommendation

Project Manager / Business Support Manager Resume Examples & Samples

• Minimum 3 years’ experience in project/change management, business support or driving operational change
• Strong communication, organization, presentation, analytical and leadership skills
• Microsoft suite of products
• Communications background
• Business acumen for Global Banking and Markets
• Financial planning, analysis and reporting experience
• Project experience
• Minimum 2 or 3 years relevant experience in Consumer Banking
• Good judgment and analytical skills
• Strong follow-up skill
• Strong in Microsoft Word, PowerPoint and Excel
• Partners and supports the brokerage businesses
• Collaborates with all Operations & Client Services departments to
• Provide second level support to the brokerage businesses on all operational and with a specific focus on addressing issues and creating operational efficiencies and solutions within the branch network
• Provide second level support and collaboration to the Director, Advisory Services; senior members of Compliance and Sales Management and all stakeholders to plan and deliver strategic; regulatory and operational business improvements
• Identify and advise management of areas where improved practices, systems or guidelines could enhance the achievement of business objectives
• Assists with the implementation of operational and regulatory policies and prioritized initiatives
• Work directly with various business lines to identify, define, assess and implement improvement initiatives aimed at greater efficiencies or effectiveness
• Deliver value to the businesses by applying a consultative approach (often acting as a SME)
• Work in collaboration with the business, analyzing and diagnosing client issues
• Provide support on ongoing projects and initiatives which include the design, development of materials to communicate, prioritization, status, progress and key issues that impact the business (directly and indirectly)
• Provide recommendations for implementation based on testing to ensure successful implementation of initiatives
• Capable of working and delivering on multiple initiatives at a time, under often changing timelines
• Recruit Team Arrival Processes
• Coordinates and leads the overall key client onboarding processes for new Competitive Recruit arrivals to the firm in both Canada and Internationally. This function requires the incumbent to
• Plan and execute a seamless advisor and client transition into ScotiaMcLeod platforms
• Travel may be required to assist in administrative activities related to the arrival of Recruit Teams
• Provide regular updates to Management on ScotiaMcLeod/ Recruit Teams and issues relating to account opening, transfer and documentation
• Administration Oversight
• Lead and deliver key administrative processes in support of Advisory Services’ businesses,
• Building of job aids and support materials for the field
• Assume various and changing operational duties as required delivering the required business results
• Report statistical information on a bi-weekly basis relating to progress on Recruit Teams
• Develop, manage and maintain key support relationships to ensure effective coordination of support by all business partners. Ensure Client Services and branch processes align effectively to deliver prompt client-oriented results
• Leadership and Training
• Collaborate with Senior Manager, Advisory Services and ScotiaMcLeod contacts on process efficiencies
• Execute additional responsibilities focused on Branch Support/Recruit initiatives as required
• Provide coaching, development, training and leadership to Operations Administrators on a regular basis. i.e. team meetings and one on one, concerning the coaching/performance management with the respect to service quality, development product knowledge, productivity targets, and career development
• Strong negotiation and relationship building skills
• Ability to work in a calm and positive manner in a fast paced environment with volumes dictated by branch demands, seasonal peaks and campaigns

Office Manager / Business Support Manager Resume Examples & Samples

• Provide general administrative and business assistance to the Senior Management Team and central business management team
• Ordering and monitoring of stationary and other office related items in line with company procurement procedures
• Establish and maintain strong working relationships with counterparts in the business and in key client organisations
• Act as an Health & Safety Advisor for the Quadrant Site adhering to the Capita policies and procedures, reporting to the Health & Safety Manager and the Health and Safety Sub-Group
• Competent uploading of Health & Safety information onto company systems and support with reporting where needed
• Ensure the health and safety induction of staff and visitors is carried out including of the building
• Represent the Partnership on service wide requirements in relation to ICT, Business Continuity and other corporate initiatives such as Charity Week, Green Week etc
• Assist the Business Management Systems Team with audits i.e environmental and quality where needed
• Carry out general office management duties such as management of noticeboards, championing the clear desk policy and organising “Tidy Days”, acting as the IT Champion, working with the caretakers and cleaning team to ensure a quality office environment for staff, manage the pool cars etc
• Be the central point of contact between staff and IT including ordering and recycling of equipment and setting up new starters IT
• Experience of working in an office or business administration environment
• An understanding of business processes
• Desire to improve the working environment including polciies and procedures
• Experience of working with senior managerial staff responsible for taking forward strategies and giving business direction
• Experience of prioritising workloads and working to deadlines
• Computer literate, including experience of working with Microsoft suite of software
• Willingness to travel, if required
• Significant experience performing a similar role
• Be proficient in MS Office skills (Word, Outlook, Excel etc)
• Good relationship management with both colleagues and clients
• The ability to work under direction but to be able to use their own initiative when required
• Ability to work with a minimum amount of supervision
• Ability to work successfully as part of a team or independently
• Ability to establish strong working relationships with colleagues and client organisations
• Ability to challenge others to deliver results
• Ability to demonstrate excellent listening, communication and interpretive skills
• Ability to demonstrate a flexible approach to work
• Enthusiasm for the role
• Ability to prioritise work under pressure and complete within deadlines
• Enthusiasm to learn
• Experience in Health & Safety for the office
• Experience as a DSE (Display Screen Equipment) Assessor
• Act as thought leader in providing analytical insight and analysis to help drive the right decisions
• Provide project support to assigned business unit(s), including work-planning, research, analysis, presentation development and implementation support to address current operating issues, structures, or policies
• Analyze operating, forecast and budget information for issues of concern regarding trends, competitive position, performance against strategic or tactical expectations, impact of changes in business environment, etc. Develop and utilize analytical tools to highlight critical concerns, and make appropriate recommendations based on findings. Summarize/prepare data for use in presentations to top management. Identify potential areas of opportunity for increased return on investment or efficiency of strategic planning/forecasting processes
• Develop appropriate performance and benchmark measures for payment acceptance. Work with executive staff in assigned functional areas to establish target performance levels and strategies for ongoing improvement of quality and efficiency
• Develop and maintain an effective, accurate, and timely reporting to support decisions by senior management and to serve as a critical early warning mechanism for payment performance risk and costs. Identify and implement process improvement opportunities for tracking, controlling, and reporting on spend as needed. Review financial reports for issues of concern regarding trends, competitive position, performance against strategic or budget expectations, effects of changes in business environment, etc. Utilize early warning system (analytical tools, etc.) to highlight critical concerns, and summarize and present data to executive management, along with potential recommendations for recovery
• Assist in driving compliance with Card Association Rules and Regulations and other relevant Policies and Procedures
• Work with Merchant Services Compliance to ensure action plans are implemented at hotels to reduce payment acceptance fees and risk
• May lead and review the work of less experienced staff by providing mentoring, technical guidance, and/or training in daily activities
• 8+ years’ progressive work-related experience in financial planning and analysis or management consulting, with demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position. Work experience should include primary emphasis on business plan development and payment acceptance
• Knowledge of Payment Acceptance Rules and Regulations
• Demonstrated effective verbal and written communication skills for providing information to clients, vendors, and/or staff. Must be able to work effectively with senior managers, possess strong relationship management skills, and well-developed negotiating and persuading abilities
• Demonstrated PeopleSoft, Hyperion, or similar computer system experience preferred
• MBA in Finance preferred
• Performs typing and word processing tasks such as forms, form letters, correspondence, memos, lists, CV, presentation materials
• Associates Degree in business or office management required. Bachelor’s degree preferred
• Five to seven years office management experience including supervision of staff, including multisite Physician Practice management experience
• High level of proficiency in keyboarding skills, and application of a variety of complex computer PC software, including word processing, spreadsheets, e-mail, and databases. Ability to use office equipment (photocopying, fax machine, calculator, multiline telephone, etc.)
• Math ability to calculate figures and amounts such as discounts, commissions, percentages and volume. Ability to apply basic accounting principles, such as balance sheets, debits and credits
• Strong interpersonal, written and verbal communication skills necessary to interact on a daily basis with internal and external customers and ability to direct staff. Ability to read, analyze and interpret data in order to effectively present information and respond to questions from groups of internal and external customers. Ability to write reports and general business correspondence
• Analytical ability needed to prepare complex financial, budget and other reports, and other pertinent documents and department records
• Advanced organizational skills necessary to efficiently prioritize and complete a variety of tasks and provide leadership
• Ability to exercise independent judgment in assigned area of responsibility
• Assists in the design of internal reporting systems required by the department and hotel
• Participates in local recognized professional and industry organizations
• Performs those duties required by the controls checklist issued by IHG Regional Director of Finance / Area V.P. Finance
• Implements and maintains acceptable accounting practices and procedures as required by InterContinental Hotels Group Policy, generally accepted accounting practices, and as affected by local conditions
• Assists in ensuring payments are made to IHG (All Fees and billings) as fast as possible
• Assists in maintaining accurate and timely financial and operating information and ensure corporate deadlines are met
• Assist in follow-up on all capital expenditures to ensure compliance with original justification and approval
• Maintains professional and technical competence
• Assists in control of inventory, credit, and collection, disbursements, deposits and remittances
• Works with Superior on manpower planning and management needs
• Department Budget
• Proficient in the use of Microsoft Office
• Bachelor’s degree in Accounting, Finance or related field. CPA preferred

Related Job Titles

Business Support Manager Resume Guide

Business support managers are responsible for providing administrative and operational assistance to help businesses run smoothly. They manage day-to-day operations, coordinate resources, ensure customer satisfaction, oversee staff performance and handle financial records. Additionally, they may provide advice on business strategy and develop new processes to improve efficiency.

Your ability to manage and support a business is unparalleled, but hiring managers won’t know that unless you tell them. Writing a resume tailored to their industry will make sure they take notice of your skills and accomplishments.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Table of Contents

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Business Support Manager Resume Sample

Shaniya Jast Business Support Manager

[email protected] 866-525-7910 linkedin.com/in/shaniya-jast

Proficient business support manager with 8+ years of experience in developing and implementing processes to improve business operations. Experienced in providing project management, customer service, training & development, and IT support for various organizations. At XYZ, increased client satisfaction by 25% through the implementation of an automated ticketing system. Highly organized individual who is committed to delivering results on time and within budget.

Business Support Manager, Employer A Eugene, Jan 2018 – Present

• Advised executive leadership team on strategy and business operations, resulting in an increase of 25% operational efficiency.
• Represented company at industry conferences to promote products and services; secured over $50K worth of contracts through successful networking engagements.
• Diligently managed a budget of $250K for six departments while ensuring the delivery of quality customer service within tight deadlines; reduced costs by 10%.
• Mentored new staff members in best practices related to office procedures and protocols, leading to improved onboarding times from 4 weeks down to 2 weeks per employee on average.
• Participated actively in various cross-functional projects with multiple stakeholders across different locations, contributing 20 hours/week towards project management activities & successfully achieving deliverables ahead of schedule.

Business Support Manager, Employer B Charlotte, Mar 2012 – Dec 2017

• Assessed operational needs of the organization and developed business strategies to enhance overall efficiency; increased productivity by 10% in 1 year.
• Implemented process improvements for all departments, streamlining order processing systems, customer service protocols and accounting procedures that saved $8K annually on administrative costs.
• Spearheaded new initiatives to build strong relationships with clients and vendors while ensuring compliance with industry regulations; grew customer base by 25%.
• Independently managed daily tasks such as data entry, record keeping & report generation within deadlines; improved accuracy levels from 75% to 95%.
• Utilized various software tools including MS Word, Excel & PowerPoint effectively to prepare presentations for senior management meetings.
• Change Management
• Team Leadership
• Project Planning
• Process Improvement
• Business Process Improvement
• Performance Management
• Operations Management
• Account Management

Bachelor of Business Administration Educational Institution XYZ Nov 2011

Certifications

Certified Business Support Manager International Association of Business Support Professionals May 2017

1. Summary / Objective

A resume summary/objective is a snapshot of who you are and what makes you the ideal candidate for this role. As a business support manager, your summary should highlight your ability to provide operational guidance and streamline processes across departments. You could also mention how many years of experience you have in customer service or project management, as well as any certifications that make you stand out from other applicants.

Below are some resume summary examples:

Dependable business support manager with 5 years of experience providing administrative and operational management to ensure organizational productivity. Skilled in overseeing staff, coordinating projects, and creating processes that streamline operations. Seeking to join ABC Company as the next Business Support Manager where I can utilize my expertise in collaboration tools and excellent problem-solving skills for a successful organization.

Determined business support manager with 4+ years of experience in customer service and business operations. Ability to handle complex situations, build relationships, develop strategies for success, and streamline processes. Proven track record of managing teams up to 8 members while achieving excellent customer satisfaction ratings (95%). Dedicated to driving results through meticulous planning & implementation of best practices.

Reliable business support manager with excellent communication and problem-solving skills. Possesses 5+ years of experience in customer service, project management, and business administration roles. Proven track record at XYZ Corporation of leading teams to success through effective collaboration and crisis resolution initiatives. Highly skilled in leveraging technology to increase efficiency while minimizing costs.

Seasoned business support manager with 10+ years of experience providing top-notch customer service and operational assistance to medium-sized businesses. Proven track record of delivering superior results through process optimization, data analysis, cost reduction strategies, and team leadership. Seeking a challenging role at ABC Company to utilize my expertise in driving customer success and satisfaction.

Detail-oriented business support manager with over 10 years of experience in providing comprehensive administrative, operational, and financial assistance to small businesses. Highly efficient at developing strategies to streamline workflow processes while consistently delivering outstanding customer service. Proven success in managing budgets up to $200K across multiple projects simultaneously.

Skilled business support manager with 8+ years of experience in customer service, office management, and administrative roles. Proven ability to develop efficient processes that improve client satisfaction while reducing operational costs. Seeking a position at ABC where I can utilize my organizational skills to ensure the smooth running of operations for their diverse portfolio of clients.

Talented business support manager with 5+ years of experience in providing operational and administrative assistance to executives. Committed to driving organizational excellence through efficient processes, data-driven decisions, and team collaboration. Seeking an opportunity at ABC Corporation where I can use my strong problem solving skills to help drive success from the ground up.

Driven business support manager with 5+ years of experience in customer service, process improvement, and project management. Proven track record of success reducing costs and improving efficiency within administrative departments at XYZ Corporation. Experienced leader seeking to provide exceptional customer experiences for ABC Company’s clients.

2. Experience / Employment

The employment (or experience) section is where you provide details on your work history. This should be written in reverse chronological order, meaning the most recent job goes first.

When writing about what you did, stick to bullet points as much as possible; this makes it easier for the reader to digest what you have to say quickly. Take some time when crafting these bullets and think of quantifiable results that were achieved due to your efforts.

For example, instead of saying “Managed customer service team,” try something like “Led a five-person customer service team responsible for responding promptly and accurately to client inquiries via phone or email—resulting in an average response rate of 85% within 24 hours.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

• Coordinated
• Implemented
• Streamlined
• Facilitated
• Administered

Other general verbs you can use are:

• Demonstrated
• Participated
• Reorganized
• Represented
• Spearheaded

Below are some example bullet points:

• Administered daily business support operations for a team of 20 staff, ensuring that all activities were completed on time and within budget.
• Actively reviewed existing policies and procedures to identify areas of improvement; successfully reduced operational expenses by 15%.
• Reduced administrative tasks related to onboarding new employees from 8 hours down to 2 hours through the implementation of streamlined processes.
• Revised financial reports for accuracy and completeness in accordance with company accounting standards; improved efficiency by 30% over 4 months period.
• Optimized data tracking systems utilizing advanced analytics techniques, resulting in enhanced customer service delivery across the organization (+20%).
• Presented comprehensive business solutions and strategies to senior management, resulting in an 18% increase in revenue over the past year.
• Reliably managed administrative tasks related to customer relations, data entry and filing documents, helping streamline operations within a 2-week timeframe.
• Structured sales processes for 8 team members which included setting goals & KPIs as well as monitoring progress; achieved target goals 3 months ahead of schedule with minimal errors or delays.
• Managed all aspects of office maintenance including ordering supplies, maintaining equipment and overseeing repairs; reduced annual expenses by $5K without sacrificing quality standards or safety regulations.
• Demonstrated strong project coordination abilities while handling multiple projects simultaneously on tight deadlines whilst keeping stakeholders updated at every step towards completion – completed 10+ projects successfully with no major problems reported by customers/clients.
• Achieved a 5% cost reduction across the business operations by streamlining existing processes and introducing new strategies.
• Formulated a detailed plan to improve customer service standards throughout the organization, resulting in an increase of 4+ points in overall customer satisfaction survey ratings within six months.
• Thoroughly reviewed all departmental budgets on a monthly basis to ensure spending was kept within allocated limits, saving an average of $10,000 per month for the company.
• Developed new procedures and training materials for onboarding staff members so they could quickly transition into their roles; reduced onboarding time from two weeks to one week with minimal errors or delays.
• Monitored employee performance data daily and reported any discrepancies immediately to senior management; successfully identified 3 key areas of improvement which led to higher productivity levels over a three-month period (+7%).
• Analyzed financial records and documents of the organization to identify discrepancies, resulting in a 5% reduction in operational costs.
• Introduced new processes for tracking customer service inquiries, leading to an improvement in response times by 10%.
• Meticulously coordinated executive calendars and travel arrangements while also managing office operations such as procurement, IT support & mailroom services; completed tasks with 99% accuracy rate within quick turnaround times.
• Coordinated team meetings on behalf of department heads, ensuring that all participants were up-to-date with project developments prior to each session start time; increased productivity levels by 25%.
• Improved data entry procedures across departments through developing internal databases which streamlined record keeping activities; decreased manual documentation time from 8 hours per week down to 2 hours per week on average.
• Streamlined business support operations by automating manual processes and updating system software, reducing administrative workloads by 40% within 6 months.
• Expedited client inquiries and requests to ensure timely response with a backlog reduction of 50% over the course of 1 year.
• Supervised 5 staff members in providing daily administrative services such as filing paperwork, responding to emails & phone calls, scheduling meetings; improved team efficiency by 20%.
• Automated various business systems for enhanced speed and accuracy with an error rate decrease from 10% to 2%.
• Successfully trained 25+ new employees on office protocols and procedures in their first month of employment at organization.
• Substantially improved business operations by streamlining administrative processes, reducing costs by 19% and improving data accuracy.
• Facilitated the onboarding of new staff members; trained a total of 30 employees on company policies in less than 2 months.
• Compiled monthly financial reports for upper management detailing key performance metrics and providing actionable insights to drive positive outcomes.
• Trained customer service representatives on product knowledge as well as best practices related to sales & marketing strategies, resulting in an increase of 15% in customer retention rate over 3 quarters.
• Reorganized departmental filing systems which enabled faster retrieval time for documents leading to increased efficiency within the team by 40%.
• Consistently resolved operational issues with a high degree of efficiency, successfully decreasing customer complaints by 45%.
• Assisted in the preparation and implementation of detailed business plans to meet company goals; facilitated an 8% increase in profits over 3 years.
• Prepared comprehensive reports on team performance, operations progress and financials for senior management review; identified areas for improvement that resulted in $20K savings annually.
• Streamlined processes across various departments to reduce time spent on administrative tasks by 25%, allowing greater focus on developing new strategies for success.

Skill requirements will differ from employer to employer – this can easily be determined via the job advert. Organization ABC might be looking for a business support manager with experience in project management and customer service, while Organization XYZ may require the candidate to have expertise in financial analysis.

It is important to tailor your skills section of your resume accordingly since many employers use applicant tracking systems these days. This software scans resumes for certain keywords before passing them on to human recruiters, so you want to make sure that yours contains all relevant ones.

Once listed here, you can further elaborate on your skillset by discussing it more thoroughly in other areas like the summary or work history sections.

Below is a list of common skills & terms:

• Administration
• Business Analysis
• Business Development
• Business Planning
• Business Strategy
• Communication
• Contract Management
• Contract Negotiation
• Customer Satisfaction
• Data Analysis
• Event Management
• Financial Analysis
• Financial Services
• Human Resources
• Office Administration
• Procurement
• Program Management
• Public Sector
• Risk Management
• Stakeholder Engagement
• Stakeholder Management
• Team Management
• Time Management

4. Education

Mentioning an education section on your resume will depend on how much experience you have. If you just graduated and don’t have many work experiences to showcase, mention it below your resume objective. However, if you are a seasoned business support manager with plenty of responsibilities at various companies, omitting the education section is perfectly acceptable.

If an education section is included in your resume for this role, try to include courses or subjects related specifically to business support management that demonstrate relevant knowledge and skills.

5. Certifications

Certifications demonstrate to a potential employer that you have the knowledge and skills necessary for the job. It is important to include any certifications related to your field on your resume, as it will show employers that you are qualified and knowledgeable in what you do.

Including certifications can also give hiring managers an idea of how up-to-date your industry knowledge is, which could be beneficial if they are looking for someone who has kept their skills current.

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Shaniya Jast, this would be Shaniya-Jast-resume.pdf or Shaniya-Jast-resume.docx.

7. Cover Letter

Providing a cover letter with your job application is a great way to make sure you stand out from the competition. It’s made up of 2-4 paragraphs and gives employers additional insight into who you are, what makes you suitable for the role, and why they should consider hiring you over someone else.

Cover letters aren’t always required but writing one can be beneficial in helping recruiters better understand how your skills match their needs. They also provide an opportunity to show off your personality which can help make a lasting impression on potential employers.

Below is an example cover letter:

Dear Maymie,

I am writing in response to your posting for a Business Support Manager. With my experience in managing teams of customer service representatives, as well as my strong organizational and communication skills, I am confident I would be a valuable asset to your organization.

In my current position at [company name], I manage a team of 25 customer service representatives who handle customer inquiries via phone, email, and chat. I have developed strong relationships with our clients and have a thorough understanding of their needs and expectations. I use this knowledge to provide direction and feedback to my team so that we can deliver the best possible service. In addition, I regularly review our performance metrics to identify areas for improvement and develop strategies to address these issues. As a result of my efforts, our team has consistently achieved high levels of customer satisfaction.

I am also well-versed in business operations and procedures. In previous roles, I have been responsible for developing policies and procedures, overseeing compliance with internal controls, managing budgets, and leading process improvement initiatives. My ability to wear many hats makes me an ideal candidate for this role.

I look forward to bringing my experience and skillset to your organization as your next Business Support Manager. Please do not hesitate to contact me if you have any questions or would like additional information about my qualifications.

Business Support Manager Resume Templates

Business Support Manager CV example

Build your CV on this template 

The role of a business support manager is varied but rewarding. You have to be able to support your team whilst juggling multiple administrative tasks.

If you know you’ve got what it takes to be a success in this role, your first job is proving it with a strong CV.

But if you’re not sure how to get started, this guide is for you. Learn how to use facts and figures to impress the recruiter and make the most of our business support manager CV example below.

Article contents

Business Support Manager CV example

CV templates 

Unsure of what your Business Support Manager CV should look like?

Have a look at the CV example above to get familiar with the structure, layout and format of a professional CV.

As you can see, it provides plenty of relevant information about the applicant but is still very easy to read, and brief – which will please busy recruiters and hiring managers.

Build your CV now 

Business Support Manager CV format and structure

First impressions count, so a sloppy, disorganised CV may cause your CV to be overlooked..

Instead, perfect the format and structure of your CV by working to a clear logical structure and applying some simple formatting tricks to ease readability.

Don’t underestimate the importance of this step; if your CV lacks readability, your written content won’t even be seen.

Tips for formatting your Business Support Manager CV

• Length: Two sides of A4 makes for the perfect CV length , though one page is okay for less experienced applicants. This forces you to make sure that every single sentence adds value to your CV and ensures you avoid unnecessary  info.
• Readability : Columns, lists, bullet points, bold text and subtle colour can all help to aid the readability of your CV. Your overarching goal should be to make the content as easy to read and navigate as possible, whilst also aiming to make your key skills and achievements stand out.
• Design & format: While it’s important that your CV design looks good, it also needs to be functional (which means easy for recruiters to read) Keep the design simple to achieve a good balance between looking good and reading well.
• Photos: Don’t add profile photos to your CV unless you work in an industry or region which prefers to see them. Most employers in the UK will not need to see one.

Quick tip: Creating a professional CV style can be difficult and time-consuming when using Microsoft Word or Google Docs. To create a winning CV quickly, try our quick-and-easy CV Builder and use one of their eye-catching professional CV templates.

CV structure

Divide your CV into the following major sections when writing it:

• Name and contact details  – Head your CV with your name and contact details, to let the reader know who you are and how to contact you.
• CV profile – A brief paragraph which summarises your skills and experience and highlights why you’re a good match for the role.
• Core skills list – A snappy, bullet-pointed list of your most relevant skills.
• Work experience – A structured list of your work experience in reverse chronological order.
• Education – A summary of any relevant qualifications or professional training you’ve completed.
• Hobbies and interests – An optional section, which should only be used if your hobbies are relevant to the jobs you’re applying to.

Now you understand the basic layout of a CV, here’s what you should include in each section of yours.

Contact Details

Make it easy for recruiters to get in touch, by heading your CV with your contact details.

There’s no need for excessive details – just list the basics:

• Mobile number
• Email address – Use a professional address with no nicknames.
• Location – Just write your general location, such as ‘London’ or ‘Cardiff’ – there’s no need to put your full address.
• LinkedIn profile or portfolio URL

Business Support Manager CV Profile

Your CV profile is basically a short introductory paragraph, which summarises your key selling points and highlights why you’d make a good hire.

So, write a well-rounded summary of what you do, what your key skills are, and what relevant experience you have.

It needs to be short, snappy and punchy and, ultimately, entice the reader to read the rest of your CV.

How to write a good CV profile:

• Make it short and sharp: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
• Tailor it: Recruiters can spot a generic, mass-produced CV at a glance – and they certainly won’t be impressed! Before you write your profile (and CV as a whole), read through the job advert and make a list of any skills, knowledge and experience required. You should then incorporate your findings throughout your profile and the rest of your CV.
• Don’t add an objective: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.
• Avoid generic phrases: Clichés like “ blue-sky thinker with a go-getter attitude” might sound impressive to you, but they don’t actually tell the recruiter much about you. Concentrate on highlighting hard facts and skills, as recruiters are more likely to take these on board.

Example CV profile for Business Support Manager

What to include in your business support manager cv profile.

• Experience overview: Demonstrate your suitability for your target jobs by giving a high level summary of your previous work work experience , including the industries you have worked in, types of employer, and the type of roles you have previous experience of.
• Targeted skills: Make your most relevant Business Support Manager key skills clear in your profile. These should be tailored to the specific role you’re applying for – so make sure to check the job description first, and aim to match their requirements as closely as you can.
• Important qualifications: If you have any qualifications which are highly relevant to Business Support Manager jobs, then highlight them in your profile so that employers do not miss them.

Quick tip: If you are finding it difficult to write an attention-grabbing CV profile, choose from hundreds of pre-written profiles across all industries, and add one to your CV with one click in our quick-and-easy CV Builder . All profiles are written by recruitment experts and easily tailored to suit your unique skillset.

Core skills section

Next, you should create a bullet pointed list of your core skills , formatted into 2-3 columns.

Here, you should focus on including the most important skills or knowledge listed in the job advertisement.

This will instantly prove that you’re an ideal candidate, even if a recruiter only has time to briefly scan your CV.

Important skills for your Business Support Manager CV

Team Leadership – Effectively leading and managing a team, providing guidance, support, and motivation to achieve team goals and targets.

Project Management – Planning, organising, and executing projects, ensuring they are delivered on time, within budget, and to the required quality standards.

Stakeholder Management – Building and maintaining relationships with internal and external stakeholders, ensuring effective communication and collaboration.

Data Analysis – Analysing and interpreting data to derive insights, make informed decisions, and identify areas for improvement within the business support function.

Process Improvement – Utilising knowledge of process improvement methodologies such as Lean Six Sigma, and ability to identify and implement process enhancements to optimise efficiency and effectiveness.

Budgeting and Financial Management – Utilising knowledge of budgeting principles and financial management, including tracking expenses, managing resources, and delivering cost-effective solutions.

Performance Evaluation – Evaluating the performance of individuals and teams, identifying areas for development, and implementing performance improvement strategies.

Problem Resolution – Analysing complex issues, identifying root causes, and proposing effective solutions to overcome challenges.

Business Reporting – Preparing and presenting business reports, providing key insights and recommendations to support decision-making at the managerial level.

Change Management – Utilising knowledge of change management principles to guide and support the business through organisational changes, ensuring smooth transitions and successful implementation.

Quick tip: Our quick-and-easy CV Builder has thousands of in-demand skills for all industries and professions, that can be added to your CV in seconds – This will save you time and ensure you get noticed by recruiters.

Work experience

Now it’s time to get stuck into your work experience, which should make up the bulk of your CV.

Begin with your current (or most recent) job, and work your way backwards.

If you’ve got too much experience to fit onto two pages, prioritise space for your most recent and relevant roles.

Structuring each job

If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.

Get in recruiters’ good books by creating a pleasant reading experience, using the 3-step structure below:

Begin with a summary of your role, detailing what the purpose of your job was, who you reported to and what size of team you were part of (or led).

Key responsibilities

Using easy-to-read bullet points, note down your day-to-day responsibilities in the role.

Make sure to showcase how you used your hard sector skills and knowledge.

Key achievements

Lastly, add impact by highlight 1-3 key achievements  that you made within the role.

Struggling to think of an achievement? If it had a positive impact on your company, it counts.

For example, you might increased company profits, improved processes, or something simpler, such as going above and beyond to solve a customer’s problem.

Sample job description for Business Support Manager CV

Provide business support and manage office operations for a fast-paced advertising agency, overseeing a team of 5 administrative staff and assisting the Managing Director with process optimisation.

Key Responsibilities

• Assist with providing regular reports to the client on KPI performance
• Liaise with internal/external contractors and clients by phone and email
• Optimise documentation storage systems in order to eliminate paper waste and
• Coordinate and arrange meetings, produce agendas and minutes for meetings

Quick tip: Create impressive job descriptions easily in our quick-and-easy CV Builder by adding pre-written job phrases for every industry and career stage.

Education section

In your education section, make any degrees, qualifications or training which are relevant to Business Support Manager roles a focal point.

As well as mentioning the name of the organisation, qualification titles and dates of study, you should showcase any particularly relevant modules, assignments or projects.

Hobbies and interests

The hobbies and interests CV section isn’t mandatory, so don’t worry if you’re out of room by this point.

However, if you have an interesting hobby , or an interest that could make you seem more suitable for the role, then certainly think about adding.

Be careful what you include though… Only consider hobbies that exhibit skills that are required for roles as a Business Support Manager, or transferable workplace skills.

There is never any need to tell employers that you like to watch TV and eat out.

Creating a strong Business Support Manager CV requires a blend of punchy content, considered structure and format, and heavy tailoring.

By creating a punchy profile and core skills list, you’ll be able to hook recruiter’s attention and ensure your CV gets read.

Remember that research and relevance is the key to a good CV, so research your target roles before you start writing and pack your CV with relevant skills.

Best of luck with your next application!

Business Support Manager Job Description, Key Duties and Responsibilities

This post presents in-depth information on the job description of a business support manager to help you learn the key duties, tasks, and responsibilities that they commonly perform.

What Does a Business Support Manger Do?

A business support manager is someone charged with the responsibility of overseeing the daily operation of a business.

The business support manager job description entails assessing employees’ performance and suggesting methods of correcting actions of employees when necessary.

The manager is often the first contact with the vendors outside the business; therefore, his/her role includes maintaining contact with vendors and establishing a good relationship with them for the progress of the business.

Individuals working as business support managers are expected to have in-depth understanding of the nature of their firms’ business to be able to provide the needed support to it.

Companies hire support managers to assist in improving productivity of the organization. The need for support managers in an organization largely depends on the type of organization.

Generally, organizations hire business support managers to handle the management of all financial elements of the organization.

There is a need for the daily routine support for businesses in a lot of areas which include the commercial activity section and partnership.

The production of management information and the offering of counsel and direction to staff are important to the development of any business and are part of the work description of the business support manager.

The holder of this office is also expected to contribute to production activities in the business, which includes tasks such as mapping out feasibility studies, listing targeted markets, and setting business goals.

Other duties they perform include analyzing performance, carrying out training for staff improvement, and bringing recommendations for business improvement.

He/she is also expected to device ways of tracking improvements in the business.

The business support manager monitors actual performance and compares it with the business target.

He/she is also charged with the responsibility for coordinating systems involving technical and informational base of the business.

He/she provides support and direction to staff, and decides on the improvement strategies that may be employed in the promotion of the business.

He/she is expected to demonstrate a high level of expertise in offering assistant to the support team.

He/she is also expected to maximize his/her proficiency in working on all aspects of the financing and the strategic planning for the support of the business.

The responsibility for the coordination of market surveys for the effective planning of the business, and its viability, as well as its chances for survival in the competitive market place, are part of the role of the support manager.

Putting this into cognizance, a business support manager develops methods of dealing with the challenges he/she is faced with in the course of carrying out his/her daily activities.

Business Support Manager Job Description Example/Sample/Template

The following job description example shows a list of typical duties, tasks, and responsibilities that business support managers commonly perform:

• Supervise the team of business support staff
• Responsible for providing quality service for facilities management
• Work with the management team on fiscal strategic planning
• Coordinate project development surveys
• Look into the legal obligations relating to contractual relationships with client and ensure that the obligations are meet
• Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business
• Provide guidance and financial planning to the business
• Provide documentation support, procedure, and financial initiatives for the business
• Responsible for the administration of the business unit
• Support the budget, the auditing process, the training, and the coordination of projects

Business Support Manager Job Description for Resume

A resume will be required to be sent to prospective employers if you are seeking the job of business support manager.

You can prepare one by using information from the sample job description given above to create the work history section, which highlights important duties and responsibilities of the job that you have carried out.

Business Support Manager Requirements: Knowledge, Skills, and Abilities for Career Success

Here are vital skills and other qualities that are needed for a successful career as a business support manager:

• Degree in Business Administration or its equivalent
• Strong ability in business support role and/or in office management role
• Business management expertise and experience
• Expertise in the use of modern technologies
• Ability to coordinate business development research
• Strong skills in working with people and human resource management
• Ability to support opportunities on business development
• Ability to evaluate, appraise, cost, and consider business risks
• Ability to develop business promotional plans and pursue them to completion
• Expertise in training and developing of staff
• Strong ability to deliver presentation
• Ability to work with a team and under the initiative drawn by self
• Ability to review the procedure for support and to pinpoint opportunities to develop the efficiency of business
• Effectiveness in time management and the organization of staff
• Efficiency in communicating complex information to staff at different levels
• Ability to handle sensitive business information

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1 Business Support Resume Example for Your 2024 Job Search

Business Supports are the backbone of any organization, ensuring that all operations run smoothly and efficiently. Just like a well-oiled machine, your resume should function as the ultimate Business Support for your career, showcasing your ability to streamline processes and provide essential assistance. In this guide, we'll explore how to craft a resume that reflects your proficiency in providing top-tier business support, positioning you as the indispensable asset you truly are.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Business Support Resumes:

• Providing administrative support to ensure efficient operation of the office, including managing calendars, scheduling meetings, and organizing travel arrangements.
• Assisting with the preparation of business reports, presentations, and proposals to support decision-making processes.
• Handling customer inquiries and complaints, providing high-quality customer service, and escalating issues to the appropriate departments when necessary.
• Maintaining and updating company databases, ensuring that records are accurate and up to date.
• Supporting financial operations, such as processing invoices, tracking expenses, and assisting with budget preparation.
• Facilitating internal communication by distributing memos, emails, and updates to ensure all staff members are informed of important information.
• Coordinating with different departments to ensure smooth business operations and project completion.
• Managing office supplies inventory and placing orders to ensure necessary equipment and materials are available.
• Assisting with human resources tasks, including onboarding new employees, maintaining employee records, and coordinating training sessions.
• Implementing and maintaining procedures/office administrative systems to improve efficiency.
• Supporting the management team with ad-hoc tasks and special projects as required.
• Ensuring compliance with company policies, industry regulations, and legal requirements by keeping abreast of new legislation and guidelines.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Business Support Resume Example:

• Streamlined office operations by implementing a new digital filing system, reducing document retrieval times by 40% and enhancing data confidentiality compliance.
• Coordinated a series of international business events, managing logistics for over 300 participants, which led to a 25% increase in stakeholder engagement and partnership opportunities.
• Played a pivotal role in the financial management of the department, assisting with budget preparation and expense tracking that contributed to a 15% cost reduction in office expenditures over one fiscal year.
• Developed and executed a comprehensive customer service strategy, resulting in a 35% improvement in customer satisfaction ratings and a 20% decrease in response time to inquiries.
• Facilitated the onboarding of 50+ new employees with a structured orientation program, leading to a 30% increase in new hire productivity within the first three months.
• Assisted with the migration of company data to a cloud-based system, ensuring zero downtime and maintaining 100% data integrity during the transition.
• Optimized scheduling and calendar management for C-level executives, improving time efficiency by 50% and enabling a more strategic focus on core business activities.
• Conducted in-depth research and analysis to support a major business expansion decision, which contributed to a successful market entry and a 10% increase in company revenue.
• Led a cross-departmental initiative to standardize internal communication protocols, resulting in a 40% reduction in miscommunication incidents and a more cohesive organizational culture.
• Digital filing and data management
• Event planning and coordination
• Financial management and budgeting
• Cost reduction strategies
• Customer service excellence
• Employee onboarding and training
• Cloud-based systems migration and management
• Scheduling and calendar management
• Business research and analysis
• Strategic planning and decision making
• Internal communication standardization
• Project management
• Stakeholder engagement
• Time management and prioritization
• Process optimization
• Team collaboration and cross-functional coordination
• Document control and confidentiality
• Productivity improvement strategies
• Data integrity and security
• Organizational culture development

High Level Resume Tips for Business Supports:

Must-have information for a business support resume:.

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies
• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Business Supports:

Business support resume headline examples:, strong headlines.

• These headlines are compelling because they immediately convey the candidate's experience level, specific achievements, and relevant skills. They highlight the ability to work with high-profile clients, showcase quantifiable improvements in efficiency, and emphasize strengths in key areas such as project management and communication, which are critical for a Business Support role.

Weak Headlines

• The headlines are too generic and fail to capture the unique strengths or achievements of the candidate. They lack quantifiable metrics, such as the number of projects managed or the percentage of process improvements, and they do not highlight any specific industry experience or technical proficiencies that could set the candidate apart from others in the field.

Writing an Exceptional Business Support Resume Summary:

Business support resume summary examples:, strong summaries.

• These summaries are strong because they clearly outline the candidates' extensive experience, specific skill sets, and quantifiable achievements that are directly relevant to the role of Business Support. Each example demonstrates the ability to improve processes, manage projects, and support business operations, which are critical competencies for the position. The inclusion of metrics such as reduced overhead, increased productivity, and decreased manual workloads provides concrete evidence of their impact, making these candidates highly attractive to potential employers.

Weak Summaries

• The summaries provided are weak because they are too generic and lack specificity regarding the candidates' achievements, skills, and the impact they had in their previous roles. They do not quantify the experience or provide concrete examples of how their support has improved business operations or contributed to organizational goals. To make these summaries stronger, they should include specific accomplishments, relevant metrics, or particular areas of expertise that align with the needs of the hiring organization.

Resume Objective Examples for Business Supports:

Strong objectives.

• These objectives are strong because they clearly articulate the candidates' readiness to apply their skills, education, and enthusiasm to the Business Support role. They demonstrate a commitment to contributing to the company's operations and strategic goals, which is exactly what hiring managers look for in less-experienced candidates who can grow with the organization.

Weak Objectives

• These objectives are weak because they are too vague and lack details that would make a candidate stand out. They do not mention any specific skills, experiences, or goals related to the Business Support role. Additionally, they focus more on what the candidate wants to gain rather than what they can offer to the employer, which is less compelling from a hiring manager's perspective.

Write a More Targeted Resume with AI

Speed up your resume creation process with the resume builder . generate tailored resume summaries in seconds., how to impress with your business support work experience:, best practices for your work experience section:.

• Highlight your ability to streamline processes: Provide examples of how you've improved efficiency within the business, such as implementing new software systems or optimizing workflow, and quantify these achievements with metrics when possible.
• Emphasize your support in achieving business goals: Detail your role in specific projects or initiatives that contributed to the company's success, such as supporting a product launch or aiding in the attainment of sales targets.
• Showcase your problem-solving skills: Describe situations where you identified issues that could impact business operations and the steps you took to resolve them, emphasizing the positive outcomes.
• Demonstrate your organizational skills: Explain how you've managed schedules, coordinated meetings, or handled logistics to ensure smooth business operations, and how this has benefited your team or company.
• Illustrate your communication prowess: Provide examples of how you've effectively communicated with stakeholders, managed correspondence, or facilitated information flow within the organization.
• Detail your proficiency in business tools: Mention your experience with specific software, databases, or systems that are relevant to business support roles, such as CRM platforms, project management tools, or financial software.
• Exhibit your customer service orientation: If applicable, describe how you've supported customer needs, resolved client issues, or contributed to customer satisfaction and retention.
• Include any relevant certifications or training: If you've completed courses or obtained certifications that are pertinent to business support, such as administrative management or IT support, make sure to list them.
• Reflect on your adaptability and resilience: Share instances where you've successfully adapted to changes within the business or industry, showing your ability to handle uncertainty and maintain performance.
• Use action verbs and specific language: Start each bullet point with a strong action verb and use clear, concise language to describe your responsibilities and achievements, avoiding vague terms and acronyms that might not be universally understood.

Example Work Experiences for Business Supports:

Strong experiences.

• Streamlined administrative processes for a team of 50 employees, introducing a digital filing system that reduced document retrieval times by 40% and increased overall operational efficiency.
• Coordinated with IT and finance departments to implement a new expense reporting platform, leading to a 30% reduction in processing errors and a 20% faster reimbursement cycle for employees.
• Developed and executed a comprehensive training program for new hires that improved employee retention rates by 25% and increased productivity by 15% within the first three months of employment.
• Orchestrated a company-wide initiative to adopt sustainable business practices, resulting in a 10% reduction in waste and a 5% decrease in energy costs within the first year.
• Facilitated communication between cross-departmental teams to ensure project alignment, which led to the on-time delivery of 95% of projects and a 10% increase in stakeholder satisfaction.
• Managed vendor relationships and negotiated contracts that achieved a cost savings of $200,000 annually without compromising service quality or delivery timelines.
• Implemented a customer relationship management (CRM) system that enhanced data accuracy by 35% and enabled the sales team to increase lead conversion rates by 20%.
• Designed and led a quarterly business review process that provided critical insights into performance metrics, driving a strategic shift that increased market share by 5% in a competitive sector.
• Played a pivotal role in a company restructuring, which involved the seamless transition of 100+ employees to new roles, maintaining morale and productivity throughout the change.
• The work experiences listed above are impactful because they demonstrate the Business Support professional's ability to improve operational efficiency, manage costs, and contribute to strategic initiatives. Each example includes specific metrics that quantify the individual's contributions, showcasing their problem-solving skills and their impact on the company's bottom line. The use of action verbs such as "streamlined," "coordinated," "developed," and "implemented" positions the candidate as a proactive and results-driven professional, which is highly attractive to hiring managers.

Weak Experiences

• Assisted with the coordination of business meetings and events, ensuring all necessary materials were prepared in advance.
• Handled routine office tasks, such as managing emails, answering phone calls, and maintaining office supplies.
• Supported the implementation of new administrative procedures, contributing to the organization of company records.
• Provided administrative support to the sales team, helping to prepare presentations and reports for client meetings.
• Participated in the documentation of business processes, aiming to increase efficiency within the team.
• Assisted in the management of the company's CRM system, ensuring customer data was up to date and accurate.
• Helped organize team schedules and appointments, coordinating with multiple departments to avoid conflicts.
• Contributed to the preparation of monthly financial reports by collecting and summarizing data.
• Supported various departments with ad-hoc projects, including research and data entry tasks.
• The examples provided are weak because they are vague and fail to convey the candidate's impact on the organization. They lack measurable achievements and do not demonstrate how the candidate's support translated into tangible benefits for the business. To strengthen these bullet points, the candidate should include specific outcomes, such as how their assistance improved process efficiency or contributed to the success of events and projects, and use more dynamic action verbs to describe their role in these accomplishments.

Top Skills & Keywords for Business Support Resumes:

Top hard & soft skills for business supports, hard skills.

• Customer Relationship Management (CRM) Software
• Microsoft Office Suite Proficiency
• Data Entry and Database Management
• Financial Reporting and Analysis
• Project Management Tools (e.g., Asana, Trello)
• Business Process Improvement
• Inventory Management Systems
• Enterprise Resource Planning (ERP) Software
• Document Management and Filing Systems
• Accounting Software (e.g., QuickBooks, SAP)
• Time Management and Scheduling
• Business Writing and Communication

Soft Skills

• Communication and Interpersonal Skills
• Organizational and Time Management Skills
• Problem-Solving and Analytical Thinking
• Adaptability and Flexibility
• Customer Service Orientation
• Teamwork and Collaboration
• Attention to Detail and Accuracy
• Multi-Tasking and Prioritization
• Professionalism and Work Ethic
• Conflict Resolution and Diplomacy
• Initiative and Proactiveness
• Emotional Intelligence and Relationship Management

Go Above & Beyond with a Business Support Cover Letter

Business support cover letter example: (based on resume), resume faqs for business supports:, how long should i make my business support resume.

The ideal length for a Business Support resume is typically one to two pages, depending on your experience and the relevance of your past roles to the position you're applying for. Here's how to determine the appropriate length for your resume: **Relevance over Quantity:** Focus on including the most pertinent information that showcases your qualifications for the Business Support role. Highlight your experience in administrative tasks, customer service, data management, or any other relevant areas. If you have a long career history, you may not need to detail early or unrelated positions. **Highlight Achievements:** Rather than listing every duty you've had, concentrate on specific achievements and contributions you've made in your past roles. Use bullet points to describe how you've improved processes, saved time, or contributed to team success. Quantify these accomplishments when possible to provide a clear picture of your impact. **Tailor Your Content:** Customize your resume for the job you're applying for by emphasizing the skills and experiences that align with the job description. This not only makes your resume more relevant but also helps you keep it concise by removing unrelated information. **Format Wisely:** Use a clean, professional format that allows for white space and easy readability. Opt for bullet points and short paragraphs, and choose a standard font to ensure that your resume is accessible and appears uncluttered. **Edit Rigorously:** Proofread your resume to remove any redundancies or unnecessary jargon. Strong, active language can convey your responsibilities and achievements succinctly, making a more compelling case for your candidacy in fewer words. In summary, a Business Support resume should be long enough to convey your relevant experience and achievements without overwhelming the reader. By focusing on the quality of the content rather than the quantity, you can create a powerful resume that fits within the one to two-page standard.

What is the best way to format a Business Support resume?

The ideal resume format for a Business Support professional should be structured to highlight your organizational skills, ability to manage tasks efficiently, and support business operations effectively. Here are some key considerations and tips for crafting your Business Support resume: **Clear and Professional Layout:** Choose a clean, professional layout that allows for easy navigation. Avoid overly complicated designs that can distract from the content. A simple, elegant format can make a strong impression. **Contact Information:** Place your name and contact information at the top of the resume. Ensure your email address and phone number are current and professional. **Summary or Objective:** Start with a brief summary or objective that clearly states your career goals and what you bring to the table. This should be tailored to the Business Support role you're applying for. **Relevant Skills Section:** Create a dedicated section for your skills that are relevant to Business Support roles. This may include proficiency in office software, customer service, project management, and communication skills. Use bullet points for readability. **Professional Experience:** List your work experience in reverse chronological order, with your most recent job first. For each position, include your title, the company name, and the dates of employment. Under each role, use bullet points to describe your responsibilities and achievements, focusing on those that demonstrate your support skills and contributions to business operations. **Quantifiable Achievements:** Whenever possible, quantify your achievements with numbers or percentages to show the impact of your work. For example, "Reduced office supply expenses by 20% through strategic vendor negotiations." **Education and Certifications:** Include your educational background, starting with the highest degree earned. Also, list any relevant certifications or training that pertain to Business Support roles. **Additional Sections:** If applicable, add sections for volunteer work, professional memberships, or additional qualifications that may be relevant to the role and demonstrate your commitment to the field. **Consistency and Readability:** Maintain consistency in your use of font, size, and formatting throughout the document. Use headings and subheadings to organize sections, and ensure there is enough white space to make the resume easy on the eyes. **Proofread:** Finally, proofread your resume multiple times to eliminate any typos or grammatical errors. Consider having a colleague or mentor review it as well. Remember, the goal of your resume is to make a compelling case for why you are the best candidate for the Business Support position. Tailor your resume to each job

Which Business Support skills are most important to highlight in a resume?

When crafting your Business Support resume, it's essential to include keywords and action verbs that align with the core responsibilities and skills required for the role. Here are some you might want to consider: **Keywords:** - Customer Service - Data Analysis - Process Improvement - Project Management - Reporting - Compliance - Administrative Support - Scheduling - Documentation - CRM (Customer Relationship Management) - ERP (Enterprise Resource Planning) - Efficiency Optimization - Cost Reduction - Quality Assurance - Risk Management - Stakeholder Engagement - Technical Support - Training & Development **Action Verbs:** - Coordinated - Managed - Implemented - Streamlined - Facilitated - Analyzed - Optimized - Developed - Executed - Monitored - Assisted - Supported - Resolved - Enhanced - Maintained - Negotiated - Organized - Delivered Remember to use these keywords and action verbs in the context of specific achievements and responsibilities. For example, instead of saying "Responsible for customer service," you could say "Enhanced customer satisfaction by implementing a new CRM system and streamlining response times." This showcases not only your role but also the positive outcome of your actions. Tailor these terms to match the job description of the position you're applying for, as this will help your resume pass through Applicant Tracking Systems (ATS) and catch the attention of hiring managers.

How should you write a resume if you have no experience as a Business Support?

Crafting a resume for a Business Support role when you lack direct experience can be a challenge, but with a strategic approach, you can present yourself as a strong candidate. Here’s how to structure your resume to highlight your potential: Focus on Transferable Skills: Identify skills from your previous experiences that are relevant to a Business Support role. These might include organization, communication, customer service, problem-solving, and proficiency with office software. Emphasize these skills in your resume, providing examples of how you've applied them in other settings. Highlight Educational Background: If you have a degree or certifications in business administration, management, or a related field, make sure to feature this prominently on your resume. Relevant coursework or projects that demonstrate your understanding of business processes and support functions should also be included. Detail Relevant Experiences: Think about any volunteer work, internships, or part-time jobs where you've performed tasks that could relate to Business Support. This could include organizing events, managing schedules, handling inquiries, or maintaining records. Describe these experiences, focusing on your responsibilities and the skills you developed. Showcase Your Technical Proficiency: Business Support often requires the use of various software and tools. List any technical skills you have, such as proficiency with Microsoft Office Suite, CRM software, or any other relevant applications. Demonstrate Soft Skills: Soft skills are crucial in Business Support roles. Showcase your ability to work in a team, your attention to detail, and your adaptability. Provide examples of situations where you've successfully used these skills. Include a Summary Statement: Start your resume with a summary statement that encapsulates your enthusiasm for the Business Support field and your eagerness to bring your transferable skills to the role. This statement should be tailored to the specific job you're applying for, indicating your commitment to growing in this career path. Remember, your resume is your opportunity to tell a compelling story about why you're a good fit for a Business Support role, even without direct experience. Use it to paint a picture of a capable, dedicated professional ready to contribute to a business's success.

Compare Your Business Support Resume to a Job Description:

See how your Business Support resume compares to the job description of the role you're applying for. Our free Resume and Job Description Match tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Business Support resume, and increase your chances of landing the interview:

• Identify opportunities to further tailor your resume to the Business Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Business Supports:

Business support resume example, more resume guidance:.

Business Support Resume Sample

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Work Experience

•  Strong project and process management skills
•  Excellent communication and presentation skills
•  Excellent analytical abilities
•  Proven ability to work across various business units to raise and resolve issues effectively
•  Ability to work independently, supporting a team of leaders and adjusting priorities as necessary
•  Organized, detail-oriented, with drive towards continuous improvement
•  Strong software skills, especially Excel and PowerPoint
• Work with IT to automate transaction workflow and create robust trade booking and trade activity monitoring tools
• Office Management
• Incident handling: Act as troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents; Escalate and participate in serious production incidents to ensure closure within SLA; Actively monitor application incident queues, accept ownership of incidents and ensure there is progress in incident resolution
• Problem Management: Ensure processes to mitigate, remedy and prevent recurrences of outages are documented and shared with other team members; Continuously review incidents for trends and common root causes
• Training and Documentation: Adhere to existing process documentation standards and continuously strive to improve the standards and quality of documentation; Maintain the WIKI (support documentation repository) to ensure it is accurate and up-to-date
• Participate in the assessment of new applications being on-boarded to the Global Application Support framework, ensuring management is aware of any potential issues or knowledge required
• Maintain the application readiness checklist from a business and support perspective
• Participate in projects and enhancement initiatives across multiple applications to ensure Support requirements are understood and embedded into the project plan
• We are open to candidates in any state within US Enterprise Role Overview
• Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit. Coordinate activities with other areas of the Company as required to ensure smooth implementation of new and/or enhanced processes or systems
• Business Partner calling in for support
• Business Partners calling in for support
• Develop review templates that define all the key transaction attributes in conjunction with traders, risk management and valuations
• Recommend improved workflow and initiate reports or projects between departments to increase efficiencies and controls
• Monitor the trends in volume and type of trade activity to ensure that risk systems and processes are fit for scale

Professional Skills

• Demonstrate critical thinking skills, sound judgment, attention to detail, and strong organizational and communication skills
• Excellent customer service skills and strong organization and follow up skills.
• Strong communication skills, including effective comprehension, listening, verbal and written communication skills
• Strong organizational and workload management skills; ability to prioritize own work and re-prioritize when necessary
• Excellent communication & presentation skills. Prior consulting experience in a similar hi-tech industry is desirable but not mandatory
• Solid computer skills and demonstrated skills working with the Microsoft Office Suite
• Excellent planning and organizational skills and strong attention to detail

How to write Business Support Resume

Business Support role is responsible for analytical, excel, organizational, microsoft, business, interpersonal, advanced, organization, powerpoint, customer. To write great resume for business support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Business Support Resume

The section contact information is important in your business support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Business Support Resume

The section work experience is an essential part of your business support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous business support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Support resume experience can include:

• Excellent interpersonal skills, communication skills and telephone manner
• Strong organizational skills with proven ability to manage multiple and competing priorities
• Administrative experience with demonstrated knowledge of process improvement and strong analytical skills
• Excellent effective organizational and time management skills
• Strong time management skills with the ability to multi-task and establish priorities
• Good English-, and German skills in speaking and writing

Education on a Business Support Resume

Make sure to make education a priority on your business support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Business Support Resume

When listing skills on your business support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business support skills:

• Demonstrated project management skills including the ability to effectively manage multiple cross-functional projects
• Analytical with strong problem solving skills including excellent reasoning ability
• Good typing skills and excellent knowledge of Microsoft Office, including Word, PowerPoint and Excel
• Demonstrate strong project management and rounded analytical and problem solving skills
• Intermediate skills in applicable software packages and office equipment. Basic project administrative skills
• Solid organizational skills with a demonstrated ability to manage multiple tasks at once

List of Typical Experience For a Business Support Resume

Experience for business support analyst resume.

• Demonstrate effective project planning and organizational skills and effective use of time and resources to accomplish work and ability to meet deadlines
• Excellent customer relationship skills, analytical ability and the ability to work effectively with customers and IT management
• Strong organizational skills with ability to multi-task and manage shifting and urgent priorities
• Strong consulting skills -- influencing, collaboration, contracting and responsiveness
• Effective communicating and organizing skills
• Excellent administrative, organisational, forward planning and team working skills along with a positive can do attitude
• Excellent communications and writing skills and editing capabilities

Experience For Business Support Administrator Resume

• Strong problem solving and consistent decision making skills
• Good influencing and networking skills
• Strong troubleshooting skills and detail oriented
• Strong analytical, process-orientation and problem-solving skills
• Strong organizational skill, ability to balance multiple tasks, prioritize conflicting needs and work to tight deadlines
• Excellent written, oral communication and presentation skills; quick learner capable of applying new tools and techniques

Experience For Business Support Lead Resume

• Strong logic and practical reasoning skills
• Self-motivated with good numeracy and analytical skills
• Self- motivated with good analytical skills
• Effectively manage and prioritize various tasks with minimal supervision
• Strong analytical skill set and affinity for metrics and data required. Intermediate to advanced user skill set in MS Excel and Access required
• Strong analytical skills in comparing datasets and attention to detail

Experience For Business Support Executive Resume

• Accurate, detail‐oriented, with strong analytical, communication and interpersonal skills, and highly organized
• Strong computer & analytical skills (proficient in Excel, PowerPoint, Outlook and Word)
• Superior communication, problem solving and prioritization skills are also required
• Strong organizational, interpersonal and communications (verbal, written presentation) skills
• Have strong interpersonal skills with collaborative style of solving problems

Experience For Senior Business Support Analyst Resume

• Planning & Priority Setting – Level 1 Follows a systematic approach to prioritising and delivery
• Accounting skills or back office background
• Tracking and aggregating skills assessment updates, including identification of any past due action items or assessment updates
• Good understanding of ledger systems, good accounting knowledge and sensitive to reporting cycle
• Experience working with procurement, collaborating with CROs / vendors and experience with flexible resourcing models preferable

Experience For Business Support Co-ordinator Resume

• Use ASL/English effectively to communicate with the Deaf, Hard of Hearing and Hearing users of VRS services
• Drives efficiencies by effectively communicating business cases and securing commitments from the business
• Proven ability to manage multiple projects and tasks simultaneously. Capable of prioritizing activities and working independently with minimal supervision
• Use data analysis, evaluation and reporting systems effectively by ensuring systems are streamlined to maximise efficiency and avoid duplication
• Provide a key liaison point between our supply chain and internal staff, communicating messages and requests effectively and providing support as required
• Liaise with suppliers of goods to secure pricing and/or assist in developing supplier relationships for goods supplied to the key account customers sites
• Superior written and verbal communication skills, including being able to synthesize data, develop recommendations, and influence partners

Experience For Mgr-finance Business Support Resume

• Critical thinking and problem solving are key skills for this role
• Administrative writing/reporting and correspondence skills
• Skills for technical writing including the ability to write policies and procedures
• Experience leveraging and encouraging collaboration and strong team work to achieve quality design and continuity
• Trouble shooting skills and persistence in problem solving
• Proven track record of building strong partnerships and influencing at the executive level without direct authority
• Financial analysis, planning and modeling experience. MBA could be used for 2 years of experience
• Have proven experience of designing and implementing IT system changes

Experience For Business Support Intern Resume

• Provide reporting to allow team leaders to efficiently and effectively manage their teams daily work load
• Advanced desktop technology skills including database management, Excel and PowerPoint
• PC skills including proficiency in MS Access, MS Sharepoint, MS Word, Excel and database applications
• Speak, read and write the English language; proficient word-processing, excel, grammar, organizational and communication skills etc
• Technical understanding and problem analysis skills
• Strong knowledge and experience on financial planning analysis
• Proficient IT skills including MS Word, MS Excel, MS PowerPoint, and Sharepoint
• Comfortable learning new financial systems and process to update skills as they evolve
• First Class report writing skills

Experience For Head of Business Support Resume

• Prior experience with contributing to executive-level presentations is desired
• Proven experience in working with local community organizations and the public
• Experience in general insurance/banking/financial services sector is viewed a strong asset
• Finance or similar business operations experience (combination of FP&A/Accounting experiences)
• Develop process improvements and work instructions to ensure we are effectively assisting the client, and temporary employees
• The ability to work effectively, be self-motivated and committed to exceeding customer expectations
• Experience working as part of a team with a proven ability to make an active contribution to the team's performance and teamwork

Experience For Business Support Management Resume

• Analytical and Planning Skills: Analyze data and solve problems that affect the project on a regular basis
• Related business experience in Accounting and Cash Applications; preferably with SAP experience
• High level of analytical skills, turning meaningful analysis into recommended actions
• Problem solving, investigative skills
• Proven experience of providing administration support for teams
• Proven experience of producing spreadsheet and monthly management reports
• Position requires a high level of initiative, written and spoken communication skills and innovative problem-solving ability
• Experience working within a large bank as a Business Support Analyst or similar experience

List of Typical Skills For a Business Support Resume

Skills for business support analyst resume.

• Strong organizational skills, effective time management and prioritization
• Demonstrable MS Office skills, specifically good knowledge of Microsoft Excel Macros (SQL skills would be highly regarded)
• Intermediate MS Excel & Power Point skills or aptitude to develop these skills
• Exceptional communication skills- confident, organized and clear. Can effectively interact with all organizational levels
• 4) Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
• Excellent analytical, written and verbal communication and organizational skills with demonstrated proficiency
• Strong MI experience and analytical skills required
• Good customer service experience / skills and confident dealing with customer queries over the phone

Skills For Business Support Administrator Resume

• At least 6 months experience in Analyze Problems & Situations, Strong written and verbal communication skills
• A good team player and with strong organizational skills
• Strong time management and personal organization skills. Ability to prioritize tasks
• Strong time management and personal organization skills. Ability to prioritize
• Effective meeting management and partnering skills aligning stakeholders, building consensus and resolving conflicts
• Demonstrated experience consolidating and preparing reporting materials across teams; Ability to synthesize information
• Excellent problem solving skills; Passionate about driving positive change
• Work under pressure, prioritising effectively to meet sometimes demanding deadlines

Skills For Business Support Lead Resume

• Excellent interpersonal skills. Capable of establishing and maintaining positive workplace relationships
• Proven decision making, report writing, analytical and time management skills
• Strong customer service skills and an eagerness to excel and be part of a dynamic, fast growing team
• Good problem solving skills with focus on quality
• Strong communication skills – verbal written and listening
• Strong numerical skills (i.e. able to spot issues with numbers at high level – timing, costs, profit level)

Skills For Business Support Executive Resume

• Excellent communication skills: verbal & writing
• Excellent verbal and written communication skills including the ability to present information to large groups
• Business and process savvy with good analytical and process re-engineering skills
• Highly effective problem solving skills
• Demonstrate excellent listening, communication and interpretive skill
• Good multi-tasking / organisation skills
• Confident communicator with strong influencing skills

Skills For Senior Business Support Analyst Resume

• Excellent computer skills and proficiency with Microsoft applications including Word, Excel, and Access
• Strong computer skills, including the ability to learn new systems quickly
• Strong skills in spreadsheet, charting and power point
• Customer focused and excellent communication skills including face-to-face; email and telephone
• Strong problem solving skills, with the ability to identify problems, apply critical analysis and rational to help solve it
• Strong organization skills and ability to multi-task, independently managing multiple projects and requests in a fast-paced environment
• Demonstrated exceptional presentation, training, and inter-personal skills
• Strong PC skills including EXCEL, Powerpoint, Visio, Word etc

Skills For Business Support Co-ordinator Resume

• Strong Microsoft Office skills, specifically Excel (Reporting & Analysis)
• Ensure development of comprehensive, efficient, and effective plans leveraging analytical and communication skills to achieve business objectives
• Strong analytical skills and ability to quickly assimilate facts
• Possess strong written and verbal communication skills in French and English
• Good Communication skills (verbal / written)
• Strong Microsoft Office skills – preferably Excel
• Effective interpersonal, teamwork and organisational skills
• Effectively prioritize work and multitask as needed
• Previous experience in a similar role within financial services would be ideal but a willingness to learn and core skills are more important

Skills For Mgr-finance Business Support Resume

• Proven interpersonal skills individually and in a team environment
• Strong quantitative/analytical skills, attention to detail
• Strong presentations skills and fluency in Microsoft Office Suite
• Partnership mentality- collaborative with strong presentation and influence skills
• Strong collaboration skills and ability to work independently
• Good interpersonal skills, proactive, organised, self-motivated, flexible
• Excellent telephone conversation skills

Skills For Business Support Intern Resume

• Good communications skills, patient with customers and able to converse well in English
• Strong analytical skills with the ability to troubleshoot and problem-solve
• Excellent communication and numerical skills
• Excellent written and verbal communication skills, capable of working with people at all levels within and external to the business
• Strong analytical, problem-solving and organisational skills
• Proven skills in training preparation and presentation
• Excellent time management and analytical skills and the ability to multi task
• Strong collaboration and relationship management skills, specifically with business stakeholders and peers
• Excellent Project Mgt, communication & facilitation skills

Skills For Head of Business Support Resume

• Strong organizational skills and the ability to manage multiple projects and assignments simultaneously
• Excellent interpersonal and communication skills, and ability to work well with staff at all levels
• Strong customer service skills with an upbeat, positive attitude
• Very good computer and database management skills
• Strong Microsoft Office skills—especially Microsoft PowerPoint and Excel

Skills For Business Support Management Resume

• Good communication, interpersonal, negotiation and relationship management skills
• Strong skills with Microsoft Office (Excel)
• Multi-task, self starter who can work independently, prioritize and manage time effectively
• Good MS Excel and SQL skills
• Strong skills in communication and application management
• Strong communication and influential skills, able to collaborate with multiple functions

List of Typical Responsibilities For a Business Support Resume

Responsibilities for business support analyst resume.

• Strong oral and written communication skills required to effectively give and receive information internally, to business area clients, and vendors
• Strong business analysis skills such as documentation, process flows, and communication skills required
• Experience in financial ERP systems and strong Excel skills,
• Attention to detail with strong organization skills especially in areas of time management and prioritization
• Strong project-management abilities, to include ability to prioritise effectively

Responsibilities For Business Support Administrator Resume

• Excellent time management skills and ability to manage multiple competing/concurrent activities
• Excellent customer service skills and committed to delivering best in class customer service at all times, internally and externally
• Experience working effectively with a variety of stakeholders at different levels
• Excellent English and Polish skills
• Excellent communication skills - both verbal and written,
• Excellent PC skills with the ability to learn new applications quickly
• Excellent analytical skills and the ability to think through problems, assess a variety of factors, and recommend solutions
• Strong organizational and time management skills with the ability to work independently within very tight deadlines

Responsibilities For Business Support Lead Resume

• Excellent PC skills (especially with MS Office)
• Good IT skills, Oracle eBS, Outlook and Excel – intermediate (pivot tables and lookups)
• Strong sense of urgency and organisational skills
• Good Admin Skills – inc Excel, Word, Office
• Excellent written communication skills; understands audience and communicates with appropriate level of detail

Responsibilities For Business Support Executive Resume

• Excellent interpersonal and communication skills (personal, written and presentation)
• Prior business support skills
• Strong organizational , written and verbal communication skills
• Relevant experience and skills in pharmaceutical manufacturing - Facilities Systems and Processes
• Excellent problem solving skills with ability to consider potential downstream impacts
• Experience with project management skills such as: resource allocation (man-hours), report generation, milestone tracking, report coordination and analysis
• Excellent team working skills, and able to build relationships at all levels
• Excellent telephone manner and interpersonal skills

Responsibilities For Senior Business Support Analyst Resume

• Strong communication and interpersonal skills, able to influence multiple stakeholder groups
• Good PC skills (MS Office, databases, Internet, Outlook)
• Strong Microsoft (Excel, PowerPoint, Outlook, SharePoint) and related computer application skills required
• Has solid experience in producing report materials, proven by some original attainments
• Strong Microsoft Office applications experience and skill
• Excellent communication skills and ability to build rapport with clients and insurers
• Excellent SQL and VBA skills

Responsibilities For Business Support Co-ordinator Resume

• Operate effectively with the ability to work under pressure and to tight timeframes
• Work independently and prioritize all work assignments effectively to ensure timely completion
• Very good team and interpersonal skills
• Well organized with excellent leadership and interpersonal skills
• Proven verbal and written communication skills,

Responsibilities For Mgr-finance Business Support Resume

• Work on own initiative and as part of the team to prioritise clients queries effectively
• Excellent IT skills– Excel, database management, Word
• Very strong oral communication as well as written and presentation skills
• Highly organised and able to manage workload through good time management skills
• Organized, detail oriented and strong time management skills needed
• Proven analytical skills with a level of attention to detail in order to adhere to policies, procedures and guidelines
• Solid Microsoft Office skills: Word, Excel, PowerPoint & SharePoint

Responsibilities For Business Support Intern Resume

• Solid Microsoft Office skills: Word, Excel, PowerPoint
• Solid EPM skills and knowledge of General Ledger
• Prior administrative support, business support lead experience or other relevant experience
• Strong analytical and a problem-solving skills, and a solution-focused approach
• Strong communication/presentation skills coupled with the ability to articulate complex tax issues to both tax and non-tax specialists
• Excel in people skills and have an excellent customer service ethos

Responsibilities For Head of Business Support Resume

• Strong awareness of overall business activities and ability to communicate relevant information effectively
• Good communication and interpersonal skills with the ability to develop and maintain relationships
• Understands business impact resulting from effective operational tools, able to implement use of tools and maintain systems ensuring operational effectiveness
• Prior experience involving multi-tasking and detail oriented responsibilities
• Confident public speaking and networking skills
• Proven experience working in Agile IT project delivery team and leading the team as a scrum master
• Resource management skills, such as the ability to track and monitor headcount in real time and manage staffing requests
• Intermediate/Advanced MS Excel skills and an understanding of MS Visio

Responsibilities For Business Support Management Resume

• Prior experience of provisioning and procurement processes
• Extraordinary multitasking skills and the ability to work well under pressure and/or deadlines
• Demonstrates strong MS Excel capabilities including higher end functionality (i.e. pivot tables, lookup tables, etc.)
• Experience with strong knowledge of financial industry, including: products, processes, platforms, and systems
• Relationship management skills necessary to build relationships across business, technology, and operations spanning multiple lines of business

Related to Business Support Resume Samples

Business support associate resume sample, business support director resume sample, business support specialist resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

• • Led a cross-functional team in optimizing well programs, improving efficiency by 25% within the first year.
• • Deployed new logging technology across five major client accounts, resulting in a 15% increase in market share.
• • Spearheaded weekly and monthly strategic reviews with clients, driving 20% growth in wallet share over two quarters.
• • Managed complex contract negotiations and pricing strategies, achieving a 10% rise in customer loyalty.
• • Facilitated quarterly SQM, enhancing our SQ standards that contributed to a 30% reduction in incident reports.
• • Initiated credit memos and invoice reviews, efficiently resolving financial discrepancies that led to a 15% improvement in DSO.
• • Managed training programs for new technologies, elevating crew performance by 20%.
• • Drove the adoption of best practices across operations, resulting in a 10% uptick in SQ compliance.
• • Orchestrated wellsite audits, ensuring strict adherence to customer SOPs and enhancing safety standards.
• • Reviewed failure reports meticulously before submission to clients, maintaining a 99% accuracy rate.
• • Directly managed a team of 50, fostering a culture of excellence and accountability.
• • Contributed to the increase of regional sales revenue by 15% through strategic client engagement.
• • Pioneered the introduction of a new drilling bit technology, which captured a 10% new market segment.
• • Collaborated with R&D and operations to align product rollouts with market demand.
• • Liaised with customer technical teams to provide tailored solutions, enhancing client satisfaction rates.

10 Customer Support Manager Resume Examples & Guide for 2024

In the role of Customer Support Manager, you oversee the customer service team, ensuring that clients receive timely and effective assistance. Highlight your experience in managing team performance, developing customer service protocols, and improving customer satisfaction metrics on your resume. Incorporate abilities such as conflict resolution, strong communication, and data analysis to demonstrate your expertise. Emphasize your achievements in boosting customer retention rates and implementing successful training programs to illustrate the impact of your leadership.

All resume examples in this guide

Single Column

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a customer support manager, articulating your unique abilities to both manage a team and ensure high levels of customer satisfaction can be a tough challenge on your resume. Our guide provides detailed advice on how to distill your diverse skills and experiences into a potent summary that will grab an employer's attention right from the start.

• Aligning the top one-third of your customer support manager resume with the role you're applying for.
• Curating your specific customer support manager experience to get the attention of recruiters.
• How to list your relevant education to impress hiring managers recruiting for the customer support manager role.

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Creating the best customer support manager resume format: four simple steps

The most appropriate customer support manager resume format is defined by precision and a systematic approach. What is more, it should reflect upon how your application will be assessed by recruiters. That is why we've gathered four of the most vital elements to keep in mind when designing your resume:

• It's all about presenting how your experience or skills align with the job. Use the reverse-chronological resume format , if your expertise is relevant to the customer support manager role. Otherwise, select the functional skill-based resume format or the hybrid resume format to shift the focus to your skill set.
• Resume header - make sure you've filled out all relevant (and correct) information, like your contact details and link to your portfolio.
• Resume length - unless you've over a decade of applicable expertise in the field, stick with a one-page resume format. If you'd like to present more of your professional experience, go up to two pages.
• Resume file - submit your customer support manager resume in a PDF format to ensure all information stays in the same place.

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If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

The six in-demand sections for your customer support manager resume:

• Top one-third should be filled with a header, listing your contact details, and with a summary or objective, briefly highlighting your professional accolades
• Experience section, detailing how particular jobs have helped your professional growth
• Notable achievements that tie in your hard or soft skills with tangible outcomes
• Popular industry certificates to further highlight your technical knowledge or people capabilities
• Education to showcase your academic background in the field

What recruiters want to see on your resume:

• Proven experience managing customer support teams and improving customer satisfaction metrics
• Proficiency in customer support software, ticketing systems, and CRM tools
• Strong leadership skills with the ability to train, motivate, and oversee a diverse team
• Demonstrated ability to develop and implement customer service protocols and performance standards
• Expertise in analyzing customer service trends and implementing strategic improvements to support workflows

The experience section or the essence of your professional customer support manager resume

Recruiters always have and always will appreciate well-written customer support manager resume experience sections.

The experience section is perhaps the most crucial element of your professional presentation, as it needs to answer job requirements while showcasing your technical expertise and personality.

Create your best resume experience section yet by:

• Selecting only relevant experience items to the role you're applying for;
• Always ensure you've listed a metric to quantify your success alongside each experience item;
• Create a narrative that showcases your customer support manager career succession: this goes to show the time and effort you've invested in the field to build your experience from the ground up;
• Within each experience bullet, consider a problem you've solved, the skills you've used, and the bigger impact this has made in the organization.

Take a look at how other real-life professionals have curated their experience with the customer support manager samples below:

• Led a customer support department of 30 representatives, reducing average call handle time by 20% through optimized training programs.
• Implemented a NPS-driven strategy that increased customer satisfaction rates by 15%, directly contributing to a 10% increase in customer retention.
• Oversaw the integration of a new CRM system across the support team, enhancing ticket resolution efficiency by 25%.
• Managed a multi-tier support team, developing a skill-based routing system that improved first-contact resolution by 30%.
• Executed a feedback collection program that led to the introduction of three key product features, substantially improving user experience.
• Collaborated with the product team to create a comprehensive support knowledge base, shortening training time for new hires by 40%.
• Championed a customer support initiative that was recognized as 'Best Customer Service' in the industry, beating 50 competing companies.
• Developed and managed a remote customer support team, which allowed the company to expand service hours and increase revenue from international markets.
• Drove the adoption of customer service technologies, including live chat and AI-powered bots, which increased customer engagement by 20%.
• Revitalized an underperforming customer support team, turning it into a top performer with the lowest average response time in the company's history.
• Spearheaded a 'voice of the customer' program that directly influenced product roadmap prioritization, resulting in the successful launch of two major product updates.
• Negotiated and secured a lucrative contract with a leading third-party support provider, expanding support coverage while reducing operational costs by 15%.
• Implemented a comprehensive customer loyalty program that increased repeat business by an impressive 35% within the first year.
• Led a team in a high-stakes transition to a cloud-based support platform that significantly improved scalability and customer data insights.
• Pioneered a cross-functional training module across the company, enhancing the overall understanding of customer success within the organization.
• Cultivated a culture of continuous improvement, which led to the team surpassing key performance indicators by over 50% in the first quarter.
• Strategically reallocated resources during peak hours, which reduced average customer wait times by more than 40%.
• Initiated and supervised a reward system for support agents that improved team morale and decreased annual turnover by 22%.
• Managed cross-cultural customer support teams, leveraging diverse perspectives to enhance the global customer service experience.
• Initiated a quarterly customer service training summit that became an industry benchmark for excellence in customer service training.
• Orchestrated the migration of customer support systems to a new platform, leading to a more robust and user-friendly interface for customer interactions.
• Introduced an advanced analytics program that tracked customer satisfaction trends, enabling proactive service adjustments.
• Enhanced customer touchpoints through the introduction of social media support channels, broadening service access and improving resolution times.
• Conducted a complete overhaul of the customer service training program, creating a dedicated mentorship system to bolster knowledge-sharing.
• Coordinated the successful installation of a customer feedback loop that increased product team responsiveness to customer issues by 50%.
• Piloted a customer retention project that reduced churn rate by 18% in six months by personalizing customer support experiences.
• Fostered a team environment focused on exceptional customer support, resulting in a team award for outstanding performance in the fiscal year.
• Directed a company-wide initiative to standardize support protocols across all departments, which decreased time-to-resolution by 25%.
• Implemented a targeted upselling program through the customer service department, contributing an additional $500K in annual revenue.
• Led the creation of a multi-lingual support strategy to cater to a growing international customer base, helping to increase market share by 10% in non-English speaking regions.

Quantifying impact on your resume

• Highlight the percentage of customer satisfaction improvement achieved under your management to demonstrate your ability to enhance customer experiences.
• Include the number of customer service team members you have successfully managed or led to illustrate your leadership capabilities.
• Mention the reduction in average customer resolution time to show your effectiveness in streamlining support processes.
• Quantify the volume of customer interactions handled to showcase the scale of your customer service operations.
• Document any increase in customer retention rates to emphasize your role in fostering customer loyalty and business growth.
• Cite specific figures of cost savings realized through your support initiatives to prove your proficiency in managing budgets.
• Indicate the number of training sessions or workshops conducted for staff development to reflect your commitment to team advancement.
• Present any growth in support channels or languages offered, with percentages, to highlight your contributions to the company’s expansion.

Action verbs for your customer support manager resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• How To List Certifications On A Resume (Examples Included)
• Perfecting the Education Section on Your Resume

Showcase any ongoing or recent educational efforts to stay updated in your field.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your Customer Support Manager resume:

Customer Relationship Management (CRM) software

Help Desk Software

Knowledge Management Systems

Ticketing Systems

Data Analysis Tools

Communication Platforms

Live Chat Software

Email Management Tools

Social Media Management Tools

Reporting and Analytics Tools

Problem-Solving

Communication

Conflict Resolution

Time Management

Adaptability

Team Collaboration

Customer Focus

Critical Thinking

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

Qualifying your relevant certifications and education on your customer support manager resume

In recent times, employers have started to favor more and more candidates who have the "right" skill alignment, instead of the "right" education.

But this doesn't mean that recruiters don't care about your certifications .

Dedicate some space on your resume to list degrees and certificates by:

• Including start and end dates to show your time dedication to the industry
• Adding credibility with the institutions' names
• Prioritizing your latest certificates towards the top, hinting at the fact that you're always staying on top of innovations
• If you decide on providing further information, focus on the actual outcomes of your education: the skills you've obtained

If you happen to have a degree or certificate that is irrelevant to the job, you may leave it out.

Some of the most popular certificates for your resume include:

The top 5 certifications for your customer support manager resume:

• Customer Service Manager Certification (CSMC) - National Customer Service Association (NCSA)
• Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
• Professional Customer Service Certification (PCSC) - Service Strategies
• Certified Customer Service Leader (CCSL) - International Customer Service Association (ICSA)
• Customer Service Institute of America Certified Manager (CSIA-CM) - Customer Service Institute of America (CSIA)

List your educational qualifications and certifications in reverse chronological order.

• When You Should (And Not) Add Dean's List On Your Resume
• How to List Expected Graduation Date on Your Resume

Writing the customer support manager resume summary or objective: achievements, keywords, dreams, and more

Deciding on whether to include a resume summary or resume objective should entirely depend on your career situation.

If you have:

• Plenty of relevant achievements you'd like to bring recruiters' focus to, make use of the resume summary. Ensure each of your achievements is quantified with concrete proof (e.g. % of cases solved).
• Less applicable experience, utilize the resume objective. Within the objective include a few noteworthy, past successes, followed up by your professional dreams.

As a bonus, you could define in either your customer support manager resume summary or objective what makes you the perfect candidate for the role.

Think about your unique hard and soft skills that would make your expertise even more important to the job.

These customer support manager professionals have completely covered the formula for the ideal resume introduction:

Resume summaries for a customer support manager job

• Seasoned customer support manager with over 12 years of experience in a high-volume tech support environment, possessing a proven track record in improving customer satisfaction rates by 35%. Expertise in leading cross-functional teams and overhauling customer service protocols. Spearheaded the customer relationship management system integration which increased team efficiency by 25%.
• Highly effective former hospitality manager transitioning into a customer support role, bringing 10 years of experience in managing client relations and staff teams. Skilled in conflict resolution and known for exceptional problem-solving abilities, seeking to leverage a strong customer-centric mindset to enhance support operations.
• Former educational professional eager to pivot into customer support management, carrying over 8 years of experience in student services and academic administration. Renowned for developing innovative engagement strategies that increased retention rates by 20%, aiming to transfer communication and organizational skills to a dynamic support team.
• As a recent business management graduate, eager to apply comprehensive knowledge of customer service theories and an enthusiastic approach to real-world problem-solving in a challenging support management role. Dedicated to mastering technical tools and delivery methods to exceed customer expectations and streamline support processes.
• With a fresh perspective and a fervent desire to excel in customer service, this motivated individual with no prior industry-specific experience is set to apply exceptional interpersonal skills and a fast-learning aptitude. Committed to understanding and implementing advanced support techniques to contribute positively to team success and client satisfaction.
• Diligent and empathetic professional with over 15 years of leadership in retail management, adept at team building and effective communication. Now seeking to apply extensive experience in customer relations to drive success in a customer support management capacity, harnessing analytical skills to solve issues and enhance the customer experience.

Additional valuable customer support manager resume sections to stand out

When assessing candidate applications, recruiters are often on the lookout for elements that go beyond meeting standard requirements and technical expertise.

This is where extra sections could play a key role in showcasing your unique skill set and personality.

Make sure to include sections dedicated to:

• How you spend your free time, outside of work. The interests resume section also goes to show your personality and transferrable skills; and may also serve to fill in gaps in your experience;
• Most innovative work. The projects resume section brings focus to what you're most proud of within the field;
• How you're able to overcome language barriers. The language resume section is always nice to have, especially if communication would be a big part of your future role;
• Industry-wide recognitions. Remember that the awards resume section should highlight your most noteworthy accolades and prizes.

Key takeaways

• All aspects of your resume should be selected to support your bid for being the perfect candidate for the role;
• Be intentional about listing your skill set to be balanced with both technical and people capabilities, while aligning with the job;
• Include any experience items that are relevant to the role and ensure you feature the outcomes of your responsibilities;
• Use the summary or objective as a screenshot of your best experience highlights;
• Curate various resume sections to showcase personal, transferable skills.

Looking to build your own Customer Support Manager resume?

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Business Support Resume Examples

Writing a great business support resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own business support resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the business support job you're after.

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Essential Components for Crafting a Standout Business Support Resume

Creating a compelling Business Support Resume is pivotal in highlighting your expertise and qualifications for roles that are integral to the operational success of a company. This document should effectively showcase your problem-solving prowess, task management skills, and capacity to enhance business efficiency. A well-structured resume includes key sections such as contact information, a professional summary or objective, skills and competencies, work history, education, achievements, and references. Let's explore how to optimize each of these elements to make your resume shine.

Contact Information

At the top of your resume, ensure your Contact Information is complete and professional. This is how potential employers will initiate conversations with you about job opportunities.

Include your name, phone number, and a professional email address. Optionally, you can add your city and state, LinkedIn profile, and any relevant professional websites or portfolios.

• Phone Number
• Professional Email Address
• Home Address (City and State)
• LinkedIn Profile
• Professional Websites/Portfolios

Accuracy is paramount—ensure all contact details are current to avoid missed opportunities.

Professional Summary or Objective

The Professional Summary or Objective is your resume's introduction, succinctly presenting your career aspirations and most relevant skills and experiences.

• Professional Summary: Suited for seasoned professionals, this should summarize your key achievements and skills pertinent to the job.
• Objective Statement: Ideal for those new to the field or changing careers, it should articulate your career goals and applicable transferable skills.

Keep this section concise and tailor it to each job application to engage hiring managers.

Related: Top Business Support Resume Objective Examples

Skills and Competencies

The Skills and Competencies section is your chance to highlight the abilities that make you a standout candidate for a Business Support role.

• Communication Skills
• Organizational Skills
• Problem-Solving Skills
• Technical Skills
• Customer Service Skills
• Teamwork Skills
• Attention to Detail
• Adaptability/Flexibility

Provide examples to illustrate your skills and include any job-specific expertise that sets you apart.

Related: Business Support Skills: Definition and Examples

Work Experience

Detail your Work Experience in reverse chronological order, emphasizing responsibilities and achievements that align with Business Support roles. Use action verbs and quantify results to demonstrate your impact.

Include relevant experiences, even from non-traditional roles, and highlight transferable skills. Relevance is key—tailor this section to the job you're applying for.

Education and Certifications

Your Education and Certifications provide insight into your academic and professional qualifications.

• Education: List degrees and relevant coursework.
• Certifications: Include industry-specific certifications that enhance your credibility.
• Continuous Learning: Mention recent seminars, workshops, or courses.
• Skills Acquired: Highlight skills gained through education that are applicable to the job.

Customize this section to reflect the requirements of the job you're targeting.

Related: Business Support Certifications

Achievements and Awards

Listing Achievements and Awards can differentiate you from other candidates by showcasing your exceptional contributions to past employers.

Include relevant, quantifiable accomplishments and awards, ensuring they align with the skills and experiences sought in Business Support roles. Be honest and ready to discuss these achievements in interviews.

References can bolster your application by providing third-party validation of your skills and work ethic. Choose individuals who can speak positively about your professional attributes and always ask for their permission before listing them.

It's common to note "references available upon request" to save space and maintain control over when your references are contacted.

Keep in touch with your references regularly, so they're prepared to endorse you when needed.

By meticulously crafting each section of your Business Support Resume, you'll present a comprehensive and compelling picture of your professional capabilities, increasing your chances of landing the role you desire.

Related Resume Examples

• Support Analyst
• Support Specialist
• Support Technician
• Support Worker
• Support Coordinator
• Support Manager

Resume Worded   |  Resume Skills

Skill profile, support manager, improve your resume's success rate by using these support manager skills and keywords ..

• Hard Skills and Keywords for your Support Manager Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Support Manager Roles
• Support Manager More Resume Templates

Resume Skills and Keywords from Related Jobs

Browse skills from similar jobs, frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., support manager resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Support Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Change Management
• Project Management
• Customer Service
• Engineering
• Continuous Improvement
•  Find out what your resume's missing
• Aeronautics
• Technical Support
• Microsoft Access
• Integration
• Telecommunications
• Customer Relationship Management (CRM)
• Software Project Management
• Performance Management
• Operations Management
• Commercial Banking
• Business Relationship Management
• People Management
• Account Management
• Stakeholder Management
• Project Planning

Resume Skills: Management

• Conflict Resolution
• Strategic Planning
• CRM Implementations
• Risk Management
•  Match your resume to these skills

Resume Skills: Customer Support

• Multichannel Support
• VIP Customer Handling
• Incident Management
• Staff Training
• KPI Tracking

Resume Skills: Communications

• Public Speaking
• Professional Writing
• Presentation Design
• Negotiation
• Stakeholder Communication

Resume Skills: Software

• Microsoft Office Suite
• Google Workspace
• System Center Configuration Manager (SCCM)
• Active Directory

Resume Skills: Technical

• System Administration
• Network Security
• Distributed Computing
• Cloud Computing (AWS)
• ITIL Framework

Resume Skills: Programming Languages

Resume skills: operating systems, resume skills: customer service tools, resume skills: communication software.

• Microsoft Teams
• Google Meet

Resume Skills: Other Software

• Microsoft Office (Word, Excel, PowerPoint)
• Google Suite (Docs, Sheets, Slides)

Resume Skills: Languages

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Support Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Support Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Support Manager resume?

Go through the Support Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Aeronautics, Change Management and Engineering are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as ITIL, Continuous Improvement and Project Management - into your resume if they're relevant.

Incorporate skills - like Stakeholder Management, Software Project Management and Integration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

On Support Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Hiring managers often want to see evidence of leadership and management on a Support Manager resume, so try to include any examples of where you led a project or managed other people.

Try to add the exact job title, Support Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Support Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Support Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Support Manager Soft Skills

Here are common soft skills that appear on Support Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Troubleshooting
• Vendor Management
• IT Service Management
• Service Delivery
• Cloud Computing
• Product Development
• Customer Support
• Windows Server
• Requirements Analysis
• Virtualization
• Manufacturing
• Sales Operations
• Sales Management
• Salesforce.com
• Sales Process
• Business-to-Business (B2B)
• Inventory Management
• Business Development
• Marketing Strategy
• Direct Sales
• Solution Selling
• Merchandising
• Forecasting
• Business Strategy
• Business Planning
• Contract Negotiation
• Enterprise Software
• Software as a Service (SaaS)
• Business Process Improvement
• Data Center
• Product Management
• Disaster Recovery
• Agile Methodologies
• Cross-functional Team Leadership
• Software Development Life Cycle (SDLC)
• Customer Experience
• Contact Centers
• Unified Communications
• Client Services
• Customer Retention
• Voice over IP (VoIP)
• Client Relations
• Software Documentation
• Public Sector
• Office Administration
• Supply Chain Management
• Operational Support
• Logistics Management
• Contract Management
• Transportation
• Program Management
• Electric Power
• Process Improvement
• Business Analysis
• Employee Training
• IT Management
• Information Technology
• Microsoft Exchange
• Network Administration
• IT Operations
• Service Desk
• IT Recruitment
• IT Outsourcing
• Computer Hardware
• Product Support
• Lean Manufacturing
• Application Support
• Microsoft SQL Server
• Customer Service Management

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual support manager recruiter sees it. for free., support manager resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Logistics Support Specialist

An effective Description of the templates...

Download this resume template

Logistics support specialists ensure that a company's products arrive at their destinations in a timely and efficient manner by working with customers and vendors. In addition, they provide support to customers by planning and implementing the pick-up and delivery of the company's products or services. However, the skills/techniques section explains more details and gives the recruiter more perspective. Additionally, this job seeker highlights, "open to remote work" on their resume — this is something that's becoming more common more recently due to work from home becoming more normal.

Tips on why this template works

   include tools that are used in logistics and supply management.

Showing that you can use tools relevant to logistics management shows that you will be able to deliver efficiently. For example, tools like Microsoft Project are essential for logistics management.

   Demonstrate your financial management skills

Finance plays a vital role in every organization. One of the core factors of logistics management is procurement, and financial management has a significant role in procurement. Having financial management skills will demonstrate how you can help strategize, plan, organize and utilize the organization’s resources.

Resume Example Desktop Support Representative

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

   Summarize your key strengths/achievements in desktop support using a resume summary

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Resume Example Desktop Support Analyst

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

   Tailor your resume to the desktop support analyst job

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Resume Example Desktop Support Specialist

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

   Demonstrate your coordination and organization skills

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Resume Example Desktop Support Engineer

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

   Show impact or ability to impact the bottom line

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Resume Example Software Support Technician

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

   Display your academic success in computer and information technology.

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

What skills do hiring managers want to see on a Support Manager resume?

Some popular Support Manager hard skills are Change Management, Management, Project Management, Customer Service, Engineering, Continuous Improvement, ITIL and Aeronautics. Depending on the job you apply to, skills like Stakeholder Management, Customer Relationship Management (CRM), Software Project Management, Commercial Banking and Integration can also be good to include on your resume.

What are the differences in resume skills between a Technical Support Manager and a Sales Support Manager?

What are good resume skills to include for different support manager roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• Customer Service Support Manager : Customer Support, Zendesk, Customer Relationship Management (CRM), Customer Service Management and Technical Support
• Information Technology Support Manager : Windows Server, Active Directory, IT Service Management, IT Management and ITIL
• Operations Support Manager : Operations Management, Change Management, Management, Performance Management and Supply Chain Management
• Business Support Manager : Stakeholder Management, Project Management, Business Process Improvement, Customer Service and Public Sector
• Technical Support Manager : Troubleshooting, Vendor Management, Networking, Service Delivery and People Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Business Support Manager skills for your resume and career

Business support managers need a range of technical skills to excel in their role. These include proficiency in process improvement, project management, and business continuity. They must also be adept at managing administrative functions, governance, and business operations. Familiarity with tools like SharePoint is also important. As Andreas Udbye Ph.D. , Associate Professor at the University of Puget Sound's School of Business and Leadership, puts it, "tenacity and accuracy are other attractive attributes."

Beyond technical skills, business support managers need strong soft skills to thrive. They must be able to collaborate and work as part of a team, with the ability to focus and meet deadlines. As Nina Woodard , Senior Career Development Specialist at Belmont University's Office of Career & Professional Development, advises, "learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time." According to Dr. Laurent Josien, Associate Professor and Chair of the Marketing and Entrepreneurship Department at SUNY Plattsburgh, "having some internship experience is also a high-value item on your resume."

15 business support manager skills for your resume and career

1. process improvement.

Process improvement is the act of identifying and implementing ways to make business operations more efficient. Business support managers use process improvement to increase productivity and maintain a positive work environment. They analyze data, identify areas that can benefit from improvement, and create new processes. They also use tools like Six Sigma to support solving internal and external customer needs.

• Implement process improvement methods to increase productivity while maintain a positive work environment.
• Process improvement specialist able to dissect problems and develop profit-building solutions.

2. Project Management

Project management is the process of leading a team to achieve a specific goal. Business support managers use project management to oversee tasks such as budgeting, vendor management, infrastructure management, and resource allocation. They also use it to facilitate the adoption of standard approaches, coordinate with teams, and handle new product introductions.

• Identified opportunities for shared communications across market data administration, expense review, project management, and enterprise etiquette groups.
• Budget, vendor management, diverse infrastructure management tasks, and various project management responsibilities.

3. Business Continuity

Business continuity is the process of creating systems to ensure a company's survival after a disaster or other disruption. Business support managers use business continuity by planning for potential risks, creating emergency procedures, and updating these plans regularly. They also coordinate the sharing of best practices across different business segments, educating others on business continuity concepts and practices.

• Managed the Business Continuity planning and testing process and the Corporate Compliance and performance management reporting.
• Developed initial business continuity plans to support California Consumer Bank environment.

4. Business Support

Business support involves managing administrative tasks and activities that help an organization run smoothly. Business support managers use their skills to oversee teams, ensure financial goals are met, and provide direction for daily tasks. They also handle tasks such as scheduling, invoicing, and recruiting. They manage both the production support and business support teams, and often report on their activities at executive-level meetings.

• Promoted to Business Support Manager; rewarding for prior progressive successes with increased responsibility and reorganizations within the line of business.
• Managed a seamless transition from two separate manufacturing business support groups to one integrated manufacturing support team.

5. Administrative Functions

Administrative functions are tasks that support the smooth operation of a business. Business support managers use these functions to help manage a team or department. This can include tasks like financial control, compliance activities, managing property donations, and supporting account teams.

• Conducted concurrent administrative functions including financial control and compliance activities for a risk unit of over 1000 associates.
• Manage diverse administrative functions for a very large complex department/business unit.

6. Governance

Governance is the process of making and implementing decisions. Business support managers use governance to ensure transparent and well-documented decision-making for critical business decisions. They design and lead business governance processes, inform executive management on policy planning, and report to the director of strategy and governance divisions. They also maintain fair lending practices and governance, and identify governance improvement opportunities to achieve breakthrough performance.

• Designed and led the business governance process and meeting forum, enabling transparent and well-documented decision-making for critical business decisions.
• Informed Executive Management on high level policy planning to implement corporate governance and business services.

Choose from 10+ customizable business support manager resume templates

7. business management.

Business management is the process of coordinating and administering business activities. Business support managers use business management to guide franchisees in implementing operating software, support senior executives, and increase profitability by bringing processes to best practices. They also direct financial initiatives and train operating managers in business management principles.

• Provide support to Senior Executive and Chief Operating Officer for business management activities.
• Provide the franchisee guidance in the implementation of business operating software (PSA Professional Services Automation business management software).

8. SharePoint

SharePoint is a platform for document and information sharing. Business support managers use SharePoint to manage and maintain departmental sites, define roles and responsibilities, and track project artifacts. They also use it to create databases, update content, and enforce access controls. For example, they might create a database of vendors in SharePoint or manage an event's tasks on a SharePoint site.

• Created and maintained department SharePoint site and Discovery electronic filing site.
• Defined roles and responsibilities within SharePoint.

9. Business Operations

Business operations involve managing, organizing, and overseeing the activities of a company or organization. Business support managers use business operations to define and document requirements, improve reporting functions, and drive internal operations to meet performance requirements. They also use business operations to reorganize management systems, leading to a decrease in day-to-day activities and accounting fees.

• Work with Line of Business operations to define and document business requirements for reporting initiatives.
• Improved reporting functions and data analysis of business operations.

10. Personnel Processes

Personnel processes refer to the management of employee-related tasks such as hiring, training, and staffing requirements. Business support managers use these processes to determine the number of staff needed, oversee interviews, and train new employees. They also manage the overall process of hiring new employees, ensuring the right people are in the right roles.

• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

11. Portfolio

A portfolio is a collection of examples that showcase one's skills and accomplishments. Business support managers use portfolios to track the financial impacts of projects, manage accounts receivable, and oversee cases under review. They also use portfolios to analyze project financial impacts, and train others on portfolio accounting systems. As Craig Nathanson Ph.D. , an Adjunct Lecturer at the School of Business & Economics at Sonoma State University, puts it, "Now is a great time to start the new year to build a portable work portfolio to represent an alignment of what a person is excited about and enjoys in their work."

• Provided financial analysis on impacts from project portfolio to operating budget and forecast.
• Managed Excel based tracking tool for Corporate Workplace Portfolio Reduction Initiative.

12. Service Quality

Service quality is the level of excellence offered by a service provider to its customers. Business support managers use service quality to resolve issues like personnel, problems in service, and budget or audit issues. They do this by researching and analyzing identified problems.

• Resolved personnel, service quality, and audit or budget issues by researching and analyzing identified problems.

HR, or Human Resources, is the department that manages the people working in an organization. Business support managers use HR to manage operations in areas like finance, customer relationship management, and talent sourcing. They also use HR to manage talent sourcing teams, administer office functions, and assist in employee training. In addition, they use HR to partner with other executives to implement company programs, provide direct support to top management, and manage HR functions like recruiting and disciplinary actions.

• Managed the operations of IS Business Systems in the areas of Finance, HR, and CRM across the Nordic countries.
• Manage Talent Sourcing team, 2-HR Business Consultants, HR Analyst, HR Representative, HR Intern and HR Contract Employee.

14. Data Analysis

Data analysis is the process of extracting insights from data. Business support managers use data analysis to support strategic decision making, respond to client inquiries, and improve business processes. They analyze data to implement weekly plans that meet or exceed company objectives.

• Performed all trust data analysis to support senior management strategic decision making.
• Provided Advanced level support and inventory data analysis for high profile client inquiries and special project needs using a SQL database.

15. Strong Analytical

Strong analytical skills are the ability to gather and analyze data, identify patterns and trends, and make informed decisions. Business support managers use these skills to process large sets of complex data from different sources and turn them into meaningful and actionable information. They also use strong analytical skills to build new products, markets, and profitable revenue streams.

• Combined strong analytical and marketing expertise to provide outstanding performance in building new products, markets and profitable revenue streams.
• Used strong analytical skills to take large sets of complex data from different sources to provide meaningful, actionable information.

5 Business Support Manager Resume Examples

Build a professional business support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5 + resume templates to create your business support manager resume.

What skills help Business Support Managers find jobs?

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What soft skills should all Business Support Managers possess?

Dr. Laurent Josien

Associate Professor, Chair of the Marketing and Entrepreneurship Department , SUNY Plattsburgh

What hard/technical skills are most important for Business Support Managers?

What skills stand out on business support manager resumes, list of business support manager skills to add to your resume.

The most important skills for a business support manager resume and required skills for a business support manager to have include:

• Process Improvement
• Project Management
• Business Continuity
• Business Support
• Administrative Functions
• Business Management
• Business Operations
• Personnel Processes
• Service Quality
• Data Analysis
• Strong Analytical
• Employee Engagement
• Shared Services
• Operational Risk
• Management Process
• Financial Analysis
• Executive Management
• Business Processes
• Performance Management
• Business Objectives
• Executive Leadership
• Real Estate
• Executive Presentations
• Financial Data
• Business Plan
• Business Development
• Operational Support
• Management Routines
• Direct Reports
• Business Performance
• Category Strategies
• Capacity Planning
• Direct Liaison

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Business Support Manager Related Skills

• Assistant Business Manager Skills
• Business Director Skills
• Business Leader Skills
• Business Manager Skills
• Business Operations Manager Skills
• Business Partner Skills
• Business Unit Manager Skills
• Customer Support Manager Skills
• Day Manager Skills
• Group Manager Skills
• Manager Of Business Services Skills
• New Business Manager Skills
• Operations Support Manager Skills
• Section Manager Skills
• Senior Business Manager Skills

Business Support Manager Related Careers

• Assistant Business Manager
• Business Director
• Business Leader
• Business Manager
• Business Operations Manager
• Business Partner
• Business Unit Manager
• Customer Support Manager
• Day Manager
• Group Manager
• Manager Of Business Services
• New Business Manager
• Operations Support Manager
• Section Manager
• Senior Business Manager

Business Support Manager Related Jobs

• Assistant Business Manager Jobs
• Business Director Jobs
• Business Leader Jobs
• Business Manager Jobs
• Business Operations Manager Jobs
• Business Partner Jobs
• Business Unit Manager Jobs
• Customer Support Manager Jobs
• Day Manager Jobs
• Group Manager Jobs
• Manager Of Business Services Jobs
• New Business Manager Jobs
• Operations Support Manager Jobs
• Section Manager Jobs
• Senior Business Manager Jobs

What Similar Roles Do

• What Does an Assistant Business Manager Do
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• What Does a Business Unit Manager Do
• What Does a Customer Support Manager Do
• What Does a Group Manager Do
• What Does a Manager Of Business Services Do
• What Does a New Business Manager Do
• What Does an Operations Support Manager Do
• What Does a Section Manager Do
• What Does a Senior Business Manager Do
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7 Application Support Analyst Resume Examples for 2024

Creating a strong resume is key for any application support analyst. This article provides real resume examples and strategic advice on skills and keywords to include. Learn how to highlight your technical skills, problem-solving abilities, and experience with software. Follow our guidelines to boost your job prospects in this critical IT role.

• 01 Sep 2024 - 5 new sections, including 'Where to list your education', added
• 01 Sep 2024 - 5 new resume templates, including Transitioning to Application Support Analyst from Customer Service, added
• 30 Aug 2024 - Article published

  Next update scheduled for 09 Sep 2024

Here's what we see in the best resumes for application support analysts.

Show Impact With Numbers : The best resumes show impact using numbers like reducing customer support issues by 40% , cutting response times by 30% , increasing uptime by 10% , or handling 50 tickets per week .

Include Relevant Skills : Include skills on your resume that you have and are mentioned on the job description. Some popular ones are SQL , Java , SAP , JIRA , and data analysis . But don't include all of them, choose the ones you have and are mentioned in the JD.

Show Technical Proficiency : Using phrases like bug fixing , code review , or system troubleshooting shows you have the technical skills for the job.

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Application Support Analyst Resume Sample

Find out how good your resume is.

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Get your resume scored

Want to know if your resume stands out for application support analyst roles? Our resume scoring tool gives you a clear picture of where you stand. It checks your resume against key criteria that recruiters in IT support look for.

Upload your resume now. You'll get a free, unbiased assessment that shows your strengths and areas for improvement. This feedback helps you make your resume stronger for your next job application.

Where to list your education

As you prepare your resume for an application support analyst role, think about where your education section will go. If you are fresh out of school or have recently completed relevant coursework, such as a degree in computer science or information technology, this should come first on your resume. Highlight this education upfront to immediately show your qualification for the technical aspects of the job.

If you have been in the workforce for a while and have practical experience supporting software applications, then your work experience should take precedence. Place your education section after your professional experience, since your hands-on skills will be most relevant for solving real-world issues. In either case, always ensure the highest degree or most relevant certification stands out to align with the needs of an application support analyst.

Highlight technical proficiencies

As an application support analyst, make sure to list the software and tools you are proficient in. Mention specific systems you've worked with like SQL, Linux, or SaaS platforms.

Including your technical certifications can also strengthen your resume. Certifications show that you have validated skills in specific technologies relevant to the job.

Junior Application Support Analyst Resume Sample

Ideal resume length.

Your resume as an application support analyst should be concise. If you have less than 10 years of relevant experience, aim to keep it to one page. This helps you stay on point and shows you can organize information well. Focus on recent work and key skills that match the job you want. For those more experienced, up to two pages is acceptable. This gives you space to detail your breadth of knowledge and key projects.

Remember, a shorter resume does not mean you're less skilled. It shows you value the hiring manager's time by highlighting what matters most. Ensure your most important experiences and skills are on the first page, as it gets the most attention. Keep your resume clean and readable with standard fonts and margins. Focus on clarity over cramming in too much detail.

Senior Application Support Analyst Resume Sample

Show problem-solving skills.

Employers in this field look for strong problem-solving skills. Give examples of how you identified and resolved issues in past projects.

Use bullet points to mention successful troubleshooting or support tasks you've handled. This shows your practical experience and capability to manage complex applications.

Application Support Analyst specialized in Financial Systems Resume Sample

Transitioning to application support analyst from customer service resume sample.

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